Tonik Energy reviews

EDIT:

Since leaving my initial one star review (see below) I’ve been in regular …

This is the most inept company I have ever come across. As they weren’t accepting calls in March, I emailed them to cancel my account, telling them that I moved out of my house. They did not respond to this, understanding that times were …

Absolutely awful. DO NOT TOUCH with a barge pole. I’ve never written a review before but felt it necessary to share my bad experience with the general public. During their migration of IT services in January 2020, their systems subsequently …

I had a credit of around £900 on my account in December 2019, to which about £300 was paid, I was still outstanding £600 which was confirmed time and time again by your colleagues. I rang up approximately 24 times since (each week for 6 …

Absolutely terrible – Looking at the other reviews it seems I’ve had a similar experience as many others. Was lured in with the initial price of £40 something per month, seems like it was estimated way too low and all of a sudden my monthly …

Please do not consider transferring to this company if you value communication. Even before lockdown they were having communication problems which just got worse. …

ZERO STARS IF I COULD!!! I wish I had read all the other reviews before having to find out for myself just how awful this company is. I have never had such high bills before even though my energy use is consistent and I chose this company …

First year with Tonik were great, so much so we renewed our tariff with them. That’s when it all went downhill. Stopped taking direct debits on the agreed date, spoke to them and they said it would be sorted. Then 2 months later they’d …

Horrible experience. After 2 months they’ve nearly doubled the direct debit. Customer service is very poor. Takes more than two weeks to reply an email and waited few occasions more than 40 minutes to speak to a customer service advisor …

I switched to them in February 2019, all was going well until January 2020 then the on – line account wouldn’t update & this went on for months. …

I joined Tonik in July last year. Last month, they suddenly increased my monthly debit by more than 50% giving me a day’s notice via email before taking the money from my account. Never ever in my life I had to pay so much for my energy …

I left Tonik in January. My account was showing £177 in credit. Despite contacting Tonik several time they have given me the same automated reply that their system isn’t working. I believe this to be a lie. My old landlord has told me they …

TONIK HAVE TAKEN MY MONEY AND WON’T RETURN IT.

We had a Tonik supply for gas and electricity for over 2 years. They provided …

AVOID AVOID AVOID
Would love to give 0 stars if there was the option!!!
I inherited Tonik when I moved into my property. I gave them my meter readings. …

WARNING – This company is dishonest. They will not return any credit balance to you if you switch to another supplier. I switched in November. Still haven’t got my final bill yet. Keep saying they haven’t received my final meter reads from …

The worst utility provider I have ever had to deal with. Company sounded great initially I later realised a large jump in my bills, continued to pay as these usually balance out over the year. To my surprise I get an email saying, my …

Horrible experience. Closing balance on the account at the end of the contract was £280 in credit. Tonik couldn’t issue final bill for nearly two years and ended up in dispute with the ombudsman. …

You can check out any time you want but you can never leave……
Was with Tonik for one year. Ended the contract early in the year in credit. When I called tonik for a reimbursement, I was told “your final bill has yet to be …

Awful company – avoid!

When I switched to Tonik in October 2019, I had undertaken significant research …

Actually this a posting of no stars as this company is so appalling do not touch them with a barge pole. They are still holding my money “now illegally”. I am a landlord and thought I would stay with them whilst we looked for new tenants …