Folkestone & Hythe District Council reviews

I was encouraged after explaining my situation to apply for a discretionary rent payment due to not receiving my deposit from my last property.
I applied, they took one day to reject my application on grounds which are not …

New website..great..so now you cannot report flytipping anywhere..they want more council tax but want to do less jobs for it, it seems

What kind of opening hours is 10am-4pm through the whole week. If you work good luck finding time to contact them by phone.

Absolute disgusting customer service. Waited 45mins for a phone call to then be hung up on. Would not recommend wasting you’re time contacting via phone call.

Our bins were supposed to be emptied on Tuesday but we were missed. Called today (Thursday) to inform the team about it and the man I spoke to, after being on hold for 30 minutes, told me that I was too late to report it so I will have to …

So here is a ‘public service’ which spends its entire time finding ways to NOT deliver a service while trying to exploit as much money out of its customers as possible. Inadvertantly added a condition in planning conditions that should not …

Waited in a Q for 20 minutes to be told they can’t check to see if a payment went through, the training really needs to step up a gear. A company we all pay so much to for such poor services is amazing. How do you get away with it.

Just seen a report about folkestone council removing decorations from a babies grave, absolutely disgusting! Special place in hell for people like that, I’m trying to get the day off work so I can attend on the 9th of August, please let baby Eva rest in peace, scumbags.

Absolutely disgusting. Parking services penalty given to a support care worker who was on call and had an emergency. A patient needed hospital treatment and an appointment had been made during the pandemic, a taxi had been called and was …

The waste management team for Folkestone council can’t seem to do their jobs.
I rang up on the 02/02/21 for a mattress to be picked up which I paid for, it is now the 1st of march, nearly a month ago and they still haven’t picked it up. …

The council workers at first class hard working people. They still provide an excellent refuse collection and recycling service. They answer and reply to emails and complaints very quickly. However the big problem with the council is the …

Open at 10 close at 4 probably long lunch break no wonder I am alwaysy13 in the queue

A joke I want to get a parking permit as I can’t park outside where I live so I park in a nearby road they said I can’t have one as I don’t live there now getting parking Tickes

The council owned Folca building in Sandgate Road Folkestone has a very loud alarm which frequently switches on causing loss of sleep and disturbance. Have phoned many times to complain.

Highest council tax , lowest service . Run by corrupt cronies .

The council service is useless. They do not do their duties. Rubbish collection is zero. They have not been collecting rubbish, because the purple bin has plastic bags in it which contains plastics bottles in them. When you complain they …

I would like to leave a review regarding the Painters and Decoraters that are working at Philippa House in Folkestone.
I am so impressed with the fantastic job they are doing in decorating our …

This council are difficult to communicate with to the point of being obstructive, especially around planning issues. Logging in is difficult, getting passwords reset seems to be impossible. I used to live in Essex and the council that we were under went out of their way to invite communication from local residents.

Probably the best Council that I have dealt with compared with other councils that I have paid council tax too. Their reporting a problem online facility is excellent, the response to a problem online is instant, shortly followed by action to be taken with a reference number.

just spent 20 mins. on the phone sorting out query about register of elector list and council tax the lady who answered was so helpfull and courteous v good advert for the authority thank you.

This council are rubbish! They do not call back and they hide when 60+ people are demanding to have a meeting with them about one real community joint concern. They are truly an utter disgrace to Folkestone and Hythe! They have failed hard working tax payers miserably!

only this council could put Ev charge points that need an internet connection in a place with hardly a signal !

Not fit for purpose. Dreadfully managed, terrible to awful in terms of how they treat the public (again, managerial issues) and with total numpties of dubious integrity sitting on Council who care nothing for people. …

The council is a public service run by public servants, as the public, does that mean we can sack the council. The is council is as much good as a chocolate teapot.

Incorrectly installed a road street name sign in my front garden ! Said it would be removed … been waiting over 3 weeks now !!!

Went around in circles trying to report a potholes. Clicked on the report box and of all the things listed, potholes not there. Keyed it in to the search box = not found. I suppose they have repaired all the roads.

Tried to make a complaint with the council, what a joke!! So angry I’m now complaining about them! they make it impossible to navigate and register a problem, surprise surprise then they dont have to address it!!

Well done S.D.C I’ve tried to call you about my council tax and the stress you have given me but because it was five to five you hang up on me…. If the bailiffs call I’ll send them to you!!!!

Absolutely no idea why they have the automated service avoiding at all cost go to the office in person they don’t like that and will deal with the issues quickly

The Civic Centre is closed due to COVID-19. I’ll post updates as they occur. Contact them via phone or online.

Appalling council. Happy to put abnormal amounts of pressure on struggling families. Should be ashamed of themselves.

Communications break down. Forty minutes in the queue, only to find no help with the issue. waste of time and our money!

Ok

Indifferent attitude to problems raised. Blame culture. It’s your fault, not ours. Very unhelpful and uncaring.

I have made 3 calls to FHDC and have been waiting for 10 mins each time with no reply

A very sensible council that doesn’t bow to the whims of a few perpetually angry residents.

hard working guys during the pandemic.. working hard with local businesses

Tried phoning then searching website as no answer on phone. Unable to find what I’m looking for after trying several different searches, useless.

Web site down all weekend not good

Quality customer service system. Staff are always helpful.

One of the best councils in the UK

Utterly useless, rude, obnoxious, condescending no customer focus

A great place to work and live.

Do your job, useless clowns

Great place

Very helpful and very friendly

Very helpful staff

Not very helpfully

Poor

DISGUSTING PLACE