Saxo Bank average reviews all over the web

2.7
Total Reviews 65

Average reviews from all platforms

Average Rating 2.7

Average reviews from all platforms

  • 5.0
    22
  • 4.0
    4
  • 3.0
    1
  • 2.0
    6
  • 1.0
    32
Saxo Bank reviews breakdown:
Google
2.7
65

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65 Saxo Bank reviews on Google

RE
Rosa Elliott 8 months ago on Google
( 5 out of 5 )

Elliott King ensured that complicated documentation from Saxo required for tax purposes was provided to me promptly acting as an helpful interface between the bank’s tax department and myself. …

PD
Poonkumara Doraiswamy 8 months ago on Google
( 5 out of 5 )

Harshita was really helpful and sorted out my issue regarding getting the end-of-year accounts so that I can submit the statements to my accountant in time. Thanks so much Harshita. Harshita should get a promotion for her good work and being nice on the phone. Thanks. Poonkumara Doraiswamy

GB
Grizzle Bear 8 months ago on Google
( 4 out of 5 )

Account Support has greatly improved on Saxo since they moved function back to Denmark. New Saxo Trader platform update is a step backwards unfortunately…

MM
Maryama MOUJAHID 8 months ago on Google
( 5 out of 5 )

Very effective in understanding and solving client’s queries. Solutions were proposed and executed live during the call. Thanks

CG
Claude Ghiai 8 months ago on Google
( 5 out of 5 )

Extremely professional courteous and efficient. Truly worthy of representing Saxo Bank .

CH
Charles H 8 months ago on Google
( 5 out of 5 )

Great Trading Platform, Research Facilities and Support. Would like to give a special thanks to Elliott who has helped me throughout my time with Saxo.

NZ
nikolay z 8 months ago on Google
( 1 out of 5 )

Nice trading platform, but very poor customer service. Tax authority requires me to submit official statements confirming proof and cost of purchase of securites. Saxo is unable to provide anything in a paper form and signed. Service center …

W
W 8 months ago on Google
( 5 out of 5 )

Good help with onboarding resulted in efficient putting on of the desired position. Positive experience.

MH
Max Heeschen 8 months ago on Google
( 1 out of 5 )

The trading platform is excellent but that does not make up for the sheer lack of professionalism. Since I started with Saxo I have suffered continuous difficulties. At one point I made a transfer of £100,000 which went missing for 6 weeks, …

SI
Sweder is Everywhere 8 months ago on Google
( 1 out of 5 )

Stay clear of Saxo Makets Ltd. I have had money taken out of my account without explanation and I did not receive dividend payments I was entitled to. I spoke to several customer care agents and all I got was a ‘we’ll be in touch’ and that …

NS
Nicholas Spencer 8 months ago on Google
( 1 out of 5 )

I deposited money, which disappeared. No response to emails. When I called to enquire about the money and to close the account, a representative said he would call back, he didn’t. Nice platform, but given my experience, I wouldn’t recommend to others.

CU
Chuka Uwechia 8 months ago on Google
( 5 out of 5 )

Excellent. Called me back twice on the phone and stayed on phone until problem was resolved.

DM
D M 8 months ago on Google
( 1 out of 5 )

Saxo is a company that you have to be very careful with. After the crisis with the swiss franc rate, they simply closed the branch and fled Poland and Spain (only here I have experience). People were left with negative accounts, cases in …

AW
Andrew Wilson 8 months ago on Google
( 5 out of 5 )

Charlotte was very helpful, friendly and efficient. Many thanks.

SM
Scott McGregor 8 months ago on Google
( 1 out of 5 )

Great platform and I was enjoying using it until one day out of nowhere Saxo emails me and tells me because I have dual nationality (with British being my SECOND nationality), I am no longer eligible to use the trading platform and that I …

LS
Luca Siani 8 months ago on Google
( 2 out of 5 )

Good selection of stocks, unfortunately let down by severe admin errors and a really appalling customer service. They went through a stellar growth recently, so probably they don’t care. …

PA
Paul Anderson 8 months ago on Google
( 1 out of 5 )

Fantastic platform let down badly by shockingly bad customer service. Currently have two support tickets open that have had no response or acknowledgement of any kind after 5 weeks. On platforms such as this bad customer service can …

CE
Cypress E 8 months ago on Google
( 1 out of 5 )

Extremely poor customer service – waited a month and a half to open my account and chased them for updates via email and phone calls, a tad rude on both channels and basically just told me to wait as “their service is in high demand”. Now …

MT
Mark Tankard 8 months ago on Google
( 5 out of 5 )

Professional, courteous and informative, resolving my issue painlessly.

J
Joe 8 months ago on Google
( 1 out of 5 )

Probably the worst trading brokers I have delt with. After two months no one in the company can verify my account and get it set up.
I have uploaded my documents on several occasions with glitches in the system …

PB
Paul Blanchard 8 months ago on Google
( 2 out of 5 )

The platform is making me a little nervous just recently because it has been a little flaky – a) showing errors in my cash balance that then corrected themselves, and b) today is not showing cash transfers on my balance that I made over the …

SR
sdfgdfg R.dsfgds 8 months ago on Google
( 1 out of 5 )

Awful platform, awful customer service (all communications and funding requests done via tickets, seriously??), high fees (1% + 1% commissions on foreign currency trades, ie when buying and then when selling). …

JB
jason beedle 8 months ago on Google
( 1 out of 5 )

I see that Saxo trading is named after Anglo Saxon slave traders. All they do is take your money and make you jump through 1000 hoops to withdraw your money. I first contacted them about taking my money out on the 15th of December and it’s …

T
Tony 8 months ago on Google
( 2 out of 5 )

Platform is good but customer service is just awful. Having subscribed to some services for over 3 years as a private trader, I was reclassified as a professional (which I am not), without being told. I queried some costs on my account …

RR
Riccardo Rispoli 8 months ago on Google
( 1 out of 5 )

I have been with Saxo for 3 months. There are fees even for breathing.
8 gbp to open a position, 8.70 gbp each month to hold an account?? Even if you stayed 1 day in the previous month you get charged for the month. …

DC
Diljeet Chaddha 8 months ago on Google
( 1 out of 5 )

they are thieves. I have lost £27000 with them in last one month. they pick on people who are profiting. I hedged my positions for one night and they closed both – costing me £14432 plus £13289. they do not listen to what you are …

C
Candid1 8 months ago on Google
( 2 out of 5 )

saxo are majority chinese owned now. in my experience when opening an account they are pretty good, after that customer service is poor. you can trade in euro’s which you cant with many others. i still have holdings with them but its all …

HH
Hilda Holland 8 months ago on Google
( 5 out of 5 )

Good broker! Spreads are fine and I rarely experienced any slippage while trading. I would recommend them to anyone. I know a lot of traders can’t open an account because of their minimum deposit is a bit high, but if you can afford it they are a good choice

DN
Daniel Ng 8 months ago on Google
( 1 out of 5 )

Better then avg platform for an individual investor compared to Halifax/Barclays e.t.c Decent fees and product structure, but completely headless back office staff and structure. ISA transfer somehow gets lost and constantly having to chase the company. Would not recommend as the hassle does not outweight the marginally fee savings

AB
Aryo Barzan 8 months ago on Google
( 1 out of 5 )

Market Maker Avoid Avoid Avoid trades against you
Trading with this Saxo UK since 4 months, they are the worst Broker I’ve ever experienced, the poorest customer service, they drop the call deliberately when …

P
PDS 8 months ago on Google
( 1 out of 5 )

really disappointed experience, i have been a customer for several year and now that i need to move account in betwen country and move my capital i have been waiting over a week and no answer at all, now i got comunicated that i am on a …

LJ
L Johnson 8 months ago on Google
( 3 out of 5 )

Good platform and costs are quite reasonable (not the best, but far better value for money than platforms like HL). Allows access to more interesting markets (e.g. Asia), also sub-accounts etc to limit transfer times and costs… It’s the …

YK
Yasir Khan 8 months ago on Google
( 1 out of 5 )

I am trading since 10 years and traded with fairly different brokers but never came across the day robbery this broker do don’t know how FCA even let them do business most expensive and most dodgy broker I came across their charting package …

AO
ARTHUR OLIVEIRA 8 months ago on Google
( 5 out of 5 )

Great support from Ms Harshita.

VY
Vedat Yelkenci 8 months ago on Google
( 5 out of 5 )

Thank you. Excellent webinar.

AK
Adam Keyser 8 months ago on Google
( 5 out of 5 )

The initial deposit requirement is a little high but they are still one of the best brokers. At least I’ve never had an issue in terms of withdrawal and trade execution.

EL
E Le 8 months ago on Google
( 1 out of 5 )

I don’t know where they got my number from but they keep calling me to offer me financial services. The last time was this morning, by the way, a very rude lady.

CN
Chudi Nzewi 8 months ago on Google
( 1 out of 5 )

i cant get to my money i put with them . i cant withdraw it . very unprofessional they say its up to me to sort out my online software o r i cannot get to my money. i just want close the account

JS
James Stowers 8 months ago on Google
( 5 out of 5 )

Saxo is one of the best legit brokers, I have never experienced any issues with them. Funding account takes some time, but no issues with withdrawals.

MD
M D 8 months ago on Google
( 1 out of 5 )

Extortionate, scam broker.

– Very limited range of ETFs to (mostly) those in foreign currencies which …

TM
Tina Moore 8 months ago on Google
( 1 out of 5 )

Poor customer service. I have sent documentation off for POA on my mums behalf and still haven’t received acknowledgement 3 weeks later!!!
How can ot possibly take that long to reply.

AO
Andrew Owen 8 months ago on Google
( 1 out of 5 )

Appalling customer support, unresponsive, unhelpful. Do not expect any help if you have questions or issues, do not put your money with this platform

SB
Sam Bell 8 months ago on Google
( 2 out of 5 )

Platform works ok most of the time but the UI is pretty buggy. Close to impossible to get hold of anyone from Saxo when something does go wrong.

RG
Richard George 8 months ago on Google
( 1 out of 5 )

Bad experience with Saxo. I opened a new account and had queries, I messaged them and had no reply. I phoned them and despite being number 1 in the queuing system no one answered. I will look elsewhere.

VB
val bu 8 months ago on Google
( 1 out of 5 )

Everyone is giving 1 star better keep away from saxo

PL
Peter Lachmann 8 months ago on Google
( 1 out of 5 )

i have tried to contact Saxo by phone. They told me I was first in queue and then kept me waiting for 47 minutes without ever answering.
I have had problems with trading and have received no consolidated income report as required for tax.

MN
Mr Naworel 8 months ago on Google
( 1 out of 5 )

Total disaster, making me pay 50 pounds for inactivity. Are you crazy?

X
X 8 months ago on Google
( 2 out of 5 )

Good platform, poor customer service: long wait, no London based helpdesk

DH
daniel hollingsworth 8 months ago on Google
( 1 out of 5 )

tried to open an account and the screen just froze , worrying as I had given them personal details
They have definite problems with their technology

GF
Gary Fowler 8 months ago on Google
( 5 out of 5 )

I had a problem earlier today and they got back to me by mail in minutes with a solution. Good customer service.

JR
Jacob Rigby 8 months ago on Google
( 4 out of 5 )

Excellent platform, the only issue with them is that I am unable to install custom indicators.

MT
Michael Tucker 8 months ago on Google
( 4 out of 5 )

Good platform with a lot of trading options, but the client support could be a little better.

MR
Muriel Rice 8 months ago on Google
( 5 out of 5 )

The best broker I have ever traded with. Great customer service!

SB
Scott Bates 8 months ago on Google
( 1 out of 5 )

Very bad service, they make it difficult to withdraw funds and struggle to solve the slightest grievances.

ED
Emily Dixon 8 months ago on Google
( 5 out of 5 )

Good customer relations dept – Niall Murray has been very helpful!

OA
Olga Afo 8 months ago on Google
( 5 out of 5 )

Easy to transfer money with a card. Friendly customer service

TH
Todd Harris 8 months ago on Google
( 5 out of 5 )

Good professional advisory and one of the best platform out there

AB
Andrew Bezen 8 months ago on Google
( 5 out of 5 )

All good so far, no issues

PH
Polly Hunt 8 months ago on Google
( 4 out of 5 )

Trustable and regulated bank for investments. Highly recommended!

NN
Neagovici Narcis 8 months ago on Google
( 5 out of 5 )

SERIOUS TRADING WORLDWIDE
Practice Kill Theory…
For Best Investors…Only! (Y)

JT
Jack T 8 months ago on Google
( 1 out of 5 )

Awful and rude customer service. Avoid at all costs!!!

SM
Shalom Michaeli 8 months ago on Google
( 1 out of 5 )

Bad and slow customer service.

TL
Tony Luck 8 months ago on Google
( 1 out of 5 )

Poor service, and very poor fills.

LL
League Legends 8 months ago on Google
( 1 out of 5 )

Terrible

SE
S Ehan 8 months ago on Google
( 5 out of 5 )

Happy with SAXO Capital Markets!

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