Greenfields Community Housing Association reviews

i wish I could give a negative rating. Our front door cannot be secured. It has been deemed beyond economical repair. We are unable to get contents insurance. We go out and on our return the door is wide open. Yet all we get is how the …

Very smooth process when taking our deposit monies and looking to complete on the property. 5 stars up until the point monies were received. …

If I could give no stars I would! Been complaining about my front door for about 3-4 years! Keeps being pushed back and they lie when you have proof of what was said. The door is rotten and so draughty and has condensation on the glass and even the wood but they won’t do nothing about it!

I have been disappointed with Greenfields as they were, and now Eastlight. We are shared ownership but there really is minimal support for us. Come April, our rent will have risen almost £200 in 4 years. If we were just renting that would …

If I could give minus stars I would shambles of a housing “company” I have had broken security doors on the property for the past year not been repaired mold issues which I’ve been told is due to damp and I need to and i quote “close/block …

Popped into eastlight Council offices this morning and it must be the poshest council office in the country, the reception is more like a posh hotel was even offered tea/coffee &biscuits why we waited, staff was spot on .think it’s great.

A badly run housing association happy to commit fraud using different housing reference numbers does not help disability tenants support staff are no help and they will face legal action

Awfull housing association, fail too turn up for appointments, ( 3 times in a row )fail too comply with decent homes. Fail too respond too emails, been a tenant for 21 years,,I would say they are now at there worst since they went from …

A big thank you to holly who I spoke to while calling in to report a problem. Was such a brilliant experience speaking with holly a very professional person called me back when she said and found out information to help us with a problem we …

Please if you are considering East Light as a landlord, do not do it!!! Rachel is appauling to deal with. They will not work with you to support you under any circumstances. I was warned about them before choosing them and i did not listen!! Steer clear

Would leave No Stars, Eastlight are the worst Housing Association we have ever known, been waiting for our 42-year-OLD front door which we have to kick open, to be replaced for over 2 years now, as per the replacement report, A woman …

Awful landlords! Never show up for repairs after waiting in all day. Mouldy,damp and cold properties.

No hot water for 6 days because there contractor who serviced the boiler have left it not working. Phoned Thursday out of hours to be told ring back Friday. Phoned on Friday early morning after no hot water for 3 days too arrange an …

Had attempted break in at our garage.was told I need a crime number which I got then told they cannot repair it until mid June.what a joke

Absolutely disgusting ignoring the situation regarding mould & the grit & grim they caused constantly lying & treating their tenants differently

Terrible service, wish I could give it less than a star. Waited a week to find out how long the waiting list was for garages, only to be told it is “long”. They state in their contract that the use of garages is purely for cars and bikes …

Why is it every single time Eastlight doe’s things it’s wrong for some unknown reason they took our parking sign away which stated ; parking for the residents of Hillside Hse and replaced it with a sign stating resident parking well that …

I called east light about my heating Two Times and then the 2nd time OMG they would not send anyone of staff were rude and awful and disgusting and said it’s our problem and they said turn the boiler on and off and said they can’t send nobody out and wouldn’t even do anything do not go with EASTLIGHT

leaky guttering causing water to splash down on wooden flat roof when it rains affecting sleep to be told 41 days upon reporting what a joke

Absolutely disgraceful when it comes to repairs. You tell someone in detail what’s gone wrong and they send someone over to say that they don’t have parts. What’s the point in being a send out repair person if you don’t have spare parts for …

Person we spoke to regarding an issue with our neighbour was eventually helpful. Think eastlight should do more for their tenants. Some of services are scaled back compared to when Greenfields ran company.

Greenfields should never have done that merger with Colne. It seems since this happened you now get12 year old sounding muppets that answer the phone, read off the screen and don’t listen to what you’re telling them and they are bloody …

Disgusting company. Left my bed bound mother with no water when so called plumbers were working on a neighbouring property and somehow turned her water off, then told me to get a plumber at my cost. The only way to turn the water back on was to break and enter the neighbours property as they were not in. Let’s see if they reply 😔 …

We must’ve sent about 50 emails with various complaints, required repairs and issues with our new build, to be given excuses after excuses and nothing is ever sorted. …

When they were Greenfields I found it hard to fault them. But since the merger and rebrand to Eastlight they have become a joke. Service is poor. Nobody seems to care. Even with people that are classed at vulnerable in the property they can …

Totally discusted with the repair department it seems to be a total shambles and you have to wait weeks even months for repairs tenants will be letdown lied too and will probably end up feeling suicidal by the time they have finished …

Was a bit slow when greenfields but since the new ceo arrived from Colne housing and decided to merge into greenfields to eastlight, its all gone to pot, the workers come out given wrong jobs they cant even do and then they moan about it …

Eastlight are an absolutely disgusting housing association. The flat roof on my property has been leaking rain water in for a year and 2 months. I reported it strait away as soon as I noticed. Well guess what I’m still waiting for the roof …

Just had back fence replaced by Mick & Danny, brilliant job done by 2 very pleasant, helpful chaps. Waiting time had been awful due to covid but couldn’t be avoided.

Eastlight are absolutely utterly useless. Trying to get them to do anything is an absolute nightmare. They just don’t want anything. I have poor eyesight and suffer with chronic sciatica, they have medical reports from my G.P. but this …

Thank you eastlight for the big clean up. I was so grateful to get rid of some rubbish. Great service. Wahoo!

They are useless! They called me at 12:40 on a Friday afternoon for a reason unknown, so called them back about 3 minutes later to return the call and been on the phone an hour and six minutes waiting, I’m pretty sure they are not that busy …

Our exprience has not been good! My family have been held to ransom/prisoner in a 2 bed flat for over 5 years! We are a family of 5 i am disabled and 2 of my boys have ADHD and asperger’s syndrome. I would not recommend eastlight to anyone that maybe disabled or vulnerable as eastlight will not support you! they will use you.

Rang Eastlight 9 days ago regarding renting a parking space in Halstead, they returned my call today! .Extremely unprofessional service. Applied for the space via there Website, got acknowledgement email but to then be told they hadn’t received my application! .
Awful company

Absolutely shocking maintenance department (if you can call bodging and scarper a maintenance department). Great customer service team but if you want even the most basic of repairs carried out correctly hire a professional and invoice Eastlight

Terrible experience with the estate coordinator Richard Garnham. Assuming I’m being lazy, and assumptions about my character. A contractor left soil behind, which Losing £2,600, then lockdown I wasn’t able to get anyone to pick it up. I’ve …

Awful anything you ask about they refuse or if a repair one comes to look, another to take a photo then weeks later if lucky a repair person comes out.
They argue about everything even work they have done that ihas not been up to scratch.

Rubbish customer service and not helpful in matters of antisocial behaviour wouldn’t be surprised they have a backlog of unresolved nuisance neighbour complaints as well as eviction of those who repeatedly breach tenancy agreement. The sun …

We was ment to have a repare men come out yesterday and they never showed up and last week eastlight were ment to send boiler people out and that never happened shocking

Possibly the nicest people I’ve come across in my life.

Staff are extremely friendly and are not afraid to go the extra mile to sort out …

My elderly Mum is a resident under Greenfields that has a neighbour with a boarded up window that lives with her son (breaching the tenancy) Somebody from the council was even working with their neighbours to uphold their complaints, but …

I have learnt that east light homes do not follow the bidding system on home choice. I was told today by them that if they advertise properties with local connections only that they will offer them to A-C banding first (which is fair) then …

Horrendous. No response, excuses. Don’t do repairs. Elderly left in possibly unsafe accommodation. Cracks appearing daily.

Not a good hoseing asosaashion since they have amerged with greenfield greenfield was better on there own and the pepole that answer the phone need to respect there tenants moor dissatisfaction in every way brake them up or give them back to the council

Front desk people were great but cant get anything done. We got half a kitchen because of damp and mould cant do any more untill a large crack in wall is repaired. Thats not being done until February what a joke except we not laughing

Usually quite good at repairs but 4 weeks to fix a water leak is a bit much. Been getting worse since they changed to eastlight hopefully they get better.

Had a repair booked for 22nd Feb between 12-4pm they didn’t even turn up not even a phone call saying they would not be arriving today I’m not happy about this as I had to lose a day’s wages

Greenfields far outshines the other housing associations i have been a tennant with before.
Very friendly tradesman excellent work carried out in a timely fashion.
Office staff are knowledgeable and helpful.

The most expensive social housing provider in Essex; with the worst service.
Grenfields with a new nane.

Friendly staff and amazing residents!

Very poor service.. Firstly the receptionist I spoke to was a ruby about trying to make an appointment for what they call a MOT of my ‘home’ and do anything that need repairing all at once she suggested I should use one of my holiday days …

Not great still waiting to be contacted for mould growing in bathroom/wet room again third time decorated but no response at all yet 2 month’s since lodged repair

They never there phones or call back

Rang them countless times over many issues, they never get it sorted and make me feel stupid. If I could leave zero stars I would

No hot water told to boil a kettle and wait till april 24th to be fixed. not good service

worst housing association i have every come across do not listen do not repair could not care about residents as long as they pay there rent.Things have got very much worse excuse back log of repairs called about running tap not dripping …

Useless, repairs don’t get done. Constantly been given false information. Do not maintain their properties.

Very helpful and friendly staff , also had problem with loo and the plumber arrived at 10.30 to do the job which saved me a lot of messing about !! Excellent

Very poor -charged on multiple levels for services they fail to deliver. no resolution with repairs or issues .

Greenfield s rent is one of the highest out of the housing associations .no respect for the Tennant from certain areas of the group is rent accounts being one .Also repairs are not being done as good as they should and some repairs your waiting weeks for .NOT GOOD ENOUGH But charge ENOUGH

Excellent place. Not one I go to. But being a resident of this Houseing association, I have experienced the care they show. Always willing to help you out.

Disgusting treatment of my 87 year old father, NO care and NO compassion. Greenfields are all about how much money they can get out of you.

Always helpful and polite. After dealing with my previous housing association, Greenfields are like a breath of fresh air!

Shockingly awful. Do not respond to requests or complaints. Been waiting months for repairs.

Eastlight have an entire book of excuses at the ready if something is ever wrong, yes I’m posting on multiple accounts just to prove how terrible they are.

Well done eastlight reported my leaking cistern came round within the hour on a sat.

Attempted 3 times now to rent a garage never anyone in the department to assist, never had this problem when council run.

thanks to all who were involved in the clearing up and skip for any rubbish needing to be got rid of….great idea and got rid of few bits myself

I wanted to thank Beth for organising certain matters for me. I couldn’t ask for a more helpful empathetic person.

Poor service for leaseholder’s over charge of the smallest thing!! Completely put me off buying a leasehold property every again!!

Was amazing when they was greenfields now Eastlight they are shocking. Leaving me with 3 children and no electric!!!!!!!!!!

Deceptive…….all is not what it seems, only ‘involved’ residents get special treatment, new kitchens at the drop of a hat, parking spaces, you name it, just to keep them sweet and involved…….and controlled!

Very helpful and everyone I have dealt with have been so friendly. So pleased with my new home.

Great staff and have always been grateful to find such a wonderful home and support – fantastic housing society

(GREEN FIELDS HOUSING THANK YOU AND STAFF)
I GOT A LOVELY BUNGALOW FROM YOU I WILL ENJOY
LATER’S MIKE

Excellent staff great customer service support

They do like to not help

Staff are incompetent. Trained monkeys could do a much better job!

Wonderful place very friendly professional friendly staff , highly recommended

Brilliant people and facilities