Intelligent Insurance average reviews all over the web

3.0
Total Reviews 50

Average reviews from all platforms

Average Rating 3.0

Average reviews from all platforms

  • 5.0
    21
  • 4.0
    4
  • 3.0
    1
  • 2.0
    1
  • 1.0
    23
Intelligent Insurance reviews breakdown:
Google
3.0
50

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50 Intelligent Insurance reviews on Google

DA
David Aurelius 9 months ago on Google
( 1 out of 5 )

In January I rang Intelligent Insurance out of curtesy to inform them that our boiler had failed and a new one was soon to be fitted by British Gas. The call was to simply make them aware that we would have engineers working in the house. …

HC
HELENA CHI 9 months ago on Google
( 1 out of 5 )

Just be aware that they’ve got a non refundable £35 arrangement fee embedded into the premium (like a hidden cancellation fee). If you cancel within the cooling off period, the premium will be short of £35. I found that quite sneaky and unfair.

SH
Stuart Hurren 9 months ago on Google
( 1 out of 5 )

We’re cheap when I first used them, but this years quote went up by 34%.
So I did a search and found insurance cheaper than what I was paying the previous year. So I declined the renewal and told them not to renew it. They contacted …

TH
Tony Harwood 9 months ago on Google
( 1 out of 5 )

Tried to sort out drainage problems vi my policy. Because i have tried to sort the problem myself not classed as emergency. I am 83 years old and think this is disgusting as not even trying to help. What am I paying for!!!

DB
Daisy Brasington 9 months ago on Google
( 1 out of 5 )

Appalling service. The home emg policy from Intelligent Insurance is covered by this second company LIM (Legal Insurance Management Group), who uses a subcontractor to ‘sort the problem’. Only they couldn’t sort the problem, but I did get …

HB
Hayley Brambles 9 months ago on Google
( 1 out of 5 )

The communication I have just had from this company is both rude and un called for.
Being threatened with legal action if I didn’t pay the cancellation fee for the …

OE
old email 9 months ago on Google
( 1 out of 5 )

Not sure if the company has intelligence, greed maybe, excessive cancellation charge of 4 months. Agreed with many other reviewers, appalling customer service. Avoid.

EL
Ed L 9 months ago on Google
( 1 out of 5 )

Be aware that there’s a £75 cancellation fee! I was only with them 2 months when I moved, but because I didn’t stay with them they have charged me £75! Have yet to receive the partial refund that they promise… …

NR
Neil Robison 9 months ago on Google
( 1 out of 5 )

Avoid, Avoid, AVOID!!!! This cowboy company are rude, deceitful and unprofessional. Trying to cancel is a nightmare and even after cancellation they were still attempting to collect funds from my bank impact my credit file and trying to …

HN
Hazel Nguyen Pianist 9 months ago on Google
( 1 out of 5 )

It is unbelievable that any insurance company who accepted liability has not released any funds for the victims. They left the victims in such an unsecured situation and financial ruin. …

DW
Denis Whitehead 9 months ago on Google
( 2 out of 5 )

No info through the post no text reminding me of re newal ,imaginging making a claim??? Just one off customer you get what you pay for Poor..

RH
Richard Hedge 9 months ago on Google
( 4 out of 5 )

Used ‘Compare The Market’ to renew my Home Insurance policy and ‘Intelligent Insurance’ came out on top. Primarily on cost, but also most other areas, ie: excess charges, legal aid and Breakdown cover. …

JT
Julia Trevor 9 months ago on Google
( 5 out of 5 )

In these times of Coronavirus when so many companies are using it as an excuse to offer a poor service, these guys have been amazing -call answered within a minute or two and building insurance added easiy and a good price. The cover was …

CJ
Chris Jones 9 months ago on Google
( 1 out of 5 )

Not Professional – No Customer Service – Not to be Trusted !
We used a comparison site and were taken to Intelligent Insurance, having double checked all the details twice we went to their site where the information we …

PT
Paul Taylor 9 months ago on Google
( 1 out of 5 )

Sneaky rip off merchants. I was with them less than 24 hours and was charged £50 to cancel. It’s in the terms and conditions they said… who reads all that stuff and fully understands it. BE WARNED WITH THESE GUYS!!!! That’s how these …

JK
John King 9 months ago on Google
( 1 out of 5 )

Be careful. I was quoted a price for house and contents insurance, which was better than others. Then, when I took it out and was sent policy documents there were extra conditions attached which resulted in an additional surcharge becoming …

A
Annette 9 months ago on Google
( 1 out of 5 )

Failed to communicate and to provide a service. Repeatedly did not call back when they said they would. Failed to provide the service they were paid for. Did not communicate clearly through any means. Was left dangling with a claim for …

PL
Pete Lancaster 9 months ago on Google
( 5 out of 5 )

The online quote for home insurance with a continuous unoccupied period of up to 90 days was competitive. After going through it on the phone the quote was then reduced making it even more competitive. The online process was …

KR
Kay Rai 9 months ago on Google
( 5 out of 5 )

Competitive with great customer service. Highly recommend

MW
Mike White 9 months ago on Google
( 1 out of 5 )

Filled in all the details online – including full disclosure of a previous claim, and was quoted a fair price for my next year’s contents insurance. When I phoned to confirm and pay, they increased the quote by £700! Beware their ‘too-good-to-be-true’ online quotes.

KN
Kriss Nichol 9 months ago on Google
( 1 out of 5 )

By law you are supposed to have 14 days ‘cooling off’ period but this company charges £50 if you cancel within 14 days, £75 if you cancel after that. Total rip-off !!!And they don’t explain that you have to sign up to a credit company to pay for the policy either, which is why I chose to cancel with them

CW
chris waters 9 months ago on Google
( 1 out of 5 )

Appalling, took a £75 cancellation charge, then did not refund any remaining premium after having to chase after 8 days, they said not down to us, 3rd party having IT issues “all last week”. I am still waiting for the return of my premium.

MR
Mia Rosenblatt 9 months ago on Google
( 1 out of 5 )

Be warned! Got to these broker through a comparison website. The price quoted was £796.00 online. However, you can’t buy the policy online and are instructed to call to ‘complete’ your quote. When I rang, I was told that the price was an …

CR
Caroline Robbins 9 months ago on Google
( 5 out of 5 )

Just changed Insurance to this company, very competitive prices specialises in special circumstances for older properties etc, just called customer service with an issue they were very helpful and rang back when they said they would.

DS
David Seymour 9 months ago on Google
( 5 out of 5 )

It was all quite easy and straightforward and a lot cheaper than my existing insurer. The system would not accept my payment on line so I had to ring up to pay. Friendly and helpful on the ‘phone.

CW
Craig White 9 months ago on Google
( 5 out of 5 )

Always had a great service, insuring my property with some previous subsidence and ongoing building works wasn’t easy until I came to these guys! Good, sensible renewal prices and customer service is always brilliant. Easy and painless!

PG
Paul Gauntlett 9 months ago on Google
( 5 out of 5 )

All has gone well so far and very good inclusive levels of cover as given as standard – it’s well worth reading all the areas of cover when comparing to other (apparently) cheaper companies on comparison sites. I found huge gaps and shortfalls in the cover offered by them when compared to Intelligent Insurance.

T
Treburd 9 months ago on Google
( 3 out of 5 )

Tried to buy online from a quote I received but would not let me complete. Quick response and no problem when I contact customer services by phone, unfortunately as I had reported the problem with being unable to complete online I received a further 3 phone calls after I had completed the purchase.

JC
J C 9 months ago on Google
( 5 out of 5 )

So far so good. Used Quidco and have £62 cashback tracked. Communication has been great compared with other insurance companies with quick responses to questions.

AL
Andy Leadbetter-Simms 9 months ago on Google
( 1 out of 5 )

Renewal after no claims…. house insurance are you friggin kidding me…. Do you really think I would ever renew at over 120% increase???? WTF….. Do.one Interligent Rip Off Insurance. …

MH
martin hirst 9 months ago on Google
( 1 out of 5 )

Extortionate charges to cancel! £50 I called them 15 minutes after taking the policy out, I read the documents that were emailed to me realised it wasn’t suitable and called straight back
Avoid!

PD
Philip Day 9 months ago on Google
( 5 out of 5 )

I’m delighted with the service I received. Happy with the price and I wish to mention Compare the Market who found Intelligent Insurance for us. Many thanks .

V
Vijay 9 months ago on Google
( 1 out of 5 )

Very poor service. Your claim is farmed out to some kind of claims handler. Huge wait to log your claim and then a slow process to get resolved. …

CA
Colin Austin 9 months ago on Google
( 5 out of 5 )

Great. Very understanding of our needs, found the best policy options for a much better – waaay better, in fact – than a certain ‘red telephone’ could do.

DS
David Seaton 9 months ago on Google
( 5 out of 5 )

I think it was Gary on the telephone who new his stuff and spoke very clearly – not always the case! Our slightly unusual circumstances handled very well, searching for options from different underwriters. Thank you.

KB
Keith Blyth 9 months ago on Google
( 5 out of 5 )

easy and quick to fill in details. best price was achieved and i searched as well and could not beat it so good service all round will use intelligent ins again and know i will be getting best price and best service thanks .

NC
Naomi Chunilal 9 months ago on Google
( 5 out of 5 )

They got back to me promptly and answered specific questions about my home insurance – a relatively competitive price considering I have slightly complex home insurance/work needs.

SB
Sharon Bayton 9 months ago on Google
( 5 out of 5 )

Very helpful agent who helped out with a sensitive issue. Good advice, service and price. Going back just as soon as I’ve moved house.

PC
Paul Collins 9 months ago on Google
( 5 out of 5 )

Easy and quick, makes it easy to find the right insurance policy provider. Saved us so much hassle when we switched to renting out our house.

IS
Ian Sherratt 9 months ago on Google
( 4 out of 5 )

So not had to make a claim but setting up the account could not have been easier. The telephone sales team were excellent.

JG
John Grainger 9 months ago on Google
( 5 out of 5 )

Very economical for the insurance on offer. Customer service is excellent and I have yet to find another insurance offered by other companies that gives the same securities.

MC
Mme CB 9 months ago on Google
( 1 out of 5 )

HORRENDOUS!!!! On hold for over an hour in total waiting to get through to home emergency people (never got through), underwriter (never got through) and back to intelligent to complain about not getting through… and SURPRISE, I now can’t get through to them either. SHOCKING.

PC
Peter Crocker 9 months ago on Google
( 5 out of 5 )

Very good service, easy website and instant cover as my original insurance company went into liquidation .

HM
Heather McLeod 9 months ago on Google
( 1 out of 5 )

I found taking the house insurance out on line fairly straight forward BUT the signing of the credit firm paperwork was very daunting and I can honestly say, despite reading the pages of stuff I was told to read, did not understand what I was agreeing to and felt quite threatened.

AD
Alan Dean 9 months ago on Google
( 5 out of 5 )

Easy company to deal with and very competitive prices

IN
Ian N. Stalker 9 months ago on Google
( 5 out of 5 )

Easy conversation with lady at your end and not too long on hold beforehand. All sorted quickly. So, thanks

D
Dicky 9 months ago on Google
( 5 out of 5 )

The company were excellent to deal with, special thanks to Gary who assisted me through the system

RO
Rex Oliver 9 months ago on Google
( 4 out of 5 )

Easy to complete and not too much legal jargon to put me off filling in

AL
Andrew Lord 9 months ago on Google
( 5 out of 5 )

very helpful ! from start to finish explained everything clearly and very well priced

TW
Tom Woodland 9 months ago on Google
( 4 out of 5 )

Really good call centre staff. Extremely helpful and friendly on a few occasions

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