New Cross Hospital reviews

I cannot praise enough all of the staff at this hospital. From restaurant staff, nurses, care assistants, doctors and consultants. All so very friendly, welcoming and basically earth angels! The care was outstanding for my 6 year old …

I’m basing this review on the experiences I had with my mum who was diagnosed with pancreatic cancer. My mum, beautiful, kind, caring, creative and hard-working passed away in November 2022. My mum always went above and beyond for the …

Busy but staff are very good. Parking is a nightmare and can be very expensive if you don’t know how long you are going to be. If visiting relatives most wards now have a booking system which you have to contact between 10am and 1pm to …

I haven’t had a good experience. I was admitted to A&E for a migraine with vomiting, slurred speech and loss of movement, I thought I was having a stroke but it (luckily?) turned out to be hemiplegic migraine. I had to wait 9 hours to be …

A&E waiting times are ridiculous, when you do get to see a nurse she just puts you in another waiting area to see yet another nurse. Had to leave my 21yr old daughter in waiting area as only two people allowed through and she was harassed …

My husband was recently admitted to A/E with breathing difficulties. Paramedics and staff in A/E were exemplary as was the rest of his care whilst an in patient. He spent a short time on AMU and then transferred to C26. Everyone without …

Just wanted to say a big thank you for a life saving operation. I had an emergency C-section and was unable to give birth. Managed to deliver my daughter just in time, before we both had a heart attack. Cleared her airway and handed her to …

My daughter was very poorly, in A+E they rushed her straight through, can’t fault them. We were then transferred to the children’s ward and after a few nights sent home with a canalur in her hand to return every evening for medication …

I have been to the hospital 3 times in the last 18 days once at A&E and two seperate appointments and I have to say the level of service has been outstanding. I was not kept waiting for long periods of time and the areas were clean. Keep it up, I was very Impressed 😃 …

Had to visit A&E yesterday afternoon to get something checked. I was seen by a triage nurse, had observations taken and directed to ‘Same Day Emergency Care’ all in the space of about 20 minutes. Very impressed. I did have a 90 minute wait …

I recently had cause to ring New Cross Hospital to cancel a couple of appointments for my brother who died suddenly just after Christmas. …

I am autistic with higher support needs who needs someone to sit with them I had worsening pneumonia with asthma and in a lot of pain and was going to the urgent treatment centre who told us to go to A&E. It was busy and name was called in …

I’m shocked and utterly lost for words !
I was involved in a violent attack which led to a car crash ! I was the passenger and also 3 months into my pregnancy for the 2 hours I waited for the ambulance …

Staff at the reception for Urgent Care Centre are the most rudest staff I have ever come across. One of them was a woman named Trish the other was a younger woman, not sure of her name..absolutely terrible attitude. An appointment was …

I went to hospital by taxi even though I was suffering with short of breath. My BP was 58 and oxygen level was 92 as I came to know later by my report.
I still had to wait more than 3 hours there to see a doctor. As I had 3 puffs …

I took my old man in for an x-ray advised by his gp me and my father who has demeanour and bedouin uses a wheelchair arrived at a&e at 2 pm after waiting an hour in reception we was called. I thought not too badly. HA your joking we were …

Waited in A&E for about thirty minutes which I think is quite good considering I wasn’t near death. The staff were very nice and I could have a good laugh with them which I think is key. They looked after me very well and they showed that …

Very poor hospital, uncaring negligent staff
Gynea consultant was lacking empathy, communication and basic bedside manner on day of operation, I asked please explain procedure, what exactly are you going …

Named worst Hospital 2019. 500 hundred misdiagnosed Deaths operated on wrong body parts. Reported E&S paper. 5 years later still say good morning to my Wife after her death. Keep you on Drugs and then it`s to late .Don`t trust anyone comes …

Disgusting rules here. Not explained what’s happening, how they work! Being adhd it was cruel of them to judge, no sympathy! I need to know what’s going on with my unwell dad. …

The care from the nursing staff & attention to detail & easily understood explanations from the doctors & surgeons. …

Honestly having being with the manor and being transferred to new cross I haven’t been disappointed or felt worried about my care at all. all staff are highly trained and know what there talking about whereas manor has so many staff and …

My mom left in a wet bed because no one helped her to the bathroom or placed her on a bedpan. Claim is they are so short staffed. My mons skin is red and breaking down, fortunately or (unfortunately) my sister is there to observe this. It …

I have been here 12 and a half hours and still have not been told what is a matter with me 😩 it’s a joke😒 worst hospital I’ve ever been too , you get told it will be about another hour and you wait another 6 …

I gave two stars because the receptionist was polite and lovely.

After being told 7+ hours before ambulance to turn up ,we had to make our way …

I know a lot of people have negative reviews about hospitals in general but so far they have really looked after my brother and that’s all that counts for me. Buy you loose one star because when I brought a pizza alive from greegs it was …

Potentially the worse hospital I have ever to I sat in SDEC and fully miscarriaged and I wasn’t even offered no pain relief ,no sanitary towel was offered after waiting 8 hours I went home without seeing a doctor. …

14 hours to see a doctor after family member arrived in an ambulance. Very clever how they move patients from one waiting room to another so they can manipulate waiting times. Without doubt in my 55 years on this planet have I ever seen such a shambolic poorly staffed and run A&E. Hospital management are a bloody disgrace!!!

Can not praise the paediatric staff the security staff and the student nurses who Assisted with my severely autistic daughter. They couldn’t help enough with anything we both needed the support was beyond what i expected. The young student …

So attended her with my younger sister who suffers with mental health on 29/03/2023 as her
Chaperone due to her anxiety whilst trying to calm my sister down the …

my sister, who was in labour having a c-section was in this hospital. they do not know how to do their job right, please if you are having a child, beg to go to another hospital absolutely appauling. they do not log things suchs as bruises from birth, or medical things to do with the baby.

Took my mom ther for surgery on a facial tumour and was asked to get her there for 7am, which I did. Waited several hours for news. I phoned several times and was 16th in the queue and then call was dropped twice before getting through. …

Recent visit to B15 for pacemaker fit. Was nervous, but every one of the team made me feel confident and that I was being well cared for. Well done. X

We have been brought to this New Cross by ambulance.
2.5 h waiting in children emergency waiting room with my 5 years son who has 39 degrees temperature and still waiting….. This makes me never to think to come to the doctor again.

Some excellent staff, nice food, good communication with external services.
Like most hospitals, it needs more nurses etc, but most are doing their best under pressure.

My son went to b7 for Quincy on Saturday 15th and was put in the Sente I think that’s what it was called unit . The two staff were very empathetic and helped my son through the process which at times was very painful and he apologises for …

Urgent Treatment Centre (walk in) Pleased we have it, but needs improvements. 1 person being called every 45+ minutes. Packed waiting room and waiting times are 4hrs (if your lucky) plus

Staff at the Eye Infirmary have always taken very good care of my elderly mum who has wet macula degeneration and cataracts. …

Horrible Hospital I went there because my doctor sent me for brain scan and blood test I had brain surgery 8 months ago I have same problems which I faced before when I sit my head was banging I went to A&E reception I tried to tell that …

I was admitted to ward C21 stroke unit on Sunday 9 May after my second stroke in 5years I would like to thank all the staff my heart felt thanks for their care and attention in my opinion could not be bettered if you had paid for a top …

Waiting in emergency care for nearly 6 hours to only be told by a rude inconsiderate uncompassionate nurse she didn’t know what was wrong with me then sent home still in pain, I would rather drown in my own blood than go through those doors …

I was going to say this used to be a good hospital, I don’t remember it being so I just remember it not being particularly bad…until now! Just as bad as other area hospitals (Sandwell, Walsall Manor)..ARE THERE any good hospitals left???

Lack of care. Lack of sympathy to poorly children waiting to be seen in A&E. Rude staff. Absolutely disgustingly appalling waiting times, 9 hours to been seen in A&E. Ended up walking out! Main receptionist in A&E lovely girl, and …

Took my mom to A&E as she was having pain in her chest, shoulders and left arm and was told by receptionist that it’s 11 hours wait to see a doctor. We sat thinking they might prioritise us thinking as mom has heart issues and was having …

Advised to attend A&E with my 6 month old baby who has a cough and mottling of her skin. Seen by triage nurse in A&E who sent us upto the Urgent care unit. We were told there was a 7 hour wait! How is it even reasonable to expect a mum and 6 month old to wait 7 hours to see a GP!

Was completely and utterly disgusted at the treatment by receptionist at breast imagery. Supporting someone to attend their appointment. The receptionist on desk 1 a27 gave us a funny look and then completely ignored us both, looking back …

worst experience. I am pregnant and they don’t gave me any priority. After 10 hours of waiting for the doctor i asked something to eat they don’t bring anything i called my husband to bring me something to eat, when i told them that i am …

Not very caring and have no time for
caring duties , and physio very abrupt ad sharp with my wife who was in extreme pain but ignored my wife’s cries of severe pain. Th r care commission needs to look into the staffs attitude

Absolute disgrace. Kept my 4 month old waiting 4 hours. We enquired at that point how many people were before us and were told we were 20th in the queue. They were shouting out names about one every 15 mins, meaning we would likely be …

This star represents the experience of one department in particular (i would give it no stars if i could).
Poor treatment from nurses after a total hysterectomy with a patient in her late …

Consultants Doctors leading to a Surgeon.
One said to me before a operation on my partner. l don`t know. What l am going to find, it`s Like Digging a Hole in the road. Hurry up and make your mind. That …

Came to A and E as advised by my gp. Got there at 16.39 waited in A and E had ecg and blood pressure at 20.15 then sent up to the SDEC at 20.45 told at 1.00 am could gave another 7 hour wait to see doctor as only one doctor on from then. So will see how long it takes to see doctor

My mom ( who is 92 with dementia) has to attend new cross eye hospital regularly, I can honestly say the staff at the eye hospital department are amazing. Nothing is too much trouble and they go over and above normal duties to ensure the …

I recently had a replacement pacemaker procedure at Newcross Hospital. The care I received was second to none in the Cardiac day ward. Standard of hygiene, cheerful efficient staff & level of care, were excellent from the surgeon down. I …

I went into New Cross to have a Pacemaker fitted Ward B14 and B15. I found all of the staff nurses,doctors,nursing support staff and cleaning staff very friendly and helpful. Nothing was to much trouble. They made me feel comfortable …

Took my 85 year old father to A&E yesterday and was expecting to be there for a very long time but we were in and out in three hours (that included him having an emergency procedure). Cannot fault the staff or the service we received. Thank you!

Staff here are absolutely lovely. Have been really helpful and caring to my Nan who’s currently staying in. Really impressed, thank you NHS workers.

I attended A&E at 3.30am and left the SDEC clinic at 6.30pm without a diagnosis as the scan department forgot to send across to the A&E department before they left for the day! So I had another night of being in complete and utter pain …

Worst treatment I’ve ever received. 10 hours in A & E in absolute agony, no beds, no doctors and just got fobbed off with cocodamol, even though I should have definitely stayed in.

Long waits, but superb service.
Bit of confusion between urgent care, & same day emergency treatment depts..
Wife has covid, informed them at all times no problem ( mask )

My wife suffer a fall at home and went to new cross ed she’s been in a few days but still in pain on morphine and antibiotics the staff ignored her cries of pain and the physio s were very cold hearted and never listed to her pain issues

Worst A&E service in the whole world.
They keep you waiting for several hours like 8/9 hours.
They call a patient after each 1 hour. …

Why has my last post been deleted. I have been waiting over a year for surgery my name is Tina sheppard and I am getting stressed. I had my pre op last June but no operation please help

The receptionist has disgusting manners!! Listening to music in her ears, abrupt and not friendly at all. I would understand if she was snowed under, but there was 4 waiting to be seen and she was acting as if someone was giving her a load of multitasking! She was mega rude to an elderly woman born in 1923, which is just awful manners!

BIG HOSPITAL AND ONLY ONE DR WORKING !!! (as if)
Dont even deserve 1 star at all,
A&E worst hospital ever u wait there 6 hours just for doctors to say u need to …

Shame there isn’t minus stars your a&e department must be the worst run in the country no body knows what they’re doing waiting rooms full of people yet your only calling 1 person per hour no pain relief offered after waiting 5 hours to be …

I am undergoing chemotherapy at present all doctors,nurses,health care and domacillary staff are wonderful nothing is to much trouble.

My 96 year old dad was admitted with pneumonia. I have no complaints about how he was treated at A&E and C24. But the visiting system is ridiculous. It seems to be a hang over from covid times – controlling visitor numbers, but covid can’t …

Booked in maternity to see our first grandchild realy exited and emotional to be told when we got to the ward it’s only 1 visitor per day .christ we are grand parents that means 2 .God the trust realy knows how to upset my daughter and myself very angry

After being advised to call an ambulance by my GP at 11am by 9.30pm the ambulance had not arrived despite 5 calls to them due to being in excruciating pain and not being able to walk or sit. Eventually i had to be taken to A&E in the back …

I took my mum to ED on Sunday at about 2pm. She’s elderly and had fallen at home and had a big cut above her eyebrow. The reception area was clean and tidy, reception staff were friendly and helpful. We waited just over an hour to be …

My son was on c15 he was there for 4 months
Worst ward ever staff just sit around
Didn’t listen to my son sadly he passed away …

I rang nhs 111 on Thursday night, because the pain in my head was getting worse . So when the doctor rang me back, I described my symptoms to him and he told me to go straight to A & E to get myself checked over. He said to mention I was …

What a brilliant amazing bunch of people, yes I had to wait its no different in any other nhs hospital, but blame that on the tories not the NHS.

Awful place to go when your ill. Come down at 10 in morning and was still sitting on a chair come half 9 at night. Got left in a room for 2 hours completely forgot about. Also not one offer of a glass of water but everyone else gets asked. …

Over 2 hours we’ve sat here, my partner having breathing problems, only 2 people before us, but a steady stream of people coming after us were all seen while we sat here waiting. It wasn’t until my partner told the receptionist that he …

Only gave 3 stars as the staff are excellent but the parking is absolutely shocking

Very rude staff at A and E, no Duty of care to the patient. My nephew was dragged out of A and E by a member if staff because one if the staff said he’s not an emergency case. She shouted across saying take him out and place him in the …

Got rushed in at 19.30 by ambulance got woke up by a doctor at 4.20 am told to sit in waiting area I have mobility problems docter said I don’t qualify for the amber line I struggle to walk a few steps it took my partner 8 hours who is also …

I can’t even find words about disappointment i feel…My husband had car accident, he’s been taken by ambulance to this hospital’s emergency department. He had pain everywhere. Nurses said that will do scan for his back, because he had pain …