Green Energy UK reviews

They pick up the phone quickly but cannot answer questions. I kept getting really high bills for 1 person living in a home, my bills were in excess of £500 with the latest at £700. I knew something was wrong. I had my boiler checked 4 times …

The two stars are for their green energy and mission. If it wasn’t for that I’d rate 0.
We really wanted to find an ethical and green company and these guys came up …

I was really happy to find a company with such good environmental and ethical credentials, however billing has been an absolute nightmare, emails and complaints about this have gone weeks and months with no response and last night i got …

Several months ago I joined GEUK I realised that I was paying slightly more but it had the benefit of both electricity and gas being really green and not using the offset system. I signed up for a yearly fixed contract. I am so pleased I …

Great customer service every time I phone GEUK. Unlike the other ‘big’ energy companies where you wait on the phone for an hour and when you eventually speak to someone they tell you they can’t help you and kick you back into the queue. …

The staff are very rude and obnoxious. They talk down to me and treat me like I am stupid. They have no compassion, no customer service skills or understanding at all. …

Great service. Wouldn’t go anywhere else now. Keep up the good work.
Update
Changing to a 1 star review… changed my meter to a smart meter which is …

We moved to a new flat in October 2021. Having received no contact from GEUK after we moved, they eventually decided to get in touch in February 2022, demanding unspecified payment for money owed. …

Several years ago I won a free supply of electricity for one year from Green Energy UK and so have been a loyal customer ever since. They have always been open about their charges and dealings and I feel they do their best to be fair to the …

It’s been a revelation to be part of the Green Energy family – my first encounter in 2013 was on the phone and I was delighted when a voice answered the call, no click this or that number to get through. The lady was courteous, polite and …

This company is a fraud, I went to U-switch to find a gas company.
At first I was with Southern electric paying huge amounts of bills, so I went on U-switch to find a better deal and I found Green energy network. …

Green Energy is one of those companies whose name tells you what they provide. We have been customers for many years for both our electricity and our gas supply and are happy (and fortunately able) to pay more for a service that aims to be …

I have been with Green Energy for many years. They supply my electricity and deal with my feed-in tariff. The employees are friendly and polite when asked a question. I love the reminder each month to read the meters. …

I have been with Green Energy for five or six years now. They are not the cheapest but they have, by far, the best customer service of any energy supplier I have ever used. They answer the phone within a few rings and you get to speak to a …

As my monthly payment was raised quite a lot recently, my husband wanted us to look for a cheaper option. However, over the years I feel Green Energy have been fair about pricing. I believe passionately in supporting all efforts to look …

The absolutely greenest energy provider without question. Fair pricing, clear simple contract options, easy to manage procedures for reporting usage and payment and lovely friendly, helpful people on the end of the phone who actually answer …

Create green electricity and gas. Charge a fair price. Buy energy ahead to secure good prices. Customer service always very responsive and helpful.

I have been with Green Energy for about 8 years and have always received excellent service from them. The most appreciated part of their service is when you need to contact them. The phone is answered immediately by a person! We all know …

AVOID. Disgusting company. Policy taken out online for my mother in law who has terminal cancer by her carer. Was cancelled within the 14 day cooling period & has now received bill for £320 & bailiff warning which has now unfortunately been …

Terrible service followed by an increase in prices has pushed me to change suppliers. …

Never had any problems with this company and been with them for several years. They are very personable and easy to communicate with and openly explain why sometimes they have to take actions that do not sit totally with their green/ ethical values, whilst updating customers on green projects.

I have been with green Energy for several years now and used them again when I changed/moved house and both times it has also involved changing supplier too …

Overly confusing bill. Seem to have started me on poor tariff. Ridiculous charge for 1 month now say can’t change after receiving bill. Only got first bill today. Avoid sadly o seem locked 12 months with this jokers. 125 pound for one month in summer usually 45 ISH.

Since when do they still send round people for meter readings to check theyre functioning when we have smart meters installed? I thought that was the whole point of smart meters…. and no notification by the company this would be happening either.

Great friendly and efficient service, highly recommend.

Dont use them you will sign up for a deal you’ll never get and when you phone to ask why they will tell you we’re not cheap bcos we provide green energy. Stealing from people theiving company.

For a Generation that has with some difficulty had to chose utilities that share a common dream of reliable energy that is also doing as little damage as possible to our fragile environment, in the United Kingdom, the only Company that has succeeded in meeting this expectation is Green Energy.

Green Energy respond quickly to queries with a genuinely personal reply and offer options outside the mainstream when needed. The company has always been as good as its word.

Complete scam, claims to be green yet sends paper bills on glossy paper and charges exorbitant rates. There is no proper way to pay the bills. Run as fast from them as possible

Apart from a small incident of being moved onto a different tariff I have had no problems at all and never even a bill that needed querying, which is rare with an energy company.

A great company! We know that all our electricity is from renewable sources. If you call them, you speak to a human being! Very prompt and courteous service.

The worst experience, customer service is very bad. Never reply back for a mail with in a week. Customer support lies a lot and cheated me several times.

Green Energy gives you what it says on the tin. It is also efficiently run and offers good customer service, with a human face.

Useless. And don’t believe the replies that say they will look into your complaint if you contact them. That’s just for show.

Never give your bank details to this company the took big amount from your bank it is happened to me twice with the did to me and unfortenley instead the refund to me I have to call my bank and refund it and the are not trust company twice happened to me and I will tell everyone don’t use this company at all

I have been charged same amount as winter wich i use my heaters all winter now it’s spring and the price is the same stop robing customers

Green energy customer service phone number should be free without charging number.

Green Energy UK is a good company, but so expensive that I am looking to change provider.

I’ve been with them for more than one year now. Amazing Customer Service.

Excellent and reliable customer service . perhaps not the cheapest supplier but you get what you pay for.

Ridiculously bad company, stick with the larger more legit companies.

100% green energy speaks for itself. Rapid and helpful personal response to any query.

Efficient, reasonable, and giving meter readings on the website is exceptionally easy.

Just great never had an issue

Awful customer service

Professional. And planet helping.

good service