Hastings Essential reviews

WHAT A JOKE COMPANY. I had a non fault accident 7 days ago, they’ve wrote my car off and haven’t done anything about putting me back on road all they keep saying is “we need to retrieve our cost’s from somewhere” Some of the staff here are …

Worse insurance company in Uk by far , I won’t advise anyone to register they insurance they will have an excuse to charge you for more after few days when your policy start ! They will cancel your policy with out you knowing about it and …

They cancelled my policy because I joined motability scheme I no longer owned a car and I’d sold my own car.
They charged £45 to cancel policy then failed to pay me back the small amount of …

As others have said they are looking for anything on your policy too try and get more money out of you over a £100 threatening to cancel insurance etc I have cancelled my insurance today with them I want to be insured with a reputable …

Awful company, be careful of their latest money making scheme. They will look for slightest mistake in your policy (mine was car purchase date – I was early by one month) and then charge you £30 admin fee to change it. Disgraceful tactics, won’t be insuring with them again.

Absolute joke of a company. Desperate to find any tiny fault just to charger you £100+ and ramp up the cost of the insurance. Also, it is NOT £45 to cancel, they charged me over £100 to cancel the policy because I found it cheaper elsewhere …

Biggest bunch of time wasters who work at their UK call centres. You spent 20 minutes waiting to speak to a representative who have the manners of Pig. Then they deliberately cut you off. Don’t waste your time with their website either as …

After trying online to change the registration plate details for my private plate, without success. I then decided to telephone and was met with the usual “we are extremely busy” but was quickly accommodated once the problem was sorted.

Asked them to stop using my information to marketing. They got back to me once asking for more personal info and then never replied after that, even after my repeated attempts to contact them. …

Worst company i have ever dealt with make you jump through hoops to try and extort more money from you, then cancel your policy abruptly. STAY CLEAR!!

On the phone for only 5 minutes and 57 seconds, and that’s with 3 minutes of speel about different products at the start.
My problem was solved very quickly and the last in the phone was very pleasent .

Perhaps if all your customer representatives are perpetually busy with other calls, for all of your operational hours, you should consider hiring more staff

Beyond shocked from whoever answered the phone, no patience to explain and I completely didn’t like the attitude.
If you won’t accept costumers for any reason that you don’t want to say, at least be decent and polite

Worst company ever… they do not pick up the phone … they do not emsil out your policy nothing… this company needs to be shut down… im 100% sure they are breaking laws..

Cancelled and will never use again. Took 2 months before I had to call up and find out about my claim, their customer service is non-existent.

Dont use this company. Voided my insurance without telling me. Wouldnt pay out when my car got written off. Avoid at all costs!!!

Just spoke to the most sarcastic sounding woman, very annoying.
Bad customer service, quoted more than what was on the broker websites.

A waste of money have been on hold 4 times for up to 2 hours and still can’t even speak to a member of staff.

Always try their best to get you a better deal, spoke to Kgwantlha (Zak) fantastic service.

Awful company- basic cover and the service you receive is absolutely shocking

Awful customer service! The worst I’ve ever received.

Got my car insurance sorted for less

Lied about the policy reject claims

Shocking customer service