North Tyneside Metropolitan Borough Council reviews

You pay a fortune in council tax and zero service. Apparently I have to catch a flea before I can get the house treated despite paying an extra £20 for the service. I have a broken leg at the moment so no chance of me finding and catching a …

john the technical assistant in parking control has been very helpful while i’m having work done at home and have 2 or 3 work vans sat outside. thanks john!

Last Friday we took our grandson to St Mary’s Lighthouse Visitor’s Centre for their under 5’s Christmas party- games, music and dancing with Mike, then a visit from Santa and chocolate coins. It was probably the most enjoyable and best value £3.50 that we have spent during 2022! Thank you.

An absolute joke, my PVC door is completely stuck doesn’t open at all, I’ve reported it to NTC and they have booked this in to get fixed on the 4/07 so I have to wait over a month to get this solved, in the event of a fire I’m completely stuck they don’t care whatsoever.

I have a problem with the boiler and no one has come to fix it, I have 48 hours without hot water and a radiator, it is unacceptable that this is happening with -5 ..0 stars they deserve.. …

We pay a fortune in council tax, yet can’t get hold of a recycling bin or rubbish bin. I ordered a bin a while ago and it took about five months to arrive. Ordered a recycling bin a couple of months ago and still waiting. What is going on …

Clearly those in charge of traffic don’t understand roundabouts as they keep adding traffic lights to them adding to congestion & pollution! Idiots

If there is such a thing as a 0/10 I’d give it… just been told by them to rehang and fit my livingroom door ourselves and my wife is a disabled woman … disgraceful…this was all because we fitted new carpets in the property…😞😞 we …

Absolutely shocking. Been at my new home since July 16th and still no bins which were ordered by the developers. Promised every week I would have them and still not. Expecting me to pay ridiculous council tax for the privilege. When you do …

Couples of week ago, I was waiting for the council to come in and check with the gas safety inspection. They sent me a message that they cancelled the appointment and moved to a different date two weeks later which I don’t mind. However, a …

Inspite of the council personnel assuring me that my council tax bill will arrive by email in 5 mins, I still haven’t received it. …

This is the worst ran council I have had experience of and I’ve lived in some crackers in my time.

why. just why would you paint the wallsend skate park ramps black? literally when it’s sunny those ramps give you burns… i saw a kid fall and put his hands down on the ramp for only a few seconds and he had burns. sort it out.

A sow’s ear. Failed to protect me or my family for 50 years. Should have been put into special measures decades ago.

Speaking with a housing estate officer today regarding an overpayment when moving house. I actually for the first time in dealing with numerous agents for NTC I found him to be patronising and extremely unhelpful. I made an offer to pay of …

I haven’t had my bins emptied since the beginning of October 2020. Been through the stages of the their complaint process and they’ve closed the complaint five months later on the basis the have investigated the issue correctly and there is …

After reading most of these reviews, I must be dealing with a different council.
I have been a NTC tenant on and off for about 20 years and I think they have …

I’ve been contacting the North-Tyneside council constantly for the past two weeks. All I need is for them to renew my residential parking permit and send out the new pass. Two weeks later still nothing. …

As a local tradesman we are often parked outside the home of other people- we will almost always get a parking ticket within a few hours of being there. I have received a parking ticket for being parked outside a shop with the van engine …

Happily stand back & let tenants bully & harass private tenants close by.
Even after intervention from various departments they still allow their tenants to carry on with their relentless harassment of private tenants in the same …

we have been waiting for a garden waste bin for over a year, apparently they have none. This is not true pass the killingworth dept you see hunderds stacked up. we have phoned 4 times , a different story each timeeach time. …

I have left two telephone messages on the answer machine of the Environmental Health Dept and still no one has got back to me to explain why the bins on Whitley Bay prom opposite the Spanish City are not being emptied??? Easter weekend …

It’s easy to see that the only people giving this organisation a 5* quite evidently work there, doing absolutely NOTHING all day. Since living in a North Tyneside council home my life has been nothing but hell. Although the staff at the …

What wonderful timing. Just as HM Govt. announces another lockdown the Council starts taking down the cycle lanes. If there is one decent thing that NTC managed to do this year it was to have the courage to implement a scheme separating …

Sorry but the council need to sort themselves out.
I report the leaves in the gully in both sides of the street NE28 6PB EVERY YEAR. …

Absolutely furious they’ve decided to change their number that my phone is blocked from ringing! Website still down since about November to pay rent online. They’ll be straight out whinging as well when the rents not paid. Nice one NTC. Just making it harder for everyone to keep up to date with payments. Absolute joke.

If I could rate them a zero I would. Made a complaint and the reply I get was that it was basically my fault that I hadn’t received letters for appointments. They then have a cheek to say that it’s important things get done then council fails to turn up for an appointment.

My wife and I have reported the amount of rubbish/fly tipping in the Chirton/New York area, public bins removed, mass amounts of dog mess etc. Seem to pay more year upon year in Council Tax but getting less and less service. Very hard to report issues to the ‘correct’ people and feels like we’re getting fobbed off.

A total joke. I have been calling and calling and calling for a total of 5 months and counting. Their so called ‘service’ is appalling. I have left several messages on answerphhones which are never returned. I have now been able to get the …

Find that there customer service disgusting try to speak to a call agent and found the person very aggressive not letting you speak then makes false accusations and it is call logged so there should be a system if there staff are aggressive speak to public a complaint procuder but yet they just hang up

I have to say how great your appliance collection people are – twice recently they have been collecting stuff from our neighbors houses in our back lane and have stopped to ask if we wanted them to take away items whilst they were passing – …

NTC Arborist (Billie Taylor) came to my home at 8 am today to discuss the issue concerned. He was extremely helpful and friendly. He treated me, my home and my garden with respect, and listened to my problems. He is a real credit to NT Council and the wonderful team which looks after our trees and shrubbery. Thank you!

Unable to get through on telephone as usual, bin collections halved to 2 a month on normal refuse and then they don’t turn up on the designated day !. Bins bags getting ripped open by birds and generally blowing rubbish around street. This council is an absolute disgrace ….over £200 a month in council and for what ??.

As someone who does local community work on a voluntary basis, I’ve contacted the Environment Department with queries re. recycling. Each time speaking to and receiving e-mails from a Waste Management Officer called Heather Angus. Each time I’ve received polite, no-nonsense, realistic advice / guidance. Many thanks Heather.

As other reviews, but I can’t even get the right department!! To email them. There’s a notice at the end of my street saying they are starting night time road repairs, TONIGHT! ! ARE THEY KIDDING!!!! I assume they mean during the night. I can’t get in touch to ask them!!!! So to warned they may be coming to your street soon!!!

Five phone calls later, and having had £20 taken out of my bank account on 21/5/2020 to replace my stolen green general waste bin, I finally received delivery of the bin this morning (4/9/2020)…. having had to dispose of my own rubbish …

Needed a replacement caddy and bin. Telephone answered straight away staff member was very polite and helpful. Well done NTC

Had to call up to solve a council tax bill 3 times and spent around 2 hours doing this, each time I was met with rude unhelpful staff. Seems like a waste of everyone’s resources to have such arrogant unhelpful customer service staff.

Rip a brand new front tyre on a huge pot hole
Phoned it in to let them know as i thought it could be dangerous …. 2 days later was inspected and later that day was repaired ….. however it is deemed they …

if you want a knife in your back then apply for a job. Management are cutthroat and will stop at nothing to prevent more capable people from earning advancement. Believe me if you’re face doesn’t fit you will be made conveniently redundant regardless of how productive you are.

Awful council parking rules. Use an app that works and doesn’t put customers in difficulty when the app doesn’t take payment

Just giving this restaurant zero marks the food what they serve is absolutely discussing last week I had fish and chip the fish was under cooked tasted like rubber chips where over cooked it was absolutely discussing and when I complain to …

It’s taken 7 months after I moved in new flat to finally get a green bin
OMG! 7 months

Moving in staderds very poor no one contacted me to sort out repairs still waiting for repairs after 2 months in property replaced kitchen plinths window handles draw fronts myself combi boiler leaked bathroom radiator not working whole …

Every department I have experienced have been incompetent. Council tax money might as well get burnt in this place but I doubt anyone would be capable to start a fire.

We have done a lot of work for N.T.C over the last few years and have found all the people involved a pleasure to work with, recently we did some works at Whitley Bay Chapel and it was great to see everyone working together to complete the job on time within budget and to a high standard a grade 2+ building deserves.

It’s a shame I have to give a 1 star rating. It deserves 0 rating. Racism is at it’s highest level. The worst Council staff I have ever worked with in the UK.
Racism, Racism, Racism , Racism oh my God Racism.
I’m still living with the trauma I faced at this council.

The irony of customer service being called customer first centres when the quality of service from both contact centres and repairs staff is shocking. Often left to feel like you’re looked down upon.

Friendly staff, great atmosphere and WORKING VENDING MACHINES!!

Does what it says on the tin. Excellent local schools, tidy environment, roads in decent repair. Sure there’s issues, where doesn’t have them, but overall very pleased with the local structure they provide

Worst Council in the UK.
Received parking ticket from them today.
Unjust and Unfair . …

absolutely brilliant mates my bins were taken by 2 year olds and they ran away so it was free to take my rubbish.

Just phoned NYC to get a mattress removed the lady was very professional and pleasant
Will be collected on Wednesday exellant service keep up the good work

They help with any problems at the desk and can ask anyone for help they will show or tell you what it is need help with they are very understanding and make sure you are not waiting to long they try to get updates while waiting and will …

If it was an option to give a zero star review that’s what they would get. Literally couldn’t be more awkward to deal with if they tried…..in all ways.

Absolutely disgraceful customer contact.You cannot get through on the phone to anyone regarding an issue when they have failed to attend a rubbish collection that we pay for. You wonder why people go private

After a great deal of trouble finding a telephone number which actually worked, I was greeted by an automaton which could not understand my reposes to its questions and eventually got through to a line on which all operators were busy for …

I can’t even get through to them, they are taken the piss basely, send you a let saying ur Inn tax arrears when your not!! Then when you ring them to sort the problem out they leave you on the line with no one on the other end!!

No problems with any issues I had, dealt with respectfully either on the phone or face to face, reason only 4 stars is trying to get through on phone long waiting time !!

I have been phoning the council and now no one answering my calls as put a permission form into ask about getting a log burner in and that was on 25/1/17 and they cannt be bothered to answer with a yes or no it’s disgusting the way they treat people

I have just stood and watched the recycling wagon empty the black box full of glass in to the recycling bin well I will not be doing any more recycling why should I and other people keep the stuff separate and you the council come along and …

Utterly useless. From the top to the bottom.

Got to be the worst run council in the country they never listen to the residents and can’t even put a complaint with the way it’s run

I’m trying to set up direct debit to pay for rent. I sent signed direct debit form 38 days ago and is still not set up. Looks like lots of useless people working there

My employer so can’t really comment!!

Horrible people to call regardless of what it regards, very disrespectful staff, takes forever to get through to anyone and when you do they just don’t care at all no empathy or respect for the situation absolutely rubbish service.

Shocking women on the phone – bin man won’t collect bin as a poly bag was pushed in the top
Shocking service bins only collected once every 2 weeks – so lazy some folks….

Would rather spend money on countless speed reduction projects then on where its really need this council wastes public money like there’s no tomorrow

Thank you for your very prompt and helpful reply to my recycling query and particularly for the member of staff concerned. Really appreciated.

shockingly bad experiences on multiple occaisons with this Council. Would leave less than one star if possible. Take note of the comments NTC.

The council are basically lining there own pockets and charge you to park wherever they feel like it

If I could give 0 stars I would have ! I’ve never known such a self centred council ! They are always looking for ways to screw the public over ! Shame on you !

the form for a state pension increase seems a bit excessive

Similar stories to many here. Slow to respond and often respond with a generic answer that doesn’t apply to your particular issue. Very dated services in general.

Parking is unreal and charges are rediculous

Rang on numerous occasions trying to speak to someone in the planning department !!!! still waiting to speak to a human instead of a automated answer phone ! shocking service.

After 2 weeks of trying to call all departments without a single call answered and no emails answered totally useless to deal with

Service very slow not helpful,if can I just give them zero star 😡😡😡 …

You try and ring them to speak to a person get put on hold for 20min then cut off, joke

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