Moorfields Eye Hospital reviews

Been attending Moorfields for years due to an irreversible problem. The Care I have received from all levels of staff has always been phenomenal and I am so appreciative of having such an amazing hospital to care for my eye needs. I’ve …

I visited A and e yesterday shortly after a major power cut. All the staff were working hard to get all patients seen along with great courtesy and care. Having arrived at 115 I was seen by a doctor in 20 minutes. Quite amazing. There efficiency is match by their caring attitude and medical expertise. We are lucky to have them.

This is honestly the most fantastic hospital and we are so lucky to have it here in London. People come from all over the world to come here.
I had two operations here as a child and have been having the toxin injections …

ZERO star!

One of the worst hospital in London! Appointment booked for 2pm and I was seen …

Me and my partner attended the A&E hospital tonight at 10:30pm after a full day of travelling to check for a sharp pain in my eye which has been reoccurring for 2 months and in the past couple of days has become unbearable. 2 years ago I …

I was there Sunday, 2/4/23 at the recommendation of the doctor from a phone consultation in the morning.
The people are modern day saints in my opinion. I was treated with respect , …

The wait times at Moorfields is ridiculously long. I have appointments scheduled, I turn up on time, and then I am told there is a default 2-3 hour wait. Why schedule an appointment if its going to be late? The waiting room is full of …

What an incredibly rapid and professional experience. Excellent teamwork from Moorfields. I flew into London, returning early from a climbing expedition. I was suffering severe inflammation of the left eye. I was triaged, underwent more …

I had a terrible experience at the Moorfields Eye Hospital recently. It affected me for a week really badly every time I remembered my experience.
I had an appointment on the 19th December 2022 at Moorfields eye hospital to be …

Today I had a great opportunity to stay in the hospital for nearly 10 hours following my son’s eye surgery. I was impressed with the cleanliness and staff’s kindness and professionalism! I didn’t feel tired at all! After the surgery the …

Very bad experience to me. I started feeling extremely migraine on Sunday especially my left eye area. Also I thought there was some small dots on my left eye and there were a few redness on my left eye area. I went to the A&E and the …

Appointment cancelled just a few days before without giving another appointment. Called them by phone, told me they will send me a letter by post. 2 weeks later still nothing in my mailbox. I’ve been waiting for months but back to step 0. …

Used their online A&E service for my son today and was blown away by how good it was. All done by video – after about 8 minutes wait, a lady came on to take basic details and then put me back in the queue. Around 15 mins later, the doctor …

Moorefields is meant to be one of the best eye hospitals there is. It’s the second time nobody has called me for my follow up phone consultation. I get sent the time and date and no call comes. When I query this to the receptionists that …

I visited the A&E at Moorfields 3 days ago and my partner was with me to support me. Today, unfortunately, my partner had to come to the A&E, but rules have changed and they didn’t let me in, even if I am his next of KIN. Do members of …

1.09pm today, Madiha and Leteisha at clinic 4 both, at the same time shout at my daughter “go and sit down We’re still logging in.” I observed this and asked them “why this tone today, is something the matter?” Madiha says to me continuing …

Had a sore eye which was getting worse – walked in to A&E on Sunday afternoon, got seen by a nurse practitioner, who was kind and helpful. After 3 hours in there I left with medication. It was a bit of a journey for me but it was worth it!

The staff are kind, skilled and brilliant at Moorfields. I could not wish for better care. I have had the good fortune to be looked after by them on numerous occasions with different eye problems and I am extremely grateful. If you suffer …

I have been a patient at Moorfields for 32 years for Kereteconus and reccomend them extremely highly for their attention to detail and care.
Kelly and Tahera in the Dispensing team have been looking after and advising me …

My partner was referred to Moorfields by our local hospital due to having a detached retina. From the moment we stepped into the hospital early in the morning until he was discharged in the evening after having an operation, the care was faultless. Thank you 🙏 …

Moorfields city road contact lens department is absolutley terrible. You can not get through to them, when you do, they are rude, they are unwilling to give out their names, even for feedback, they really need to understand that patients …

Although I would not wish to anyone to experience eye problems, the experience I had today at the Moorfields Eye Hospital is by far the best experience I have ever had with NHS. Yes, I had to spent 4 hours at A&E (mostly waiting to be …

The doctors and nurses themselves were fantastic, excellent rapport with patients, reassuring and thorough. One of the porters however was absolutely disgraceful, ignorant, arrogant, rude and racist (we are a white British family). …

Please do yourself a favour and go to another A&E eye hospital in London to be seen by a doctor. Apparently, you need to have been in a serious accident to be considered an eye emergency and be able to even talk to a doctor, otherwise, you …

The telephone operator(old male) is very very very rude and arrogant!!! He did not give me a chance to speak at all. As soon as I wanted to speak, he interrupted me. I waited over 2 hours to get answered but there was no way for me to describe my symptoms. Hope he would receive training.

I attended an appt at the Stratford site early February. The staff were efficient friendly and professional. Excellent service. The NHS can and does provide exemplary service

I have been going here for many years to the Uveitis clinic and I have had to use the A&E. The staff are unbelievable and so amazing! You cannot get better eye care anywhere else. …

Excellent care at the Retinal Therapy Unit-always friendly/helpful staff too…one thing could make it better-could you please allow Chris Pound to have his handbag stall in the foyer again-it helps to de-stress people! …

Well, the waiting time,sometimes it’s an issue, but it’s understandable, but all the staff there are: kind,polite,friendly, they listen to you, they work brilliantly alone and as a team, all and all,they are there to help and care and give …

Extremely helpful and friendly staff .They were very efficient & professional. Completely stress free experience, I couldn’t recommend this hospital highly enough. Thank you!

Had a morning appointment here, 30 min waiting time was decent and I was seen promptly, doctors were helpful.

I attended the A & E at this Hospital today. My left eye was inflamed, swollen and painful.
I just cannot praise this Department and the Staff highly enough. …

Eye hospital deals with appointments and emergencies. World famous.
Service and treatments
painstakingly good. This hospital is at Angel but has clinics in variety of places

Asked if I can go to watford instead of London and after waiting 24 weeks they cancel my appointment. Clear how much people matter to these guys!

A satisfactory experience here, Dr Neil Shah of A&E was caring, humble and did a commendable job, the nurses were exceptional too in providing care and running the department. This hospital is a blessing to London, Thank you Moorfields team 🙏 …

Received excellent service beyond all expectations at A&E to rule out a retinal tear. All of the staff, from the admissions staff to the specialists, were very professional and gave excellent advice. I was treated with kindness and …

I have just returned home from an A&E assessment here following what my optician picked up during a routine annual appointment.
From reception ,to triage and full examination and scans everyone went above and …

Refused to answer the simplest questions. Had to opt out of emergency treatment on my eye infection till i could see my real eye doctor the next day

Very friendly and hard working staff, from door to doctors. Thank you for assurance and support. I came very stressed but felt at ease here. Wait is like everywhere, it took me around 4hrs to be seen by a doctor.

I visited Moorfields Eye Hospital about three weeks ago complaining about eye infection. The hospital itself is clean and process of registration was quick and easy, receptionist are professional and polite. I didn’t wait for my turn too …

Hey . I wasn’t happy with the service as stuff member are rude and they way they speak to us patients is unacceptable. I am very disappointed.

From lying consultant, to extreme waits for both booked appointments and receiving appointments, to being completely forgot about for 4 months (even though I’m awaiting surgery on a 2nd eye), to a complaints system which doesn’t help and a …

Well done Moorfields
10/10 and thank you l had vitreous hemorrhage=
A right phacoemulsificatiom and imtraoculsr lens and vitrectomy pathetically photocoaulation = and now I can SEE many thanks

Would like to thank Moorfield’s staff , nurses , doctors for taking a good care of our daughter ‘s eyes and for the reassurance as well as the great support

Wait times are usually excessive, as is common in the NHS at the moment, but the medical staff do everything they can to be supportive and professional

Amazing staff,good work. Thanks so much 🙏❤️ …

All I can say is I had no problems when used to visit years ago. I was appalled at the negative comments and cant imagine what’s going wrong. Distressed to read anything negative about the hospital. Whose in charge of clinic 12 now then? Used to be prof bird but I suppose hes long gone now.🐦🐦 …

Amazing staff I’ve been here for years. They are the best. Thank you all so much for all your hard work

Have been with them since late 90’s and I have no negative words towards that very helpful hospital!! Saved my eyesight twice too!!! Everyone is helpful and kind!,

I attended the cataract clinic at Moorfields yesterday, this involved quite a lengthy process and several assessments. The care from every single person I saw was excellent, I was treated with respect, autonomously and every aspect of the …

I visited A&E on Tuesday the 9th of November and I was treated exceptionally well by everyone. The whole team was great from beginning with Gary at reception through to Manuel in the pharmacy. I need to give a special and very big thanks to …

As an outpatient they are very busy and the wait at clayton Street was over 2 hours today . But once seen the staff were kind, professional, and clean. Thank you nhs.

Rose is an aggressive nurse who is not helpful at all ,she just tried to argue with me
She can’t control her anger and instead of helping patient caused the more …

I actually went to Morefields Eye Hospital, and arrived by Ambulance. I had my appointments. Then was taken home by ambulance. But the staff there were so good, I had to go in on a stretcher in an ambulance and they had a bed ready for me …

Me and my mother came Moorfields A&E, she had a really bad eye pain and the pressure was really high! She could not bear the pain at all! From the time we arrived at reception until the the doctors said she’s good to go, every staff member …

I put my trust in the two A&E Doctors that wanted to manually double check my eyes. Yet they did not lift my upper eyelids using the correct method, which I only found out after they’d over pulled all my upper eye skin leaving me with …

Fantastic experience!
Thanking all the nhs staff for a professional experience.
The guy that took the foreign object out of my eye was amazing so calm and positive.
Thankyou!

Friendly and efficient staff. When I arrived, they were extremely busy and processed patients who had just walked in, as quickly as possible. I saw an Eye Consultant called Lola Ogunbowale who was caring and did a great job. Apparently …

I am sitting at the waiting room at the A&E. I am very impressed with the professionalism and politeness of the all staff here! I was well surprised when the coordinator Mr Dondi came to addressed all waiting, politely and clearly …

i coming in pain, half vision, burning eye, nobody do NOTHING! NO INVESTIGATION, NOTHING !! and i was send it home in pain! Doctor told me: My GP don’t pay them! I don’t have right to be in A&E! I need to go back at GP!!! what’s reason for this life? TO LIVE WITH PAIN ???

Absolutely dreadful service. Went in on … At …. As had an injury to my eye and was in a lot of pain. Tried to manage all day but unable to cope with the pain, so my sister who is a senior a&e sister advised me to go in to get checked.. …

Waited literally 7 hours in A&E after a scratch on my eye. I was in absolute pain and could barely see. They should really have a better queueing system even as simple as the order number display to let us know how long it is. I understand …

I had been in a lot of pain since Tuesday, at first I was diagnosed with conjunctivitis so was put on antibiotic drops I was also having really bad eye pain, sensitive to light and just not in a good way. I took myself to Moorfields this …

Amazing hospital. Everyone is so nice and the treatment is top class.

A&E and eye clinic staff, nurses and doctors are all professional and kind. Went there with an eye ulcer, I was very scared and they were very human and compassionate. The place is always busy but the appointments are controlled and the …

I spent there all day but I was thoroughly looked at by several professionals who didn’t dismiss me until they were sure they had prescribed me the right treatment

Tremendously grateful for the staff here! Came here for the A&E service and was absolutely anxious. The lovely receptionist was super friendly and chatted with me to calm me down. The doctor was really professional and helpful. A heartfelt big thank you to the staff here!

I appreciated the nursing staffs’ helpful, courteous, professional, caring attitude. The 2 nurses gave clear explanations, instructions throughout the battery of tests they administered. …

In for emergency eye surgery via referral from the excellent Dr Sim from the Western. …

Spoke to an operator, the first one was quiet and rudely spoken then passed me onto somebody else, who was rude and demeaning. I don’t understand anything really about contact Lens and he made me feel stupid. Then I asked for the address …

There are no chairs for accompanied carers when visiting this Hospital. In addition I was treated like an intruder by a Nurse in the waiting area!

Had there my strabismus surgery, then Botox toxin injections I’m also a patient of the contact lenses clinic and all the people I had contact with were fantastic to say the least, by far the best experience I had within the NHS trust! Used …

asked about success rate of their corneal transplants. these people only care about money and cannot provide even the most basic information and statistics on their treatments! …

Moorfields is the best hospital I have ever been to, and I’ve been going there for three years now, they are always lovely. It is recognised as one of the best if not the best eye hospitals in the world and it deserves that 100%. If you ever have an eye injury this is where to go.

What a shame! Once a top international hospital now in the gutter.
So my mum, only in her 40’s misdiagnosed by moorfields, her repeated requests to see a doctor were refused. Only ever saw a technician. Her high street …

On my recent visit to Moorfields,for an Operation,i can say that all the staff that looked after me,Nurse,surgeon and other staff were totally amazing.I was a bit nervous but was put at my ease. …

I have been to Moorfield hospital 3 times. The first time in A&E and the second times at a follow up appointment. I was very pleased with the care received and I felt that the staff were very thorough. However, last Saturday I wasn’t …

The people that work here are wonderful. From the lovely security lady at the door, to the receptionists, nurses and doctors. My second visit in 2 years, the first time my retina tore and they Lasered it ! It’s so frightening and they’re …

A very caring hospital, interpreter availability is a bit weak. The most caring nurse of the hospital “PRIMROSE MAGLA” is always smiling, I think she is an angel. Thank you.

Rude staff that don’t seem bothered. Told wife to come in urgently. Then having to wait almost 4 hours to be seen. People coming after us have came and went and we are still waiting. Must be their policy to make people wait to seem like their busy or “understaffed” so they can force more budget.