Saxo Bank reviews

Elliott King ensured that complicated documentation from Saxo required for tax purposes was provided to me promptly acting as an helpful interface between the bank’s tax department and myself. …

Harshita was really helpful and sorted out my issue regarding getting the end-of-year accounts so that I can submit the statements to my accountant in time. Thanks so much Harshita. Harshita should get a promotion for her good work and being nice on the phone. Thanks. Poonkumara Doraiswamy

Account Support has greatly improved on Saxo since they moved function back to Denmark. New Saxo Trader platform update is a step backwards unfortunately…

Very effective in understanding and solving client’s queries. Solutions were proposed and executed live during the call. Thanks

Extremely professional courteous and efficient. Truly worthy of representing Saxo Bank .

Great Trading Platform, Research Facilities and Support. Would like to give a special thanks to Elliott who has helped me throughout my time with Saxo.

Nice trading platform, but very poor customer service. Tax authority requires me to submit official statements confirming proof and cost of purchase of securites. Saxo is unable to provide anything in a paper form and signed. Service center …

Good help with onboarding resulted in efficient putting on of the desired position. Positive experience.

The trading platform is excellent but that does not make up for the sheer lack of professionalism. Since I started with Saxo I have suffered continuous difficulties. At one point I made a transfer of £100,000 which went missing for 6 weeks, …

Stay clear of Saxo Makets Ltd. I have had money taken out of my account without explanation and I did not receive dividend payments I was entitled to. I spoke to several customer care agents and all I got was a ‘we’ll be in touch’ and that …

I deposited money, which disappeared. No response to emails. When I called to enquire about the money and to close the account, a representative said he would call back, he didn’t. Nice platform, but given my experience, I wouldn’t recommend to others.

Excellent. Called me back twice on the phone and stayed on phone until problem was resolved.

Saxo is a company that you have to be very careful with. After the crisis with the swiss franc rate, they simply closed the branch and fled Poland and Spain (only here I have experience). People were left with negative accounts, cases in …

Charlotte was very helpful, friendly and efficient. Many thanks.

Great platform and I was enjoying using it until one day out of nowhere Saxo emails me and tells me because I have dual nationality (with British being my SECOND nationality), I am no longer eligible to use the trading platform and that I …

Good selection of stocks, unfortunately let down by severe admin errors and a really appalling customer service. They went through a stellar growth recently, so probably they don’t care. …

Fantastic platform let down badly by shockingly bad customer service. Currently have two support tickets open that have had no response or acknowledgement of any kind after 5 weeks. On platforms such as this bad customer service can …

Extremely poor customer service – waited a month and a half to open my account and chased them for updates via email and phone calls, a tad rude on both channels and basically just told me to wait as “their service is in high demand”. Now …

Professional, courteous and informative, resolving my issue painlessly.

Probably the worst trading brokers I have delt with. After two months no one in the company can verify my account and get it set up.
I have uploaded my documents on several occasions with glitches in the system …

The platform is making me a little nervous just recently because it has been a little flaky – a) showing errors in my cash balance that then corrected themselves, and b) today is not showing cash transfers on my balance that I made over the …

Awful platform, awful customer service (all communications and funding requests done via tickets, seriously??), high fees (1% + 1% commissions on foreign currency trades, ie when buying and then when selling). …

I see that Saxo trading is named after Anglo Saxon slave traders. All they do is take your money and make you jump through 1000 hoops to withdraw your money. I first contacted them about taking my money out on the 15th of December and it’s …

Platform is good but customer service is just awful. Having subscribed to some services for over 3 years as a private trader, I was reclassified as a professional (which I am not), without being told. I queried some costs on my account …

I have been with Saxo for 3 months. There are fees even for breathing.
8 gbp to open a position, 8.70 gbp each month to hold an account?? Even if you stayed 1 day in the previous month you get charged for the month. …

they are thieves. I have lost £27000 with them in last one month. they pick on people who are profiting. I hedged my positions for one night and they closed both – costing me £14432 plus £13289. they do not listen to what you are …

saxo are majority chinese owned now. in my experience when opening an account they are pretty good, after that customer service is poor. you can trade in euro’s which you cant with many others. i still have holdings with them but its all …

Good broker! Spreads are fine and I rarely experienced any slippage while trading. I would recommend them to anyone. I know a lot of traders can’t open an account because of their minimum deposit is a bit high, but if you can afford it they are a good choice

Better then avg platform for an individual investor compared to Halifax/Barclays e.t.c Decent fees and product structure, but completely headless back office staff and structure. ISA transfer somehow gets lost and constantly having to chase the company. Would not recommend as the hassle does not outweight the marginally fee savings

Market Maker Avoid Avoid Avoid trades against you
Trading with this Saxo UK since 4 months, they are the worst Broker I’ve ever experienced, the poorest customer service, they drop the call deliberately when …

really disappointed experience, i have been a customer for several year and now that i need to move account in betwen country and move my capital i have been waiting over a week and no answer at all, now i got comunicated that i am on a …

Good platform and costs are quite reasonable (not the best, but far better value for money than platforms like HL). Allows access to more interesting markets (e.g. Asia), also sub-accounts etc to limit transfer times and costs… It’s the …

I am trading since 10 years and traded with fairly different brokers but never came across the day robbery this broker do don’t know how FCA even let them do business most expensive and most dodgy broker I came across their charting package …

Great support from Ms Harshita.

Thank you. Excellent webinar.

The initial deposit requirement is a little high but they are still one of the best brokers. At least I’ve never had an issue in terms of withdrawal and trade execution.

I don’t know where they got my number from but they keep calling me to offer me financial services. The last time was this morning, by the way, a very rude lady.

i cant get to my money i put with them . i cant withdraw it . very unprofessional they say its up to me to sort out my online software o r i cannot get to my money. i just want close the account

Saxo is one of the best legit brokers, I have never experienced any issues with them. Funding account takes some time, but no issues with withdrawals.

Extortionate, scam broker.

– Very limited range of ETFs to (mostly) those in foreign currencies which …

Poor customer service. I have sent documentation off for POA on my mums behalf and still haven’t received acknowledgement 3 weeks later!!!
How can ot possibly take that long to reply.

Appalling customer support, unresponsive, unhelpful. Do not expect any help if you have questions or issues, do not put your money with this platform

Platform works ok most of the time but the UI is pretty buggy. Close to impossible to get hold of anyone from Saxo when something does go wrong.

Bad experience with Saxo. I opened a new account and had queries, I messaged them and had no reply. I phoned them and despite being number 1 in the queuing system no one answered. I will look elsewhere.

Everyone is giving 1 star better keep away from saxo

i have tried to contact Saxo by phone. They told me I was first in queue and then kept me waiting for 47 minutes without ever answering.
I have had problems with trading and have received no consolidated income report as required for tax.

Total disaster, making me pay 50 pounds for inactivity. Are you crazy?

Good platform, poor customer service: long wait, no London based helpdesk

tried to open an account and the screen just froze , worrying as I had given them personal details
They have definite problems with their technology

I had a problem earlier today and they got back to me by mail in minutes with a solution. Good customer service.

Excellent platform, the only issue with them is that I am unable to install custom indicators.

Good platform with a lot of trading options, but the client support could be a little better.

The best broker I have ever traded with. Great customer service!

Very bad service, they make it difficult to withdraw funds and struggle to solve the slightest grievances.

Good customer relations dept – Niall Murray has been very helpful!

Easy to transfer money with a card. Friendly customer service

Good professional advisory and one of the best platform out there

All good so far, no issues

Trustable and regulated bank for investments. Highly recommended!

SERIOUS TRADING WORLDWIDE
Practice Kill Theory…
For Best Investors…Only! (Y)

Awful and rude customer service. Avoid at all costs!!!

Bad and slow customer service.

Poor service, and very poor fills.

Terrible

Happy with SAXO Capital Markets!