Monese reviews

To all people who even think of opening a account with Monese. Don’t even do that, it’s a biggest scam happening in UK. They will block your account and eat your money. You will have only options to email which they will never reply. I wonder why the government is not taking any action against this fraud bank

I have 500 euros on my blocked account. Already 4 months passed, nothing is resolved, most messages are ignored.
Looks like scam.

It’s difficult to get response from Monese on reported issues.
I reported transaction dispute since more than 2 weeks but never got any response from them till now. …

Scam bank, I’ve been trying to get a hold of them to unblock my account which was blocked for absolutely no reason but still nothing it’s been over a week and I can’t get any of my money out , do not use this bank they’re a bunch of scammers.

I Transfer Money from another Account and it didnt apear in my Account i try to contact in the Chat but they closed it , i dont Know what to do ! How to reclaim it , a Lot Email but No Response !!

Worst bank ever. they decided to temporarily block my account for over 3 days now without any explanation as to why or what prompted such. I was asked for my payslips which was odd given it was my partner that sent the money into my Monese …

I have transfer money to myself of over £300 to my monese account so I can get my baby food and other stuff then monese blocked my account. They asked to send them my pay slip I have and asked me other questions that I have answer . It’s …

Awesome Neobank.
If you have just arrived to UK and need an easy way to get bank account – Monese is the one you should take. Have been using for several years with no issues.

Scammers.
Don’t trust them.
Also, Customer support doesn’t exist. …

I have an account this unprofessional bank. They have blocked my account without any reason. After several months of messagins and complains, I have received a communication that my …

Edited* I wish I could give a zero but its not possible. I downloaded Monese, tried a £5 deposit then after my satisfaction downloaded it on my new cellphone. After trying to login they blocked me and reassured I would be contacted shortly. …

Îs very bad because i was victim of fraud and they not rezolv anything. More of this monese Say to speack with that person If i want money back. Im șo upset

Hello everyone,

What happens after they block your account?? …

Been calling and emailing them regarding the app, no one answers neither reply my email. Can not access to my app. Worse bank I have ever had in my life.

Worst bank ever! Blocked my account for several days. Do not respond to emails.

PLEASE USE A HIGH STREET BANK INSTEAD. This is a bad bank. My account has been blocked for seven weeks now. I am disabled and am going into poverty because I need the money. Thousands of people on the internet are experiencing the same. …

They deserve no starts from me to be honest. To all people going through the same thing. I’ve been using monese for 4 years now. then they decided to block my account for no reason at all… all a bunch of useless acts of a good service to …

PLEASE USE A HIGH STREET BANK INSTEAD. This is a bad bank. My account has been blocked for seven weeks now. I am disabled and am going into poverty because I need the money. Thousands of people on the internet are experiencing the same. There was no reason for the account blockage. PLEASE USE A HIGH STREET BANK INSTEAD.

MONESE THE WORST IN CUSTOMER SERVICE
Ive been banking with Monese for about 3 years now and up until now never had to contact them directly until today when I couldn’t access my Monese …

Unfortunately there isn’t lower rating than 1 star, Monese does not even deserve 1 star. In the name of ” business decision” my account was closed with no further explanation, or problem solving to return the money from the account ! My …

The worst online banking I’ve ever met. First they blocked my account and I 3(!) I couldn’t get a response from the support service for a month – what’s the reason? But then the funniest thing, I decided to close my account myself – from …

How can you even complain about this magnificent prepaid card system? Honest to God, I’ve been using it for 5 or 6 years now and it never happened the things I’m seeing in the comments. Have no idea what the people is talking about but, …

I wish there was less than 1 star.
Please read this before get involved in this joke “Online bank , Monese” …

Just like everyone else they block your money and access to your account. Don’t ever think of opening an account with them

After 4 years with a very normal account I get this email asking me to asking to submit a lot of sensitive personal data, but no happy with it, they ask for more (original documents) or they threat to cancel my account. Many BIG companies …

I had my account with this bank since 3 years and this was my mean account my wages comes into this account, last week on 7th December 2022 they had blocked my account for temporary, without telling me or giving me any warning since that …

After 4 years with Monese they diceded to blocked my account with no reason.
Since March they blocked my account, I sent what they asked for and so far they don’t respond, I’ve sent several emails and nothing. …

Initially I liked the simple designed app and the very competitive pricing model. However, has a very poor customer service even when choosing the premium version. My account got blocked several times, even though I provided income …

DO NOT USE THIS BANK! My poor son has been scammed of £500. They won’t release the money unless he provides them with £200!! Some rubbish about gift vouchers being sent to them. My young son doesn’t have £200 as he has just been scammed of …

“ SCAM ALERT “ i dont understand How can this company even exist .
Clearly they have no customer Service if any urgent problem occurs. Called them at 4PM ,kept me on hold for an hour and then a answering mesg comes up our …

To all people looking to take Monese legally to court. File for a motion for seize of trade in UK territory I have do it and it’s waiting approval by court. This people don’t even bother to return money to customers after a fraudulent …

I’m an international student in Uk and these mfs blocked access with no reason. Neither replying to emails nor attending call. What should i do i’ve amount in it. …

Please don’t open a Monese account, I opened one about two years ago. I updated my app eight months ago, and I can’t enter my app now due to blacked me. They called me after ten emails. And they couldn’t solve my problem. I sent lots of …

Worst bank in history. They blocked access to my account. I’m an international student and I have more than £5000 in my account. I had to pay my tution got loans from friends and family. No replies to email and calls. I’m still waiting for …

SCAMMERS !! like it happened to the many reviewers here these scammers and thieves took my money. Beware of them. Call authorities, press, police, lawyer. What a world we live in where people like this can still continue to rob people…

Account locked 8 months ago with 2300 GBP. Sent a lot of emails, I got tottaly ignored. Support simply don’t exists. Keep you money away from this burglars.

They closed down my account and I haven’t heard from them since then. Sent several emails
To know the procedure to get my money back. Didn’t respond to any of the emails. …

Don’t you open a bank account with these thieves, they’ve been holding my uncles money for the past 4 months and when we try to contact the customer support team they would always say that there is nothing they can do and that we have to …

These people are fool . Never trust them with your money. According to the reviews, DO NOT OPEN AND ACCOUNT WITH THEM. They are scammers and rejected fault on others people. They even put a marker on my boyfriend’s name on Cifas without …

Had an account for 3 years now have all my money will not reply to my emails, Messenger or answer the phone. Stopped me using the App also. And still no money returned. 1 star as I can’t give them zero AVOID

it’s normal for you to block a client’s money. We write to you and you do not answer. You blocked my accounts, now I would love to use your accounts and want my money back. Returning the money is also a problem. I have nothing to tell you, everything comes at a price on this earth

My account blocked and they do not respond
Do not open a bank account with this bank. I will go myself to London and i want to get my 2,5k Euros back. i will go with a stik and i will hit those thiefes …

The worst customer service and bank ever, do not get the Monese account. They blocked my mother account and she cannot use her money. I cannot get hold of them send chains of emails calling them every day waiting for someone to answer for …

Honestly, I can’t think of bad words to describe them. here is my story, Me and my friend had the seiss paid into my acc, they blocked it, took them 2 months to finally send the grant back to hmrc and permanently close my acc. I told them I …

good morning. on 10th November I transferred £ 3600 to my brother-in-law’s MONESE account. you have blocked for investigation. to date, still stuck. doesn’t it seem exaggerated? I offered to give you my paychecks and clarify where the money …

You know what this bank is ridiculous! Opened a Lloyds now. My tenant transferred me a simple £1000, and they blocked it for investigation. I provided them with all the receipts and details of the tenant and guess what! No replies, no phone answers, this organisation is a fraud.

Stay away from that bank, I made a transfer 20 days ago in the amount of 1800€ and so far I have not received the funds in my destination account. The customer service is the worst I have ever seen in my life, I have tried to contact you …

Hi Guys just happend to me the same they blocked my account and not answer!
Ive had a propuse as i see a lot of people thousands have the same problem
Lets start togheter all a complaint about this scammers …

This bank is a real scammer!!! I transferred an amount from outside and then they robbed it plus when I contacted them they said sorry we had nothing received

I have deposit 5k pre pandemic for my tuition fees and rent but they have frozen my account for almost 2 years and im giving them a call every week to get my money but they just pass me to as someone else which needs to email me but no response yet after 2 years and i am going to file a case ASAP

THIEVES!!!! THEY CLOSED DOWN MY ACCOUNT WITHOUT REASON, THEY STOLE MY MONEY IN THE ACCOUNT. THEY ARE NOT REPLYING TO MY EMAILS AND THEIR PHONES ARE ALWAYS!! TURNED OFF. THIS IS A TERRIBLE BANK AND I ADVISE PEOPLE TO NOT JOIN IT AND …

Monese started off OK. I had an account for over 3 years. Monese closed it without notice and have not responded to many emails asking for return of my balance . Avoid this company very nasty not returning balance.

Not recommended to anyone was paying for premium plan single payment over £100 only on the 1 of March all sudden my account get closed today with all the money over £600 no communication whatsoever they running a massive scam by looks of it …

Fake bank, They don’t give help

They are thieves. It’s more than 3 months that they blocked my card for no reason. The customer service is not responding at all. DONT WASTE YOUR MONEY.

Customer service doesn’t exit . Worst customer service. They Don’t answer the phone. In the last 3 days I’ve try to contact them whit a problem,I was on hold 3 times, one hour each time, they don’t answer at the emails, they Don’t answer on the chat. Just the worst service that anyone can imagine Monese is providing.

Don’t open an account to this bank. They closed my account with 4000£ in pending. It’s been 2 months and after endless calls and emails…still nothing. This bank it’s rubbish.

Had money fraudulently taken from my account. They refused to help, saying I had to talk to the bank IN INDONESIA where the transaction had taken place. A bunch of shameless shysters.

I don’t know why I used this app for real….this app just blocked me with all my money in it.. I have been trying to reach them all day….up until this time….no emails…how can you just take people’s money like that?!

They have blocked my account for no reason they are holding my money. I have to pay rent and they are not responding. It is a scam bank

very bad service, even they dont have any helpline … waste of time and money … unsatisfied

After 1 months not anybody to answer me . Not costumer service and no any answer to my email.
They are pending my money £5000.00 from same company to another bank account. …

It’s nice until the account gets blocked and no support is in reach to recover the funds. This seems to be a common strategy according to comments on their fb page.

Blocked me from opening an account due to their system not being able to read my passport. Said I cannot open an account with them due to this

Someone did a payment to my account on 22 December 2020 and I still have not received the money. No answer to any of my emails. That’s not fair.

Nightmares regarding customer service from the Company.

After referring to the Monese friends they block the account with no reason and …

The worst chose, my friend been blocked account, 1000 pounds lost, sent emails, call and didn’t help him

where is my money? why are you stealing people money?

This is the scam bank , they block to my client over 2K £ because I made a transfer of sales car ,and now it is going more than 2 weeks no response no answer in phone ,please all you guys who have account in this sheet bank closed before they do it for you and steal all the money, and avoid this bank it is scammer

Dire service – my account has disappeared
Not showing
Not picking up phone …

Don’t use this bank. Absolute scam. If you have start taking legal action to get your money back.

Very bad bank they close my account and they done answer me or tell me the reason also I have money in my account they still don’t give me my money

Blocked my account without a reason. Never get back my money . Avoid

Have blocked a legit payment made by my employer they have blocked my wage and have no empathy to contact me because of them the past 3 weeks i have struggled iys highly illegal what they did i cant wait to sue them

Don’t trust anymore they close my account and take money

Fraud bank and they can’t help when I tell them all situation I lost my £200 .

Frankly, there is no less than one star, but I think this symbol is good🖕I have 3 transfers that have not appeared in my account for nearly a month …

Took thousands and like everyone no response to email, contacting the police

Do not open account with Monese. Worst bank ever…. keep closing account and don’t pay money back….. USELESS

Haven’t got a problem with this bank using for 4 years now