Moorcroft Group reviews

I have read quiet a few negative reviews on here, but I can say with my hand on my heart that my experience was a good one. The customer services I spoke to were very helpful and understanding. But I do understand why certain debt …

Scam company sent me a letter about a made up 10 pound telephonica bill.then a dafty calls me up asks for some more personal information and can’t confirm anything until I give him more info.i told them not to call again. Information gathering fake scam company hiding behind a website and a chatbot call center.

I was hounded by this company for months for a debt I had no association to. Despite providing them with evidence that, I have never been responsible for the debt in question and the team confirming they had been provided with my contact information in error, they still continued to harass me.

I called these to make a payment. I had already rang four other debt agencies before them and they were an outstanding service.
MOORCROFT are a diabolical service, they make you feel the lowest of low!!!! I …

So today was the first I had heard from this company. I first received an email at roughly 9 am this morning and then I receive two identical letters and now I’ve just had a phone call at 8:15 pm with some lady who was very rude and …

Keeps spamming our phone relating to a debt to a dude we have never *heard* of , nevermind are acquainted with.
Like. …

Harassing me with constant phone calls, emails and letters saying I owe money to paypal, but upon checking my paypal account I have no outstanding balance. You supposedly login into their website and then ask you to fill out all of the …

Absolutely ludicrous ‘company’. Sent me letters for an alleged owed amount for a telephone bill when I had already paid and finished my contract, claiming I still owed more than I was ever charged for. Asked for proof of debt (as the law …

Shockingly poor. Chase up stuff….give them medical evidence as to the situation etc as requested and doesn’t do blind bit of difference and just keep calling and sending letters on average 6 times a week. When you complain default excuse …

Chasing you for nonexistent debts, instead of sending email they call like in 20th century. …

these people are proper bullies and will push people to the edge! they call at 8:30 at night, thinking that’s an appropriate time to call and then are quite rude on the phone. …

Received a letter for paye underpayments that should of been paid to hmrc, I explained that this was a result of errors made by my previous accountants. I paid the debt of in 2 payments… On both occasions the people I spoke to were polite and easy to speak to, they wouldn’t accept payment unless it was affordable.

Bunch of degenerates trying to scam you with much higher fees, dont even explain anything. Dont pay them go directly to whoever you own

So my nationwide debt, which i have been paying very regularly for many years is now as low as £2300 from £14000 …

I understand reviews may be poor based on the emotive subject of debt. I’ve initially found them very sympathetic and helpful. Melissa was great

They will do proper investigation..and ability to pull out from the hactic situation create by Telephone operator in uk..
Thusmup more caroft group!!

This is from and tack company who send me a fake letter and write on later about private metter.🚨 …

Always Cared About My Situation, Always Accepted What I Could Afford , Always Worked With Me To Resolve The Situation, The Best Debt Collection Company By None , I Will Always Pay This Company Because It’s The Least They Deserve Through Their Amazing Customer Service , And Complete Understanding

If it was possible to give zero stars, I would. They’ve made a huge error in badgering me for a payment, which officially doesn’t exist. I’m going to waste their time to the hilt! They’re both appalling and shady.

The harassment I’ve got from
These guys are disgusting. They sent a letter. Fair enough. But they constantly call you throughout the day. A company calling after 19:00 for debt collection. …

Lovely person I spoke to for 30minutes I was unsure at first thinking it was a scam but no he resured me set up a payment plan lovely people thankyou jade 😊 …

Had a letter and keep getting calls. After looking at reviews I can see they handle debt, of which I have none and all my bills are up to date, not to mention if any were overdue I would have had correspondence from the companies I pay …

Calling me in the evenings trying to reach someone who hasn’t had my number for at least 12 years. Obviously buying dodgy lists from somewhere. The robocaller doesn’t have an option for “this person is not on this number” so I had to waste my time taking to an agent to stop the daily calls.

If I could give 0 stars I would! I spoke to Andy and he was nothing but rude and disrespectful. I was shocked by the service and never returning! I wish People like him would be fired as they make the service just disgusting! Horrified!

Moorcroft debt collection company saying that i owe money, they decided it was best to contact me at 7:48pm while i was bloody well sleeping telling me to either press 1 if i was the person mentioned otherwise press 2, i have no idea how …

They agreed an affordable payment plan for my utility bill arrears. I’m ok with them.

I received a letter from this debt agency in May and I spoke with my previous provider and my account is closed owing no money so I have reported this as a SCAM to BT,they don’t use your company!!! …

Getting call after call even though i upped my payment considerably. Answering the phone during work to someone saying it is very urgent and to confirm my details before telling me who it even is. To then find out its these guys trying to just up my payment even more. Very unprofessional and unnecessary

Sent a letter to my address with a name of someone who doesn’t live here claiming there’s a PayPal debt for this person. I rang informing them of their mistake and they have said it was an error and they will remove my address from their database. Feels like a scam

Had a call saying I owe £400 in PAYE for my business, knowing full well I do not. Called HMRC to confirm and was told this was a scam call and I actually overpaid last year by the same amount. If you are contacted by these guys, make sure …

Spoke with Davina today, a most helpful and professional lady. This company handled a ‘debt’ i incurred with the useless Virgin Media group and having being with them for 4 years without missing a single payment decide to send me a final …

I received letter today like I need to pay some money to the O2 it’s about £12 and I call them give them my reference number and they can’t to find me in their system but my account with O2 is set up by direct debit . I will report them to Fraud agency .

Very harassing 3 missed calls a text and a letter within an hour of getting up over an account that had already been settled….

Sent letters addressed to my deceased father when they knew full well he had passed away. Full instructions were given NOT to send any correspondence to my Mothers address. …

Just spoke to a lass named Donna and accidentally hung up before she could put me through to the review, so I thought I’d post it here instead. Very nice lass, very friendly and explained everything clearly and openly. She gave me all the …

Trying to hassle me for a debt that someone else took out using my name years ago! Jog on.

I’m currently on a debt management plan to clear my debt having lost my better paid job. Now I’ve got myself a new job on higher salary Moorcroft have been nothing but helpful and accommodating in helping clear my debt. They have helped me …

Wouldn’t even give them one start after today! Was all going fine and then my husband paid the balance off though the company I had ranked it up on. When I rung them they to confirm everything had been paid off the stated that they would …

– 500 Stars – This company is acting fraudulent and is in breach of GDPR – they picked our address out of the blue (from illegal lists) without evidence and in full breach of GDPR and are in b- DO NOT PAY this company – they are acting …

Received official correspondence from Moor croft recently regarding an EE debt? My 24 month contract ended last year(December 2021) and subsequently informed EE by text on Sunday, 12th December 2021 that I wish to terminate my contract …

Just to raise awareness for anyone experiencing the PayPal scam. It seems to be identity theft. I had called Moorcroft in regard to the issue and asked them what email address was used in the PayPal account then called PayPal and got them …

Endless harassment over money that isn’t even owed. Disgusting business.

I haven’t dealt with moorcroft on the phone, it’s all been done through letters and online and I gotta say I love that that’s an option. So many people are too nervous to take that phone call these days and being able to just click your way …

It would appear that Moorcroft have disappeared from the face of the earth… I miss them. I still owe them money but their website now redirects to some scarves :(. Weren’t the best debt collector but not the worst… what can I say? – they’re there to take my money with the worlds oldest logo on their letterheads. Good ol’ Moorcroft.

Unsolicited call asking if I am a Mr “Indian name” if so press 1, and call then asks for more buttons to be pressed…. I am totally sick of callers into my home, selling or scamming, I am very abusive to these callers and rightly so, HOW …

This call centre staff harassing venerable people, once direct debits doesn’t go through they want to re do all accounts again ,Idea is to harass people. Should complaint to authorities

They’re famous. Anyone else seen the video when this man goes to their office about his BT Internet issue. The man is a legend and I say good for him. And guess what they felt intimated yes it’s unbelievable that a debt recovery company …

The company is a shame. They keep calling me every now and then, sending me numerous emails and test messages. The harassment is on a different level! God’s the stress, depression, and the sleepless nights i have had through those days. …

They pick up cases without knowing any background story and try charging people as much as they can. Even though their clients are the people who are wrong and handling the matters very irresponsible.

There send you letter and there bad lol don’t bother with them my lawyer !

This company is a scam, I’ve received 2-letters in the past 2 weeks, aparently a debt is owed to PayPal. I directly contacted PayPal & they said I’m up-to-date with my account. This company is clearly a scam!

After paying off my debt I wanted a confirmation from this harassing company but would you believe after spending ages on hold, you just can’t get hold of anyone. Absolute joke of a company that are happy to call you at least 5/6 times a …

I don’t work for Moorcroft and have nothing to gain from writing a positive review, but I guess the people who have written 1 star reviews must have caught some bad customer service or something because I had actually a really positive …

Harassment emails letters and calls. If it carry’s on I will be taking it further legally, and they need to get their facts straight. Do not engage, do not consent and form NO contact. Seek legal advice only or contact direct to the company your actually dealing with NOT this company.

Made a telephone call to Moorcroft debt recovery a day or so ago I’ve been paying off my debt for some time with them just wanted to give them my new card details however I ended up getting a member of staff called Aaron who took it upon …

Really don’t recognise the company from most of these reviews. They have been helpful from the very start, dealing with a debt I well knew I had incurred. My bank told me it had been transferred to this company, since when they have …

Just a waste of time. Scouring for debt that doesn’t exist. Trying to trick people into paying through harassment and intimidation. Claimed I owed money on a phone contract. Never dealt with the company in question. They didn’t know my last …

This company has called looking for Mr Burrows, strange as 6 plus years back I had a call from Cabot looking for the same person. I wonder if these twits bought their list from Cabot hoping Mr Burrows would pay his debt this time. No Mr Burrows on the phone number you idiots called.

Kept getting automated calls early in the morning asking to speak to a Natalie something. Since there is no Natalie living at my address, and I’ve lived there for almost 6 years, I don’t know who they are referring to. No correspondence …

Don’t know what debt they could possibly be after, maybe I borrowed a fiver off a mate in 1985..glad my phone blocks people like these out, these and the we are ringing about your RTA that annoy you. RIGHT, I’VE HAD ENOUGH OF YOUR TEXTS AND VOICE MAIL..I’M TELLING YOU NOW TO STOP HARRASING ME

Please note I am not reviewing unfairly, getting annoyed at someone doing their job. But what I am reviewing is the frankly hilarious customer service I received from the shadiest organisation I have ever heard of. One google search of the …

Got a notice from these jokers even though i never received a bill, let alone a demand, for the payment in question. I pay my bills and find this offensive. In the letter it even admitted that I had probably never received a bill, so why …

I was approached by Moor croft earlier last year on behalf of an outstanding debt with Shop Direct. They had simply passed the debt on and I was to begin making payments to Moprcroft instead. …

I pay everything and they don’t send money yet to HMRC

seriously shocked – i called for the first time to check how many payments I had left? they told me i had one more payment due of a lower amount that i was currently paying – fantastic i said in which he said he couldn’t take the final …

Absolutely terrible company and certainly don’t tell the truth, just received yet another letter I have not been in contact with them,I phone them twice and written to them.Told them to talk to creditor as information totally wrong. My …

Claim I owed money to o2, which I do not, and refuse to supply a statement to prove the debt. I have had no contact whatsoever from o2 regarding this alleged debt, just a demand out of the blue from these people.

I’ve dealt with Moorcroft before and they were doing what there ment to do chase a debt and work out what is affordable to pay (if you not in debt the won’t call you people) the first time was a payment book that I could pay at the post …

This company keeps calling and text me, quite obviously got the wrong number or was given the wrong number. I called the number stated on the text to tell them about it. An automated voice message says “state your Moorcroft reference …

After repeated emails sent as I am in Australia telling them I wish to repay the amount I heard nothing until they sent me encrypted email which could not be opened. After numerous more attempts at fixing the issue I said I will be …

Hounded for a parking ticket in a multistorey miles away from where I live. The car was not mine never has been. Dont know the name of the man it was registered to. Went on for weeks. Phone DVLA & the confirmed the car was registered to an …

Harassed me with calls and they have the wrong details.

On 6th July 2020, i paid my final payment into their bank account. The money i paid was at my bank and the amount should be in their bank within the next 2 hours. I called them and they told me the payment will take 2-3 working days. So, i …

Never is pay them in full as they take no responsibility if there client in this case was Natwest Credit Card doesn’t update your credit report..let them to take you to court they are not understanding I have referred it to FCA

Have spent over four hours and countless calls trying to get in touch with this shambles of a company. I was told I owe money to British Gas. I have been disputing this figure as the bill was estimated and typically British Gas are …

Zero from me . Cant get through. Registered with them on website . Made offer of repayment. Got email back tried to reply 30 emails later no reply even sending to info @ . Still no reply. Registered again. Sent form . Answered all …

Awful customer service. Ringing at 8pm yeah may not be late for some but when you’ve 3 kids to put to bed. They should ring at a reasonable hour plus never heard of them till today. No letter or anything just a phone call I never spoke to anyone as was settling baby

Fantastic people to deal with, the people I have spoke to truly care (Olivia), and have made it easy to find a way to repay my debt accumalated from a franchise gone wrong.

Been told I’m in £79.18 debt once at 13 and now at 16. Told me it’s for paypal when I’ve spoke to PayPal and they know nothing about it! I then try there website and they tell me I need to be 18 so now I’m calling them and been on hold with …

absolutely horrible attitude. i spoke to adviser as TalkTalk charged me unlawfully. Adviser asked me to wait till he get some details and then rudely disconnected me. i tried 3 times call again and he lift phone and disconnected 3 times. I …