Flagship Housing Group Limited reviews

As a charity, they are not fit for purpose. The communal heating charge has gone up 200%. They are making a substantial profit at our expense, and controlling when we have access to the heat that we are paying £48.48 a week for, for a small one bedroom flat. This has to be illegal.

Reported a crack in my ceiling in September 2021, said they would send someone out to check it. February 2022 someone came out and took photos. April 2023 water is coming through. They don’t even care about the well-being of their own …

Was told id have someone out yesterday due to a drainage problem which is sewage flooding my garden, had confirmation they’d come, and nothing!!, now have it worse this morning and been trying to report on the 24/7 emergency and got told I …

*FLAGSHIP DO NOT HONOUR CONTRACTS!*

Purchased our first home from flagship which was built by Wellington …

Horrible, horrible service. I am a cancer patient. I have constantly problems with hot water or should I say no hot water. I have reported problems 17th of December and I’m still waiting for valve to be replaced. I have 3 kids and no hot water!!!!!!!!!

We bought a home from Flagship built by Wellington. It’s been a shocking experience 5 months of repeated battles to remedy snagging. They are conservative with the truth and disappoint at every level. A very disappointing experience and one …

Very poor service. First guy who turned up to do a repair was polite and professional and I was very impressed. The second guy who turn up a week later was a disgrace, rude, very unprofessional and has completely spoilt the image and respect I had for this company.

Flagship I phone this morning had to wait for 1 hour to report a repair

Had a very pleasant experience with Rosie from Flagship. The whole team were friendly but Rosie’s service has been exceptional. Rosie has been very accommodating and very responsive throughout the whole process – What an asset to Flagship Homes! Thank you Rosie.

Absolutely shocking rubbish communication don’t fix problems when asked and they don’t even come look at the problem bring victory housing back

Efficient but zero sense of humour

Really disappointed with the service provided by Flagship ever since they took over / merged with Victory Housing who i was with previously and had no issues with.

Very good service I recommend

we have tried for the last 3 weeks to get a drain cleared but all they do is past the buck to anglian water they come out and say its flag ship we are in our 80 and i think this is bad and still have a drain full up

Still waiting for call back after 3 weeks, telephone number HIGH RATE PREMIUM COST!! 4 min call cost nearly £5!! Hence requested callback..
Also misleading 1star review statistics, more negatives than shown on counter.

Very poor customer service from Michaela. Not helpful or sympathetic in any way to our needs. Simply not good enough

Rude arrogant employees at management level,
Repair staff that call at your property to do repairs etc are polite and friendly, a credit to the company, …

Standard corperate office of regional housing association. Staff were friendly and helpful.

Absolutely useless!!!

Quite helpful at times

Good.

Rubbish H.A they are

Corporate office

Helpful

Excellent

Good landlord