Hiscox reviews

The view from the new Hiscox office in 22BISHOPSGATE building.

I haven’t had to claim anything yet (touch wood) but signing up with Hiscox was very pleasant and easy. When I phoned them to add to my policy they didn’t take long to answer the phone and the customer services was really friendly.

I used to be an IFA and I have always been very cautious of General insurance. When I was on holiday in Chile, many years ago, an expensive zoom lens broke in use. I tried claiming on the travel insurance. There were all sorts of caveats. I …

Terrible – supposed to be representing us but offering a payout on a bogus claim as it’s cheaper than going to defend it – the claimant can then slate our business when we have done nothing wrong – avoid this lot at all costs

Investors, insurers & bankers in Hiscox are supporting an oil pipeline that’s destroying communities and ecosystems.

AVOID. Poor quality insurance that doesn’t pay out when you need it. I’m a videographer and had some items stolen from a vehicle. Apparently my Hiscox “videography” insurance doesn’t cover me. I won’t be back.

We have been waiting for a call back regarding our break for two days!! Our house in unsecured and we don’t know what support, of any, we can get from Hiscox. Really disappointing and extremely stressful to be left hanging like this. Please call us back Hiscox!!!!!

George has been great over the phone and helped me in the best way possible.
Highly recommend

Inward looking, their love for their own processes and tick boxes. Unable to understand value, let alone create and deliver value to their clients. If anything, they create unnecessary burden to those who are trying to run and grow a business. A utility company could do a better job.

Rejected business interruption despite my policy being valid and clearly stating We were covered. What a scam! And then doubled my renewal quote changing the conditions in the business interruption section! If it wasn’t covered then why change it on renewal?

I wouldn’t normally review an insurance provider, but from my limited experience as someone who is self-employed, Hiscox provides a good service and are easy to contact when anything needs changing on the policy. They have extended hours so …

Disgusted. Took out money from my account without asking me. The policy is not even mine. Policy holder has a different billing address. And the business is unwilling to refund me the money or to even speak to me in the phone as I’m not the …

Bad customer service. I called me for business name change and the person name Frank tried to cheat me by saying your payment is not done, while I could see in my account payment was done. He also tried to get information about business …

I am a long-term, loyal customer and just received a renewal quote for building and contents insurance. Premium has gone up from £524 to £837, so an increase of 60% having made no claims in the past year. Rang them to investigate and they …

I am so happy with them. My business equipments were stolen from the storage. The process of claim was less than one week and they replaced them after claiming.

Annoying time wasting quote process.
Tried to get an online quote but having completed all the details it doesn’t give you a quote but then tells you to call their free phone number. You call go …

Ridiculously overpriced and slow customer support, After one full year with no claim bonus I asked for a decrease but as response they decided to increase my premium for no reason whatsoever. I cancelled after paying every month in advance …

Hiscox have been extremely helpful to me and have always gone above and beyond. They genuinely seem to want to help businesses like mine. The process is relatively straightforward, but is the help and suport I have received as a customer …

Avoid. Refused to pay out on Business interruption policy, despite losing its case at the Supreme Court. …

Same story as David Winston’s happened to me. I received a letter from Hiscox in the post saying that my home insurance policy premium will go up from £581 (last year) to £907 (this year). This a whopping 56% increase in insurance premium …

Shocking and one star as I cant give them zero… Contacted them for a renewal only to be told that after being with them for 10 years “sorry your not high net worth enough” based on the rebuild value of my home.. Disgusting company and if you don’t have an expensive house they must think your low life scum…

Very good service, I have 3 policy with them for last 2 years . Last month I claimed regarding I lost some staff and damage my computer. I spoke with them and they give me new computer and other items.

Wow the automated voice assistant who guides you through to the right person just loves the sound of her own voice. Before Talking to anyone, I had literally 3 minutes of just the machine just telling me random facts about claims and how teams make money off you. Just put us through to the right people ASAP!

HisCox insurance did not pay out on a pandemic insurance because they did not consider covid 19 to fall within their terms. They were defeated in supreme Court and they now have to pay out. Let that sink in.

Top insurance brokers and policies

More than three business days to tell you they can’t offer you a quote because you fall outside their underwriting criteria. Poor..

Awful company. Don’t treat people with any respect or consideration whatsoever. A one star is generous. Avoid at all costs.

Jonathan from HR has been very abusive to me recently. I am having to post this anonymously to protect my identity and save me the shame.

Great service. Insurance should be painful but Hiscox make it a pleasant experience.

There third party adviser, Simply Business are screwing their customers.

One of the very best insurance Company to work with. Highly recommended!!

Greatly appreciate Hiscox insurance for using SouthWoodTaxis.co.uk Hope to be of service again in the future. Many Thanks

Absolutely awful company. Customer service team have no idea what they’re doing.

Most annoying thing is there CONTACT NUMBER – People can’t contact them from Mobile phones. VERY ANNOYING

Great visit to these pioneers and leaders in cyber insurance

Best insurer in the United Kingdom.

A good venue for small events, meetups

This is shere I work and it’s a great place to work!

Very professional and informed

Great company to work for!

Great company to work for.

Note: currently employed here

Computer says no

catastrophic!!!! we were not compensated after our disaster. This company refused its warranty.