Virgin Mobile average reviews all over the web

3.0
Total Reviews 32

Average reviews from all platforms

Average Rating 3.0

Average reviews from all platforms

  • 5.0
    11
  • 4.0
    5
  • 3.0
    2
  • 2.0
    1
  • 1.0
    13
Virgin Mobile reviews breakdown:
Google
3.0
32

Your Business? Manage your review for FREE

Manage your Review

Don’t Forget to Share your Valuable Feedback

Write a Review

32 Virgin Mobile reviews on Google

ST
Steam team Vr 7 months ago on Google
( 1 out of 5 )

Trash the internet is so slow cant even connects consoles

MH
Mollie Hynes 7 months ago on Google
( 1 out of 5 )

Went in to get an internet and tv deal for my new house, nice as pie when they were taking details off me and telling me my box would come soon and thanks for choosing us, they called me today saying I can’t have that deal for absolutely no …

RJ
Ro Jo 7 months ago on Google
( 1 out of 5 )

Generally don’t have my qualms about Virgin Media, but this store in particular has terrible customer service. Went in previously to get an upgrade, was denied and the company cannot tell me why (I’ve been a loyal customer for almost a …

PI
Paul Ireland 7 months ago on Google
( 3 out of 5 )

Went in to upgrade my phone. Had a single payment left on my old handset and apparently the staff there are unable to deal with that so ended up standing out in the cold for half an hour while dealing with their cell centre over the phone. Eventually got the upgrade but the whole process felt like it was designed to be difficult.

MZ
Michael Zahetta 7 months ago on Google
( 1 out of 5 )

Horrible service. Downgraded then shortly upgraded and because of this they gave me a £115 bill followed by another £103 my package was only £48. Internet and channels are not as smooth going as advertised. The service is that bad I bought …

OC
Owen Copley 7 months ago on Google
( 5 out of 5 )

Having problems with my phone connections went into the shop and they could not have been more helpful. A young man really went out of his way to make sure I was sorted! 5 star service!!

JA
Julie Anderson 7 months ago on Google
( 1 out of 5 )

Been told that once you dial and hear the call ringing you start getting charged, regardless of whether anyone answers or not! And 36p for one second is outrageously out of order! Totally unfair and unbelievable.

TH
Tim Hewis 7 months ago on Google
( 1 out of 5 )

Rude employees, and get a better deal online. No wonder the place is always empty.
At least it gives them plenty of time to play on their phones as there are no customer’s.

DM
Dave Merryweather 7 months ago on Google
( 1 out of 5 )

Absolutely disgusting.
Cut my internet off by mistake.
5 days later and still not connected …

BJ
Barry Jaines 7 months ago on Google
( 5 out of 5 )

The atmosphere was really nice, I was met with a lovely young girl, very helpful, sorry i didn’t catch her name, she made me feel at ease straight away, 👍 …

G
Ganksiee 7 months ago on Google
( 1 out of 5 )

Absolute joke of a company, you pay your bill each month but still get told you’re a month behind and owe well over £100, also no call to let you know the contract is running out but give you a shock of a bill instead, when confronted about …

SP
Scott Philips 7 months ago on Google
( 5 out of 5 )

Very helpful and friendly. Well recommended

PW
Paul W 7 months ago on Google
( 5 out of 5 )

Thank you to Jason at the Grimsby store, who sorted out my new Virgin account and installation and ensured a smooth changeover from BT to Virgin.

PC
peter cook 7 months ago on Google
( 5 out of 5 )

Helpful staff,always smiling even when computer system crashed. Great service

ST
Suzanne Thompson 7 months ago on Google
( 1 out of 5 )

Don’t care about customers Dreadful customer service
Locked me out of credit check as system down and then told me to buy a phone for 7.99
What a joke

DB
Diane Blake 7 months ago on Google
( 3 out of 5 )

Wondering why when i go onto movies, it always plays the art channel instead of the movie advertised ( sky movie channels) .so im paying for movies and getting none!!!????

DW
Diane Wright 7 months ago on Google
( 5 out of 5 )

Great service nice to speak face to face and have a store to go to hate doing these things online to much of a headache

TD
Tanya Dobbs 7 months ago on Google
( 4 out of 5 )

Helpful even though couldn’t get what I wanted…not there fault lol

TG
Tony Gale 7 months ago on Google
( 4 out of 5 )

Called for information on billing, got what I requested, good service.

WS
Wayne Smith 7 months ago on Google
( 5 out of 5 )

Wouldn’t want to lose this shop, so easy to go in and talk about your contracts vs call centre.

BD
Beatrice Dyer 7 months ago on Google
( 5 out of 5 )

Staff really friendly and extremely helpful

SM
Steve Miller 7 months ago on Google
( 1 out of 5 )

Only want to help new customers

YC
Yve Clark 7 months ago on Google
( 4 out of 5 )

Friendly helpful staff.

MR
Mark Rank 7 months ago on Google
( 5 out of 5 )

Got to admit I’m partial to a Virgin.

R
Rishanuk12 7 months ago on Google
( 2 out of 5 )

Did not suit to me

JW
Josephine Wood 7 months ago on Google
( 1 out of 5 )

I don’t want to know about this place

TF
Turnau Family 7 months ago on Google
( 1 out of 5 )

Empty all the time

SB
Sue Bennett 7 months ago on Google
( 1 out of 5 )

Not sure

PG
Patrick Green 7 months ago on Google
( 4 out of 5 )

Helpfull

SB
steve burley 7 months ago on Google
( 5 out of 5 )

Ok

WK
Wendy King-orton 7 months ago on Google
( 4 out of 5 )

Very helpful

AA
atiq adrees 7 months ago on Google
( 5 out of 5 )

Mobile sim

Read more reviews about Internet service provider,Telecoms companies and services

Abica

Review

SSE

Review

Post Office

Review

Telecoms Cloud

Review

Onecom

Review

Three

Review