Aegon Group average reviews all over the web

2.7
Total Reviews 26

Average reviews from all platforms

Average Rating 2.7

Average reviews from all platforms

  • 5.0
    8
  • 4.0
    3
  • 3.0
    2
  • 2.0
    0
  • 1.0
    13
Aegon Group reviews breakdown:
Google
2.7
26

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26 Aegon Group reviews on Google

AM
Anne McCready 8 months ago on Google
( 1 out of 5 )

Changed bank account details with numerous organisations with no problems. Contacted Rothesay beginning of April with new bank account details and despite 5 phone calls and 2 complaints (from Australia) still have not received any pension …

RC
Renata Coviello 8 months ago on Google
( 1 out of 5 )

Spoke to Rothesay on 13th May 2023 for update on pension pot. I was told an email with information would be sent out. 30th May rang them to ask where is the email and told would be with me 2nd June. 2nd June nothing and now told 4th of June …

SN
Sandy Nunn 8 months ago on Google
( 5 out of 5 )

I have found this company very good to deal with. My late husband’s Pension is always paid in on time at the end of the month, always regular..
I can’t fault them at all..

DR
David Robinson 8 months ago on Google
( 1 out of 5 )

Appalling service from staff who are totally inexperienced and/or incompetent, if I could have awarded zero stars I would have done. Today spent the afternoon waiting for the admin dept. to ring between 2-4. Guess what – they didn’t. Have …

NW
Nick Walker 8 months ago on Google
( 3 out of 5 )

Like others who have bereavement and then had to deal with Rothesay, it did not take long to hit brick walls. The customer care staff tried hard to help but on two separate issues once they were unable to answer even simple questions , they …

LG
Lesley Goff 8 months ago on Google
( 1 out of 5 )

Appalling my sister lost her husband in December and no end of phone calls to actually get details of the fund then see documents not turning up in post several times and having eventually got the paperwork to release said funds duly signed …

EG
Elaine Gathercole 8 months ago on Google
( 1 out of 5 )

They have asked me to send bank details by email to a company I have never heard of. They took 2 weeks to reply to a letter which needed urgent attention. Their contact centre were not able to help when I contacted them. They seem to just …

KM
kim moloney 8 months ago on Google
( 1 out of 5 )

Everything takes so long. Out of date and not forward thinking.. Have 2 pensions. Rothesay take weeks and weeks to get numbers out whilst other pension provider has numbers at the touch of a button.. …

JC
Jenny Colwell 8 months ago on Google
( 1 out of 5 )

There is more than one office. This complaint is in regards to the Lancing office. I have more than one pension with Rothesay, due to 2 seperate pension providers being taken over by Rothesay. I failed to know that my pensions are at 2 …

RR
Roland Rat 8 months ago on Google
( 4 out of 5 )

Thank you for offering a one off payment for my pension and paying it as arranged without too much trouble.

JP
Janice Perkins 8 months ago on Google
( 1 out of 5 )

The company was informed that my father had passed away by family and solictors but still they send letters in his name and try to pay his pension. This is an insult to him and family he left behind.

DW
Derek Whitaker 8 months ago on Google
( 5 out of 5 )

Great people to deal with and very professional.

DV
Digipost Village Walk 8 months ago on Google
( 4 out of 5 )

Hie Team ,do you mind giving me your physical address in Darlington .

Kind Regards . …

MC
Miles Cary 8 months ago on Google
( 3 out of 5 )

Hard to log in. Company uses risky log in procedure where you have to pick certain letters from a long password and then a pin, requiring both to be written down if you expect to get them right

JP
Janice Perkins 8 months ago on Google
( 1 out of 5 )

The company does not know how a LPA works and has refused my fathers (which is not legal) saying that it can not be used, just sold his property with it. The company needs to update/train the staff

BT
Barry Thompson 8 months ago on Google
( 5 out of 5 )

I’m new to this company, had to give them a call the other day and was very happy with my experience with them.

NH
Nigel Hallybone 8 months ago on Google
( 1 out of 5 )

Worst provider I’ve come across,wish I’d transferred out when I had the chance, constantly phoning (at least it’s a freephone number) emails not answered etc, promise to do a call back etc,etc.

MS
Maritza Stevenson 8 months ago on Google
( 5 out of 5 )

I am extremely happy with the way my query was dealt with on the telephone today. I wish all companies were as friendly and efficient

JA
Jauwad Ansari 8 months ago on Google
( 1 out of 5 )

Dreadful service and appealing staff. Avoid at all costs.

BH
Barry Hall 8 months ago on Google
( 5 out of 5 )

Have been with Rothesay for a number of years

M
M 8 months ago on Google
( 1 out of 5 )

Enjoy my Dad’s pension Rothesay!!
Don’t buy into it people, it’s one big con.

GH
Graeme Hird 8 months ago on Google
( 5 out of 5 )

Very helpful and been with them for a long while..

IH
ian heap 8 months ago on Google
( 5 out of 5 )

My complaint is now being looked into thanks to James .

JC
Julie Clements 8 months ago on Google
( 1 out of 5 )

No info about being closed for covid you ring and it just cuts you off

RS
Rose S 8 months ago on Google
( 4 out of 5 )

Nice people with transparent reporting and cover.

MJ
Michael John Foudy 8 months ago on Google
( 5 out of 5 )

Every nice

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