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Write a ReviewLike most other reviewers here I would like to leave zero stars for this company. Price of broadband has doubled in the last two years, whilst locked into a contract. Customer service is impossible to get hold of to cancel contract. Best avoid this company.
Worst broadband provider in the UK, they get 0 stars. Absolutely shocking company. Broadband quality is shocking – and I normally get excellent broadband with other providers. They keep overcharging me and breaking my contract price. Also …
This company is breaching consumers rights by adding undisclosed “extra” charges for MaCafee anti-virus and some kine of assurance program. I have, luckily, spotted the additional charges disguised on the contract (showing some 1 or 2 …
Avoid Avoid Avoid they will scam you .
Avoid Avoid Avoid. One stream scammed me. I had a contract with them for 2 years and they were deducting twice the amount of what I agreed with them in the …
Started off great, fastest speeds I’ve ever had at my property in 8 years of living their. Moved out recently and switched provider, tried to cancel my contract as I only had 2 months left to find lots of hidden fees involved. Customer service is terrible, poor communication and long wait times. Avoid this company 👍🏼 …
Gave notice to quit as transfer to another company back in feb, they then charged me double my usual monthly cost and said this was because I was out of contract and this would be new amount unless I took a 2yr contract. Explained I have …
Horrendous do not go with this company they are the worst company I ever ever dealt with. We were ringing for weeks and could not get through as we were moving house. We switched provider and wanted to cancel and we got charged £188 to …
I have been with the company around eight weeks.
An engineer has had to call four times. …
Horrible experience! Have had them out twice in less than 4 months and have been without internet for 4 days each time. Then when i tell them i want to leave they want to charge me for a “better router” £4 a month and then will cost me to cancel the contract despite them being in breach of it.
Only giving one because unable to give 0. By a country mile not only the worst broadband company I have used, but the worst company full stop. Product offering is poor – I am routinely disconnected from the web – and OneStream have been …
Is it not a fraud when they just took 26% more money than what’s written in the contract without any notification? …
Contractual trickery and subtefuge.
All my fault but leaves a nasty taste in the mouth. After a year I’d say the broadband itself was pretty reliable but not above the minimum guaranteed – more …
Dreadful company to deal with. Emails go unanswered. Complaints too. For most things, you need to ring them, but it takes forever to get through to them on the phone (around an hour if you’re lucky). …
Do not go with these just because they are cheap – go with a different company!!!
If i could give 0 stars I would. …
The reviews do not lie – Onestream are the absolute WORSE internet company to deal with and their customer service is appalling. …
ALL REVIEWS ARE TRUE. Customer service put phone down on me when I wanted to cancel the extras THEY added and tried to charge me for. Internet is worse than the old dial up we had years ago. Cuts out all the time, can’t even watch netflix. …
If you join them be ready for unexpected bills ££££
I bought 12 months contract for £18 a month but never in 12 months the amount was always above £22.50 when raised didn’t get any positive results. Infact at …
I wait for 2 hours to discuss my new contract, after the discussion contract was canceled, but I receive a service engineer appointment and a router. Can’t contact them anyhow. …
Rubbish service throughout contract which continued to run despite me informing them of cancellation. It then took 4 calls (on hol each time) repeated complaints (none of which were ever responded to) and a lot of unnecessary hassle to get the unauthorised deducted money back from them. Would not recommend and will never use again.
This is the worst broadband company you could have. They add subscriptions services like McAfee which you never wanted and charge you for it. Then they over charge your normal monthly payments. Once you contact them they correct the issue …
Horrible experience! Stay away from this company. It took more than one month to fix the internet problem with. Then, they do everything to not let me to cancel my contract. Today, I had my 5th call with them since 23rd December 2022, they …
Just the worst customer service and communication ever. Emails to them just go into a black hole. Phone calls not acted on. Random visits from engineers that weren’t requested. Random extras added to account after several months with no way to amend it because no one ever gets back to you. Really just awful.
Avoid! The are breaking the Consumer Protection Laws! You can’t get through to them on phone or email. The take money from your bank account and bank cards! They add fake positive reviews on Trustpilot always short and usually mention someone’s name!
AVOID, AVOID, AVOID
Just as I thought, after completing a search on a comparison website, I was …
TOTAL RUBBISH – Signed up before I read the reviews. After setting up my direct debit, I wanted to speak to a human and verify the details. …
Inertia selling is a cause for concern. OneStream seem to be a reasonably reliable broadband provider however, despite being asked not to apply their ‘assured’ care package at the cost of £4 / month approximately this has been added and …
Signed a contract for £24 per month. Been paying £48 per month for past 10 months and no one at onestream can tell me why. Received a text yesterday saying I’ve been cut off! Communication from them is 1/10, they ignore emails and you can only contact them via phone, which takes 1.5h to get through. Absolute joke!!
AVOID!! Account wasn’t set up properly, no account confirmation, DD not set. When I pointed this and made a manual payment I then got double charged with them incorrectly setting my DD up and had to get a DD indemnity. Account has now been closed and I’ve been with another supplier since May, still no account closure confirmation.
Amazed that this company gets new customers. No way to message them without an account number and telephone calls only after 0830.
The advertised price was £34.95 reduced to £20.95. However my direct debit is …
DO NOT ENTER A CONTRACT – Farham is famous for its naval history, but these pirates have never been caught.
They will sign you up to a ‘£18’ a month contract, then charge you double. …
If they look too good to be true then it is onestream! Impossible to contact anyone. Overcharged throughout. Bumped up prices with no notifications and impossible to contact anyone! Shocking company, stay well well clear of them!!
The worst internet provider. They do not provide any solutions to their poor broadband connection. No other neighbour in the block of flats is having an issue with their Internet. I have been writing to them continously for 6 months in …
Rubbish company, so many issues since day 1. Impossible to get in touch when you need help. The company makes it impossible for you to leave at the end of the contract! Terrible, avoid at all costs . What everyone is saying about this company is true
I took out a broadband plan with Onestream. I was called by a salesperson and strongarmed into also taking a deal for a SIM card with them. I realised by regrets and called the next working day to cancel (as I was worried about any …
Wow i dodged a bullet.they offer a low price and then sneaky fuXXXers add in their security package-which you can’t delete and bumps up the price .0fcom should be investiagting this .Too many intrusive questions aswell
Before you go any further google subscription trap so you can understand what these people are about. I sincerely regret moving my broadband to them, service poor unprofessional in every way
I should have heeded the reviews. They added an additional £4 to my bill (automatic opt-in) when I signed up, then they took £29 out of my account on one random occasion for broadband that’s £20 pm, and now £44 this month and I have no idea why. Stay clear of these guys
Do not use this company. When your contract it is impossible to make contact to cancel. Avoid at all costs
Impossible to get hold of. They make your life miserable. Terrible service. The add on mcafee Isa complete scam. They should not be allowed to do so
Shocking company. Moved my broadband to another supplier (as I couldn’t contact them to discuss) and they continue to take payment.
Atrocious customer service. Inaccessible call centre. Over-charged me throughout the service and threatened me with default notices. I cannot advise against using them enough!
PLEASE PLEASE PLEASE read the one star comments, they are all 100 percent true. they rob you blind, there must be a law against how they are stealing money off people,especially in this day and age. hang your heads in shame Onestream.
The most unprofessional company I have dealt with. Won’t fix your problems and won’t let you leave. Avoid at any cost. They say a manger will call back and it never happens!
Shocking price rises and increased again the week after my contract was up (so two increases in one month) before my supplier switch completed.
No clear way to cancel unwanted McAfee free trial.
Absolutely diabolical broadband provider, breaches consumer rights, takes unauthorised amounts of money out of bank accounts, I’ve now had to block them with my bank, DO NOT GO WITH ONESTREAM
Terrible internet and total unreachable customer service. I’m wasting my life away trying to call them.
Very poor service. Left and got charged a termination fee that was wrongly taken. im now fighting to get this back
Impossible to get through to someone to cancel. Avoid this company at all costs
BEWARE DO NOT TAKE THIS ONE.
Customer service zero stars…they wont let you leave..
Simply awful, very very poor customer service
I am facing regular interruption in the connectivity in Reading, UK, especially when I am using PC…
The people who work/manage this company should’ve been shot at birth
Avoid at all cost , just a bunch of crooks , my connection lost for more tha 6 weeks did nothing
avoid this lot at all costs.
Unreliable service
Awful
Horrible experience