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Write a ReviewWent to buy a new watch as my old one kept braking and needed to be replaced. Lady who served us was professional and polite, she was patient as I am very picky but Equal didn’t know what would suit me so was trying on a lot.
I came into the Ernest Jones crawley store yesterday as I needed a new chain for a sentimental pendant that I need to wear for my sisters wedding in a few weeks as it was too short. The pendant is a Bluebell pendant from the Bluebell …
A great choice of jewellery with good prices. The staff were friendly, helpful, and knowledgeable. I would recommend a visit.
Lovely staff and excellent customer service at the Crawley store (3310).
I was served by Linda and Caroline who went above and beyond to help me.
I bought a beautiful Michael Kors watch at a great price, will definitely be shopping there again 🙂
Great service provided today by Nanette, she was very helpful and knowledgeable.
Amazing staff took my wife’s engagement ring in today that had previously bought for a clean. Very friendly and LGBT+ supportive and accommodating. To the girl who served us today – thank you very much.
Excellent advice and service from Rik getting a watch adjusted.
Would be a 0 star rating if possible.
I spent a considerable amount of money on my wife’s engagement ring in this …
Really really poor service and absolutely no help! I ordered a ring a few hours before ringing them as the deal seemed good but the site didnt let me amend the delivery address. Now it was a simple request when I rang them to change the …
Clean shop and great service with a good variety.
Friendly helpful staff.
It’s ok
Clean friendly
Nice staff
Disgusting customer service. Paid for a watch in full to have it delivered for tomorrow. Had to chase Ernest Jones to find out what was happening with my order. …
Visited this store with a friend while on a visit to London. Without a doubt, the best customer service we received all day. Not only that but some of the best customer service I have ever received. Colette and Alex were amazing. Couldn’t …
The sales women was nice and straight to the point but the customer service was not there. I did purchase a watch but it felt very rushed. …
I came into the store hoping for the repair of some jewellery. I wasn’t 100% sure my jewellery was silver and so the store couldn’t book me in for repair. The customer service representative was kind to me but overall, I expected more …
THANK YOU SARA!! We visited the ox st shop yesterday to purchase wedding rings and we were fortunate to be served by the manager Sara who was incredibly helpful, showed us the different options for me and my fiancé and walked us through the …
Would actually give no stars if that was an option.
Bought a bracelet for my daughter at another store that was delivered to my home address which I wanted to refund it. …
We had a lovely experience in the store on Oxford street, we got assisted by a sales agent named Hiba, she was knowledgeable and sweet and helped us find a beautiful engagement ring. 10/10. She knows my man got taste.
Diana was wonderful! Super happy with the purchase of our wedding rings, will be back again for sure x
Purchased an Armani watch as a gift for my brother in law from this store on a rainy evening . but the staff especially the lady ( sorry don’t know her name ) was courteous and very much helpful in getting me an amazing watch within my budget . Recommended store 👌👌❤️😍 …
Excellent customer service provided by Olena today in the Oxford Street store Very friendly and super helpful thank you for a lovely shopping experience
Manuel and his team provide me a fantastic service. My father chain was perfectly fixed and the team ensured I was looked after
Thank you
Silvia
We went into the shop to replace the wedding rings we ordered online – they were unfortunately too small. Nita served us and she was absolutely lovely and very professional, she measured our ring sizes and gave us good advice on which size …
I have Visited this shop just curious to see the beautiful display they have, ended to buy a new pieces for my collection with a huge help of manuel which he guide me very carefully to my purchase .. really satisfied and super happy
Manuel, Olena and Alexandra were extremely helpful and helped me to select the watch I liked.
This store is your typical Oxford Street store when it comes to customer service, where the level of service you receive is commensurate on your looks. I was dressed down and carrying a rucksack, looking more like a tourist, and the store manager treated me like one. Spent nearly £5K which changed the Manager’s attitude.
very patient, calm,
gave us proper information and very happy with the service given by Manuel !!
highly appreciated!!
I scheduled a visit to try two watches and buy one of them today )(I even checked priori to visit if the watches are in store according to the website). …
We came to Ernest Jones 31 years ago when they were at the other end of Oxford St for my wife’s Engagement and Wedding rings. 31 years later, we are back to London and EJ for a little 30 year wedding anniversary gift for my amazing wife. …
I bought an engagement ring from ernest jones in July. When I bought the ring I explained that my girlfriend and I would be going travelling for 3 months. So it would need resizing. The lady who sold me the ring told me to buy an expensive …
Purchased a watch in store on the Thursday as they promised it will available to collect Saturday. Watch never arrived for collection until the following Thursday. I had to call the store or turn up to the store to see if they had it.
We were referred to this location by the Cheapside store as they did not have many engagement rings. I was a bit unsure as we were clearly tourists but we were greeted relatively quickly when we entered the store. The young lady that …
Both Olena and Manuel were so kind and helpful making it a wonderful experience for us!
What a lovely assistant manager who manage to help with my girlfriend necklace. She is so awesome 🔥❤️ …
Excellent customer service I ordered an item (gift ) to collect from store only because I was in London the weekend trains strike took place, but unfortunately my item was not ready for collection until later Sunday and was not able to …
Great service by everyone at the Oxford St store. They could use a new keyboard for their computer though 😉
This Review is for Yulia!
Thank you so much Yulia for helping me find this stunning 5 years anniversary ring! I honestly believe i was more drawn to buying it because of your service and …
Great service from Manuel, solved all my enquiries without hesitation and very helpful. Will be back
Absolutely friendly and efficient staff at Oxford Street branch
Thank you Keren and Team x
Greta service and quality, Manuele was amazing!
Such an unfriendly staff, never felt that unwelcome in a store. I had to greet them TWICE for them to acknowledge that we’re there and bother to turn their heads, and when they did, they just pointed us towards a window and offered no assistance whatsoever.
We went in to look for a watch and the service we got by Alexandra could not have been better, she was very professional and absolutely lovely. We finally bought the right watch thanks to her, she is a real asset for this store.
Purchased rings today and was extremely happy with the service we received from Nita, she made us feel very welcome, gave brilliant honest advice. She helped us in so many ways and went above and beyond to assist us with our needs. No one …
Professional and friendly customer service provided by amazing members of Ernest Jones !!!!
Sales assistant Hiba very helpful and personable. Offered useful advice instead of saying every watch was perfect as is common in most places.
Diana was an absolute star. Friendly and very helpful.
Purchased an engagement ring for my then girlfriend now fiancée, the staff where incredibly helpful and I never felt like I was being pushed towards a sale. I have also been back more recently to look at wedding rings and received the same …
Very kind and attentive staff. Me and my girlfriend went in to try on some rings and the man who helped us out was very helpful and polite. Can’t fault service like that!
Purchased a reasonable priced Armani watch ⌚️ in this store. The quality is excellent 👌 and the customer service was excellent 👌. …
Terrible customer service – we booked an appointment on line for 11am on a Sunday morning, confirmed by EJ only to arrive at 11 to find the shutters down. We waited 10 minutes then decided they didn’t deserve our custom only to receive a …
Fantastic customer service, all staff so helpful and took their time even though they where very busy. They acknowledge customers waiting. Received the item earlier than expected.
Literally the slowest, least helpful staff in any store of any type I have ever been to.
Went in to get my watch repaired, took 20 minutes for someone to even …
Excellent customer service with friendly staff. A wide choice in watches including a large variety of Tissot watches.
Excellent Service from all the staff that dealt with me. A watch I bought 9 months ago has stopped working and the manufacturers are refusing to repair or replace as the range has been discontinued. Ernest Jones are replacing it free of charge for a model more expensive. Great service
Hiba was so lovely and helpful to my family and I today
Good service and location (near Oxford Circus station);
There is option for buying on finance as well with 0% interest rate.
Really awful service. Bought a watch online, battery stopped within 6 months. Took it into store to get the battery replaced….heard nothing for a couple of weeks so I went in to store to chase….they had no record of it. Went in again …
Bought a watch from here and left it for repair after it got broken. After 3 months of constant chasing I got told that they still did not know how much it is going to cost to repair the watch neither did they know when it is going to get …
Please DO NOT use. I ordered something online, the transaction went ahead and was confirmed. I then received an email several days later (when it was too late to get a replacement delivered through another vendor before Xmas) that it was …
Literally Very Very Very least helpful staff in store (277 Oxford St, London W1C 2DL branch) of any type I have ever been to. …
Vanessa and Julia were really friendly and helpful. Both of them provided excellent customer service and were knowledgeable about their products. Ernest Jones needs to give them a raise for going above and beyond.
I found these on Google because I was looking for someone to replace a watch battery. This is the sort of thing that takes someone with the right tool about fifteen minutes (if not less), right? They said they can’t do it in store, they’d …
Poor service! The date on a watch that I bought less than a year ago has stopped working. I have tried to call 5 times over the last two days and they never answer their phone. The phone rings for about 3 minutes and then it just cuts you …
Really amazing customer service, very professional and kind. Managed to sort out an exchange effortlessly. Special thanks to Alex
Painful. Never answer the phone. Customer services centre never calls back though promises. Substandard quality craftsmanship. The modern day equivalent of Ratners. You could get better service and quality from Argos. Avoid this store unless you want endless trouble.
I bought a watch, the saleswoman was very kind, enjoyed my purchase.
very disappointing the service, I bought a watch on Friday and I paid extra to deliver the next day and it didn’t come already it is Monday and still did not come and called me and said that I will come on Tuesday for what I paid extra for …
I left my watch for repair a few weeks ago. They promised to call within 10 days with quote. Now chasing them to get quote but above all to see where is my watch. They don’t know where it is! I would not recommend this place.
Manuel was great help and very friendly
Really friendly and helpful staff, especially Alex who has helped us sort our wedding rings. Would highly recommend!
Customer service was lovely. Everything was explained thoroughly with good product knowledge. Ask for Alex ( who I think is Assistant manager) she was great!
A big thank you to the store – sales assistants and manager – for helping with the resizing and repair of an engagement ring! Fantastic customer service – will definitely choose it for the next engagement ring I buy 😁! …
We popped in for a watch tightening and was served by Luca. He was amazing, great banter and friendly service.
Its a small place and is usually empty but the staff is kind and helping. We went to buy a watch there which they didn’t have so they arranged for it from a shop outside london and managed to get it for us in less than 24 hours.
Friendly and helpful staff. Steven the assistant manager was also kind enough to put my partner’s engagement ring into the sonic cleaner as we browsed for wedding rings.
Really nice staff and service, even gave me a cup of tea!
Staff were very helpful and were able to adjust my watch straps to fit my wrist
I bought a ring on 22.07.21 I left it in the store to change the size they told me that on 13.08.21 I will be able to take it from the store (14.08.21) being the date of the proposal I called 4 times in 4 different days and today at 13 at …
Yusuf and Nita were absolutely amazing with their wonderful customer service. Thank you so much for all your help!
Manuel did great!
I bought a diamond ring and in a year a diamond has fallen. I have the diamond piece and by sticking this 1 diamond to the ring they want to charge me half of what cost me the 7 diamond ring. It’s insane. So disappointing. An awful customer service.
Worst store ever!!! No one greets you at the door or even looks at you!!!! The staff judges you on the way you look even that I was wearing a hoody and a shirt!!! I was standing and waiting for someone to approach me but they just ignored me and served other customers. Never go to this store.
Great customer service by Andrew J. He knows his products and Andrew was able to answer my queries over the phone with precision and was also very helpful and courteous in store.
unprofessional staff. watch RW has been with them since August,no update or called back. line is always engaged. Poor Communication.
I used to liked this store,but will not go there anymore.There’s a new manager Sarah, who has served me in a rather rude, unwelcoming and unprofessional way.
Very efficient and patient staff considering how busy it is the shop and lots of beautiful jewellery and luxury watches at a good price.
Good only if you want to see a few expensive watches but none of the brands that are online. Pointless.
Really helpful staff, couldn’t do enough to help! Highly recommended.
Great store! Staff is very friendly and helpful.
Nice friendly staff very helpful.
Fantastic customer service and experience!