Evans Cycles reviews

Finding this shop and getting the help from the employee (Val, I think it’s his name, I don’t remember exactly, the guy in the video) was a deep breath I could take in my day! I was looking for help to dismount my bike so it would fit in my …

Amazing bike shop, something for everyone from city bike to mountain bike, and all the gear you need. And lots of electric options to choose from as well. And honestly very reasonable pricing. …

Dear Evans Cycles,
I am writing to express my extreme dissatisfaction with the recent experience of one of our corporate employees, Daria, at your bike shop. Daria had reached out …

The guys at Evans Marylebone were super helpful when I dropped in needing a repair. They got me back on my bike within 15 mins and I was able to cycle home. Very grateful for the immediate help and support!

Popped in here after work having discovered my presta valve had snapped. The first guy I interacted with at the workshop section was rather unhelpful, offered no support and not friendly. He clearly pointed out what was wrong with the bike, …

Popped in to the shop this afternoon to look for CO2 cartridges and a pair of gloves. Unfortunately, upon arrival, we were told off by one of staff, telling us not to park our bikes next to the clothing displays. I do understand his …

Literally ran here with my bike after discovering a puncture after work. They only had 15mins left before close but very kindly helped me out. 10/10 so grateful as it would have been a nightmare otherwise! Thanks guys

Fantastic customer service – originally I had a problem but it was sorted out with respect & professionalism. Peter is an absolute diamond. I recommend this shop for all your cycling needs

Got my hybrid from here a few tears ago.
Good selection of bikes including electric ones.
Like talking to the workshop staff who are good and help me out as I service my …

I went to get a quick fix for my bike and received exceptional customer service from Yannick if I’ve got the name correct.

Hugo at Evans Cycles on Mortimer Street fixed by bike so quickly and was so attentive and helpful. Such a great branch, my bike has lasted me for years from this place and they always have such useful advice. 5/5 recommend!

Good large shop with lots of choice. The team in the service shop are particularly helpful, especially when you’re in need of an emergency quick fix. Thanks to Hugo in particular for fixing my tyre last minute so I could get home after a days work.

Shocking. Booked in for a service to change my wheel. Rude and arrogant managers there said I’d have to wait a further 5 days to get the wheel in after booking a slot and cycling 45 mins to get there. They clearly don’t want people’s trade. Never going back

Nathan was absolutely amazing – customer service exceptional. Went above and beyond. Really recommend coming here to see him if you need help with your bike. 🙂

Fantastic bike shop. Really friendly and helpful mechanics and staff. I got honest help and didn’t feel like I was being up-sold at all. Highly recommended !! …

Website states drop in available for gear service, phoned the west end shop and informed it would need to be booked in, its not even available as a booking option on the website…

Do not book your bike in for a service here. They have no staff, no parts in stock, no customer service. …

To me the best Bicycle Store around the area, don’t really understand the latest low scores/reviews but every time I have been there I had an amazing service from all the staff. Probably I’m just lucky 😉👍🏼 …

A (not so) funny thing happened on the way to work. My pedal fell off as I was cycling. I was near the shop so I asked the workshop if they could help me. They found the right bolt (even though my bike is v old) and fitted the pedal back …

From the point of buying my bike 2 weeks ago and having a couple of minor issues between then and now, the store have been amazing. Extremely knowledgeable when I was choosing what bike to buy and helped me with the process of using the …

Just saw another review that said “prices and selection are fine but service is horrible” and this is a fair way of describing this bike store. …

I had an amazing service experience here, it took me 4 times to try out and test the bike in different sizes & modifications. The staff was super patient and friendly, In the end i purchased my first bike! – here is the list of incredibly …

Really great service from this Evans store. Peter was a huge help and sorted me out with a lock! Thank you so much

Best service EVER! Today Adam at Evens Cycles on Mortimer St, restored my faith in humanity. I shan’t go into why I was so desperate to get my puncture mended but I was desperate. I knew it was the end of the day and all the other bike …

Staff very helpful and quick at assisting. Hugo took very well care of my bicycle and left it like brand new again. Amazing service totally recommended.

Very frustrated with the service I recived here. I picked up my bike after they supposedly fixed my punctured wheel. I noticed the wheel was still soft. …

Hugo was a legend to deal with, I had a puncture on my way to work and he could see I was in a real rush to get across London, he was able to quickly assess the problem and fix it in no time 10/10 customer service

Absolute shame… Evans took full payment and later told me that the bike was out of stock. Evans cancelled my order but didn’t to refund my payment. It’s been 14 days, 3 customer service calls, and 3 in-person visits to the store (the last …

management horrible. very rude. the older gentleman you can feel the authoritarian energy coming from them. very rude. will not be back EVER

Mechanic provided excellent service of wasting my time and not fixing my bike. He even went further by having fun of me. Totally deserved star employee 👏 …

Huge underground bike shop, literally hundreds of bikes, every accessory, workshop and clothing. …

Amazing service by Dan; I turned up yesterday afternoon after suddenly only half my gears remained working, and a need to get it fixed for 2,000m of climbing today. Was able to fit me in despite them being busy, and managed to sort out all …

Rang in advance to check had parts required and told to drop bike in and they would hold it while sourcing. On arrival told in fact could not source required left crank. Total waste of my time putting unrideable bike on train to get there …

Ask for Rob Matthews – he did an amazing job on my bike – couldn’t be happier

Incredibly rude member of staff. Came to the store off a night shift looking for an appropriately sized helmet. The guy behind the counter was not only disinterested but also sarcastic. I just wanted to know what range of helmets were …

Great they repair stuff and help me with tools too repair stuff I’m very happy 😊 …

It took two weeks to find a slot when booking a service at the counter, the day of the appointment they had several bikes to be serviced before mine. It took one week to get a quote. My bike needed some parts that they couldn’t source ( I …

Very nice service!!! The staff called Dan is very nice and friendly guy. He Helped me adjust my front derailleur for free!! If you need any service package for your bike, pls book an appointment online in advance! XD

Hugo fixed a chain tension issue with my single speed and replaced the rear inner tube quickly so I could get home fast. Great service!!

Dropped my bike for changing the inner tube. They said it would be ready by next day 2pm.
Went there next day 5.30 pm they said it’s not done yet. So I had to wait 30 …

Staff in here are slow, don’t know their stuff and the range is poor. I wouldn’t come here if I worked upstairs.

Absolutely brilliant – I needed a bike quickly for my dad and they rushed it through specially even though it was about to close. Thanks so Sam the mechanic! : )

Came in wanting to fix the gears on my bike which they did to a limited extent. The gear display was working before and now that the actual gears were fixed the display was broken. …

Just popped in on a Saturday morning on the off chance a technician could have a look at my Brompton 6spd as all of the gears had stopped working.
At best I was hoping for some advice or a booking for next week. …

I come to the store quite often though noticed the store can be under staffed, especially after work and the wait time to get some advice is lengthy.
Also, when asked a specific question regarding a bike I purchased at the store, …

Amazingly helpful staff, helped me with my old bike I’ve had for many years and gave fantastic advice and really helped me out! So helpful and even pumped up my tyres and checked the brakes for me without a charge. Great place and I’ll …

Dan in the workshop is very friendly and helpful! The screws on my basket had come loose and the basket was interfering with the brakes when full, and he secured the basket for me. He also fixed the bikes gears which were difficult to …

Visited today to select my bike and accessories and was attended to by Finn. The most helpful, knowledgable and pleasant person you could wish for to help with making my decisions. Patiently helped me to try different headgear options and …

Acting manager on 23/01/2022 not equipped enough to be manging store as his lack of the product knowledge is to be questioned .He finds it acceptable to leave parts off supplied by manufacturer. Tubes with valve that have securing nut …

Bought a Kona mountain bike from here at a very good price and very quick delivery, highly recommended

Waited 15mins to be served at an empty, unoccupied till. Insane! Get some more staff! This isn’t the first time I’ve waited an eternity to buy items from the til. Also while waiting in the queue, the person behind me had a confirmation …

Cycling home I encountered a problem with my back wheel so took my bike to Evans Cycles on Mortimer Street. Tibor sorted out the problem in next to no time (and at no charge). I was made very welcome – offered coffee, a plaster for a cut I just noticed on my hand. The service was excellent. Many thanks.

even though i have an electric bike, i popped in quick to ask for any kind of help for a wobbly back wheel. i tried looking online how to use the spokes and try to rearrange it but in vain. I asked for any kind of help ,but i was sent on my …

Went to Evans Mortimer St for advice for a new bike. I was served by Simon who was absolutely brilliant. He was an expert and was very patient, super helpful and found me the perfect bike which I LOVE! Would highly recommend – valuable insight which you just won’t find online

Consistently excellent service. I brought a bike in because the thru axles had seized and Dan was patient, methodical, and kept at it until the issue was resolved. He kept me updated through every step of the process, and took the time to …

Alex was extremely helpful. Sorted out squeak on my bike. Really happy

Extremely unfriendly staff… As others have pointed out… Just terrible service mind set… Products are good but you are better off buying somewhere else or online from other shops as you don’t want to deal with the staff..

Great experience. Jacek (spelling?), the Brompton expert, fixed my bike quickly and Dan provided excellent customer service! Quick, easy and with a smile. Highly recommend!

Best bike repair shop in central London! They were so quick and efficient and friendly. Dan was fab, best bike mechanic I’ve ever come across, total life saver and legend

Just collected my Specialized Rockhopper after the gold service. Impeccable service. The bike is just like new! Everything fixed and working! Great service

Nice selection but prices drastically higher than online, including their own website

went into the shop to fix my e-bike as my pedal fell off
Member of staff stated that they only fix e-bikes that they sell
wont be returning to this job again

The customer service here is some of the worst i’ve ever experienced.
I dropped my brompton in for a rear puncture repair, they said they would do it right away and i could wait while they did it, but i was late for work so …

Thank you to all three mechanics in this shop who helped me with my bike today. Professional, quick, friendly. I had a great experience!

Dan saved my life! I had a flat tyre and even though he was booked up and busy he replaced it for me, I would have missed teaching my two yoga classes if it wasn’t for him. A true gent, super friendly and great at his job! 10/10

Popped in today to this place to adjust my bike (shifting and so on), and I can say I got more when than I expected for deffinetelly reasonable price loads of attention, got all my questions answered, really good advice without intention to …

Was having a disaster of a day, where my left crank snapped, luckily the guys over at Evans are experienced and knowledgeable cyclists who empathised with my situation and a very nice sales person said there was a spare crank that could be …

Amazing place with very helpful staff! I had bought mudguards from them the other day and tried installing them myself but i had trouble with some of the screws, and one of the staff members Daniel was so helpful and adjusted them for free! …

My son and I popped into Evans to have his new bike serviced, taking advantage of the free service within 6 weeks of purchase, although our visit was 6 months after purchase because of lockdown. Service was excellent with some professional …

In store staff are pretty good… that is if you can speak to them (there aren’t many of them on the floor so you have to wait a while to speak to them). But they do spend a lot of time with you and give honest and friendly advice – would …

The service is superb. My past few visits to this Evans were all very pleasant, my needs all addressed by very helpful members of staff, but Tuesday was a game changer. Steve and Tim not only helpfully pointed out the defects of my very old …

Had my bike fixed here today. Customer service was outstanding, everyone was so friendly and helpful from the woman on the desk to the people fixing the bikes in the workshop. Tim, who fixed my bike, was so helpful and did a great job. So …

Dan was the most helpful staff I have ever come across. TBH, I had a REALLY bad experience with my first visit, but today as I was ready to collect my new bike, Dan just saved the day as he got me ‘newbie’ everything I needed with amazing …

I was having trouble with my gears on the way home and popped into Evans cycles for some help. Tibor kindly too the time to have a look and resolve the issue. I’m very grateful for his friendly and expert support. I had no prior booking but Tibor was more than happy and accommodating. Thank you again

Super helpful and knowledgeable. The guys in the workshop replaced my broken pedal for free. The old one was well and truly jammed on but they spent 20mins getting it off. Great service thanks to workshop guys.

I went in to get my gears indexed and Matt and Tim were fantastic and helped get my gears working again. My derailleur was bent and they straightened it for me. Fast , friendly and professional service. Would use them again.

Just want to recommend Nathan in the repair department who went above and beyond to help me sort out my wheels, oiled my chain and carried my bike upstairs for me. Fantastic service!

Great bike shop I’m coming back to. They do price match so you always get best prices. Guys at the workshop can always recommend / help you with what’s best for you. You can definitely trust them. Thanks for the gloves to change the chain too! 🙂

Such an amazing service. I went there as my bike gave me grief all of a sudden. Dan was so nice to identify the problem and fix my bike straight away !! Thank you , you were a ⭐️

STAY WELL CLEAR.. I am not joking when I say that I have never experienced worse customer service anywhere in my entire life. My bike required replacement brake handles. I took it in in the 18th of August. I was informed that the order …