Omni Capital reviews

I can only speak from my experience with Omni Capital and it has been excellent. They answers the phone within 1-5 mins and all the people I have spoken to have been polite and professional. I have 3 active finances plans with them and I would gladly sign up to another once they are completed.

Absolutely awful company, they do not update their info when you provide update to details to phone number or address, then try to contact you on old number, they do not write to you. But they did manage to update the bank account details for the DD, funny how the other information was not important enough to update

Seen some terrible reviews of this place so was apprehensive to call; however I was shocked. A very nice young woman answered the phone, explained all the processes to me clearly, tried to help me out as best she could and let me know I could ring again if I had any problems! Only a 30 second wait on the phone too. Delighted 👍 …

Worst company i have ever experienced. They don’t care about customer service thier intention is only money, also they are working fake promise company who don’t give you what they have promised.

Worst credit letting company. They offer 0% for a year via retailer but reject the application on credit ground. For me, they have even asked show the saving similar to loan amount . And even after that they had rejected. Suggest not to get trap . Not sure if it impacts credit history.

I was completing a level 6 diploma with a company that went into administration. Omni were the providers for the finance. They are forcing me to carry on paying for a service I can not receive and drag there feet pretending they are trying to resolve this issue.

Be very careful. They’ll try and get honest reviews deleted.
They do not respond to emails. With information they legally must do
I have reported them to the FCA and the Ombudsman. Hopefully this company will …

So far had a really positive experience with this company. Phone was answered within a few minutes and I was able to speak with someone in the UK who was very pleasant, knowledgeable and helpful.

Totally unprofessional and incompetant Company: I wish that I had never become involved with such a money-grabbing organisation.

Not a good Company at all. They do not deal with complaints in professional and fair manner. Con Artists Financially abusing customers to make payments under poor contract terms. Only 2 weeks is not good enough cancellation period. As it is a service

Phones the helpline for sorting something out – had made wrong application and then an additional one. The lady was super friendly, very helpful and problem solved! Not sure about the bad reviews.. I think people forget how finance works!

I would give in 0 stars if I could. Please avoid using this awful company at all costs.
They are deceitful, unprofessional, and do not care about you.
They financially abuse customers to make payments under poor contract terms.

no issues to date – used them to pay for fishing gear.

I cannot access to my invoices and tried to call them multiple times… I’ve got though once and the guy promised to send me my invoices – he never did (of course…). Their self service portal is sooo poor – You cannot access to your own invoices on your own self service portal – what kind of technology is it??!!

Wow… their service is one of the worst I have ever received. Just spent 3 weeks going back and forth trying to get ONE thing sorted. Made a payment online which was charged from my end up but not showing up on theirs. The customer service …

Rubbish. It was fine until they change the name of my direct debit without any notice. So I had two direct debits from them, I decided to cancel one of these. Later, they told me, it was the new one what I cancelled, told them to set it up …

The company was great to work with until they weren’t. When it comes to a complaint you do not receive a genuine human response – It takes a long time for them to even raise a complaint – I am still now waiting for them to address every …

Took out a loan with them back in 2017 for a number plate, they have been taken just under £20.00 a month without issue, they have NOT like MANY other companies been blowing up my emails with loan offers, payment reminders, junk, or …

I cant quite put into words how bad the customer service maintains to be at this place, this company seems to have no time or consideration for its customers, so much to the point where they have no hesitation in simply ignoring your …

Worst company ever taking my money when I don’t have a job and cost of living is going up I cannot afford to pay them and live on universal credit.
They don’t care at all
Company should be closed down for fraud

Awful company. They recently took 8 x unauthorised debits from my account. I raised a ticket to question this but they did not reply. I rang up and the person I spoke to confirmed that they had taken the money but was not sure why. I have had no apology and I am still waiting for the total amount to be refunded.

Scamming crooks!!!They are in business with scam Ltd companies (smooth you town spa)who get you to sign finance agreements for products and services that you don’t receive as the go bankrupt immediately afterwards then pop up again with …

Truly the worst company I have ever delt with. Rubbish customer service. Only put my complaint forward on my last payment. I’m was left on the phone to the complaints team for around half an hour for the line to go dead. They took money out …

Had absolutely no issues with this company. Had to phone them twice, both times the customer service person was helpful. Would be more than happy to use them again. Although, their portal could be better. Its confusing and should include all payments on there.

Nothing but praise for this company.
Very straightforward fiance application.
Small deposit taken for goods,and direct debits set up on account. …

Terrible, they don’t even deserve 1 star. Wait times in excess of half an hour on the phone. Emails repeatedly ignored or they just reply with the same response over and over. I was promised a refund nearly 2-weeks ago and that it would be …

Great company, no problems, cover was taken for dental procedure, fast, good communication about the terms. Monthly instalments, lump sums done to clear balance early.

APPALLING. This company took an unauthorised payment out of my account after I had finalised paying off the item. It took a very long time to get the fund back despite many unanswered emails and numerous calls. The erroneous over payment …

I changed my direct debit to a standing order (for exactly the same amount) and because the date was a day or 2 out, I received repeated texts from Omni – some during the night or early hours – stating that I was in breach of contract and …

Financed my laptop through AO. Never had a problem with this company I was struggling financially for a few months and missed payments each month consecutively, never even got a charge for missed payment they just try again in 6 days and I …

Shocking company!
They don’t even deserve one star!!!
They tried to force me to pay £2800 for goods I didn’t receive after the company …

If zero or minus stars were and option they would get it. They don’t take complaints seriously, tell you that they have contacted you and advised you but have not, get the complaint wrong in the first place and then refuse to listen or …

Never ever use Omni capital for loan. The company will mess up the credit reports and leave you with poor credit history.
Although they had refunded my payments because of their faults but they are not …

It needs to be Zero rating, this company thinks they are untouachable and will get away with everything. RUINED MY CREDIT RECORD! I have made all payments via DD and account is settled and then randomly have late payments records on my …

Absolute nightmare company. Gone into business with Smooth You Town Spa without Due Diligence. And when Smooth you went bankrupt Omni is still chasing customers for thousands of pounds, for services not provided. They no not respond to …

Great company, never had any issues, always receive a text reminder 3 day prior to my direct debit. Thanks for making my purchase possible! Definitely would recommend.

This company is horrendous, do not use them. Purchased a product on finance from eBuyer – Paid it all off a month later. Yet they then started taking money via direct debits. They hide behind a payment processor called GoCardless – which is …

This has to be the worst website I have ever used. I’m trying to log into my online account but they won’t accept my log in details. I then change the password and then it still doesn’t accept it. Absolutely shocking. Even worse when using a phone. You think with the money they make they would invest in using a competent server.

Answer your phones.
had a letter sent to my stating i was in arrears which i found quite frightning as i pay by direct debit. All my payments had been met through my bank.I then …

I’ve nothing but praise for this company, responsive, quick to help and I would definitely use them again. I upped my payments and it was no issue.

Stay well away, absolute crooks.

Placed inaccurate late payment on my file lost out on a mortgage because of …

Got a letter to say NOTICE OF SUMMONS IN ARREARS. Yet i pay by direct debit and have money in the back. The dept was 12p. …

Waiting on the line 20 minutes? It’s a joke? The same situation with replying on my e-mail. No answer. Another joke. The best thing – they couldn’t tell me why they rejected my application. The only information I got is that I didn’t meet …

Had a credit application refuse from Omni capital, not sure why has I have a credit score of 999 on Experian. I even sent a picture of this to Omni capital so not sure what credit score you need to To be able to gain credit? The email …

I bought a large rolling tool box for work.
Via US Tools here in the UK.
I put down a sizeable deposit which made the last amount spread over 12 months …

Worst credit lenders, decline you for a finance due to not meeting their ‘critea’ with a pretty much perfect credit file. Then email you to say “If you have any questions related to how or why this was decision made then contact Omni …

This company is bogus and thieves. I did a training for hgv license. What I went through with this guys is unbelievable. I didn’t even finish the course because the j cotes ( hgv course providor)started asking me money but I was already …

AVOID at all costs! Used omni capital for a loan to purchase blinds as recommended by city blinds and shutters company who went into liquidation never received blinds but still required to pay loan over £2500. Told the loan doesn’t cover consumer credit act and It’s not their problem when calling customer service. Scam company!

Avoid scam. Supporting fraud retailers to try get your money. They never pick up your calls and very unprofessional on emails, and ruin your credit score also.

Used as a Retailer Finance Company for my business customers. Service is appalling and the computer platform/retail portal is very shaky and unreliable. Impossible to contact anyone with any knowledge when things aren’t working. Just given numbers to call with answerphone service and full mail boxes. Not a professional company.

Spoke to a very pleasant and helpful young lady today regarding making a payment. Very informative. …

Wasted my time. Approved credit only to mess about with billing/shipping addresses. Go to a decent company and dont waste your time with this bunch

Hi used these to purchase a air rifle from the airgun centre.got a prompt decision making it easy to get my rifle.i have had no problems when I need to speak to them they are always polite and helpful.

The worst credit company, do not recommend. Just waisting of time.
Decided credit, with excellent credit history.

Awful company. Change monthly amounts without youre concent. Awful customer service. Avoid!

They took payment almost a year late and on the wrong date amount etc.. They do not respond to emails etc.. Totally useless sadly they caused all this as its direct debit. . And that’s when your trying to pay them!!!!

If you’ve got an account with these people due to some disgusting company called new Beauty concept I feel sorry for you due to the products that they say you from this company which are old used as display not in their right packaging omni …

this company asks endless questions just to access my account to pay a bill!!! this is all due to apparently to them guarding my personnal security!! seven questions in total!! just to pay!!! if this is how the finance sector is now i will not get any finance in the future!!!!!

No reason decline my application. Used another company for loan without any problems. Wouldn’t recommend.

After trying to applying for the loan with a 90% credit score and got a decline I understand why they only have 2 starts

Worst customer service ever. Never answer phones or return emails. Keep sending me letters saying I’m 0.4p in arrears (I pay by Direct Debit)

Dishonest. Waste of time. Change monthly amounts when you have agreements in writing. Avoid Avoid Avoid

Fake company send messages to wrong people when you ring them to say STOP HARASSING ME they never ever answer their phones avoid this scams artist

Absolute hurrendance customer service, theyre money comes before customer satisfaction and the manager i spoke to was rather rude and didn’t come my way at all, several calls have been made to them its just a shame they dont pick up the phone.

Awful, trying to get into contact with them for months now and haven’t heard back at all. Very disappointing!

zero problems with them, always replied to my messages on time.

I have been with them twice and both times they were every helpful and did give some leniency, are very polite on the phone.

Terrible company, they work with companies who lend money or do courses, you sign a contract, company goes into liquidation and your unable to get money anything back from them, they pretend it’s not their fault and story repeats itself . Not sure how this is allowed in civilized country like UK

Had a loan via Hgv training company and I can’t fault this company, staff very polite and helpful and a decent service all around.

A straightforward system for retail finance. I spoke with Michelle in the customer service team and she was great.

ruined my credit score paid of loan then tried few mths later said my score didn’t match criteria utter sh××t

Best service. Friendly company and costumer service. Understanding every situation

Terrible company who changed my credit score overnight without calling me.

Had no problem with them. Very good company

Useless. No customer service skills. Never action what they promise. Do not recommend.

I didn’t even want to give one star. I’ve called, written and emailed with an enquiry – nothing

Prompt response on phone well informed and the consultant Michelle was extremely helpful.
Thank you Michelle

Twice in 2 days my wife was approved for finance then mysteriously the finance was cancelled with no explanation

Terrible company, never pick up the phone, do not ever use.

Declined my application for a loan when my credit score is over 700 and I already have finance with them