RationalFX average reviews all over the web

2.9
Total Reviews 57

Average reviews from all platforms

Average Rating 2.9

Average reviews from all platforms

  • 5.0
    25
  • 4.0
    2
  • 3.0
    2
  • 2.0
    0
  • 1.0
    28
RationalFX reviews breakdown:
Google
2.9
57

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57 RationalFX reviews on Google

KG
kelly goldsborough 7 months ago on Google
( 1 out of 5 )

AVOID AVOID AVOID. I would give zero stars if I could.
I have used Rational FX multiple times in the past, last time was 5 years ago. This time–as always–I did a GBP/EUR exchange. I went to do it online as I …

PP
Pinakin Patel 7 months ago on Google
( 5 out of 5 )

Have used their services often. Very helpful and prompt with the transfer of funds.

TJ
ty jay 7 months ago on Google
( 1 out of 5 )

Dont use them. Having bad experience currently with RationalFX. Compliance team is unreasonable and nasty! …

AT
Andrew Thomson 7 months ago on Google
( 1 out of 5 )

I’ve been trading using rationalfx for about 9 years. They used to offer value, were right on the ball with prices, and my trades were delivered effectively and promptly. Now it’s a whole mess of incorrect emails about trades not made, poor …

AC
Alex Cook 7 months ago on Google
( 5 out of 5 )

I’ve been in FX for over a decade. What I can say about bad reviews is the following:
1.) FX firms need to make a profit. Sometimes people try to get things for free …

ER
Edward Robinson 7 months ago on Google
( 1 out of 5 )

Transferred my money to their account over 10 days ago, sent three emails and no response at all. Avoid if you can!!!!

HL
Harshit Lakhotia 7 months ago on Google
( 3 out of 5 )

The service was great before Brexit. Recently however they have started charging transfer fee and exchange rate has also gone down. If you are transferring money from germany it takes 2-3 working days for money to reach in their account. There is no reason to stick to this company you can choose any other service which is faster.

KN
Keerti Narayana G 7 months ago on Google
( 1 out of 5 )

False Promise , Bad Customer Service – they put our business on the line of trouble because of XendPay False Promise saying 2-3 working days. they close the transactions before beneficiary gets the funds and absolutely irresponsible customer care service with unpleasant attitude .

SR
SWA Rizvi A 7 months ago on Google
( 1 out of 5 )

Do not use this service at all false claims for being the free or cheapest money transfer, no empathy for UK customer getting ripoff by overseas bank, robotic staff copy and pasting term and condition without showing any real concern or …

FD
Fouad D. ABBARI 7 months ago on Google
( 1 out of 5 )

Very bad company! Poor customare care! Does’t deserve a star!
20 days and still waiting for my money!! Update: Money said to be refunded… nothing yet in the account!! Xendpay is doing everything …. right… now that’s …

T
TheOscarborder 7 months ago on Google
( 1 out of 5 )

I was very angry and disappointed on the final transfer when it did not reach my Spanish Lawyer on time.
It left me in a very difficult position where I could have lost the purchase if …

MB
Milena Berné 7 months ago on Google
( 1 out of 5 )

WARNING: A transaction to a Rational FX bank account at Barclays Bank in Frankfurt has been lost since two weeks. Barclays Bank is like a fortress unreachable and Rational FX has not resolved the problem since two weeks. The German speaking …

LA
LeeAndFrancesca Austin 7 months ago on Google
( 5 out of 5 )

We trusted our life savings with Rational FX and we can safely say that our dealer was very reassuring and we soon received our savings back in our U.K. account from Malta. I used to use another FX company but switched to Rational FX and will most definitely continue to do so as they are very professional.

DB
David Bishop 7 months ago on Google
( 5 out of 5 )

We highly recommend the service we have recieved from this company. Sam Hartly has been a pleasure to deal with. He has kept in touch and responded speedily with any enquiries we have had.
Also the rates were very favourable too .

5E
5dedos Es 7 months ago on Google
( 1 out of 5 )

Do not use them!! I honestly think this company is a scam. It´s either that or the pressure to get results from their employees is so strong that they do illegal practices in order to get clients. We were lied, we signed and now they keep …

SP
Safiya Patel 7 months ago on Google
( 1 out of 5 )

DO NOT USE!! Very bad customer service… Poor communication!! Set up a transaction and it took over a month to reach the beneficiary… They Never had the decency of communicating the reason for the delay… Staff did not seem bothered. Avoid at all costs… Better companies out there.

H5
Hrh 54 7 months ago on Google
( 1 out of 5 )

Don’t use them I’ve been frauded by them, They have over $125,000 of mine and the guys name is Pranav I’ve been going to them at their so called registered office No 1 canada square every day of the week and apparently no one is there from …

HM
Hammad Mustafa 7 months ago on Google
( 5 out of 5 )

Dealing with RationalFx for several years. I always found them to be very professional and efficient .
Highly recommended 👍🏽 …

T
ThePolishTraveller 7 months ago on Google
( 1 out of 5 )

110£ cancellation fee charged even though the cancelation was due to their error (wrongly input SWIFT code by their computer system) money back less fee only after week of calls. Avoid

CK
CARMAN KEYES 7 months ago on Google
( 1 out of 5 )

poor customer service, i paid 200 CAD to send pakistan but i didn’t go through they have cancelled it and when i asked for refund the Man known As Tom bellman, they gave me 1 week for the refund and its been 15 days now i haven’t received …

CR
Charles Rouse 7 months ago on Google
( 5 out of 5 )

I have been using RationalFX for over 10 years. They have always provided an excellent service in making regular transfers to my bank in France and their service continues to give me satisfaction.

VV
Viswas Viswanathan 7 months ago on Google
( 3 out of 5 )

It was good till last year. Now their rates have also come down and they have started charging if we make transfers over a particular amount. The sad part is that I was not even notified of this change and I had to call them up to understand the change. I find Transferwise better and have gone back to Transferwise.

LB
Louis Barbier 7 months ago on Google
( 5 out of 5 )

Really nice service, I use them everytime I can… Sometimes they are a little bit aggressiv, but I can understand them this is a stressfull job .. Otherwise they saved me a lot of money so thx, i will never use my bank anymore for this kind of transaction

AM
Angela McGrath 7 months ago on Google
( 1 out of 5 )

I am very unhappy with this company, in fact I believe they should be investigated for their aggressive and evasive sales methods. I absolutely do not recommend them. BEWARE OF RATIONAL FX.

YZ
Yunan Zheng 7 months ago on Google
( 1 out of 5 )

Offer low price at the beginning to have you open account, price is raised quietly later without any notice. Poor customer service. Very disappointed, never used again.

WT
WA TBG 7 months ago on Google
( 5 out of 5 )

RationalFX are one of the leading FX companies in London, with excellent customer service. Highly recommended.

MU
Mark us 7 months ago on Google
( 1 out of 5 )

They just want to stole your money, use Revolut or any other prior to loose your money there, they pretend to stole us more than 5000€!

SH
Sam Hassen 7 months ago on Google
( 1 out of 5 )

Abysmal over 2 weeks to send an international payment – compliance officers didn’t ask for correct information – lied to about payment arrival date – just go to your bank as they use Barclays anyway

GP
Gary Pashley 7 months ago on Google
( 5 out of 5 )

I use Rational FX regularly when buying merchandise from France and Italy for my business. They are superb!

TF
Trisha Fulton 7 months ago on Google
( 5 out of 5 )

Great experience, good rates. Efficient service. So efficient I thought there was something missed but nope, everything was A-OK!

FL
fenoj leslie 7 months ago on Google
( 4 out of 5 )

good experience with xend pay,good customer support and hassle free.had a few issues which were resolved quickly

SD
stephen dunston 7 months ago on Google
( 5 out of 5 )

Excellent service from Andrew, great communication and fulfilment

JP
Jean Pierre Renaud 7 months ago on Google
( 4 out of 5 )

Good fx rates, open to negotiation, responsive to emails but lead time for transfers could be improved.

BC
Bev Cunliffe 7 months ago on Google
( 5 out of 5 )

No fuse transfers quick and always kept informed would recommend

DJ
Duncan Johnston 7 months ago on Google
( 5 out of 5 )

RationalFX
I’ve been delighted with their service , very helpful and professional .

CW
CK Wood 7 months ago on Google
( 1 out of 5 )

Slow, impatient and rude. I never write reviews but felt compelled after dealing with rationalfx

KV
Kevin Vaghela 7 months ago on Google
( 5 out of 5 )

Great service and the best rates. Highly recommended.

JJ
Jack Jug 7 months ago on Google
( 5 out of 5 )

Great service at the best rates on the market. Efficient and fast.

HC
Heather Cattanach 7 months ago on Google
( 5 out of 5 )

Very efficient service, so easy! Thanks for the years of service from RationalFX

AM
Ahmed Mustafa 7 months ago on Google
( 1 out of 5 )

They have very bad customer service. Really aggressive people.

JT
Jean Topping 7 months ago on Google
( 5 out of 5 )

Thank you for a very personal, professional and speedy service.

JH
Jake Holloway 7 months ago on Google
( 5 out of 5 )

Great online system and unbeatable exchange rates!

MM
Murtaza Malik 7 months ago on Google
( 1 out of 5 )

Avoid.

CS
Conrad Stoneham 7 months ago on Google
( 5 out of 5 )

Great experience – fantastic rates.

RS
Richard Spencer 7 months ago on Google
( 5 out of 5 )

Fantastic service and a great rate

RP
Ron Powell 7 months ago on Google
( 5 out of 5 )

Simply the best – for speed and exchange rate

PB
Phil Barnfield 7 months ago on Google
( 5 out of 5 )

Clear process, prompt service.

PM
Paul Martinod 7 months ago on Google
( 1 out of 5 )

Rogue trading method

Offers so-called “risk-free” CATs with telephone explanation by well-trained “Br …

YD
Yannis Daubahadour 7 months ago on Google
( 1 out of 5 )

I made a transfer of 27,000 euros with them and I am very disappointed it has been 3 months since people found my funds apart from walking me to my bank they can only tell me that they have never received anything without providing concret …

N
N 7 months ago on Google
( 1 out of 5 )

BIG SCAM,
NO MORE LICENSE IN EUROPE, HENCE THE TRANSFER PROBLEMS!!

RUN AWAY!! …

AL
Alexia Lafitau 7 months ago on Google
( 1 out of 5 )

They are thieves !!!! They forced me to take a term contract at 160 K euros when I had validated them in writing 60K euros.
And now they are asking me for 24K euros of margin call, while I sent them written proof tha …

DA
Djamel Afouf 7 months ago on Google
( 5 out of 5 )

Homogeneous and reactive team, I recommend and my thanks to Charles Courtes for his professionalism.
Best wishes!

DB
Dominique Bleunard 7 months ago on Google
( 5 out of 5 )

The best in ease of transfer, speed of execution, cost of transfer and exchange fees. A big thank you to Clément who was able to support me when I had questions by being very competent and responsive.

TS
Torsten Schulze 7 months ago on Google
( 1 out of 5 )

What is needed to open a business account is amazing. After 10 emails with additional information I gave up and canceled. When asked what the information is needed for, the answer was only phrases. Examples: a copy of an ID card from a sh …

ML
Mayorista Lotes 7 months ago on Google
( 1 out of 5 )

WE FEEL VERY SCAMMED WE WORKED WITH RATIONAL FX AND WE REQUESTED A RETURN OF FUNDS OF AN IMPORTANT SUM THAT WE TRANSFERRED TO HIS ACCOUNT AND THEY CONFIRMED THAT THEY WOULD RETURN IT TO US WHAT WE EXPECTED AND DUE TO THEIR LACK O …

AR
Amine Rekik 7 months ago on Google
( 1 out of 5 )

to flee

RO
Rachida Oualali 7 months ago on Google
( 5 out of 5 )

professional and available. Alright

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