Total Reviews 94

Average reviews from all platforms

Average Rating 3.8

Average reviews from all platforms

  • 5.0
    61
  • 4.0
    4
  • 3.0
    3
  • 2.0
    4
  • 1.0
    22
Ernest Jones reviews breakdown:
Google
3.8
94

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94 Ernest Jones reviews on Google

K
Kat 1 year ago on Google
( 5 out of 5 )

Went to buy a new watch as my old one kept braking and needed to be replaced. Lady who served us was professional and polite, she was patient as I am very picky but Equal didn’t know what would suit me so was trying on a lot.

SJ
Samantha JW 1 year ago on Google
( 5 out of 5 )

I came into the Ernest Jones crawley store yesterday as I needed a new chain for a sentimental pendant that I need to wear for my sisters wedding in a few weeks as it was too short. The pendant is a Bluebell pendant from the Bluebell …

MM
Mark Matthews 1 year ago on Google
( 5 out of 5 )

A great choice of jewellery with good prices. The staff were friendly, helpful, and knowledgeable. I would recommend a visit.

AA
Alisha A 1 year ago on Google
( 5 out of 5 )

Lovely staff and excellent customer service at the Crawley store (3310).
I was served by Linda and Caroline who went above and beyond to help me.
I bought a beautiful Michael Kors watch at a great price, will definitely be shopping there again 🙂

SW
Sarah Webster 1 year ago on Google
( 5 out of 5 )

Great service provided today by Nanette, she was very helpful and knowledgeable.

J
J 1 year ago on Google
( 5 out of 5 )

Amazing staff took my wife’s engagement ring in today that had previously bought for a clean. Very friendly and LGBT+ supportive and accommodating. To the girl who served us today – thank you very much.

KH
Ken H 1 year ago on Google
( 5 out of 5 )

Excellent advice and service from Rik getting a watch adjusted.

BW
Barney Warner Photography 1 year ago on Google
( 1 out of 5 )

Would be a 0 star rating if possible.

I spent a considerable amount of money on my wife’s engagement ring in this …

NA
Numan Asif 1 year ago on Google
( 1 out of 5 )

Really really poor service and absolutely no help! I ordered a ring a few hours before ringing them as the deal seemed good but the site didnt let me amend the delivery address. Now it was a simple request when I rang them to change the …

JB
Jaydee B 1 year ago on Google
( 5 out of 5 )

Clean shop and great service with a good variety.

NC
Neil collier 1 year ago on Google
( 4 out of 5 )

Friendly helpful staff.

OM
Oliver McPherson 1 year ago on Google
( 3 out of 5 )

It’s ok

LS
Linda Skitt 1 year ago on Google
( 4 out of 5 )

Clean friendly

GB
Gerald Begley 1 year ago on Google
( 5 out of 5 )

Nice staff

JO
John O’Hagan 1 year ago on Google
( 1 out of 5 )

Disgusting customer service. Paid for a watch in full to have it delivered for tomorrow. Had to chase Ernest Jones to find out what was happening with my order. …

WH
Will Hammond 1 year ago on Google
( 5 out of 5 )

Visited this store with a friend while on a visit to London. Without a doubt, the best customer service we received all day. Not only that but some of the best customer service I have ever received. Colette and Alex were amazing. Couldn’t …

MI
mzy islam 1 year ago on Google
( 2 out of 5 )

The sales women was nice and straight to the point but the customer service was not there. I did purchase a watch but it felt very rushed. …

C4
C 4 1 year ago on Google
( 1 out of 5 )

I came into the store hoping for the repair of some jewellery. I wasn’t 100% sure my jewellery was silver and so the store couldn’t book me in for repair. The customer service representative was kind to me but overall, I expected more …

CW
Charlotte Wilcock 1 year ago on Google
( 5 out of 5 )

THANK YOU SARA!! We visited the ox st shop yesterday to purchase wedding rings and we were fortunate to be served by the manager Sara who was incredibly helpful, showed us the different options for me and my fiancé and walked us through the …

AS
Ahmet SIK 1 year ago on Google
( 1 out of 5 )

Would actually give no stars if that was an option.
Bought a bracelet for my daughter at another store that was delivered to my home address which I wanted to refund it. …

ZE
Zz-eainab Elamin 1 year ago on Google
( 5 out of 5 )

We had a lovely experience in the store on Oxford street, we got assisted by a sales agent named Hiba, she was knowledgeable and sweet and helped us find a beautiful engagement ring. 10/10. She knows my man got taste.

VB
Vad Bruns 1 year ago on Google
( 5 out of 5 )

Diana was wonderful! Super happy with the purchase of our wedding rings, will be back again for sure x

RR
Rahul Raj 1 year ago on Google
( 5 out of 5 )

Purchased an Armani watch as a gift for my brother in law from this store on a rainy evening . but the staff especially the lady ( sorry don’t know her name ) was courteous and very much helpful in getting me an amazing watch within my budget . Recommended store 👌👌❤️😍 …

TH
Tanya Henning 1 year ago on Google
( 5 out of 5 )

Excellent customer service provided by Olena today in the Oxford Street store Very friendly and super helpful thank you for a lovely shopping experience

SP
silvia possetto 1 year ago on Google
( 5 out of 5 )

Manuel and his team provide me a fantastic service. My father chain was perfectly fixed and the team ensured I was looked after
Thank you
Silvia

MM
Maria Mineva-Jordanov 1 year ago on Google
( 5 out of 5 )

We went into the shop to replace the wedding rings we ordered online – they were unfortunately too small. Nita served us and she was absolutely lovely and very professional, she measured our ring sizes and gave us good advice on which size …

PP
PGB- Paul got a bike 1 year ago on Google
( 5 out of 5 )

I have Visited this shop just curious to see the beautiful display they have, ended to buy a new pieces for my collection with a huge help of manuel which he guide me very carefully to my purchase .. really satisfied and super happy

LR
Lara Roberts 1 year ago on Google
( 5 out of 5 )

Manuel, Olena and Alexandra were extremely helpful and helped me to select the watch I liked.

JC
Jay C 1 year ago on Google
( 3 out of 5 )

This store is your typical Oxford Street store when it comes to customer service, where the level of service you receive is commensurate on your looks. I was dressed down and carrying a rucksack, looking more like a tourist, and the store manager treated me like one. Spent nearly £5K which changed the Manager’s attitude.

RS
Reema Shah 1 year ago on Google
( 5 out of 5 )

very patient, calm,
gave us proper information and very happy with the service given by Manuel !!
highly appreciated!!

MF
Marek F 1 year ago on Google
( 1 out of 5 )

I scheduled a visit to try two watches and buy one of them today )(I even checked priori to visit if the watches are in store according to the website). …

DW
David Watt 1 year ago on Google
( 5 out of 5 )

We came to Ernest Jones 31 years ago when they were at the other end of Oxford St for my wife’s Engagement and Wedding rings. 31 years later, we are back to London and EJ for a little 30 year wedding anniversary gift for my amazing wife. …

OD
Oliver Diggins 1 year ago on Google
( 1 out of 5 )

I bought an engagement ring from ernest jones in July. When I bought the ring I explained that my girlfriend and I would be going travelling for 3 months. So it would need resizing. The lady who sold me the ring told me to buy an expensive …

JR
Jonny Rouse 1 year ago on Google
( 3 out of 5 )

Purchased a watch in store on the Thursday as they promised it will available to collect Saturday. Watch never arrived for collection until the following Thursday. I had to call the store or turn up to the store to see if they had it.

KL
Kim Le 1 year ago on Google
( 5 out of 5 )

We were referred to this location by the Cheapside store as they did not have many engagement rings. I was a bit unsure as we were clearly tourists but we were greeted relatively quickly when we entered the store. The young lady that …

AS
Annamika Singh 1 year ago on Google
( 5 out of 5 )

Both Olena and Manuel were so kind and helpful making it a wonderful experience for us!

AD
andrea Dimba 1 year ago on Google
( 5 out of 5 )

What a lovely assistant manager who manage to help with my girlfriend necklace. She is so awesome 🔥❤️ …

KK
K Khanz 1 year ago on Google
( 5 out of 5 )

Excellent customer service I ordered an item (gift ) to collect from store only because I was in London the weekend trains strike took place, but unfortunately my item was not ready for collection until later Sunday and was not able to …

EM
Emily Miller 1 year ago on Google
( 5 out of 5 )

Great service by everyone at the Oxford St store. They could use a new keyboard for their computer though 😉

JK
Jamila Kadir 1 year ago on Google
( 5 out of 5 )

This Review is for Yulia!
Thank you so much Yulia for helping me find this stunning 5 years anniversary ring! I honestly believe i was more drawn to buying it because of your service and …

KJ
Kasim Jashari 1 year ago on Google
( 5 out of 5 )

Great service from Manuel, solved all my enquiries without hesitation and very helpful. Will be back

SG
Shilpa Gondhia 1 year ago on Google
( 5 out of 5 )

Absolutely friendly and efficient staff at Oxford Street branch
Thank you Keren and Team x

CG
Camilla Gambarini 1 year ago on Google
( 5 out of 5 )

Greta service and quality, Manuele was amazing!

NG
Nora Gazzar 1 year ago on Google
( 1 out of 5 )

Such an unfriendly staff, never felt that unwelcome in a store. I had to greet them TWICE for them to acknowledge that we’re there and bother to turn their heads, and when they did, they just pointed us towards a window and offered no assistance whatsoever.

KT
Katerina Tsounakou 1 year ago on Google
( 5 out of 5 )

We went in to look for a watch and the service we got by Alexandra could not have been better, she was very professional and absolutely lovely. We finally bought the right watch thanks to her, she is a real asset for this store.

LD
Leanne Davis 1 year ago on Google
( 5 out of 5 )

Purchased rings today and was extremely happy with the service we received from Nita, she made us feel very welcome, gave brilliant honest advice. She helped us in so many ways and went above and beyond to assist us with our needs. No one …

DK
Damian Kudla 1 year ago on Google
( 5 out of 5 )

Professional and friendly customer service provided by amazing members of Ernest Jones !!!!

GP
george pittortou 1 year ago on Google
( 5 out of 5 )

Sales assistant Hiba very helpful and personable. Offered useful advice instead of saying every watch was perfect as is common in most places.

FR
Flora Russo 1 year ago on Google
( 5 out of 5 )

Diana was an absolute star. Friendly and very helpful.

DI
Dennis Ivory 1 year ago on Google
( 5 out of 5 )

Purchased an engagement ring for my then girlfriend now fiancée, the staff where incredibly helpful and I never felt like I was being pushed towards a sale. I have also been back more recently to look at wedding rings and received the same …

FL
Finn Lindsay 1 year ago on Google
( 4 out of 5 )

Very kind and attentive staff. Me and my girlfriend went in to try on some rings and the man who helped us out was very helpful and polite. Can’t fault service like that!

JB
Jimmy Brouet 1 year ago on Google
( 5 out of 5 )

Purchased a reasonable priced Armani watch ⌚️ in this store. The quality is excellent 👌 and the customer service was excellent 👌. …

DB
Damian Boaitey-Seddon 1 year ago on Google
( 1 out of 5 )

Terrible customer service – we booked an appointment on line for 11am on a Sunday morning, confirmed by EJ only to arrive at 11 to find the shutters down. We waited 10 minutes then decided they didn’t deserve our custom only to receive a …

NH
Noreen Harfield 1 year ago on Google
( 5 out of 5 )

Fantastic customer service, all staff so helpful and took their time even though they where very busy. They acknowledge customers waiting. Received the item earlier than expected.

JS
jasveer sidhu 1 year ago on Google
( 1 out of 5 )

Literally the slowest, least helpful staff in any store of any type I have ever been to.
Went in to get my watch repaired, took 20 minutes for someone to even …

RS
Ravi Sharma 1 year ago on Google
( 5 out of 5 )

Excellent customer service with friendly staff. A wide choice in watches including a large variety of Tissot watches.

GS
George Shacallis 1 year ago on Google
( 5 out of 5 )

Excellent Service from all the staff that dealt with me. A watch I bought 9 months ago has stopped working and the manufacturers are refusing to repair or replace as the range has been discontinued. Ernest Jones are replacing it free of charge for a model more expensive. Great service

CM
Chloe Mendis 1 year ago on Google
( 5 out of 5 )

Hiba was so lovely and helpful to my family and I today

RN
Radoslav Naydenov 1 year ago on Google
( 5 out of 5 )

Good service and location (near Oxford Circus station);
There is option for buying on finance as well with 0% interest rate.

RB
Richard Bowman 1 year ago on Google
( 1 out of 5 )

Really awful service. Bought a watch online, battery stopped within 6 months. Took it into store to get the battery replaced….heard nothing for a couple of weeks so I went in to store to chase….they had no record of it. Went in again …

SB
Stanislav Bachvarov 1 year ago on Google
( 1 out of 5 )

Bought a watch from here and left it for repair after it got broken. After 3 months of constant chasing I got told that they still did not know how much it is going to cost to repair the watch neither did they know when it is going to get …

AL
Alex Lloyd 1 year ago on Google
( 1 out of 5 )

Please DO NOT use. I ordered something online, the transaction went ahead and was confirmed. I then received an email several days later (when it was too late to get a replacement delivered through another vendor before Xmas) that it was …

PJ
Prashanth Johnwesley 1 year ago on Google
( 1 out of 5 )

Literally Very Very Very least helpful staff in store (277 Oxford St, London W1C 2DL branch) of any type I have ever been to. …

RP
random person 1 year ago on Google
( 5 out of 5 )

Vanessa and Julia were really friendly and helpful. Both of them provided excellent customer service and were knowledgeable about their products. Ernest Jones needs to give them a raise for going above and beyond.

SN
Siddie Nam 1 year ago on Google
( 2 out of 5 )

I found these on Google because I was looking for someone to replace a watch battery. This is the sort of thing that takes someone with the right tool about fifteen minutes (if not less), right? They said they can’t do it in store, they’d …

C
CharlieMcN 1 year ago on Google
( 2 out of 5 )

Poor service! The date on a watch that I bought less than a year ago has stopped working. I have tried to call 5 times over the last two days and they never answer their phone. The phone rings for about 3 minutes and then it just cuts you …

AR
arkay rian 1 year ago on Google
( 5 out of 5 )

Really amazing customer service, very professional and kind. Managed to sort out an exchange effortlessly. Special thanks to Alex

AS
Alan Sallabank 1 year ago on Google
( 1 out of 5 )

Painful. Never answer the phone. Customer services centre never calls back though promises. Substandard quality craftsmanship. The modern day equivalent of Ratners. You could get better service and quality from Argos. Avoid this store unless you want endless trouble.

MG
michael galura saldana 1 year ago on Google
( 5 out of 5 )

I bought a watch, the saleswoman was very kind, enjoyed my purchase.

EP
Elena Popa 1 year ago on Google
( 1 out of 5 )

very disappointing the service, I bought a watch on Friday and I paid extra to deliver the next day and it didn’t come already it is Monday and still did not come and called me and said that I will come on Tuesday for what I paid extra for …

AB
Agnes Berns 1 year ago on Google
( 1 out of 5 )

I left my watch for repair a few weeks ago. They promised to call within 10 days with quote. Now chasing them to get quote but above all to see where is my watch. They don’t know where it is! I would not recommend this place.

BP
Bethany Potter 1 year ago on Google
( 5 out of 5 )

Manuel was great help and very friendly

AW
Andy Wade 1 year ago on Google
( 5 out of 5 )

Really friendly and helpful staff, especially Alex who has helped us sort our wedding rings. Would highly recommend!

S
Saeema 1 year ago on Google
( 5 out of 5 )

Customer service was lovely. Everything was explained thoroughly with good product knowledge. Ask for Alex ( who I think is Assistant manager) she was great!

ID
Iancu Daramus 1 year ago on Google
( 5 out of 5 )

A big thank you to the store – sales assistants and manager – for helping with the resizing and repair of an engagement ring! Fantastic customer service – will definitely choose it for the next engagement ring I buy 😁! …

AC
Anita Chowdhury 1 year ago on Google
( 5 out of 5 )

We popped in for a watch tightening and was served by Luca. He was amazing, great banter and friendly service.

KS
Kshitij Singh 1 year ago on Google
( 4 out of 5 )

Its a small place and is usually empty but the staff is kind and helping. We went to buy a watch there which they didn’t have so they arranged for it from a shop outside london and managed to get it for us in less than 24 hours.

YY
Yin Yeung 1 year ago on Google
( 5 out of 5 )

Friendly and helpful staff. Steven the assistant manager was also kind enough to put my partner’s engagement ring into the sonic cleaner as we browsed for wedding rings.

RM
Reuben Mondesir 1 year ago on Google
( 5 out of 5 )

Really nice staff and service, even gave me a cup of tea!

SH
Sarah Headley 1 year ago on Google
( 5 out of 5 )

Staff were very helpful and were able to adjust my watch straps to fit my wrist

SD
Sorin Daraban 1 year ago on Google
( 1 out of 5 )

I bought a ring on 22.07.21 I left it in the store to change the size they told me that on 13.08.21 I will be able to take it from the store (14.08.21) being the date of the proposal I called 4 times in 4 different days and today at 13 at …

EK
Engin Kaya 1 year ago on Google
( 5 out of 5 )

Yusuf and Nita were absolutely amazing with their wonderful customer service. Thank you so much for all your help!

J
Joshua 1 year ago on Google
( 5 out of 5 )

Manuel did great!

EI
Ester Ibars 1 year ago on Google
( 1 out of 5 )

I bought a diamond ring and in a year a diamond has fallen. I have the diamond piece and by sticking this 1 diamond to the ring they want to charge me half of what cost me the 7 diamond ring. It’s insane. So disappointing. An awful customer service.

DP
Dennyer Parco 1 year ago on Google
( 1 out of 5 )

Worst store ever!!! No one greets you at the door or even looks at you!!!! The staff judges you on the way you look even that I was wearing a hoody and a shirt!!! I was standing and waiting for someone to approach me but they just ignored me and served other customers. Never go to this store.

JS
Jonathan Sabah 1 year ago on Google
( 5 out of 5 )

Great customer service by Andrew J. He knows his products and Andrew was able to answer my queries over the phone with precision and was also very helpful and courteous in store.

WS
Wonu Smith 1 year ago on Google
( 1 out of 5 )

unprofessional staff. watch RW has been with them since August,no update or called back. line is always engaged. Poor Communication.

LC
L C 1 year ago on Google
( 1 out of 5 )

I used to liked this store,but will not go there anymore.There’s a new manager Sarah, who has served me in a rather rude, unwelcoming and unprofessional way.

DS
Dario Singer 1 year ago on Google
( 5 out of 5 )

Very efficient and patient staff considering how busy it is the shop and lots of beautiful jewellery and luxury watches at a good price.

DP
Dimitrios Papageorgiou 1 year ago on Google
( 2 out of 5 )

Good only if you want to see a few expensive watches but none of the brands that are online. Pointless.

C
Crump 1 year ago on Google
( 5 out of 5 )

Really helpful staff, couldn’t do enough to help! Highly recommended.

YP
Yulia Platunova 1 year ago on Google
( 5 out of 5 )

Great store! Staff is very friendly and helpful.

MP
mike p 1 year ago on Google
( 5 out of 5 )

Nice friendly staff very helpful.

MR
Mostafa Raihan 1 year ago on Google
( 5 out of 5 )

Fantastic customer service and experience!

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