Leicester Royal Infirmary reviews

Went to this hospital with chest pain and health care assistants, nurses, doctors were all so calming and reassuring. They did thorough checks, ECG, bloods, chest X-ray and physical examination to rule out anything serious and put me at …

Absolutely fantastic kind doctors and nurses. Thank you so much for your help, care and attention. I really appreciate the care you gave me in A&E and how much better you made me feel with your knowledge, treatment and swift efforts during the nighttime. I’m on the mend now and feeling very appreciative to you all. thank you 🙂

I feel very disheartened by the staff in the hospital. I have always stuck up for them and felt sorry for them but having experienced this last week with mum in a critical stage the doctor has been arrogant and not even willing to do …

Once the reception knew that I was having chest pain, the examination process was expedited. From ECG , blood pressure test and blood test. The nurses carried out efficiently and professionally. I was told to wait after the blood test. …

My experience at Leicester royal at first wasn’t the best, but as soon as I got moved to ward 21 bay 2. I got looked after by amazing nurses. Very entertaining. Would mention the nurses name, but don’t know whether that’s allowed, but had …

It was the night before Christmas Eve. My GP had called and said my blood test was extremely low for haemoglobin. …

Worst thinking i came to uk by seeing this kind of place I never ever throught developed countries hospitals will have this kind of waiting period. Instead of improving your currency better improve your hospital facilities .

Staff is doing their best to attend patients’ needs. Parking can be improved. Attended for physio assessment and the physiotherapist was kind and patient. I have also asked few questions regarding tinnitus as he himself suffering from the same.

I hadn’t been near the place for years, had to take my wife to the A&E, well, let’s just say last time I came. It was like a third world country war zone.
However, now completely different fabulous new building and extremely kind and …

The admin team for ophthalmology should all be removed and replaced. They are an embarrassment to the hospital and the NHS. I had a referral appointment but they failed to send me the appointment information in the post! When I queried it …

I had cataract surgery 15 May. All staff were so thoughtful and caring and good natured and kind – I can’t thank you enough for the treatment all round. Aftercare great.

A&E is shockingly filthy.. dried blood on the waiting room chairs, up the walls in the toilets and when you get into a consultation room there’s more dried blood on the chairs. Huge pool of Vomit on the waiting room floor just left. …

I have just spent 24 hours in A&E Red Majors. Nothing was too much trouble. I was treated with kindness, compassion and dignity by everyone. Special thanks to Dr Jenny Worrall. …

♥️PROUD BLOOD DONOR♥️
I actually wasn’t here personally but my blood donation travelled 145 miles to help save someone’s life. …

Staff do their very best under extremely difficult circumstances, there are never enough beds or nurses for A&E patients, and seemingly not enough floor space for new beds as I was under observation in a plaster-cutting room, along with …

At the reception they put wrong complaints in the records but the nurses are very nice and helpful , ladies at the reception too. Huge queue, we arrived here at 5:30 and the estimated waiting time to see a doctor is 6-7 hours. Wow

Been in A&e since 1pm, and now it’s 1:15am, still haven’t been assessed. Sau had previously diagnosed urgent hernia surgery, now there is no beds available and I am made to wait standing in A&e until a bed is available, and even then there …

Was sent to a senior consultant named Dr. Manjiri Kharre to have my anomaly scan during my 22nd week of pregnancy. Showed no professionalism at all – asked for a cup of tea during the scan, measured all the organs wrongly as she kept …

i would rather die than ever go here again.

if an ambulance was driving me towards this hospital, i’d do a back flip and …

Unprofessional, rude, very irresponsible behaviour from staffs.
They refer me to different emergency care saying they’ve already booked an appointment for me but they hadn’t even email to the care centre. …

1 of the worst hospital i have ever visit. So much waiting time in the children A&E.
Being coming from the busy area like Wembley have never experienced such a thing 8n nothwick park hospital

I was triaged efficiently in A&E and seen in just over 2 hours. I was fully assessed and treated with great care and respect.Great clinicians, great service. Thank you to everyone working in A&E

Was admitted to SAU ward 16 all staff were so friendly especially staff nurse on the night shift so very sweet and caring after op was transferred to ward 21 my goodness this ward is run with a calm serenity it’s like a truly well oiled …

This place is a joke I’m waiting for an appointment for son to get his ear sorted out.we have been waiting over a year to see someone an all I get is a text from the hospital saying sorry for the delay do you still want an appointment text …

Waited 5 hours and in massive pain nobody in the waiting room have been given no pain medication however when I was seen they did good tests and were very kind and helpful

I appointed by emergency services
and waited ,after 12 hours waiting they say you have been discharged.I was waiting to seen by doctor.They say called me over the phone.but i didn’t receive any call. What a worst hospital.

Released in 2 days with no new treatment. I was repeatedly moved from ward to ward, eventually to a surgical ward where I was almost completely ignored. This hospital is a joke and I left worse than I entered. I hate this place

I had to attend a&e this morning and expected to be there all day. I was triaged x-rayed and bak to injuries and out of there all within 2 hours. The staff were super friendly and overall was a pleasant experience.

We are here in maternity assessment unit.
There is one lady she is 39 week pragnent her baby water bag is leaked.
She is in bad condition . …

So after calling NHS 111 the service was very good and I was advised various options of which I chose to go to A&E at leicester hospital.
So all in all the wait from the time I arrived at A&E to my actual departure was …

‘loved it’ is a weird comment. Attending appointments lately they’ve been on time and efficient. Different story if you attend A&E

Attended the hospital today. I found it to be nothing more than grimey in every way. …

GILL SANDERS 5 STARS – I couldn’t find a form on the website that was not anonymous. I want to say that I was in the fracture clinic on 04/01/23 and she went out of her way to go over some personal information there and then, I was due to …

incredibly slow. my partner waited nearly 6 hours to be seen, got moved to a different area and waited for another 2 hours. ended up leaving without being seen as it’s so slow. staff don’t care, shrug their shoulders when you ask them how …

The customer experience was trash I called them on Sunday at 2pm and they got mad at me for calling on a Sunday for only 30secs. I would have gave 0 but I had to give one.

OMG don’t ever go there the staff are terrible they don’t know what they are doing and really don’t care. I would advise you find an alternative. You can’t post if you don’t put at least 1 star. Personally I would close it down

The nhs is finished why is when a woman gives birth they have so many silly procedures about family visiting this is absolute rubbish private health care will most likely have to be a only option as this is rubbish you have silly wait times you have no manners I do not advise anyone to come here to give birth

I came with a child with a high fever. Nobody cared, the waiting time is indescribable. Two consultations, an interview with a doctor. The doctor asks if the child has asthma, I reacted negatively and then the doctor gave an asthma spray …

Nicu department- outstanding.
We got transferred to this hospital from our local hospital which is over an hour away. We hadn’t got a clue what to expect or what was happening at first, …

My mum died today at LRI. Not once were we asked if we wanted to see her. We were told that the” BODY” would go to the morgue. This was my mum. We still don’t have a clue what to do next! We were left in a room for what seemed like ages …

We have been waiting to get seen by a doctor 11 hours in total! this is unacceptable and disgusting my father was suspected of kidney disease and they only cared abt drunk white british people disgusting treatment if i could hive zero stars and make them close down I would

What a service. All staff from the security and reception to the doctor and nurse that treated my 90 year old Mother with a severe nose bleed so well. Cannot thank them enough.

Appalling 86 year old father left waiting to be admitted to a&e for 8 hours in the back of an ambulance all evening and early hours
Discharged whilst gravely I’ll after Dr Alexandra informed family member that …

Love how people are quick to judge an emergency from a walk in with probably a cold I carnt thank the l.r.i enough for there work saving my dad with sepsis after pneumonia and delivering my son via c section 8 weeks ago who is currently …

The staff looked after my grandma very well. She was satisfied with the meals provided apart from the porridge. The only problem is visiting hours. You have to call at 8.30am on the day you want to visit for an hour slot and two people can …

MRI team absolutely excellent. Just had a scan this afternoon and the team were great. Everything happened with minimal waiting and the staff were lovely, keeping me informed about everything they were doing and making sure that I was relaxed throughout. Thanks for making the experience a very positive one.

Being in it a few times, and it’s alright. Just need to update the building a bit, so it should be modern.

What a shambles the staff don’t care are rude and dont even hide it. The NHS is in a crisis, no money to buy equipment for patients. Guess what the Leicester royal are getting rid of good working beds and sending them to Ukraine, no wonder there is a shortage of beds. You can’t make this up what a joke!

Fantastic first class care from every member of staff.I had a few tests done and didn’t have to wait long.A nurse even came round asking if anyone wanted a tea or coffee which was nice. …

Extremely bad 👎 8 h – 12h waiting for an emergency? Its insane waiting these amount of hours for an EMERGENCY , it’s scary to think that these are the people we are meant to go to when needed ASAP as it is an emergency. I do not feel …

Diabetic eye clinic Reception very rude. As my 83 year old mum took ill showing high temp, runny nose and coughing. I rang the department to inform that it was safer to Rochdale the appointment adue to sudden ill health. The Reception staff …

Spent 7 hours in a and e and then 3 hours gau before self discharging myself as still had not seen a dr at that point after 10 hours . Very bizarre experience with complete lack of communication from anybody about what was going on at one …

Kind and helpful staff, Gp very good and listens. Professional service.

Helpful staff, clean surroundings, and not much of a wait on Sunday.

NHS are struggling but they were very efficient and helpful with my issue.

I can’t fault the speed in which I was seen initially, all the staff were lovely, but once in the care of the GPAU it went downhill. I can’t fault the three nurses that spoke to me, they were absolutely lovely, as was the blood nurse, but …

I went to A&E for mental health related conditions and the staff were lovely. Non judgemental and I was seen quickly. The staff made the whole experience a whole lot calmer and they were quick to reassure me when I got nervous. Thank you so much for everything!

Been attending this hospital since May Rheumatology and Eye Casulty Al Consultants Doctors and Staff are so helpful and understanding Can’t fault them at all

Ward 31 Windsor building , my dad was left over night with wet bed , in the morning when I got there was no one to help , the nurses have bad attitude when asked something. He was in pain . No one comes to check on him . I had to wash him …

Absolutely horrible, the way they treated my friend when she was pregnant was disgusting. Rude staff, they don’t care about their patients. My friend was left with no bed for three days while induced. There is much more to the story I don’t …

Considering it is a university hospital it is an extremely poor example of the NHS.
Waiting hours between tests, kept in the dark, forgotten about when medication …

My mum was sent to A&E by her Dr suspect DVT. Doctor requested a scan, x-ray and blood test. 11hrs Later they hadn’t done nothing.also I was asked to leave. By the look of the situation I had to stand outside with a group of other people …

Thank you for the care I received yesterday 9/04/22, it was a long wait but when its busy that cannot be helped. Desk staff kind, nurses first class and the Doctor ubove and beyond.
Thanks to you all keep up the great work

From how wonderful the paramedics that took me to the Royal, I knew I would be in good hands. I went to A&E and was processed into the Acute Medical Unit. …

Visited A & E due to a recent injury. I was appalled by the condition of that hospital and by the rudeness of its staff. The doctors were helpful and caring however the nurses did absolutely nothing to inform patients about the waiting …

It would probably be better for your health if you just avoid going here at all. Seriously rude, unprofessional and self-entitled doctors. Utterly incompetent reception staff. Fight to be treated at any other hospital, but avoid LRI at all costs wherever possible.

From introducing myself at reception in my clinic to leaving I had been treated with respect and kindness, concern, professionalism with a friendly attitude. All the staff from reception to the consultant were excellent.

Brilliant service from LRI A & E. Following awful service from our local GP surgery over two weeks where they tried everything to avoid seeing my partner about a concerning problem, we attended A and E at LRI in desperation. They were so …

My daughter was born here last week. My partner had a couple of days wait on the ward for a slot to have her waters broken but so what it’s busy. All the maternity staff were exceptional. As were the doctors who looked after her following a …

Absolutely disgusting behaviour from a certain member of staff by the name of Ellie from edu she is a bully and the hospital should be disgusted by her behaviour and attitude towards patience that should get compassion and empathy. she …

Awful
The parking is extremely bad, stupid small car park, we don’t live in Leicester, we live 50 miles away so we need to drive there to park …

From the bottom of my heart a massive big thank you to the staff at the LRI Ophthalmology Suite and the EFU ward. My 87 year old mum came in for an eye operation on 16/11/21 and had to be kept in overnight. The care she received was …

No one knows what they are doing. When you tell them what to do they take it personally and become very aggressive. There is curtains in a room to devide spaces for the patients but the midwafes dive in to our personal area without notice. …

Car parking is horrendous, half the car park is a building site. It’s a nightmare.

I got sent here by 111 when I was experiencing extreme chest pain, the nurse on 111 put it down as an urgent matter with the hospital. It has currently been 5 hours of sitting alone in the waiting room and I still have not been seen! I have …

I don’t understurn how ther r working send letter month ago and when u arrived u have to wait 3hours my 4 years old last meal was 12 hours she not allowed to eat when u come here wait wait how long 4 years can’t be hungry we paying tax we …

I had to wait more than 9h for one check up and people who come before me they go home after 4h.
It was better in Italy they took only 1h to finish and they have better doctor.

NHS getting more worse. What the point to go to hospital if I have to wait more then 14 hours to see a nurse. The place day by day going down.

Had a 15 minutes wait then a 15 minutes appointment no problems

Thank you to Nazia Kardame (ENP). I attended the Injuries department for my accidentally sliced thumb injury. She was very professional. I was dealt with quite quickly within an hour and received a great service.