HMRC average reviews all over the web

1.4
Total Reviews 68

Average reviews from all platforms

Average Rating 1.4

Average reviews from all platforms

  • 5.0
    6
  • 4.0
    0
  • 3.0
    0
  • 2.0
    0
  • 1.0
    62
HMRC reviews breakdown:
Google
1.4
68

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68 HMRC reviews on Google

JE
Joanne Edwards 9 months ago on Google
( 1 out of 5 )

I have spent many an hour on the phone (12) trying to sort out my tax as they have completely messed it up for the past two yes two years. I put in an complaint against them in Aug of last year and have been consistently told, ”WE ARE …

NW
Nicola Wood 9 months ago on Google
( 1 out of 5 )

If I could score a zero I would. I hold for over a hour each time then it cuts you off. Or you get through and without speaking they put the phone down. I have been trying to speak with someone for 3 weeks! Absolute shambles

MJ
Mitch Jackson 9 months ago on Google
( 1 out of 5 )

Incompetence off the scale, error made by HMRC resulted in my wife paying thousands of pounds in tax she didn’t owe. Have wasted hours of my life trying to get this resolved by ringing their helpline. Put us in a precarious financial position this year and they couldnt care less, about time they were accountable for their actions.

NR
Nata roni 9 months ago on Google
( 1 out of 5 )

Very rude and unprofessional talking all over you on the phone. Can’t get a word in. Also don’t seem to be on your side as had to spend alot of time explaining an injury that happened to me at work and how my employer won’t give me sick pay. Eventually they sent me the forms i needed.

JN
James Neville 9 months ago on Google
( 1 out of 5 )

Thanks for making me hold for 1 hour then cutting me off. Toss pots! If it weren’t for thebtax payer you would be broke!

CG
Clare Godfrey 9 months ago on Google
( 1 out of 5 )

Just wasted 3 hours of my life. Being cut off twice, waiting nearly an hour a time on hold to get through to the right department. Explaining in length the issue I have. I doubt I will get back to the same person again who was dealing with …

SE
sian evans 9 months ago on Google
( 1 out of 5 )

Been trying to get through for days on the phone at different hours multiple times and they’re automated phone just keeps cutting me off! I can’t get the help I need without speaking to someone and I don’t seem to get the chance, the system needs looking at!

MK
Mardin Kurds 9 months ago on Google
( 1 out of 5 )

After few few times call and holding the phone every time for 55 minutes no one answers. Horrible. You should close the line do not wast peoples time stupid hmrc

T
Theyargımachine 9 months ago on Google
( 1 out of 5 )

40 fudging minutes waiting time on the phone! i have called them few times and all took exactly 40 minutes to answer, ridiculous customer service! staff are kind but we cant wait in the line whole that time!!!

LM
Lota Mochrie 9 months ago on Google
( 1 out of 5 )

Very bad customer service. Im very generous in giving 1 star. Waiting 1 hour on hold then they just cut me off in 3 occasions in one day. I can’t believe this is HMRC England. Worst service ever in the world. Just wanted to get people’s money, never bothered to help.

LS
Liam Siddons 9 months ago on Google
( 1 out of 5 )

Long wait times to get through to the wrong department after being told to ring them online. Passed to another department and after 60 of holding asked to call back as the system is down. Terrible system

BH
Ben Hawkins 9 months ago on Google
( 1 out of 5 )

Absolutely disgusting servicing asking questions to get you off the phone as quick as possible takes you saying the wrong things to get through how is this service not governed absolut shambles

OH
Ollie Howard 9 months ago on Google
( 1 out of 5 )

This is an absolute joke been waiting 45 mins still not through to anyone I used to work in customer service for Amazon and even at our busiest times no one would wait more then 20 mins because we had the workforce I bet there’s 1 poor person on the line while the rest of them are chilling in the break room.

WS
Wei Song (Brian) 9 months ago on Google
( 1 out of 5 )

Very poor service. Called the office several times, wait for about 50 mins, no one answered the phone.

TM
Tina Menachery 9 months ago on Google
( 1 out of 5 )

They cut the call 1hr after u r on the line .. they do this by saying let me put u on hold i need to clarify smth with my colleague. Then drop the call.

SC
Stacey Cole 9 months ago on Google
( 1 out of 5 )

Trying to ring them to get my national insurance number sent to me, been waiting on the phone for an hour for them to hang up and not speak then the next day I ring again and this time I wait 2 hours and they still don’t answer

AT
ady toska 9 months ago on Google
( 1 out of 5 )

VERY POOR SERVICE HAS BEEN TAKEN ME NEARLY A FULL YEAR TO CLAIM MY PAY AS YOU EARN TAX REFUND BACK AND IM STILL WAITING FOR MY CLAIM.

JU
jiten unadkat 9 months ago on Google
( 1 out of 5 )

I never pay rip off taxation in a rip off country, run by a rip off conservatives government and never will, Conservatives government spent and wasted billions, they can pay for being incompetent, 70 year high Tax Burden, even worse for the …

BB
Big Bash Events 9 months ago on Google
( 1 out of 5 )

Spent 30 minuting 2 calls to be cut off each time, then they say be courteous 😂 …

CT
CUB THE GAMER 9 months ago on Google
( 1 out of 5 )

The worse customer service you could ask for. You get out on hold for over 1hr to then have them put the phone down on you! Disgusting behaviour from them and the company. Two days to try get an issue dealt with and still stuck in same position this company is a joke ! Sack the lot and put some other company in charge!

BC
Blaze Clarke 9 months ago on Google
( 1 out of 5 )

Phone lines dead – all options lead to “thank you for calling, goodbye” and then hanging up.

A
Adam 9 months ago on Google
( 1 out of 5 )

Absolutely horrific, now spoken with 4 different people, been passed between 3 different departments. Charging me interest daily and still haven’t resolved the issue …

RG
Riza Goran 9 months ago on Google
( 1 out of 5 )

Everyday 25-30 I am on phone nobody anser phone I want to make payment they not anser because they want send second post they charge extra £200 that’s reason nobody anser phone

RC
Rachel Coulson 9 months ago on Google
( 1 out of 5 )

I got £900 tax wrongly taken off me as my tax code was incorrect out of my wage packet in March. left me with £400 for the whole month, single working parent with 2 kids. I am still awaiting them to recover my money back.

AG
Ajay Gopu 9 months ago on Google
( 1 out of 5 )

Spent many hours on phone to speak to the right team.

AL
Anthony Louch 9 months ago on Google
( 5 out of 5 )

Great people carrying out a thankless but worthwhile work in difficult circumstances. The HRMC will prove essential in getting the UK through the current turmoil.

GM
Gary May 9 months ago on Google
( 5 out of 5 )

Excellent place to work. Wonderful people Wonderful environment. Challenging yet interesting variety of work. Possibly the best position I’ve ever had business tax customs, land tax, fraud investigation, refunds, compliance 🥰 …

AD
Andrew Doyle 9 months ago on Google
( 1 out of 5 )

Made a taxable in year claim against a 40% deduction from a pension withdrawal needed to pay for disbursements following bereavement as my son passed away.
The office agreed I was on the low 20% threshold and sent me a P55 claim form …

EE
Eli Ellis 9 months ago on Google
( 1 out of 5 )

Set up a payment plan, they then stopped me accessing my online tax account. When I tried to sort out having access to it again, I was being told by 2 departments that it was the other department’s job and after 2 hours on the phone, nothing got resolved. Useless service.

AM
Anthea Mitchell 9 months ago on Google
( 1 out of 5 )

Complete disaster. I have tried 4 times to get through to HMRC in Nottingham. The first 3 times I got cut off after 35 minutes. On the 4th try someone answered after 30 minutes.I was told my claim had been sent back to me as I had made a …

TF
Tony Falvey 9 months ago on Google
( 1 out of 5 )

These lot are an absolute joke. An hour and 20 mins of waiting to get through to talk to someone on the phone and when I finally get through they cut me off.

SS
Steven Sharrard 9 months ago on Google
( 1 out of 5 )

Chasing a tax refund up. They have no idea what each other tells you. ( after waiting 2 hours on hold )
Its been processed. Its on its way. It takes a little longer. …

EE
Eman Elcaba 9 months ago on Google
( 1 out of 5 )

Have rang multiple times and i’ve been put on hold for 40 minutes just for them to end the call on me.

DC
Daniel Crookes 9 months ago on Google
( 1 out of 5 )

Waited for over an hour and simply cut off.

CS
Craig Smith 9 months ago on Google
( 1 out of 5 )

An old employer has been logging false wages against me since may 2021, I’ve reported it as fraud to HMRC and contacted HMRC numerous times about it but they still haven’t done anything about it! It would be a different story if I owed them …

KM
Kaye Meadows 9 months ago on Google
( 5 out of 5 )

Great experience! Going through redundancy is scary but the call handler set me completely at ease. Really helpful with lots of guidance and what to do next steps. Thank you so much

RS
Rdot9210 Smith 9 months ago on Google
( 1 out of 5 )

Not fit for purpose. Vile customer service.

��
Солнышко Светит 9 months ago on Google
( 1 out of 5 )

Incompetent and useless stuff… actually like all nottingham’s organisations!! Nottingham is city of discrimination against of white foreigners🤮🤢😱🤪😝😜🥵 …

TS
tony singh 9 months ago on Google
( 1 out of 5 )

these guys never pick up the phone…….are very fast at sending you out fan mail…….all i wanted to do was change my tax code, now i will do it by way of a letter as they are still not manning the office …..iv been working harder …

RY
ruby yousaf 9 months ago on Google
( 1 out of 5 )

I rang to update my annual income, was spoken to rudely after waiting nearly 1 hour on hold. In the end I didn’t even get a thank you or goodbye, the customer service representative just hung up while I was still speaking. Disgusting service

CK
Carole Kelly 9 months ago on Google
( 1 out of 5 )

My stamp duty was paid in ertor to English HMRC instead of Welsh dept. This was July 2019. Despite repeated attempts from my solicitor to get it back this office have held onto it all this time. Now there are penalties and interest to pay …

KL
K LEO 9 months ago on Google
( 1 out of 5 )

45 mins waiting and still no answer, no idea of where i am in the queue, what a joke, online support no better, sort it out HMRC

AM
Andre Mooken 9 months ago on Google
( 1 out of 5 )

Just another poorly run government entity collecting money from people who can barely afford it.. to pay prince andrew victims but would never invesigate sunak or torrie donors / contract winners / etc

SD
Stephanie Davidson 9 months ago on Google
( 1 out of 5 )

I have been trying for over a week now to get in touch with someone and no one answer’s the phone. The website is useless and no help what so ever. I bet if I owed them money they wouldn’t be so hard to contact!!!!!!!!! Absolute joke

CA
Charlie Atlas Parkinson 9 months ago on Google
( 1 out of 5 )

Called about an issue I am trying to trace and was hung up on by the automation service.
Didn’t even get the option to go through to a human. Ridiculous.

EL
Emanuel Loghin 9 months ago on Google
( 1 out of 5 )

I would give 0 stars . Very dissatisfied customer services .

KC
Kush Channa 9 months ago on Google
( 1 out of 5 )

Keep getting passed to different teams, probably spent 2 hours on hold. Sort it out HMRC

CD
Chris Demetriou 9 months ago on Google
( 1 out of 5 )

If it was a Business they would have to close down within a month of opening. Terrible.

GF
George Furse 9 months ago on Google
( 1 out of 5 )

Half an hour to get through. Everytime they hang up. Must have tried about five times.

RG
Roland Guilford 9 months ago on Google
( 1 out of 5 )

Unable to access my self assessment calculations due to HMRC website coding errors.

L
LSB 9 months ago on Google
( 1 out of 5 )

Quick enough to take your money but getting a refund is near IMPOSSIBLE!

IA
Ian Ablewhite 9 months ago on Google
( 1 out of 5 )

Unable to get through to an advisor very poor service ….
Like to take your money but make it almost impossible to sort any over taxing on their part !!! Guess l just stay on emergency tax then!!! 😡 …

MG
Martin Giblin 9 months ago on Google
( 1 out of 5 )

38min sofar no answer not happy want there money quick but when u

KF
Ken Fox 9 months ago on Google
( 1 out of 5 )

Would be helpful if you could get beyond the bloody android voice asking questions, typical useless government office and to think we pay for this sort of service in out taxes.

AC
Amitava Chatterjee 9 months ago on Google
( 1 out of 5 )

Put on hold, rude customer service advisors and people who do not a clue what they are doing or talking about. A money making Racket.

ZZ
Zzz Zzz 9 months ago on Google
( 1 out of 5 )

No one seems to be working during the last whole year. Everything is extremely inefficient!

AR
Asifkhan Riaz 9 months ago on Google
( 1 out of 5 )

Very bed service been waiting on call 30mints no aswering

GD
Georgia Davies 9 months ago on Google
( 1 out of 5 )

‘Live updates’ for day and time and I’ve been waiting 20 minutes because the app doesn’t tell me what I need to know!!!

SG
Sarah Goodge 9 months ago on Google
( 1 out of 5 )

Tried ringing to speak to Someone left in a queue and still nobody answered

BC
Bridget Clark 9 months ago on Google
( 5 out of 5 )

Excellent service and didn’t have to wait long either.

T
Thunderborn 9 months ago on Google
( 1 out of 5 )

It is ridiculous, EU people can’t verify their identity

R�
Renata “Rennie” Jones 9 months ago on Google
( 1 out of 5 )

Phone number doesn’t ring out

AE
Alan Edwards 9 months ago on Google
( 1 out of 5 )

Its the government enough said

PC
Patrick Cordon 9 months ago on Google
( 1 out of 5 )

Waiting waiting and more waiting. Gave up.

VL
Volodymyr Lytus 9 months ago on Google
( 1 out of 5 )

Robot hang the phone on me…

IB
Ian Brittain 9 months ago on Google
( 5 out of 5 )

Great place to work!! 😀 …

KP
Ketan Patel 9 months ago on Google
( 1 out of 5 )

The worst

KB
Krzysztof Bartosiński 9 months ago on Google
( 5 out of 5 )

Fabulous service, nice one Sam professional gentlemen cherss

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