Home Appliance Guard reviews

Took three weeks to completely replace everything in my washing machine. It would have been less to replace it and then the engineer left everything outside my house. When paying £17 a month. I have had the machine 9 years .totally disappointed with your service.

Thinking of leaving this company as I’ve waited to long for my issue to be resolved now. If your appliance is written off as unrepairable you do not get lime for like replacement unless you are willing to put a lot of money towards it so this is not ideal considering you pay each month for their cover.

I’ve been with this company for over 6 years at first had no problem, I’ve been waiting since last year for my washing machine and fridge to be fixed the engineer came to finely fix it coz there was no spaces left in the car park he said he …

I’ve had mixed feelings about the broker due to engineers giving different views on my appliance repair job

Been trying all day to speak to someone. Left numerous messages but every extension had same voicemail. Advisors number was a mobile number. Voicemail quotes pandemic as reason no one available. I was calling on behalf of a 93 year old …

My wife took the policy and had when we wanted to cancel there was miscommunication with the agent. In spite we want to cancel the policy as we have not taken decision to go ahead and wanted to do bit more market search, the agent kept …

Phoned with a fault that was dealt with in a friendly and professional way. A provisional appointment was made at a time convenient to me.
The repair man was efficient and dealt with me in a respectful manner. He knew …

I am really surprised by the negative feedback. I have used Home Appliance Guard for a number of years. I have never had any issue with Customer Service, they have always been prompt and helpful. …

I’ve had my washing machine covered through Home Appliance Guard for some time now, the process used to involve a lengthy wait for an engineer to come out, they’ve sped this system up now, I called to report a problem where my washer was …

As an insurance advisor I don’t advise anyone to buy insirance from this company unless you want to waste your money. No complaint handling or customer service, not even Defaqto rated. Don’t go for the cheapest option such as this profit orientated, money grabbing neighbourhood firm.

Excellent customer service very pleasant engineer would recommend

PAYING £25 a month for years. When my fridgefreezer and chest were not repairable, I was offered a pittance for both. I am on benefits. I can’t afford to buy new appliances hence, insurance. So I now have to go without. Can’t shop, just …

Engineer arrived on time on what was one of the hottest days of this year, he worked on our washing machine which was in a small utility room for a lengthy time and completed his task. We were very grateful to him as it was a difficult repair to do. Would not hesitate to recommend him.

This company is great! I’ve been with them for years and had to call them out to fix washing machine,tumbledryer etc.Tumbledryer wasn’t heating up and drying clothes.So rang them up and was told had been called out tomany times to mend old …

This company is totally sales / money driven. Twice now, over the past year, I have cancelled policies that my elderly parents were convinced they needed (on a 15yr old tumble drier + 4 other too-old-to-insure white goods, for heavens …

Took 4 weeks to replace my TV which was insured. They were playing around then ask for extra money for replacement! Avoid

I have had my kitchen appliances insured with Home Appliance Guard for a number of years. They respond quickly and professionally, They repaired my washing machine and, when my tumble dryer developed a double fault and repair was not …

Had a repair booked turn around was 7 days they replaced the led back screen and the tv is like brand new again. No messing around with paperwork or long discussions just gave them a call told them the problem and they sent a local company to sort it out quickly really happy with the service

Have been with HAG for a few years now and I’m totally bowled over by their service. I recently had need for a defective water dispenser to be replaced on my Beko fridge fridge freezer. I made the call, a few days later an engineer arrived. …

Do not go with this company or work for them they are a terrible company to work for basically harassing people mainly retired elderly people and cold calling the same people ringing them two to three times a day. When I was in the training …

Don’t use this company. They are not to be trusted and just want to make money. They will charge an excess fee for each engineering visit even though they claim they mention this on the canvessing call. They claim they listened to the …

Appointment was made swiftly and repair was fixed within a few days. You receive a text approx 8pm the night before, which narrows down your waiting time, so at least you don’t have to wait in all day.

I recently had a repair done to my 2ashing machine. From the first call to repair, I was delighted with the overall service. The engineer was very professional and I would recommend friends to use this service.
Jackie Walker

Very helpful… quick repair appointment…. kept me updated … excellent service definitely recommend this insurance appliance company.

Avoid this company if you are expecting a repair within 3 weeks!!

Our Fridge freezer went faulty and it took a week for an engineer to come out, …

Been 2 weeks from reporting faulty TV, collected after 7 days replacement delivered 2 days later but new one did not work, collected 2 days later and still waiting, Unable to get an answer from anyone re delay, can only speak to call centre and they pass message on, Very poor service.Emails have yet to be answered. Not acceptable.

I concur with the previous reviewer. The company wanted to charge me a call-out fee, not previously mentioned, for an engineer visit. I have now been waiting 6 weeks for my washing machine to be fixed, and between home Appliance Guard and …

First call was for my washing machine repair that was sorted by Sam he knew exactly what was wrong, then my American fridge freezer went on the blink straight away they sent Sam he fixed it in no time works perfectly now my oven door has broke so I waiting for Sam to turn up to fix it. Brilliant service from start to finish.

Worse insurance company I ever had to deal with. Customer service basically doesn’t exist and claims handling is rubbish. Another money grabbing company with no interest in customer satisfaction that shouldn’t exist in the market. Disgusting!!!

I had to call the engineer for the tv he came out took time in packaging up my flat screen TV when done took away repaired and then bought back all packaged up until wrapped set it up and checked before leaving was polite throughout 10 /10 would recommend x

Absolutely a joke had my tv repaired took 2 weeks in the shop my tv arrived back scratched and marked told to send pictures i did on the 22 of October I chased it up today told today yes it looks a mess colour it in with a marker to will …

Hello, I recently had a problem with the washing machine. The engineer who came was polite, helpful and conscientious. The engineer explained what the problem was and then just got on with the repair. I was one very happy customer. Thank you home appliance guard. Mrs whittaker in Derbyshire.

I am extremely impressed with the service I received from start to finish of this process!My washing machine was deemed unsuitable for repair(it was 19 years old & had been repaired a number of times by Home Appliance Guard!)I was offered a …

Excellent service. I made a claim for my ps4 pad at lunchtime today and I have just received a new one from Argos at 8.45 pm the same day. Wow

Excellent customer service. The engineers are top quality and I would highly recommend them. This service is well worth the couple of pounds a month it costs.

I have used Home Appliance Guard for several years now to cover my washing machine and dishwasher. I have always found them very efficient from the first callout to an engineer visit. My dishwasher recently died altogether and was replaced within a week with a brand new one . Would recommend .

Been with this company for years and been very satisfied up to now having problem with them needing a customer I’d number which I don’t have

WSe had excelent service with the replacement TV, unfortunately the TV itself is not that great – not worth the money we have paid over the years as insurnce cover. I could have put the money aside and purchased a much better quality TV.

Repair call handled promptly and engineer arrived within the 3 hour slot. Friendly and efficient engineer. Left details should any further contact be needed.

i booked a washing merchine repare on 12 december and still not dune anything so i have had to buy brand new one after calling them and them never getting back to me this is not how u should treat your custermers

My washerdryer has been insured with Appliance Guard for several years. Repairs are always done in a timely manner by manufacturer engineers. Am happy to recommend.

Engineer was booked within days of calling and the work was completed professionally and efficiently.
Highly recommend. Good value for money

Excellent service. They could not repair my television so they replaced it with a brand new one. All done within 8days. Excellent.

I have been paying nearly £14 a month for over 6 yrs for a fridge+ freezer, when they both were unrepairable I wanted a 50/50 fridge freezer, I had to pay £199 to get ONE at £329 without taking extras like them installing or them taking my old ones away, a pure ripoff

The engineer was extremely nice. Got on with what he had to do and was here the following week with the parts to fix the machine. Quick and efficient service. Thank you.

I have my most used electrical items insured and am happy with the peace of mind that my items are covered.. I have claimed a few times and they are quick to respond .. I would recommend this company.. don’t what I do without this company.. Thankyou… 😁 …

Repairman was here quickly (reported on Monday, arrived Wed am) friendly & helpful man, quickly found the fault & explained and questions. Pleased with the service.

I have been a customer of home appliance guard for some time and always great service when I need them from the moment I call to the engineer Mick coming. First class service here in York.

Couldn’t recommend this company more. Had Glyn out on Monday to look at our washing machine which was refusing to spin and within 45 mins he had replaced the sensor and had checked and replaced the belt which he said would have been next to …

Recently had to put a claim in for one of my insured appliances,I found the claims department staff very helpful,and very good to deal with,my appliance could not be fixed,but I received a brand new one, the following day.very happy from start of claim to the end 10 out of 10

Team was very helpful and received good service. They made sure that I was satisfied with the service provided. Would highly recommend!

Thank you for you promt response to my request for repair to my cooker.
It was very well executed and I would recommend your insurance service without hesitation. …

Fantastic service and so easy unable to repair and choices were a new dryer or cash opted for a new dryer and service was excellent. Certainly customer friendly.

No problems with home appliance guard. My fridge was written off and they gave me a generous settlement. I’m still with them as they are a good company.

Trying to get a engineer out within a week in my case was impossible. After 7 years of custom would not recommend

i told company about the faults i had and they let me set up direct debit but when it came to claiming they would not do it not very happy i think sky deal is much better

Fantastic service and cheaper than others who do same service. Paperless as well so they just email you all docs 🙂👍 …

Apart from the person who ordered the original repair call out very happy if it hadnt een for this i would have give 5 stars

Very small problem the agent I spoke to was very helpful and friendly. Sorted problem. Very happy.
But I did not need them to come out to me!

Brilliant customer service easy to make a claim and schedule appointment back up and running in no time

You guys are like appliance angels ty so much for fixing my dishwasher , I’ve got other appliances insured now with you and have reccommed you to friends , I believe people should know about a good company that delivers xx

Pestered by this company using an annoying automated and unsolicited phone call. I have also reported them to the ICO. Best avoided.

Quick and efficient. Friendly engineer. Good customer service. Excellent all round service

Very pleased with service received. All staff were helpful and polite and we were contacted promptly . Thankyou

Great service, very polite and respectful, service engineer informed me with everything he did , very pleased .

Not even ONE star. Repulsive sales technique bordering on harassment. If I ever wanted dubious cover on my white goods I would not get it here.

Excellent service helpful and repair done within a couple of days once parts received well done

These people cold called me having all my personal details and the appliance details. Trouble is, my appliance is still covered. Someone from either the shop I bought the appliance or their extended guarantee people, obviously passed over my details. It has been reported.

The fitter arrived on time was very polite and got the job done in a good space of time

Phoning me every day, harassment call. Tbh if i wanted home appliance insurance i would take some out, but not by a company that constantly phones.

Good for home appliance insurance and the price good too

If any 1 read my last review please please ignore it we made a massive mistake and really regret wot I did put even tho I made a mistake this company were willing and helpful tl rectify it

Quick and speedy repair but took 4 days for the engineer to be booked in to do the job!

excellent my cooker went wrong and was fixed quickly and efficiently by an excellent Company,which was arranged by Home Appliance Guard Ltd.

Very polite engineers they knew what they were doing i would recommend this company

Very quick and job done well inpressed would recommend

Wayne from denton manchester

My hoover stopped working, they sent a replacement out within 5 days

Very pleased with service and with the repair man.
Pleasant experience all round

quick efficient service,fitter arrived on time very polite,job well done.

STOP leaving voicemail on my wife’s phone, day in day out. She already told you twice she is NOT interested in your Appliance Home guard. STOP this harassment NOW.