Maidstone and Tunbridge Wells NHS Trust reviews

(Attended A&E department 06/02/23 at 3pm – 6pm) Staff and service was so efficient! I couldn’t have asked for a better experience (considering). The checking in nurse was an absolute hero – dealing with who she could so they didn’t have to wait to be seen. Amazing women!

I would like to thank everyone at Kent Oncology Centre and Maidstone Hospital for the care I have received there over the past three years. The receptionists so helpful on arriving there, the caring staff on Charles Dickens day ward, the …

Went today to A&E. dealt with very efficiently and the doctor I saw was more than excellent. Got to then see doctor in eye clinic who again was more than excellent. Cannot say more than I have high praise and they all certainly deserve more in order to provide this service to all. Thank you.

Most impressed with the staff at the hospital in A&E. I arrived at around 10.00am and was finished at 1.00pm. My visit included checking my lungs, having an ECG, blood being taken, discussion with lovely kind, thorough doctor and finally …

Disgusting simple and stupid staff. They have no idea what or why they are doing it. I don’t know how they become doctors? Maybe they pay for their degrees. You wait 5, 6,7 hours for a procedure that takes exactly 2 minutes. I stood …

We took my son to A&E on Saturday evening. The doctors, nurses and staff were all amazing. Can’t thank them enough for the brilliant service. Fantastic hospital.

I’ve only lived in Maidstone for 10 years but I have to say every time I have visited this hospital I have nothing but praise My recent visits are no exception. I received excellent care and attention despite the obvious pressure that NHS staff are under. I feel very fortunate to live in an area with such an excellent hospital

My wife attended the Eye hospital today with a red swollen eye, headaches, dizziness and blurred vision. She had previously been under their care for toxic plasmolysis and has lost 90% vision in her left eye because of this. This returned …

Had THR in Maidstone orthopaedic unit on 3rd June. Each and every member of staff in this unit played their part in my recovery and pre op. The amazing surgeons , Anaesthetist, theatre staff , nursing teams , physios , occupational …

Diversity has either not reached this hospital or they simply don’t care or understand that black nurses deserve respect same as whites. So many ill trained nurses from India and the attitude of some site managers show extreme racism. Many …

Fantastic treatment at Maidstone Hospital today, my optician Niall O’Kanes in Strood picked up a potential tear in my retina on Friday and refered me to Maidstone Hospital. They contacted me almost immediately and I had an appointment at …

Great people from the go. Ambulance paramedics were lovely, and Megan driving us home on her own deserves a medal. All a credit to the NHS. Thank you all

Couldn’t have had a better experience here tonight with my 4 year old daughter with concussion! They saw us so quick, checked her so many times and eased her when she was scared! Thank you to all them doctors and nurses! You made it so much easier for us and my baby girl

Had an amazing experience yesterday by all the staff at Maidstone Hospital, so kind and attentive from start to finish.
Informative, caring, kind..I was a very nervous patient and they were all wonderful..Thank you so much!!

Like most hospitals it is overly busy and stretched. Parking is difficult and expensive . The staff however were all nice to my elderly aunt, it wasn’t difficult to get a wheelchair for her. There is a Costa coffee serving drinks and food …

Don’t even get a star, the way my mum got treated at the end of her life was disgusting this hospital needs shutting down not just failed my mum but failed my sister in getting her help when she was trying to kill her self this hospital is …

I’d like to thank the staff of the Rapid Assessment Unit for their kindness and care yesterday after my horse riding accident. You are a credit to your organisation 🥰 …

I must say that nurses and doctors do a great job. It’s the overzealous staff at receptions of specialist departments that need training as their manners are shocking both in person and over the phone. The grounds of the hospital meant to …

Absolutely shocking, my adult daughter has been under the oncology dept the past year, caught covid from the hospital after surgery. Rude staff on the reception desk, considering we had waited 2 and a half hours past the appointment time …

I’ve been to urgent care on a few occasions and although the wait time was long I was happy from the triage to seeing a doctor. Yesterday was the worst experience , staff member who took my BP wasn’t patient friendly , the nurse who I …

Went there today 23/02/23
The staff were great’ A & E couldn’t be more helpful’ it was only a blood pressure problem’ but I had a full check up ‘ also the staff in the acute department …

Probably the most positive experience i have had with the NHS today and my first visit to Maidstone Hospital. The staff were attentive, respectful and explained everything to me fully. I felt less like a ‘body’ and more like a person.

I only rarely leave reviews but I got to say the best hospital we have been to. My partner fell over and hurt her knee and ankle, we went to A&E and from the receptionist to the doctors they were all amazing. Very quick and very friendly staff. The nurse that examined her made our day!

Seldom visit Maidstone Hospital… always busy and can be difficult to find a parking space… with Covid restrictions/precautions in force, can be queues for pedestrian entry at the main entrance and A&E… at busy times the queue for …

Fantastic place from the receptionist to the amazing nurses that dealt with a very anxious patient namely me to the consultant I could not have been cared for better the genuine care I saw one nurse extend to an elderly man to the …

Pre opp assessment,
Had to go to the pre opp assessment department today, was seen quickly BUT, things I would expect as part of a pre opp assessment to make sure everything was …

Been here quite a few times as l suffer with recurrent migraines when I have been out and about the staff have not always been nice to me and I have mental illness which is triggered by how people treat and is not an excuse this is how my illness affects me honestly I am being truthful here

My son hurt his thumb playing rugby. He was booked in, triaged, consulted, splinted and out in just over an hour. I’d packed a bag for the long haul. How wrong was I? Well done Maidstone A&E.

Was once a good hospital now I find this hospital bad for keeping appointments time say be there 10 minutes before your appointment and your still sitting in waiting area over two hours no one explains why

I attended on Friday and I expected a delay. Unfortunately, the delay was increased by many hours as I was left in a waiting area and forgotten all day. When I was eventually seen by the right people they were great and I was attended to …

Seen today, had an appointment and was seen, tests ran and given medication all within 2 hours. Staff were excellent, couldnt fault them. Thank you

Parking is beyond a joke, not even close to the amount of spaces needed. Spent 40 minutes queuing for a space. Maternity Triage we fantastic though, 5 star to them. 1 star for parking

Typical parking nightmare of a poorly run NHS hospital car park at peak times, why allow vehicles into the car park when there are no available spaces left, at least 20 vehicles just constantly driving around searching for the next available space. The hospital however is as well run as you’d like to expect.

All staff were kind and helpful. A big thank you to all people that we’re involved in my treatment for wet macula degeneration. Received good news on my last visit after 3 treatments I was informed “that it had worked”. Thank you all.

All though they are under a great deal pressure I found that the response I experienced was amazing and very proud of our HNS 👍 …

Was there on Fri 11th nov 2022 Not only was the triage nurse really kind and professional she was SMOKIN!! omg it’s a good job I have lots of ties to break! Can I say that? Pff just did. But seriously all the staff from the cleaners to the …

Had an Op on the 12th Jan…..I wasn’t expecting to have an Op and only found out in Dec after a diagnosis ( which I hadn’t been expecting either). Then fast tracked and had multiple appointments. Cannot fault the service, the Consultant, …

Had a Cataract operation, the kindness care and attention from all the staff and Doctors couldnt be better, excellent.

I rarely write a review but feel I have to given my recent experiences at Maidstone hospital.
I was sent to a&e by my GP with extremely low cortisol levels, and received …

This review is solely about the Maidstone Hospital pharmacy.
How can it be acceptable that the average wait time to collect a prescription is 45 mins rising to an hour in busy times? When I visited there were only half a …

Went to a and e this morning,I was sorted and on my way home in less than 2 hours, brillant service

I had to visit due to an eye problem and swelling and pain in the area. I went in to a & e was throughly examined and set at ease. The doctor even went and got a prescription for me. I was only in for 2.5 hours saw 5 people, had bloods and …

WoW – Just spent 20+ hours in the A and E departments at Maidstone and Tunbridge Wells. Although the experience was long, a massive hats off the one and all – 1. Maidstone receptionists service with a smile 2. Triage nurses at Maidstone and …

Parking is awful especially for disabled parking and Wheelchair users. Be helpful if people who don’t have a blue badge didn’t just use a disabled parking bay for their convenience. It’s just a shame that they don’t understand what it is …

Av been in a lot off hospital but this one gets top marks thanks to all the staff and doctors and nurses that help me keep up the good work well I thought this hospital was good but now I can say it’s not I was bk I there from Sunday till …

Maidstone Hospital is truly Unique Place for all your health and emergency services. I have been using the Maidstone Hospital for more than a decade and can affirm it is like mature cheese, wine and steak becomes better with time. …

The staff were all very helpful and efficient, I’d had an Ecg, blood tests and ct scan all within a few hours of arriving and seen various nurses and consultants. My only gripe was having been waiting to be discharged it was over 5 hrs …

Had my first A&E experience today, very impressed and the process was very efficient. Was sent for an x-ray and each staff member I spoke to along the way was polite and chatty and took the time to make me feel comfortable. Was expecting a …

I went into Maidstone hospital recently for a major operation and I couldn’t possibly fault any of the nursing staff. They were very kind and compassionate. I was looked after extremely well by both the admissions team and the short stay team. Thank-you all very much.You all do a fantastic job!

All oncology staff are attentive, skilful and caring. I’ve hardly ever had to wait and all the nurses and healthcare assistants go to great lengths to make sure I’m comfortable and free of pain. My very skilful and creative oncologist, Dr …

Had to go to A and E on Sunday. Was Surprised how quiet it was. With Social Distancing in place. The reception area was set out well. The receptionist wasn’t overly pleasant but the nurses and GP were great. I was there about an hour in total. As usual our great NHS did a great Job. Thank you to all the A & E staff.

i had the need to use the services of the minor injuries unit today. with all the talk of the state of the NHS I was expecting so much worse. very pleased with all i met, but a special shout for Monica

Have over the last 15x years had many dreadful experiences with Maidstone A&E, especially with my late elderly father who was treated abominably on numerous occasions. …

My husband had treatment and despite complications they gave him a excellent care which we are very grateful for thanks to everyone especially as they are under immense pressure

I was taken into A and E last night due to non epiliptic seizures. I was put into a bed by the lovley ambulance workers and then left seizing for 45 minutes untill a doctor came over and shouted at me your not having a seizure, see this …

I attended A and E in February 2021 to get an x-ray on my ankle. Xray complete I was informed it was “soft tissue damage”, given crutches and sent away. …

No fault from the medical service but some of the staff spoke to me with a terrible attitude. I asked how long the wait was and was spoken to under the assumption that I was complaining when I only asked a question. After that I asked …

Bought my son to this hospital last night.
Suspected blood clot on the lung,was discharged in the early hours ,came back at 06.30,due to pain and as advised ,over two hours later still no pain relief as …

Had an appointment in ultrasound today, and cannot praise enough the kindness and professionalism of the staff there. The receptionist was smiling + pleasant and the ultrasonographers were really good – even though I messed up with my prep …

I’ve unfortunately had to have surgery a few times in the last couple of years. Both very major. Maidstone hospital dealt with this as the consummate professionals I knew they were. …

I’ve just spent 4 days on the Edith Cavell word recovering from COVID. I leave with a new respect for such hard working under paid and under appreciate set of nurses. …

Absolutely brilliant service from start to finish. I was really looked after by all the staff and treated with patience, kindness and sympathy. Thank you Maidstone Hospital, a lot of GP practices need to follow your example rather than treating their patient’s as a nuisance.

Wife has been waiting since 6pm with our daughter. Triage have not cleaned or treated wounds on her arm and hand since she’s been there. My wife has asked when will they be seen to the same we’ll let you know ( knowing full well they have …

Maternity department- brilliant. Thank you for the fabulous care we recieved during the birth of our baby. The staff in maternity , delivery suite and postnatal have been brilliant.

Just visited Maidstone Hospital with my disabled mother. Had to get her to the Peggy Wood clinic. Drove to back of Hospital and went to the entrance where the clinic is. I explained to the security guards that were sitting comfortably in …

Terrible service!

Came here with my partner and daughter to see a pediatrician consultant. …

Great experience with Maidstone Hospital. Me and my son (9) were in on Saturday for less than one hour! He had fractured his ankle at a trampoline park and they all were great with him! From the receptionist, to the nurse, x-ray lady and …

I took my friend to the eye outpatients. Bob at the entrance was very kind and got a wheelchair for her. I took the car to park it. A very nice young man saw me struggling(I use a stick) and offered me a lift in the wheelchair he was …

Got taken to this wonderful hospital with a suspected heart attack. Can’t stress enough how amazing all the staff especially those in the CCU were. From the moment I arrived was treated with care, compassion and respect. Even on discharge …

4h in A&E, my husband’s nose is bleeding and he is in great pain from a dog bite, his nose needs reconstruction. He just asked the nurse for painkillers and she said: I am going home, somebody will give you some … and she Is at the …

Would like to praise the exceptional care shown by the staff in the Stroke Unit of Maidstone Hospital towards my elderly mother. They were kind and cheery, attentive and professional too. We, the family, were very grateful for excellent …

Why do you insist on visitors using the hospital’s face mask? I had my face mask on but was asked by people at the maidstone site entrance to use the hospital’s own, they said the same thing to the lady in front of me. What is the rational behind this? especially when the person is already wearing a face covering.

Back in march I had a bycicle crash which resulted in a fractured collarbone. The A&E visit at Maidstone hospital was overall pretty good, in and out in an hour, with x-ray and treatment. The nurse at the x-ray section was not gentle at all …

I had radiotherapy here for breast cancer and I cannot praise the staff and the hospital enough. They were kind considerate and caring. Yes it is difficult to park sometimes but that is just because they are so busy. The hospital is clean …

I’m diabetic and the staff are always friendly and helpful

Maidstone hospital.

Long Time waiting …

I hurt my wrist (which turned out to be 2 fractures) and attended Maidstone Hospital A&E and subsequent care via the fracture clinic. I was seen in triage about 5 minutes after arriving at the hospital, in X-ray 40 minutes after that and in …

The Dr rang me to tell me to get in to see my father following a stroke knowing I lived a 5 hour drive away, her timing was impeccable. My father was very ill, they moved him into a private room for privacy while he passed away. They …

Just wanted to say how kind and professional all the staff in CT GALLAGER suit were this morning. Richard set me at ease for this virtual colonoscopy and is amazing at getting a needle in me the first time! What an asset this man is to your team
Thank you

Genuinely caring staff, professional but still with a kind heart.
Carparking is a bit of a pain, just not enough spaces, and the walk to the main entrance, well at one time I thought we should call a taxi as it’s so far. …