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Gotogate assigns their own generated email address to the booking, so you can’t receive emails from the airline that verify who you are. …
Do not deal with them. Had an airline cancel my flight, and even after confirming from the airline directly(which was already a pain because of their generated emails that you don’t get access to) that my refund was processed, they still …
Horrible experience with gotogate, I made a round-trip reservation (number M4C9JD)from Rome to Manila, and when I came back they canceled my reservation due to a change in the schedule of one of the two flights, leaving me stranded in the …
They cancelled my flight on Dec 25 stating I was eligible for full refund – 21.00 CAD processing fee. Today Jan19 th I’m told I cancelled flight and recieved a penalty. Pardon airli protection act states if airline canceled flight u are …
DO NOT USE. IT IS RUN BY ROBOTS WITH NO REAL CUSTOMER SUPPORT.
My partner and I tried to change our flights and were talking to 2 agents at the …
worse company ever. do not book any flight through this travel agent. i reach them over the phone and the call center is located in India. offshore customer service. there is no service in reality after they get your money. i explicitly …
I would give a 0 stars to this place if I could. I booked my trip through gotogate and apparently they sold me a ticket that didn’t exist. Airline I was supposed to fly with sent me a different ticket next day where my connection flight …
FRAUD ALERT…….. DO NOT EVER USE THIS SITE. FRAUDULENT THIRD PARTY MIDDLE SERVICE. TOOK MY PAYMENT ON A VISA AND PAID FOR THE TICKET ON THEIR OWN MASTERCARD CLAIMED UNDER MY NAME UNNECESSARY AND OBSCENE CHARGES FOR BOOKING AND BAGGAGE MARKED UP BY OVER 100%. I WISH THIS COMPANY NOTHING BUT FAILURE AND BANKRUPTCY.
My worst experience ever. Until I convinced to give me a voucher of 100$, they lied to me and refunded “my account in their website” and if I want to claim it I need to pay an handling fee of 50$ per person. Please do yourself a favor and don’t choose them. They also charge me on using the credit card
This is the worst travel agency I’ve ever encountered. I am giving them zero star (but Google requires at least 1 star). I found this site via Kayak.com earlier today, which led me to their site and I went through the booking process (fill …
In the beginning when you book, you save 50 dollars than you realize that actually you lost 500 dollars. If you would like to feel this book from gotogate company. You will understand deeply 🙂
This is a scam company, they are so bad in cancellation process. I booked flight for my parents, unfortunately my dad passed away 2 days before the flight and I canceled the booking. It happened in July 2022 since then I am following up for …
This company is a scam I have booked my ticket and missed my flight because of paperwork issues when I tried to reschedule the flight they asked me to pay more than a one way ticket price for rebooking they said I should get confirmation …
AGENTS WILL LIE TO YOU TO END THE PHONE CALL. THIS PLACE IS A SCAM!
I purchased a plane ticket through GotoGate with flex travel insurance. …
I had booked flights from Gotogate which i was redirected to from Kayak Flights. After booking I read reviews which really freaked me out. I ended up calling them, and i spoke to three people. One didn’t respond to me and two others were …
Please listen to all the reviews and STAY FAR AWAY from using this company. They don’t even deserve 1 star, 0 star fits them better. …
They are scammers… Please don’t use their services. They will show you the lowest price and after the confirmation, they will cancel your flight at the last moment without any refund. Call Center agents are from India all are scammers. If you are suffering with them, please inform TICO and they will cancel their license.
Insanely bad customer service. We needed to process a name correction to a ticket, paid the associated fees a week in advance and they day of the flight they still had not processed a new ticket. Countless calls and no help except saying …
Only book with this agency if you wish to have a more expensive, inconvenient and longer travel booking process.
4 hours on hold, multiple dropped calls, some rude customer service agents (some …
Horrible customer service. Once you have paid them, forget your money and you will have to be extremely lucky to fly using those tickets.
The worse travel agency that has ever existed. DO NOT waste your time with them. I repeat, do not dare to purchase anything through their services.
Customer service is terrible, the representatives sound like a broken record, …
I’ve been calling gotogate for my refund since November 2021 after the airline canceled the flights. The airline has released my money to gotogate but they won’t issue my refund 8 months later. …
SCAMMERS
Ryanair cancelled my flight and refunded Gotogate. The refund was processed within 5 working days. …
Wouldn’t even give it one star. Stay away from this company. You will be paying through the nose for anything and everything. Think you can call them? It will cost ya – that is if you can actually get through. I waited well over an hour and never got through. Decided that cancelling the flight (was charged $150) was worth it.
I bought plane tickets for my husband and myself to go to Amsterdam in May-June 2022. …
Worst company to deal with never buy ticket from this travel company, customer service person don’t know what they are saying, also do not know for airline policies
They dont even deserve 1 star. They are liars and theifs. Dont use them!
Reported them to the BBB. Worst customer service ever. Expect multiple 3 hour waits on hold to talk to someone and don’t expect to get your problem resolved. This is the company to talk to if you want to bang your head against a wall over and over again.
Booked flights, flights cancelled, and could rebook “System error” i lost 5000 DOLLARS
The worst customer service ever, they do nothing and always have the excuse that they have system problems.
NEVER travel with this company. They decline to refund cancelled flights, take a month to respond and in the
WORST CUSTOMER EXPERIENCE EVER! THIEVES
We paid 60 Euro to Gotogate for 15kg check in baggage both ways at Vueling. When we arrived at the airport Vueling told us that we need to pay 55 Euro per way in addition as Gotogate tricked us and they are aware of the issues with Gotogate.
Please don’t use this agent to buy a ticket. Once you go through them to buy a ticket then you trapped your self and actually buy a stress and headache. Avoid raise your voice to stop them scamming people in day light.
Poor experience, avoid this travel agency,.. never refund even after buying extra cover ,.. and 3 hrs holding time on phone after answering the call by broken English speaker ! …
Google Flights needs to delist this company. Working on getting a hold of someone. No idea how they made it on that platform with this scam
No refund for refundable tickets. Don’t trust this company, Highly NOT RECOMMENDED!!! If anyone wanna sue them I’ll support you!
Refunded by airline long time ago but still waiting for refund from them no answers to emails worst agency ever
Bad service, rude employees, do not resolve and refuse to refund, it is a garbage company, PLEASE DO NOT DO BUSINESS WITH THEM
Worst customer service experience ever!.. stay away!
The worst service at ever. They taking ticket price double and canceled it with cancelation fees about 30%
Stay away
They stole my money.
Flight shows delayed on Google but these guys say they cannot see the delay information 😐
never answered in my phone calls. Lost a very expensive flight.
Brutal. Just brutal.
Don’t book any flights through them. Just don’t.
Worst experience ever DO NOT GO WITH THIS COMPANY ! ! !
Good luck.
Do not use them. Terrible service.
Stinks. If you like waiting on hold for hours use these guys.
Big scam
Stay away
Unfair business practices
A truly terrible company (Gotogate)
We have contracted a round trip to Brazil from Spain seven months in advance, a month later he sends me an email saying that my return flight was canceled one of the sections and I find out that they sell you two separate tickets for the o …
The ticket was cancelled. …
Do not do business with this company. I bought plane tickets. I wanted to change the return date. They had to contact the airline to check if there was a fare difference. After two months, they still hadn’t. I sent them a formal notice t …
They suck, especially avoid this company at all costs, no service and they stole my money. I’m about to sue them, it’s unacceptable!
I bought a ticket, got stuck at the airport and was not refunded
Simply thieves! I have been waiting for a refund for 1 year. Run away, the worst travel agency….
A very bad site. I do not advise anyone to book on this site. The site policy, bu …