Gallery Direct reviews

We have been buying furniture and other items from Gallery Direct for a number of years now, good quality furniture and always delivered in a timely manner. We get a message asking if a particular date suits, then on the day they call us …

Ordered a table through John Lewis, with Gallery Direct being the supplier. Item arrived not as advertised and John Lewis put me in touch with the suppliers to exchange. This was months ago. Finally got a delivery date for replacement of …

Perfect garden dining table . Extendable , so great for all occasions. Very easy to adjust and extremely well made. Delivery and customer service excellent

I have never known a company like this. Despite receiving a damaged lamp 6 weeks ago and informing them straight away, I have never received any contact from them. I am going back and forth with Furniture Village and getting nowhere. …

Not a great experience getting a sofa delivered from this company. Customer service got in touch to make amends.

Would give this company 0 stars if it was possible. Appalling service. I ordered two chairs, which finally arrived (after much hassle and delay) with missing parts. I’ve contacted the company for a refund, for collection of the chairs, and …

Dan and his team are absolutely brilliant. Can not recommend them highly enough

Bought a few items from here. Really pleased with the products and the service was fine.

I had a mirror delivered over a month ago which was broken. Furniture village were told I wanted a refund and collection however the supplier has not passed this information onto Arrow XL the courier. Really bad service. Why can’t you …

Absolutely terrible service from the beginning and very unprofessional. We registered with Wendy and made a small order with the company in a trade show in the NEC and didn’t hear anything for 2 weeks, after contacting Gallery they had no …

Ordered a mirror and two Pendants! Took them two weeks and still haven’t dispatched my order. When I called they hanged up the phone and when I e-mailed they never replied. This has not been the first time either. Very Very Poor Services

If i could leave no stars I would. The most incompetent distributors you will find out there. Failed delivery multiple times and the worse customer service I’ve ever experienced. Avoid at all costs. …

The product and value is really very good from gallery. But the business and service itself is very poor. You never know if and when items are coming – terrible if you work to a deadline, like I do dressing show apartments. When calling …

The worst Service i’ve ever experienced, Customer service giving me ridiculous excuses why my order was failed to be delivered 3 times in a row despite canceling work to be there! Also took incredibly long to make, was supposed to be with me before Christmas – its now march and still haven’t received it!

Rude customer service department and a rude manager. The customer service department refused to search for a new company ‘records’ and would not assist. The manager called me back and gave me a mouthful. The manager liked to tell me how …

If you’ve got a month to have a million calls about delivery good luck to you. Waste of time

Terrible. Pls don’t buy for this store. They will tell you they’ll deliver your items at this time or arranged delivery dates and times but never arrived. …

Never buy from this place – awful – avoid at all costs

Dan and his team are great

Terrible quality and service! Took months to arrive! Most of the furniture was faulty and then when they finally picked it up some of the furniture went missing in transit! Another level of pure incompetence, poor quality furniture and terrible service! Buy with caution!

Delivery is always late and Mya, who is supposed to book in delivery or let you know about the status of your delivery – never replies in time and every order is delayed!

Got an amazing throw and mirror from Gallery Direct, excellent quality products, would definitely buy again!

Unhelpful staff with generic responses to issues. Am hoping to still resolve issue but no luck for now.

A small company with 4 ramps, there is no place to stand in front of the company, you have to stand …

Many goods are imported from Indonesia.