HMRC reviews

I have spent many an hour on the phone (12) trying to sort out my tax as they have completely messed it up for the past two yes two years. I put in an complaint against them in Aug of last year and have been consistently told, ”WE ARE …

If I could score a zero I would. I hold for over a hour each time then it cuts you off. Or you get through and without speaking they put the phone down. I have been trying to speak with someone for 3 weeks! Absolute shambles

Incompetence off the scale, error made by HMRC resulted in my wife paying thousands of pounds in tax she didn’t owe. Have wasted hours of my life trying to get this resolved by ringing their helpline. Put us in a precarious financial position this year and they couldnt care less, about time they were accountable for their actions.

Very rude and unprofessional talking all over you on the phone. Can’t get a word in. Also don’t seem to be on your side as had to spend alot of time explaining an injury that happened to me at work and how my employer won’t give me sick pay. Eventually they sent me the forms i needed.

Thanks for making me hold for 1 hour then cutting me off. Toss pots! If it weren’t for thebtax payer you would be broke!

Just wasted 3 hours of my life. Being cut off twice, waiting nearly an hour a time on hold to get through to the right department. Explaining in length the issue I have. I doubt I will get back to the same person again who was dealing with …

Been trying to get through for days on the phone at different hours multiple times and they’re automated phone just keeps cutting me off! I can’t get the help I need without speaking to someone and I don’t seem to get the chance, the system needs looking at!

After few few times call and holding the phone every time for 55 minutes no one answers. Horrible. You should close the line do not wast peoples time stupid hmrc

40 fudging minutes waiting time on the phone! i have called them few times and all took exactly 40 minutes to answer, ridiculous customer service! staff are kind but we cant wait in the line whole that time!!!

Very bad customer service. Im very generous in giving 1 star. Waiting 1 hour on hold then they just cut me off in 3 occasions in one day. I can’t believe this is HMRC England. Worst service ever in the world. Just wanted to get people’s money, never bothered to help.

Long wait times to get through to the wrong department after being told to ring them online. Passed to another department and after 60 of holding asked to call back as the system is down. Terrible system

Absolutely disgusting servicing asking questions to get you off the phone as quick as possible takes you saying the wrong things to get through how is this service not governed absolut shambles

This is an absolute joke been waiting 45 mins still not through to anyone I used to work in customer service for Amazon and even at our busiest times no one would wait more then 20 mins because we had the workforce I bet there’s 1 poor person on the line while the rest of them are chilling in the break room.

Very poor service. Called the office several times, wait for about 50 mins, no one answered the phone.

They cut the call 1hr after u r on the line .. they do this by saying let me put u on hold i need to clarify smth with my colleague. Then drop the call.

Trying to ring them to get my national insurance number sent to me, been waiting on the phone for an hour for them to hang up and not speak then the next day I ring again and this time I wait 2 hours and they still don’t answer

VERY POOR SERVICE HAS BEEN TAKEN ME NEARLY A FULL YEAR TO CLAIM MY PAY AS YOU EARN TAX REFUND BACK AND IM STILL WAITING FOR MY CLAIM.

I never pay rip off taxation in a rip off country, run by a rip off conservatives government and never will, Conservatives government spent and wasted billions, they can pay for being incompetent, 70 year high Tax Burden, even worse for the …

Spent 30 minuting 2 calls to be cut off each time, then they say be courteous 😂 …

The worse customer service you could ask for. You get out on hold for over 1hr to then have them put the phone down on you! Disgusting behaviour from them and the company. Two days to try get an issue dealt with and still stuck in same position this company is a joke ! Sack the lot and put some other company in charge!

Phone lines dead – all options lead to “thank you for calling, goodbye” and then hanging up.

Absolutely horrific, now spoken with 4 different people, been passed between 3 different departments. Charging me interest daily and still haven’t resolved the issue …

Everyday 25-30 I am on phone nobody anser phone I want to make payment they not anser because they want send second post they charge extra £200 that’s reason nobody anser phone

I got £900 tax wrongly taken off me as my tax code was incorrect out of my wage packet in March. left me with £400 for the whole month, single working parent with 2 kids. I am still awaiting them to recover my money back.

Spent many hours on phone to speak to the right team.

Great people carrying out a thankless but worthwhile work in difficult circumstances. The HRMC will prove essential in getting the UK through the current turmoil.

Excellent place to work. Wonderful people Wonderful environment. Challenging yet interesting variety of work. Possibly the best position I’ve ever had business tax customs, land tax, fraud investigation, refunds, compliance 🥰 …

Made a taxable in year claim against a 40% deduction from a pension withdrawal needed to pay for disbursements following bereavement as my son passed away.
The office agreed I was on the low 20% threshold and sent me a P55 claim form …

Set up a payment plan, they then stopped me accessing my online tax account. When I tried to sort out having access to it again, I was being told by 2 departments that it was the other department’s job and after 2 hours on the phone, nothing got resolved. Useless service.

Complete disaster. I have tried 4 times to get through to HMRC in Nottingham. The first 3 times I got cut off after 35 minutes. On the 4th try someone answered after 30 minutes.I was told my claim had been sent back to me as I had made a …

These lot are an absolute joke. An hour and 20 mins of waiting to get through to talk to someone on the phone and when I finally get through they cut me off.

Chasing a tax refund up. They have no idea what each other tells you. ( after waiting 2 hours on hold )
Its been processed. Its on its way. It takes a little longer. …

Have rang multiple times and i’ve been put on hold for 40 minutes just for them to end the call on me.

Waited for over an hour and simply cut off.

An old employer has been logging false wages against me since may 2021, I’ve reported it as fraud to HMRC and contacted HMRC numerous times about it but they still haven’t done anything about it! It would be a different story if I owed them …

Great experience! Going through redundancy is scary but the call handler set me completely at ease. Really helpful with lots of guidance and what to do next steps. Thank you so much

Not fit for purpose. Vile customer service.

Incompetent and useless stuff… actually like all nottingham’s organisations!! Nottingham is city of discrimination against of white foreigners🤮🤢😱🤪😝😜🥵 …

these guys never pick up the phone…….are very fast at sending you out fan mail…….all i wanted to do was change my tax code, now i will do it by way of a letter as they are still not manning the office …..iv been working harder …

I rang to update my annual income, was spoken to rudely after waiting nearly 1 hour on hold. In the end I didn’t even get a thank you or goodbye, the customer service representative just hung up while I was still speaking. Disgusting service

My stamp duty was paid in ertor to English HMRC instead of Welsh dept. This was July 2019. Despite repeated attempts from my solicitor to get it back this office have held onto it all this time. Now there are penalties and interest to pay …

45 mins waiting and still no answer, no idea of where i am in the queue, what a joke, online support no better, sort it out HMRC

Just another poorly run government entity collecting money from people who can barely afford it.. to pay prince andrew victims but would never invesigate sunak or torrie donors / contract winners / etc

I have been trying for over a week now to get in touch with someone and no one answer’s the phone. The website is useless and no help what so ever. I bet if I owed them money they wouldn’t be so hard to contact!!!!!!!!! Absolute joke

Called about an issue I am trying to trace and was hung up on by the automation service.
Didn’t even get the option to go through to a human. Ridiculous.

I would give 0 stars . Very dissatisfied customer services .

Keep getting passed to different teams, probably spent 2 hours on hold. Sort it out HMRC

If it was a Business they would have to close down within a month of opening. Terrible.

Half an hour to get through. Everytime they hang up. Must have tried about five times.

Unable to access my self assessment calculations due to HMRC website coding errors.

Quick enough to take your money but getting a refund is near IMPOSSIBLE!

Unable to get through to an advisor very poor service ….
Like to take your money but make it almost impossible to sort any over taxing on their part !!! Guess l just stay on emergency tax then!!! 😡 …

38min sofar no answer not happy want there money quick but when u

Would be helpful if you could get beyond the bloody android voice asking questions, typical useless government office and to think we pay for this sort of service in out taxes.

Put on hold, rude customer service advisors and people who do not a clue what they are doing or talking about. A money making Racket.

No one seems to be working during the last whole year. Everything is extremely inefficient!

Very bed service been waiting on call 30mints no aswering

‘Live updates’ for day and time and I’ve been waiting 20 minutes because the app doesn’t tell me what I need to know!!!

Tried ringing to speak to Someone left in a queue and still nobody answered

Excellent service and didn’t have to wait long either.

It is ridiculous, EU people can’t verify their identity

Phone number doesn’t ring out

Its the government enough said

Waiting waiting and more waiting. Gave up.

Robot hang the phone on me…

Great place to work!! 😀 …

The worst

Fabulous service, nice one Sam professional gentlemen cherss