Hampshire Trust Bank reviews

Took out an investment with Hampshire. Very straight forward to open the account, good interest rate etc.
Customer service after the account was opened is abysmal. I’ve been trying to …

Opened a savings account online and was immediately locked out of it. Have tried phoning them but they don’t seem to have any staff. After much wasted time you end up being put through to a mailbox which is full!! Was going to deposit a significant amount but consider them too risky now. Avoid.

wanted to invest in their fixed rate bonds, but i decided to open a easy access account first to see if they were genuine bank, no couldnt access my account ,frozen it already, not for me then

Not good. Forgot my memorable data and have been trying for almost a month to get the link. Arrange to call then don’t.
Now sorted thanks helpful telephone agent.

Highly recommended ! We need to complete our property purchase urgently . karl from the serving team took our enquiry and he is extremely helpful and provide excellent customer service ! BIG THANKS TO KARL !

Interest rates were good, web site was easy to navigate and clear. Having used HTB before for savings accounts, the Application Form was easy to complete and submit. Confirmation of account opening and of receipt of funds was prompt.

HR team needs to learn to reply back to emails – very unprofessional. Especially when they first approached me they made the organisation sound so credible.

Opening the account was easy. However, they are impenetrable to get a response from. Numerous calls and emails unanswered. Absolutely appalling customer service. Once my investment period has expired, I’ll be moving on. Awful company.

Very quick and easy compared to some other banks. Also able to top up account within 14days of opening which was very useful.

Appalling telephone response time. Nothing but the wretched minuet all yesterday the 8/12 and today I am losing my patience.
Currently 23 minutes

So easy to open an account with them. I was cautious at first but so far everything has gone well. They have kept in touch with me . I feel that if I had concerns I could phone them to put my mind at rest.

They have forgotten to send me a letter with maturity options.O had to wring and remind them.I am not impressed.

God only knows what all of these positive reviews are about. I can only asusme employees?! It is nigh on IMPOSSIBLE to get these people to answer a phone. After half an hour of waiting the receptionist answers and you are then cut off. Complete and utter waste of time. Avoid at all costs.

The customer telephone service is terrible. A 30 minute wait only to be told they could not deal with it and to try later. When my accounts with them are matured I will not reinvest with them.

Where have all the staff gone as not even able to get a response to a potential FCA Complaint with incorrect funds being transferred etc . Disappointing as started well.

Absolute nightmare opening new ISA. Set up then would not accept password whilst logging in. Tried to reset but would not accept this either. Spent three days on their so called Help number listening to insipid music. Why bother !!!

process was swift and instructions clear.
When I telephoned asking for clarity re the submission of documents this was provided swiftly and simply.

Cant rate high enough other than 100%. Following a bereavement I asked to close an account early and Hampshire were 1st class in assisting at this difficult time. A Bank who are there when you need them.
Thank you.

I’ve just phoned HTB and to some extent have to agree with Laurent Gibbs review. …

Service was hassle free and easy to open account

Setting up of the online account was straight forward. Clear information once logged in and easy to follow portal

The service was very quick and easy to use. The paperwork also came through quite quickly which is great.

I called customer service number and the eastern European accent lady sounded like she couldn’t be bothered dealing with my enquiry and sounded as though I was inconveniencing her. Monotonous and downbeat tone, is that what the HTB brand is all about? Very poor

From start to finish the process was clear, simple, prompt & efficient – both the online application & the explanation that went with it. Couldn’t fault it. The subsequent paperwork & illustration of the account benefits was equally thorough & efficiently delivered.

The whole process was just so straightforward. From opening the account to the first deposit. With a reasonable rate of interest. Recommended.

A Martin Lewis find. Did my research. The application was straightforward. My acceptance was virtually straight away. Their interest rate was one of the best available for my needs. And as Martin often says” Its a no brainer”. Very happy. Thanks.

A delay in obtaining funds from Virgin Money (not Hampshire’s fault I should add) meant I had, frequently, to chase you for information; all calls were answered constructively and courteously which gives me confidence over future dealings.

Despite being a little apprehensive, dealing with an unknown quantity, joining HTB was straight forward. Their phone operatives were very helpful giving clear, precise and easy to follow information.

So easy to open an account online, plenty of info and follow up mail once account is opened.

The process of opening a new ISA account was clear and I had no problems in completing it. Acknowledgement by HTB were prompt and appreciated. A query with the transferring bank was dealt very quickly by HTB to complete the transfer of an ISA.

Absolute terrible, impossible to contact via telephone or email

Clear useful information to inform decisions.liked posted booklet and easy to navigate website also phone access for queries.monthly interest great.

The slowest customer service, average customer portal and the slowest of my providers to pass on interest rate rises.

Very easy to use the site good security together with great rates of interest. Would definitely recommend to my friends

I tried topple an account with all of the major banks. Virgin are uncountable, Ford Money don’t even reply, to name but two. …

Arranged my choice of products online, talked to the bank, clear conise discussions with opening my New account back in February 2022 .. all good so far.

This Bank is absolutely useless at best. The name is misleading and it doesn’t offer Trust accounts, Trust Funds, their Data Protection Officer doesn’t bother to answer you enquiries when you contact him directly and colleagues contradict each other on weather you can deposit cash and bankers drafts at Bishopsgate.

Easy to use website. Professional and clear documentation. I get the feeling my money is in safe hands

On line service was excellent.My new account was opened within a day,and I received a follow up letter yesterday 20th April.The only downside was that I had intentions of adding to my initial deposit payment,but the letter received …

Very easy to open the account.
Very quick. And very professional service. Well done to all

i have just transfered an isa to this bank so have not had much dealing with them before but i can say that i found them very helpful and the transfer was easy to do

Very easy to open my account. Would recommend.

excellent response to my initial opening of the account and they have confirmed my continuing deposits.
online account easy to access …

Great service and very easy account opening process.

From the first phone call enquiring about a 1 Year Bond to the final receipt of such was a very easy and professional experience.

I have taken a short term loan from them and they are taking almost 1 month to deal with the loan repayment. They are purposely delaying the repayment so that they can charge interest even though the money was ready 1 month ago. …

Easy process polite people and good response time.

Good experience and good ISA rate. My wife opened one aswell

Easy to work through the online application form when opening the account.

excellent service.

Excellent
Easy to set-up a new account
Good communication

3 days to get a decision and at the end of it is declined, What a rubbish company completly wasted my time. Got a loan from Motor Nova in one hour.

The information given about savings interest was very clear and the process of membership was easy. Excellent service

Very simple to open the account and easy to deal with this organisation. I will recommend them.

Easy to open and the interest rate was right for now

The opening of the new account was straight forward with no complications. I would recommend Hampshire Trust Bank.

Very easy application.
Postal notification that everything had been received.

Excellent, so easy to open an account and a great interest rate.

Service was efficient, straight forward with no hidden small prints or incomprehensible

The service was efficient and I suffered no problems dealing with the bank.

Really easy to set up. Very efficient helpline.

Communication was good, and the transaction went through quickly and easily

Great place to work full of good people striving to do the right thing for their customers

Great! Easy to open account. No problems

Positive experience all round…would definitely recommend..

Good communication.They obviouslly like customers.

Straightforward with no fuss. Very efficient.

Good Service, and competitive interest rate

Had no problems. As it should be.

Super smooth savings account experience.

Competitive interest rate and ease of opening.

Quick and easy to open a savings account

Nice and easy

Best Lender and Great Service.

Easy site to navigate A*

Responded well to my enquiry

Online site easy to navigate

Straightforward with no fuss.

Easy to set up.

very easy