Equita reviews

Person on the phone wouldn’t accept the person they’re trying to collect from is disabled and can’t talk to them because they don’t have capacity. The woman we spoke to Hannah was rude and shouted down the phone like they’re above us. Maybe …

Was told my account was all sorted and I was done with payments for a Mr green to repeatedly ring me and text me. Mr Andy hay is fab and dealt with all this for me. But now I’ve had another missed call from equita and voicemail. No one seems to speak to each other. Andy is a nice man why he works for this company I’ll never know

Unreasonable timeframes, compliance stage in like a month, if i’ve been on holiday for an extra week i’m sure i would have been hunted down with a pair of rusty pliers. They never responded to any of my e-mails, council said I’m up to date …

A SCAM! Had multiple phone calls / text messages over a ‘debt’ that I owed… I have not received any letters about any debt at all. When i contacted them They wanted me to confirm my home address which I did not do. They would not confirm …

Nothing but anxiety and stress from these they want £429 for a £60 parking fine said I would pay half this month and half next no that’s not an option so they are coming out to take goods, I’m anxious to sit in my own home with my 4year old …

Got an initial letter from council, i owe 1200 and 350, (different tax years), Equita letters claim i owe 1700 and 1300… Had an option to call and arrange a pay plan, no answer for half hour, they answered, said everyone was busy, call …

I think it’s better if your website had the information of how much I actually owe. Otherwise I will just settle my payments directly with the client.

revolting behaviour towards other people, shut this company down! If I could give zero stars I would. This company stuck a letter at our door which is not even directed at our business. Trying to be helpful, my colleague tried to call the …

Just had a removal notice with no address and wrong name. Rang the company quoted the customer number and they said there should be an extra digit, so how did he know where to post? I tried sorting it but they weren’t bothered.

Terrible company. No words. If anyone out there has the patience and resilience to fight against them, please SHUT THEM DOWN for good.

Shut this place down!!Said i can pay 100 each month in September now saying I have to pay 300, Alex was no help and very rude when told him that have no money but happy to do the 100 we agreed on, he wouldn’t even listen to what I had to …

I have received letters numerous times directed at a previous tenant. Whenever I call to speak to a member of staff, no one ever picks up. When I have left voicemails explaining that the previous tenant no longer lives here, the messages are ignored and the letters continue.

Horrible Bullies That’s All They Are Rang An Advisor All Was OK With Him Explained Why I missed a payment due to less hours with work due to baby being in hospital and unwell so I got a letter through the door saying I needed to pay the …

DEATH IN THE FAMILY, REDUNDANCY RISK, PERSONAL STRESS ISSUES AND YOUR COMPANY IS AWARE OF THIS YET STILL THINKS ITS ACCEPTABLE NOT TO CHECK MY ACCOUNT TO SEE THE ‘outstanding debt’ IS INFACT PAID IN FULL. YET STILL MADE THE DECISION TO …

Appalling owed 2800 council tax been religously paying 200 a month 14 month just found still owe 2000 grand grabbers take 70 percent

Rude ‘woman’ answered the phone, she wasn’t helpful in the slightest and really wasted my time talking to her. If I could give zero stars I would.

They don’t even deserve one star. I have never dealt with such an awful company. Threatening, bullying and totally unhelpful. Forcing me to pay money that I don’t have even though they know I am homeless and unwell. I missed a payment and …

When a firm has to enforce a debt, no-one’s happy. When I first saw their letter, I thought it might be a scam. The person I spoke to there was courteous and gave some info that eased my doubts. She said that, to get original …

I called (and waited on hold for 13 minutes) to advise Equita that the individual named on quite serious removal notice / enforcement action letter hand delivered to my address over the weekend had moved and to offer a forwarding address. …

The agent was easy to work with, spoke to me like a human and dealt with my situation accordingly. However customer service is appalling from the call centre staff. …

Very rude guy who is threatening me if I don’t pay I will face jail time . Also I tried to settle a plan payment and refused saying that I need to pay full amount and this should be a good example for me in the future to pay all my bills in …

Twice tried to call to set up a payment plan. On hold for 25 minutes a time to be told in the snarkiest manner “the enforcement agent will set up a payment plan” didn’t even say anything else to be transferred over to him. Then to be met …

These people are nothing but bullies!! Trying to extract money out of people that they don’t have. They should be more like lowell who let you decide how much you are able to pay back and make sure your able to pay it.

What’s funny about these folk .. is they send pretend ” threatening” letters , that they say are notices .. yet they are not signed with a name .. let alone a wet inked signature.. and we all know that if there’s no wet ink , it’s as useful …

If I could give zero stars, I would. Nobody likes debt collection agencies but sometimes things happen. You would expect people who work for the company to be perhaps a bit empathetic or at least pretend to be kind. …

What an absolute shocker of a company they threaten to send bailiffs to your door and don’t send your evidence onto the people who need to see it. They also give wrong information on who needs to get the evidence ..and when you phone up the …

Received a letter in the mail about two days ago due to an unpaid council tax amount. The letter was not addressed to me, but to my partner. …

Sent this company all the documents they requested they chose to totally ignore the fact that I was not the person they where seeking and continued to try and bully me into paying a fixed penalty notice which had nothing to do with me …

Bogus company, got nothing but empty threats, and fake letters, I won’t call and will be waiting for you to waste your time coming over, make sure you you leave after 2 minutes otherwise neighbors might suspect you.

Would give zero stars if I could. Currently in the process of writing a complaint to the financial ombudsman because of the disgusting treatment I recieved by Equita. Recieved my first letter claiming I owed for council tax and that they …

I get that people have different experience but i would rather go for this company than unlike Debt recover plus.
At least equita will give you opportunity to set up payment plan based in your …

If I could give a -5 would be great. They don’t comply with the companies act 2006 section 44 with council tax incase no one knows. They break the data protection act 2018 getting your information. DO NOT pay these bullies who just buy our …

Awful experience with awful staff. P Jones was the agent dealing with my mums mistaken council tax bill and i can rightly say he is the reason why people don’t have faith in the world because of people like him. They will not try help in …

Where to start with this group idiots.
Small bus lane fine was disputed with council, heard nothing as due to covid. Suddenly a call from these guys. …

Worst company i have ever dealt with. The bayliff me smyth is the worst one. If you have him as an enforcement officer best believe he will bully you into paying the full amount even when you can’t afford it. Refuses to set up a payment …

Too the shark i may concern…. 🦈 💰

Had these contact me over a council tax debt. Yes I’m liable. Yes I could have …

Horrible rude and inconsiderate people!! A parking fine for stopping in a loading bay to unload working tools from van, came back out of my job from unloading and had a parking ticket!! The interest they add is absolutely shocking and the …

No contact, and when called a number of times AND recorded (which we still have saved to be safe) no answers/or ‘ending call’ dial tone/or passing to colleagues not answering either. Also great they decided to clamp our car without a notice …

Would give zero stars if I could come out to go to work working as a careworker looking after vulnerable people in the community at 610 am to find that my car had been clamped for a parking ticket it received before I purchased it, the car …

This company keeps sending threatening letters on someone else’s name to my address.

Unprofessional bullies, harassing families, no communication at all, using fake unconfirmed information about the debt that has been already paid. No reply to number of emails.

Being constantly harassed by the debt collector to recover the business council tax from the company. The company has been severally hit and has made part payment and requires sometime to makepayment. but daily calls and threats of action/ …

Paid of a council tax debt and have requested receipt of the payment made in Feb – It is now August and when I have requested it they told me I will get it straight away, when I called back I was told Monday. When I called on Monday I was …

Unprofessional and ignorant..
Had an agent(Mark Hobson) call to enforce removal of good, spoke to them explained my situation said he was going to refer it back to the debtor.. Still …

Appalling behaviour
Laura Calver has no manners
Terrible service

Top lad Aaron is !! Really helpful and understanding

If there was a -5 stars option i would choose that. The most rude and unprofessional company! Agents don’t know what they’re doing, who they are talking to, or what’s the matter with your case. Wondering if the council knows who they are passing the cases to.

Awful company contacted them repeatedly via email to try and find out what I owed when they finally replied (after around 6 emails chasing) they told me £113 to which I paid straight away in full. I then started receiving texts saying …

Need to get their facts right rather than chasing a debt for someone that doesn’t even live at my address! I shouldn’t have to be worrying/stressing over bailiffs knocking on my door for someone else’s debt! No help whatsoever on the phone, no apology, nothing. If I get a bailiff at my door the police will be rang.

They are d++k head people. They try to provoke you even when you want to pay.

This company is dreadful. They are chasing a friend of mine who gave my address temporarily while moving house and then sadly died. I’ve rung them and told them this and they asked me for a death certificate, but I’m only a friend, I don’t …

My friend got a wrongly issued fine on a car that he no longer owned. They asked for all sorts of proof to drop it, we provided and they still have not. They haven’t replied to any of the emails they requested him send and they’re now …

Chased for a debt that don’t exist at a address I don’t live at because these fools can’t work a phone. Pointless talking to them they can’t understand basic English, they have no concept of the law and all you will get is lies out of them. …

Money grabbing thieves got bus lane fine form when i sold a car and didnt understand the logbook as im vulnerable they dont care if i have no money to live off and on the verge of …

I received a text saying that I owe money – no mention of what for. I call the number and it is an automated system that asks me how much I want to pay (still no mention for what bill or even how much I owe). Then I call the company who ask …

Absolutely disgusted with how I have been treated by 3 of the staff. First call at 6.50pm when I had called and spoke to a ‘Mr Walsh’ who would not let me finish my sentence to explain that I sold the car over a year ago, he then spoke over …

Tbf at the beginning the staff seemed rude, unhelpful and refused to setup a payment plan. Told the council tax office and they emailed them demanding I pay £50 a week (what I wanted) so this was set up, and from then I’ve had pleasant …

They are very rude and bully. I have recording of them on the phone to me and it’s just disgusting. They never pick up their calls and blame the people. I want to know who do I report their stuff to. Everybody had debt but to be treated as …

Very unprofessional had a man called Alex Vesilescu attented my parents house where i dont even live demanding a payment where we wont even aware of. Called him many times to explain i cant provide everything at once and had him shut the …

If I could leave minus stars I would!!!!
Disgraceful company, rude and unhelpful! Every time I want to make a payment, I get passed from one person to another. …

I received a penalty charge last year which was passed to equita and I received the possibility to make monthly payments to pay this fine – total of £278 in March 2020. …

– 10000000000000000000 * these guys are dangerous.

Long post but necessary. Absolutely horrific!! I am taking legal action against …

Tried to make arrangement to pay spoke to the agent said he would me back in 10 minutes 12 days later still waiting. In 7 day I phoned him 8 times sent him 10 text messages phoned the office 8 times. Then get a letter saying as I have not …

So they decide to change agent & not tell my friend, which could of come back on him! Completely unprofessional & unfair. He could of been told! Especially when he had an agreement with previous agent. And the bloke on the phone at main …

Been trying to make my payment for the past two days but nobody answers,or they simply hang, but it’s not themselves that gets in trouble it’s you. If they don’t want to work a weekend they shouldn’t. I have been making my payments online …

Chasing a debt for a parking ticket, 2 years after we sold it. Provided 2 proofs (sale receipt/DVLA Letter). But apparently not enough. They asked for a letter from insurance company too. There was an issue with this letter, but instead of …

very unprofessional and unethical in their behavior. they have tired to charge me 3 times more in fees than they are allowed to under the good practise guidelines. (trying to charge me on each individual bill instead of the accounts) I have put in a formal complaint against them with my local council over there actions.

The staff were really unhelpful, unprofessional and gave the impression they couldn’t careless(see below). I rang the number x30, it took 20mins before someone answered for me to politely dispute an outstanding amount I owed. If I could …

These muppets are chasing me for a parking fine on a car i sold days before. Said car was used in a crime and left at services in Leicester. I only know this because the police contacted me and asked if it had been stolen. They were …

Dont pick up the phone/ not responsive, send random messages with no context

I spoke to a guy called Adrian today and he made the whole experience of sorting out an arrangement feel so good. I am not proud to say it but I am a regular client of Equita due to parking fines that I tend to leave for long without paying …

My experience with this company was appauling…. Yes it was my own fault the debt went this far but when I tried to contact equita I was on hold for over 30mins each time… Then when it went to the enforcement officer (because I couldn’t …

Wow. Worst company ever to deal with. All staff are rude, when they eventually answer the phone. Taken over 10 days to refund money to my account when it was promised it would be there the same day i queried it. Threatening behaviour by …

Awful company,

99% of the staff are awful, rude, and disrespectful for no reason. I’m sure they …

Paid my council tax. Never received a written receipt even though they said they would send it via email in 7 working days. Called twice subsequently as it never arrived. Also emailed to chase. Was told by staff to simply have patience and wait. Unacceptable customer service. Very slow and very rude.

I have mental health issues. What this company is doing is simply wrong. They are trying to get the amount enforceable to £1500 so they get 7.5 percentage fee.( regulation 7). The original bill for council tax should be £130 the same as …

missed 1 payment due to my money being short that month phoned to sort it out to be told I had to make payment of 400 pound currently not working due to the current situation there for I dont have it agent on the phone was rude and aggressive and threatening. disgusting behaviour full complaint will be made.

Would leave no stars if possible – absolutely disgusting company. Sending threatening letters to my husband demanding money for a parking fine from a car we haven’t owned in over 2 years! Refuse to contact DVLA and confirm that the car is …

Well I looked at the reviews and I’m thinking have I been dealing with the same company? … been dealing with equita for a while to my shame, but that’s life sometimes. I from personal experiences never found them rude, maybe business like …

I am lucky in that I am able to pay a parking fine for my daft daughter. Three days down the line, their App doesn’t work, no one answers the phone and their payment only number forces you to jump through the most ridiculous of hoops. …