One Manchester reviews

Tenant for over 20+ years called to advise that unfortunately I was between jobs and unable to pay my full rent (first time in 20 years) told to pay £70 odd pounds as that would cover me rent wise for the month of May did so and now I’ve …

Pretty awful, have been trying to contact them regarding an issue since March and they’ve routinely ignored or not got back to either myself, flat mates, or landlord. When they did finally get back we got sent a pretty spikey email from a …

Absolutely fuming with one Manchester! Three times since 2 weeks ago I’ve asked them to come out to repair my shower and three times I’ve told them it’s NOT an electric shower! Yet twice in 2 days electricians have knocked on the door! Not …

Emergency repairs good luck with it. Had a leak at night and now it’s next day with no information in what’s happening. All they say is your window is 24 hours. So anytime within 24 hours your EMERGENCY will be fixed. No water within the house they don’t CARE. If I could give negative stars I would. Very bad service!!!

Terrible communication. Workmen can’t be bothered most of the time.
Emergency appointments are not priorities and seen to ASAP.
My mum was left without heating for 3 months in the winter while being a …

absolutely ridiculous that i’ve got to wait 5 weeks for someone to come out and do a mould and damp repair when 3/4 rooms in my house are affected & i have a 3 year old little boy. It’s so bad in my bedroom that my whole wall, bed and mattress are covered in it but ive got to wait 5 weeks? what an absolute joke

This housing office has gone down, it use to be a really friendly and on top of there jobs kind of place. Now there is so much miscommunication there is a joke. I don’t like calling the housing nothing gets fixed untill 20 year. They need to sit down have a serious meeting about how they can build there communication skill.

Tenant of over 34 years, I had some issues with the neighbours, submitted reports through their website to no avail no one called, all I got is a reply to one of my emails saying someone will contact me within 48 hours…….48 hours came …

Awful company that only cares about profit. For months we have lived in hell on barnhill Street because of one manchester new clockwork development. I have spoken to the lady to manages it regarding the parking situation but just get …

I would like to draw attention to One Manchester as a housing provider and more importantly they way they ignore and tell tenants lies. My partner has had an issue with the main gas supply pipe being insecure where it enters the property. A …

I’m posting on behalf of my daughter who is distraught at her treatment by one manchester in attempting to discuss her ongoing repair issues with a member of staff. She simply cannot get past the call centre who tell her someone will …

I have been a tenant for 9 years, I reported the back garden flooring tiles need repair as my kids keep falling in the floor, I received an appointment someone will come and see it, and they have never show up, I chased them three times, …

Had an awful experience were one of the one manchester drivers verbally abused me whilst in a queue of traffic. There was no prior incident he was upset that my 5 year old son was sat on in the front, (in a child seat). Pulled next to the …

I’m a tenant with one Manchester for over 8 months and still have no gas in my property, i spent the whole winter with no gas, many appointments arranged, and those on the help line doesn’t help at all

Dear Manager, I would like to launch a serious complaint against your customer service staff as I had reported on last Friday because of my Kitchen ceiling is leaking heavily and I found difficulty for cooking. No action had been taken yet and got stress. Plz Manager contact me.

Constantly waiting over 1 hour to speak to someone from the repairs team, even if you ring when they open. You still face the same issues. It’s becoming quite ridiculous at this point and stressful. Upcoming repairs information was visible …

Rang up to cancel appointment for tomorrow as finally got an emergency dental appointment, after waiting weeks for so won’t be missing it.
Anyway was told its over an hour to speak to someone to cancel it. So obviously …

we pay service charges and the lift is always out of work, no care taker around absolutely joke. Why there is no care taker available in emergency or anything in Royce court.

Reported a broken tiles in my shower and also filled an online form for loss of water pressure in the flat, its been about 3 months since i reported the broken tiles and it hasnt been fixed. with regards to the water pressure issue, it is …

Waiting till 20th February for damp in kids bedroom on ceiling and windows a very long wait also my kids have asthma which is not helping 😐 not happy as this house need alot of updates but as landlord you should update things eg bathroom …

Absolutely fuming with one manchester 2 weeks ago a plasterer came took my kitchen tiles off lot of them were falling of the wall so the guy takes all the tiles of then leaves saying someone will phone you to finish the job well the guy …

Lived in this house for 10yrs, the house has been falling apart, repairs are slower than a sloth. The wall cracked and fell on my daughter and still two months later nothing has been done. Only for them to turn up this morning saying they …

They are the worst landlord I have ever seen and heard of for even an emergency of repair you would have to call them more than 6/7 times and it takes mum says until they fix it I have been having an issue with them for years if you do not …

Lived in this house for 10 years took all that time to get any kind of repairs done the repair that was done on my toilet has resulted in a leak and i have been told i have to wait 10 days for this leak to be fixed. When i get a message …

Rubbish coustomer service and repair team as it taking them more then two and half year just to repair the gutter from the roof absolute joke have report them over and over and nothing happened and the guy came do the photo shop and left rubbish

Iv been a tenant for 14 years and never missed my rent. I reported a repair in March 2021. After receive appointments on several occasions they have never shown up. They have a note on the system saying someone is vulnerable. Yes my blind son with Autism and mental health. Who cares?

I’ve been a tenant for 10 years. I was moved out of my original flat, or forced out while they did renovations. The flat I moved to, which I’m in now, is around £600 a year extra in bills. I’m now in debt again after managing for years on …

Left with a disabled child no heating for over 24 hrs in minus 7 degree weather!!! Just jeen told could be another 24 hours before its fixed! Absolute joke of a company!!!!!!!!

Customer service ? None. I attended the Aquarius Centre Hulme 2nd Tues August, spoke to housing officer, said she would ring me with an update tomorrow heard nothing, been waiting 2 weeks. Rang up many times sat in queues for over a hour …

Wouldn’t even give it 1 star, absolutely furious with one manchetser they don’t do repairs when they should even then you have to wait months, said I’d get a call back from a surveyor and haven’t. its been nearly 2 weeks and still no phone …

After 8 months of my toilet leak finally today a good man did it as fast as possible and he did a very good job and he was a very good guy 10/10.