Mansfield District Council reviews

On Thursday 8/9/22 ….. Thousands and thousands of people turned out right here to witness the famous TOUR DE BRITAIN!! it was absolutely amazing!! Phenomenal to see so many people enjoying the cycling!! N to see so many people interested …

Absolute state of Mansfield roads, tempted to start uploading Youtube videos showing how useless these people actually are….potholes look worse after they’ve repaired them! still waiting for 3 massive potholes on my street to be filled …

Been without gas and hot water for 3 days been ringing the EMERGENCY LINE everyday and still no one can come out all you get is we can’t guarantee it’ll be today. Some emergency like this is absolute joke. Looks like we are all gonna freeze to death

My call was answered without delay with a recorded message giving options and warning of possible delays, however once I’d made my selection my call was answered immediately by a very pleasant operator who guided me to a new application …

Phoned on Friday afternoon regarding a green ‘wheelie ‘ bin that was not emptied . Sent a crew out , & was emptied on Tues ‘ .

Like to know how the bin lorry is unable to get down the street where I live to empty the blue bins on a regular basis, but can get down every time to empty the green bins !!!

Absolutely horrific we have been struggling with damp and mold for months and they refuse to get someone out asap I’m beyond fuming and I’m still struggling for someone to come out.

Appalling supposed to be great and helpful. Well been on the waiting on quite alot of things and have to ring them up to remind them it’s a joke 😂 …

The Internet option does not tell you when your glass Bin will be emptied when they’ve missed it. Try phoning up and calls don’t get answered. Online just says wait and they’ll do it when they’re ready…. …

No one answers to emails. Complains or any help impassable to get in touch. All you do is giving penalty tickets. No support at all. Terrible service.

Charge small business first and ask questions later ? It takes 3 months for someone to review rates for added parking spaces but in the meantime we will summons you for payment while we wait for your review even though you are well below the threshold? Trying to speak to anyone at the council :-/ ?

OK to start with bins we live in a new built with a difficult turn in, some of the drivers are OK but some depending on mood just drive away n report couldn’t turn in in bearing in mind this is a council built property, now onto repairs, it …

Brown bins wasn’t emptied on the correct day due to not enough drivers due to being pinged with COVID which is fair enough, but then heard bin lorry this morning 14th, @6:30 so ran down and they was on corner of the street so I shouted can …

Have been having problems with my lights tripping recently, had council out to see if they could sort it out. Repair man said he couldn’t see any problems. Explained what had been happening, told me that that was impossible.

Measured my doors wrong now I have to wait another 200 years to get them replaced staff are rude and don’t do anything to resolve the process

Customer Service? Non existent. My brown bin was missed almost 2 weeks ago, not a problem, it happens. Trying to galvanise Customer Service into action is another kettle of fish. 2 phone calls, each asking the same questions to establish …

I have a fridge freezer and small under the counter fridge to dispose of. So rang MDC to arrange collection. This was on the week ending 28 of August. I have paid for this service and was told it would be collected on Sept the 10th. Still …

Appaling services,
Extremely rude staff.
A lot to be improved in regards customer service.

Brown bins wasn’t emptied on the correct day due to not enough drivers due to being pinged with COVID which is fair enough, but then heard bin lorry this morning 14th, @6:30 so ran down and they was on corner of the street so I shouted can …

Appalling in every way waiting years for repairs.Contacting online is a waste of time never respond and phoning takes forever.Its unacceptable. Although they are quick to your door if they you owe a bit of money.

Recently moved into the area I had to contact council for a new bin as the one found at the property had a massive crack. I’ve sent them an email asking for it and had a reply back quickly explaining me that that’s not a problem, that the …

Blue bin wasn’t emptied due to apparent glass contamination which is a load of rubbish when clearly just cardboard. Rang up, basically like talking to the wall to incompetent staff. Absolute shambles. Where is our council tax going? Clearly …

Why, when I pay one of the highest council tax in the country, repairs/roads/highways/grit bins and many other issues come under notts county council jurisdiction. What is my council tax being spent on and why can’t MDC deal with council tax payers issues who receive my payment every month?

Disgusting customer service, discriminative to those with disabilities, extremely lacking in compassion for those that need support and in general quite off hand. I would also worry about an elderly person trying to deal with these people!

Appalled with how they’re (housing service) always sided on the abuser and never on the victim’s experiences and health. Evening giving the abuser a heads up so they can behave when the council is setting up a recording procedure with dates …

You add a journal note and never get replies. You can’t get to speak to anyone and they are not accommodating for people who work! Constantly having to have time off work to give them details I have already given them. Shocking system …

I notice chesterfield road south, had a machanical road sweeper for the first time in years. Oh ya bike tour coming I wondered what the special occasion was.

I had last week, what suppose to be, a simple call to find out what will be an council tax band for a new property!!! My phone call was transferred to building department, adviced by Valuation Office Agency, to call on this department, …

Tried to obtain information about roofing tiles from MDC. I explained I had tried several sources new and reclamation yards with no success. This is a purchased property from the council. All I need is information on where to but them1. I was told it is not MDC policy to give out such information! Great….New roof it is then!!

5 weeks and still no bin collection green bin, 4 weeks blue bin, ring up and still nothing done, sending photos and details to Ben our local MP, sadly I’m one of many in our close.

Bone idle, they never come out on time and Always cause more damage than fixing anything. Worse service I’ve ever witnessed in my entire life

My green bin wasnt emptied last week they said it was overloaded NO IT WAS NOT I phone refuge up and was told I must have took a bag out of the bin (I have pics of the bin) they refused to collect it for free they said it costs 25 quid to …

Pretty disappointing, staff generally helpful but further up it changes in some depts, neighbour difficulty, had to raise it via the council told to continue to raise complaints by the police, letter from council saying I’m not to complain …

reported in 2017 nothing done then again 2018 nothing done now this could have kill some 1 my children ext survivor said it was fine 3 times the bricks could have fallen out the class shattered no apology from the council nothing now they …

Won’t empty my green bin due to the lid a little empty, it’s okay it’s gone in the blue one and I’ll hide it with recyclables 👌😂 …

Never had a problem, always found them civil and helpful. It’s a case of treat people the way you expect to be treated. Having said that the phone system is pants!!

If only i could set as 0 star. What do they do with my money £150 a month for no service 😒 …

iv no heating rang up and was told it will take up to 3 days for someone to come fix it

Bin collection men are a disgrace moved into new build gave us 180 litre bins instead of 240 which is average for councils and i watched them leave a bin cos it was 3 inches up and they charge band b what a joke for 3 bed properties 180 …

i love nottinghamshire deeply but i dont get all the tree chopping we are going through global warming and if you chop more trees down your causing more problems also mansfiled and mansfiled woodhouse are great places to live and if you chop the trees down theres going to be no countryside feeling

Bins doesn’t get emptied second week!!!! Only ours without any fault from our side

Can apparently take money out of your bank account without authorisation…

Rude staff think they are above everyone. If you dislike your job that much move on don’t take it out on the people paying your wages!

Been trying to pay the council tax for Dec 1st, site keeps timing out after payment submitted, what is WRONG WITH It, sorted eventually

Brilliant service and very helpful.went into day to look at a chair for my mum found one at a great price and delivered within 4 hours my mum is very happy

Shocking how to get a simple job is such a big thing at this council. Service is shocking

I always have no problems when ringing or popping in. Always helpful and friendly staff.

Great service!

Total waste of time! Not fit for purpose

Longest opening message ever! Nobody answered the call after hanging on ages

Tried ringing MDC to ask when they are going to train someone to answer the phone, no one picked up ?

Terrible council. Rude staff especially Alison on council tax, nothing but trouble.

Very beautiful place and nice atmosphere 👌👍😀 …

Nothing staff are rude and ignorant hope I never have to go again

Terrible people, badly run, very badly organised, customers pay for their mistakes

It is a beautiful place but out of area

According to the department you are dealing with