Virgin Mobile reviews

Trash the internet is so slow cant even connects consoles

Went in to get an internet and tv deal for my new house, nice as pie when they were taking details off me and telling me my box would come soon and thanks for choosing us, they called me today saying I can’t have that deal for absolutely no …

Generally don’t have my qualms about Virgin Media, but this store in particular has terrible customer service. Went in previously to get an upgrade, was denied and the company cannot tell me why (I’ve been a loyal customer for almost a …

Went in to upgrade my phone. Had a single payment left on my old handset and apparently the staff there are unable to deal with that so ended up standing out in the cold for half an hour while dealing with their cell centre over the phone. Eventually got the upgrade but the whole process felt like it was designed to be difficult.

Horrible service. Downgraded then shortly upgraded and because of this they gave me a £115 bill followed by another £103 my package was only £48. Internet and channels are not as smooth going as advertised. The service is that bad I bought …

Having problems with my phone connections went into the shop and they could not have been more helpful. A young man really went out of his way to make sure I was sorted! 5 star service!!

Been told that once you dial and hear the call ringing you start getting charged, regardless of whether anyone answers or not! And 36p for one second is outrageously out of order! Totally unfair and unbelievable.

Rude employees, and get a better deal online. No wonder the place is always empty.
At least it gives them plenty of time to play on their phones as there are no customer’s.

Absolutely disgusting.
Cut my internet off by mistake.
5 days later and still not connected …

The atmosphere was really nice, I was met with a lovely young girl, very helpful, sorry i didn’t catch her name, she made me feel at ease straight away, 👍 …

Absolute joke of a company, you pay your bill each month but still get told you’re a month behind and owe well over £100, also no call to let you know the contract is running out but give you a shock of a bill instead, when confronted about …

Very helpful and friendly. Well recommended

Thank you to Jason at the Grimsby store, who sorted out my new Virgin account and installation and ensured a smooth changeover from BT to Virgin.

Helpful staff,always smiling even when computer system crashed. Great service

Don’t care about customers Dreadful customer service
Locked me out of credit check as system down and then told me to buy a phone for 7.99
What a joke

Wondering why when i go onto movies, it always plays the art channel instead of the movie advertised ( sky movie channels) .so im paying for movies and getting none!!!????

Great service nice to speak face to face and have a store to go to hate doing these things online to much of a headache

Helpful even though couldn’t get what I wanted…not there fault lol

Called for information on billing, got what I requested, good service.

Wouldn’t want to lose this shop, so easy to go in and talk about your contracts vs call centre.

Staff really friendly and extremely helpful

Only want to help new customers

Friendly helpful staff.

Got to admit I’m partial to a Virgin.

Did not suit to me

I don’t want to know about this place

Empty all the time

Not sure

Helpfull

Ok

Very helpful

Mobile sim