Hermes reviews

The perfect example of how NOT to treat your repeat customers!

I called in to the new Bond Street store 3 times over 2 days to confirm that I …

Had my appointment 3 months ago here and it never disappoints. My SA is friendly, we’ve been in connection for 4 years and she’s one of the best! Can’t wait to collect another Ms B in croc leather perhaps 🤭 …

I am absolutely in love with the brand. For me, it’s the quality of their products, but also the impeccable service we get at the Bond Street store every time. Our consultant Antonio knows just how to make you feel exclusive and special. He …

If i could, I would not even give half a star for the worst ever Hermes shopping experience I had in all the stores I ever visited everywhere in the world. Like what others said, you have to queue for EVERY department you want to see(and …

First time here! I went in and the lady asked me what I’m here for so I said “ leather goods” she said that I was the last person she could add on the queue and told me to wait about an hour and browse upstairs. This was about 11:45am on a …

The customer service here is so poor I can’t even begin to describe. I feel compelled to leave a 1 star review in the hope a regional manager tries a mystery shop or at least one customer chooses to avoid until they’ve made some serious …

If I could give zero stars I would. This is a very beautiful store, however what a shame that the kind and caring culture of the brand is not at all practised in this store. I visited this store to return an online order and was …

Rude rude rude. The girls at the entrance were super rude. We had to wait to be put on the waiting list to go to the shoe department. My husband entered after me, and he was asked :’You are here just to browse, right?”. And he replied he …

This was by far the worst Hermes store I have ever been to. The customer service was terrible and the sales associates were unhelpful and disinterested in assisting me. …

Horrible customer service. The ladies at the door spoke in the most condescending and rude tone, it properly felt as if we were looked down upon. Even though there were only 5 people in the queue we were told that the queuing system was now …

Astonishingly rude. Staff ignored me for twenty minutes, then the security guard had a go at me because I dared to look at the items myself. “There’s no price tag on them, you know”. “Thanks, I know what they cost; I’m trying to find the …

The store sells damnaed good. Be careful at the silk section there’s a tall white young guy at first then started screaming and (sounds ridiculous it’s even more dramatic when you see it) refuse to return the item. After I taught them about …

There was reasonable time waiting, and the lady who assisted was nice

Queues!!! Only wanted a new battery for my Hermes watch. Rude door person . Timpson did it for 5% of the price. Bad show HERMES

Not actually a shop apparently.

Popped in to buy a bottle of aftershave. Knew exactly what I wanted. Was told at the door it would be an hour wait to see a perfume specialist… idiotic.

Worst customer service
Don’t come and spend £££ here
The lady manager doesn’t care about the guests, also the staff isn’t trained …

What is the point of putting your name in when you enter the store only to wait an hour for someone to even help? We waited for an hour to simply try on boots that we were ready to purchase, only to be told they had none in that size or …

I experienced a really horrible day here as I was waiting there 5hours for nothing (I was helping my friend choosing gifts for his family) and one of the staffs deleted my name from the waiting list as excuse. …

Really rude staff with “gate keeping” like attitudes. Was told to register to view jewellery downstairs but had already been sent upstairs as they were allegedly better placed to deal with jewellery. The rudest lady upstairs when I asked …

I had a lovely experience on Saturday

There is a reasonable wait time to be seen to but not entirely unexpected given …

Extremely slow service. Noone knows whether they have shoes in stock. A few customers left as they fed up waiting. After waiting for more than 30 minutes we found up that size is not available. Finally we managed to reserve another pair of …

I had a really fabulous time with Berta Mora’s service and her made me feel really comfortable and always shared warm suggestions with me. If you have a chance to visit, please find her to help you find a gorgeous Hermès. 😉

They made us wait 3 hours just to tell us come tomorrow (MAYBE) there will be tommorw in stock I feel guilty giving them one star I would give zero if could

Every single customer at the store looks like they are in a hospital queue waiting for a cancer diagnosis or at the border handling visa rejection. Waiting time to get an SA is 1.5 hours and nothing is in stock. Had better customer service at a turkish bazaar.

Visited Hermès New Bond Street today for the first time to set up a wish list. We were being served by a very friendly lady named Giorgia. Despite of the store being very busy on a Sunday, she patiently explained all my wife’s queries. She …

Worst Hermes store I have ever been around the globe
1 hour in waiting to buy a tie
Shop assistants not really assist you more like a furniture and burden
But still you need to wait to buy a thing you already know you exactly want
Avoid

I had a wonderful experience today at Bond Street branch and the reason is Jaye.He is such a genuine and amazing person with a vast knowledge in his field.Greeted me with respect and kindness.Due to medical reasons my body was in pain but …

Very rude staff, poorly coordinated, didn’t register despite the show at entrance. Worst of all, SAs act as they own the store when they are working for them the CONSUMER

I have had excellent experiences at this store. I was offered the option to make an appointment at the Sloane Street location to avoid a long wait time at the New Bond Street store, but I have so enjoyed the staff at this store during my …

Shockingly poor. They make you wait over 2 hours to tell you they have no stock. Then the shop assistant pushes you to order online in store and puts the wrong address on your order so you waste days on the phone to customer service. Shockingly poor.

It was an good place. Overall a nice place to
spend some time.Peaceful surroundings. Location
is also easily accessible.

Interesting. Brain washing Hermes store. Only a bag made by leather or other materials…and the staffs think because work at Hermes that they are not working class anymore hahaha. Are upper class. And with disrespectful attitude towards …

My husband and I visited Hermes in New Bond Street first time today because my usual one in Selfridges was difficult to access due to the huge crowd in Oxford Street and Green Park. …

Avoid SA – Abu! Came here with my family last month. Terrible service by Abu. He was very impatient and didn’t treat us with respect.

Waited 35 mins to collect an item (not counting queuing time outside of store). Pretty poor considering it’s Christmas time, too. At least we got free coffee and Diet Coke 🫤 …

Mixed. First visit I experienced the most horrid member of staff.
Nicely laid out store but staff are unbelievably unhelpfull blonde woman. Left
I came back when I was in a better place and prepared to deal with these …

Newmann was there: surprising overwhelmed staff, no warm welcome at all at the coronation holidays, very disappointing…

Was served by a lovely lady today buying a new Apple Hermes watch. Very friendly and helpful.

Hermes, great leather, ready to wear, luxury household etc.
Hermes is that brand that operates with an outstanding business module.

There is no service. None. They have to hire at least few more people. We were waiting for an hour to get help with a tie. And by help we mean – new tie, rather than the one everyone touches. Of course no one helps to choose or shows …

Absolute impecable customer experience. The perfumes here have a very unique and elegant flagrance.

Just terrible. Q outside then Q inside. About 40 customers looking for help but just hanging around while sales assistants seem to spend all their time avoiding them and staring into their iPhones rather than having engaging with customers. …

I’m not joking, we had to wait an HOUR just to be served! Such a terrible set-up and if they want to do it that way (1:1 service only), they literally need to recruit an extra 20 store assistants to assist customers on weekends. I used to …

Good choice of product. A bit over staffed to my licking. Team is approachable and knowledgeable.

poor waiting system, waited for over an hour, then found out that we have been skipped out of service and blamed the customer for ‘disappearing’ when we just sat there waiting as instructed. …

We absolutely love shopping at this store. Great friendly service and all staff are always attentive to your individual needs. Their products are amazing as we all know – it can be very busy at peak times but you will never walk out without …

Beautiful service & Beautiful store at New Bond store and less than 10mins waiting time while browsing through, “10mins seems a second”. The staff were very attentive and professional. *****A special Thank You to Ciara for helping me with my purchases. *****Looking forward to seeing you again soon on my next visit.

Rude staff and badly organised waiting system. I went to the store to buy a lipstick, a specific one. The woman at the entrance told me I have to wait for at least 30 minutes to be served though there were few customers in the store. The …

This is my favourite store in London because of their wide selection of items, central location, and most importantly – the staff! …

If I could give a zero I would because we waited for 30 mins and got zero service.

Maybe your shop just serve VIP, no need to serve any new potential customer as well. …

It’s really terrible experience with the lady who work at casher. I went back 3 times just change my sandal sizes for half or 1 size bigger. be coz I living in hot weather. After 3 times I couldn’t get sandales, so sakes advices me to get …

The family was happy to purchase a bag from Hermes. The assistant lady was very helpful.

06.08.22 – Bond Street
If you want to feel special, this is surely not the place. It’s a Market.
Awful experience. Waited for more than two hours and every one hour i was told …

I have bought from many Hermes stores in London before Bond Street. One time, I found my wanted polo that was only available in Bond Street. I visited the store and I got it, I am also able keep in touch with an absolutely stunning and …

Outstanding!! I was collecting a gift that one of my clients had purchased. Staff were very courteous and professional, rather than ask me to go to collect the items, a member of staff contacted my contact at the store, Berta Mora, she came …

Always having the newest collection and rare items. Lovely and high trained staff

Worst queuing system. They easily messed up the queue and would miss you even when you are just sitting in the shop reading a book while waiting.
If time is valuable to you, I recommend going to america to get proper services …

Gabriel & his manager Selina helped us with the utmost care! Best Hermès Service I have ever experienced! Although Gabriel was quite new, he was aware about all collections, he was very kind and extremely helpful! If his Antwerp colleagues …

Worse customer service I have ever had in Hermēs. Flat out rude to everyone around me, well I was just ignored. We came in to buy several scarves and decided to leave instead. Can’t wait for our Paris stop.

One of the male staff is unprofessional, he canceled my waiting list (his mistake, I don’t know why) and I waited for 1.5hours.😡😡 …

The worst Hermes store that I have visited in my life. The black lady at the door blocked me twice from checking out leather goods upstairs two days in a row, while letting all the others go up. Is this some sort of racial thing? Unbelievable

Went to Bond Street Hermes and this is my honest review.

Worst Customer Service for a brand known for impeccable style. No greeting, no …

There is an Asian employee in the women’s shoe department who treats her very, very badly, and I think they don’t care about this note 😅 …

Queuing system for the sake of it and to maintain an aura of exclusivity. We have money to spend and came for that reason and knew exactly what we wanted. Shocking that only Sloane Street could tell me about stock at other branches. Will not be coming to this branch again.

In the shop today, a Saturday. The shop wasn’t crowded. There were 2 members of staff on duty. We waited for half an hour, with no customer service. None. I was wearing an Hermes scarf, so was a potential customer. We left in disgust after half an hour, empty handed

Horrible customer experience at this store. They are very unorganised. If you don’t have an appointment and get there to buy something, expect to wait forever. There’s no proper queue system and they don’t know who’s next, they don’t care …

Absolutely 100% worst shopping experience you can have on Bond St. They make you wait 1.5hrs and then tell you they don’t have what you are looking for. If you want to get your luxury shopping ruined, Hermes is the destination for you.

Very Bad!
I am sooo disappointed! Wrong information and Hermes has the most horrible customer service!

Ridicolous! You can’t make an appointment and they expect you to give your name and sit around until one of the few members of staff is available.
30 minutes later and nobody came to check in on me to let me know how much …

I had an extremely pleasant experience today. My SA is Elena. She is very nice, helpful and patient. The waiting time is not too bad and i was quite lucky to get my wanted item in a beautiful seasonal colour which I didnt expect.

Visited the store recently; we was very impressed by the staff… Abu was a true gentlemen and very passionate about the brand, his service is 5*. We love the quality of the Hermes products. Will be back soon.

A special thank you to Jaye for all of his help today. Excellent customer services received. He was very efficient and super friendly. Will definitely be back soon!

Went to this store on Thursday 28 October 2021 to purchase some shoes for my wife’s birthday, as soon as I walked into the store it seemed an uncomfortable process and as if they didn’t want my custom! The staff members were looking down on …

Hermes would do very well to remember that they are a retailer. Without their customers, they do not have a business. Try treating them with the respect they deserve. Pompous and an hour wait for and assistant to collect something? No thank you.

I had the misfortune of a failed attempt at buying some Christmas gifts at Hermes recently. It reminded me of my travels to the bazaars of Fez and the Souk Al Bahar in Dubai, where I heckled with merchants trying to palm off their fine …

NOT COVID SAFE!!!! Very obvious some staffs look sick and they are still working. Moreover, it is now mandatory to put on face-coverings in stores, even small shops are implementing, but only half of the people in the store (staff and …

Terrible experience. I stand with the other 1 star reviews here, staff are completely inattentive, rude and look down on you. Had 2 members of staff essentially make snide comments about me after having waited for over 20 minutes for …

Trying to collect my watch repair. Trying to buy scent. Trying to buy shoes.
Obtained my watch. Gave up on other items as beyond terrible service on 1st floor. …

Hermes are butchers. Money spent on their products is blood money. They mutilate live crocodiles for their fashion brand. The cruelty has been recorded by PETA and it’s heartbreaking. Avoid this unethical brand and shop elsewhere.