Opos Limited reviews

Had a debt from 2012, was paying it up to 2017 but apparently they stop taking money out. They said they sent emails and letters since 2017 but I had not one letter or email. I checked their online portal and all the ‘letters’ between 2017 …

They left two messages on my phone that did not say who or what they were just ” to call this number as action will be taken” and that correspondence had been previously sent. It hadn’t. When I finally got through to them and gave the …

They emailed me saying I had a debt, I have replied to every email asking who the debt is for. No response except before we tell you, you have to give us your DOB. So far at least 6 emails sent and they still wNt tell me who the so called …

Please talk to these guys before paying any debts they send you letters for. My debt was 14 years old (if indeed it even was my debt) and as they could not provide evidence as to what I had purchased they told me they would no longer try …

Excellent customer service.
Financial difficulty can be a very stressful situation but with the help of OPOS friendly team members I managed to arrange an affordable pay back scheme.
Such a huge weight off my shoulders

Navigating the site and setting up a payment plan was easy for me and even though I had issues making the first payment the live chat was very helpful and they helped me find a way around the issue. Patient and understanding.

Had these guys harass me by telephone, text message for about
month now and then a letter I received yesterday. Saying i had debt with EDF from January 2023. I do not! I was with EDF and still am but I moved. My …

Just got letter saying I owe money to Littleworth catalogue. I phoned them and they said all my account are not in debt which I knew anyway. They told me this was a scam letter.

Received an email from Opos, attempting to collect on a Vanquis debt that was “purchased” by Arrow Global in 2014. Nine years have passed, and still the debt owner had hopes of collecting on a now statute-barred debt, and poor saps Opos …

All I want to do is set up standing order, im not going through the income and expenditure again get it off capquest, I require at least 2 months statement showing payments made and balance. …

The man I spoke to Jack should have more than 5 Stars. Very helpful & polite. A Credit to your Company. Well done.

I just came off of a call with an advisor called Alistair and I have to say he is an absolute legend. He took all my circumstances into account and recognised that I wanted to make an effort to repay my debt. He empathised with and talked …

Just received a fraudulent email from them. Looking forward to pass it to FCC for investigation.
My advice to do the same if you received an email that has nothing to do with you. It’s fraud and it has to be dealt by FCC and relevant authorities.

Being chased for a debt I have already paid and trying to make it clear to Opos has taken 12 emails and phone calls. Inept staff can’t seem to understand a chain in emails.

Received a letter from this company stating I owe them £503 for a Rental Device from ‘Raylo’ I’ve never rented a ‘Device’ from the company in question as I have a Contract with EE, Future correspondence will be ignored.

Sent me one email today saying they’d taken over a debt that i Owed from 2003, this is like nearly 20 years ago…and no Idea what they’re on about. they’re not getting a penny out of me. …

Amazing help, very understanding and comforting to know I can get back on track easily.
Drew is a great asset to your company amazing customer service and help

Very helpfull and professional . Worked with me taking my past ,.current financial into account and gave me the help and guidance to move forward.. i would like to mention Drew the staff member that dealt with me.exeptional .many thanks.

I was very pleased with Jacks call to day I am going through a lot difficulties and
A very difficult situation but he’s voice and the methods of conducting the …

Dont acknowledge email responses, continue to stress you out even though you are paying and explained circumstances. Still no payment plan set up even though again details sent via email. I dont use the phone and they are poor at customer service and people needs

Friendly, helpful and understanding advisors…owing debt can be stressful and daunting but the staff were lovely and went through a payment plan over the phone…I felt a great sense of relief after the call…it’s nice that they take the time …

Very easy to chat to Lewis on the online chat portal. Lewis was very understanding and knowledgeable about what I needed to do. Thank you Lewis once again

I had been putting off contacting Opos for some time, I had also been ignoring the incoming calls. My original credit card was taken out when I was fully employed and on a decent salary. …

im being extorted by raylo and this debt collection agency is helping the scam company they continue to add aditional charges to my debt after it has been handed to the debt collection agency which is illegal.

Keep getting calls and emails saying I owe money. 3 times I have told them everything has bee paid off even showed them proof yet still going on. Not getting a penny at all.

OP3720899 I had a great experience with this companies adviser. He listened and understood. He was also caring in the way he spoke to me and the help he offered. He put me at ease. I’m greatful for him being my adviser in what could have …

Spoke to Jack, very professional and quick with everything that needed to be done! Would definitely recommend. 🙂

Spoke with Anya today regarding an ongoing debt. She couldn’t have been more patient and understanding. An asset to the customer service team. She made me feel so much calmer about my situation and helped to set up a sensible and affordable payment plan. Thank you so much for your kindness and understanding.

Very helpful, things clearly explained a pleasant phone call with the results I needed.

Duncan was extremely helpful, Great handling of my query. Definitely not just a debt collection company! They care about your financial situation and are more than willing to help unlike most other creditors and collectors.

Spoke to a chap called Lewis. Was easy to go thru re setting up a new payment plan.

I HAVE NEVER HEARD OF YOU, YOU REFUSE TO READ AND RESPOND TO THE DEBT LETTER THAT I HAVE SENT YOU. UNTIL YOU HAVE READ AND RESPONDED TO THE DEBT LETTER THEN WE HAVE NOTHING LEFT TO SAY OR DO.

I have no idea who these are, Received a Email for a ‘Raylo’ account which I haven’t used either because there a scam, Replied telling them don’t waste you’re time.

100% great customer service all areas covered. Spoke clearly and defined everything. Arranged my payment plan to start on a date I’m happy with and asked me if I required any more assistance. Top customer service.

Had these harassing me for weeks, leaving me voice mails telling me it’s urgent for myself to call them back. ( urgent is life threatening in my opinion or risk of life) that is when the word urgent would be used. Anyway as I said after …

Phoned opos to tell them the debt my wife had has been paid .guy on the phone in Scotland said he couldn’t hear her.whats the point in ringing them then nothing wrong with our signal this end absolutely useless

Chased an already paid debt from December 2018. Went through my bank statements to find proof of payment and spoke to someone from customer service to tell them it’s already been paid. I was then informed that the email was a ‘’mistake” …

Simply appalling behaviour from Opos who I received a letter from in the post on the 8th of June 2022, regarding an outstanding bill from Bulb energy which was my old energy supplier at a property I moved out of a year ago. …

My advisor was brilliant very helpfull he took a lot of time to go through everything and came up with brilliant plan thanks for everything

Scammers. They try and tell you you owe money to accounts you’ve never had. Avoid!!

They have been very helpful and understanding, and am able to pay what is affordable for me would highly recommend

Set up payment plans with card details (their choice even though DD would have avoided situation) take payments for a few months then ‘loose card details, so I have to log on to pay then set up the standing order myself, harrass me …

Great agent from the customer care team explained everything clearly and understood what I needed and an all round nice bloke too. …

The agent was very bubbly, reassuring, patient and professional. A rare experience nowadays. Well done. Excellent exemplary customer experience

Soon as I heard a Scottish voice, I knew I was in good hands, as the Scottish are always the most helpful on the end of a customer help line, every time. Anya was patient, very helpful, good listener, happy sense of humour and a pleasure to do business with.

Very understanding and helpful they really did make me feel at ease. Thankyou

Daft company, smart enough to track me down on all communications I own, but they’re tracking me down for a short debt I paid a very long time ago. 🤷🏻‍♂️ …

Alistair was a great help and was very friendly. Didn’t feel nervous ringing to sort my debt at all.

Absolutely one of the worse harresment to date. These people should be ashamed of themselves. How they can go to sleep at night is beyond me. Constantly calling, sending texts when I have nothing to do with them. They are heading for a law suit. Hmmm I can do eith a lovely holiday.

Out of the blue started receiving text and phone messages, contacted them but they can’t talk about it understandably unless I confirm my address, which I refuse because if they had it, they would send me a letter, same with my email …

I’ve been a customer off opos for a few months now i find the help and understanding they are is very helpful if your struggling to make a payment they give you time to make it with no pressure no calls or letter’s the staff is very helpful and polite i would definitely use opos to look after My bill’s

Lovely to deal with, helpful, professional, positive and friendly. Couldn’t ask for more.

Duncan was extremely helpful and understanding, was time consuming and the connection was poor but the matter was resolved, stress free.

I was ill thinking about phoning today, as I suffer from depression , severe anxiety and spina bifida. But Paula, really talked me through everything, with no judgement. So grateful

Told me a debt was settled and now ask for more money

I spoke to June today she was very efficient and pleasant to speak to and very understanding she raised a complaint on my behalf to hopefully sort this out many thanks Laurence Rispoli

This company is awful, avoid at all costs. They chased me for a debt for months that had been paid. They refused to check with the energy company that there was no debt to chase. Eventually the energy company told me to block them as they …

Previous reviewer said exactly what I was about to say;

“Out of the blue started receiving text and phone messages, contacted them but …

Anya the person I spoke to was awesome, most helpful and very polite, she helped me to understand the ramifications of taking on debt repayment and still having enough to live on, Opos is a responsible entity no doubt, not sharks at all, blessings all…

Same story here – they are chasing a bill payment that I made 6 months ago and requesting me to either pay it (again) or contact the ‘new’ company to refund me so I can pay them. Good luck getting me to waste my time on the phone to get …

Very understanding people and easy to talk to ☺️

Been trying to contact them regarding a nationwide issue and they can’t even talk to me about it. ‘Its a different dept’. But they are so busy and can’t speak to you. They will ring you back between 9 and 6 pm! What use is that if I’m …

Harassed on and off for years about a utility bill which is unpaid from before we moved into our flat. Nothing to do with us yet Spark energy passed over my phone number and email address to this awful company to allow them to contact me …

I’m very happy with Opos I hadn’t kept my agreement of making payments of 50 pounds every 28 days for at least 8 months , so recently I got same calls from them which I wasn’t picking up , so today I picked up on the line was citizens …

Trying to chase me for a debt that is over 6 years old, does not appear on my credit report and all they have is my email address, also I have been in a iva for 5years and 1 more year and my debts are resolved, my iva advisor even told me …

First of all since when has a debt collection company been classed as “essential” we are in another lockdown & I am still getting hassled by them via emails, they are non stop emailing me asking if I am the named/above person on the account, well just to clarify now.. no I am not a named person on a particular account.

Chasing me over a debt I don’t even owe. haranguing me by calling at all times whilst I’m at work. They refer to me as the tenant – not even got the decency to call me my name and I’m the OWNER of the property.. They take no notice …

What a disgusting company OPOS ltd is. I had my bill from Bristol energy sent over to them. Which I spoke to them straight away. I told them on the phone I would pay £30 on the Friday and then the final payment the next Friday. …

Again like others i have had numerous emails from this company saying i owe spark energy money, from November 2018 i received the email in March! but when i look on my online account with spark im £100 in credit?? …

I rang Opos at: 17:17, 17:20, 17:26, 17:37, 17:41 and 19:24.

L took a payment from my card which she was not meant to. I then spoke to D who …

I’ve received no written notice of debt, no itemisation, no anything other than harassing texts and calls. This is all to do with Spark Energy having gone bust around November 2018, but I paid my bill in November, so no idea what the …

This company deserves no stars!!!!! Opos Limited is a despicable, disgusting company and should not be allowed to trade. I owed a debt to One Select who went bust in DEcember 2019. I emailed, phoned Together Energy (another disgusting …

Had a call about an old debt that was satisfied months ago. Caller was rude. Asked for an official email and an explanation of why they were asking for money. Received an email that looked like a scam. Zero customer relations therefore zero stars

Always friendly and supportive. Make sure that the repayments are affordable and everything is okay. One of the best customer service I’ve ever experienced.

Just ask them who they are calling on behalf of and that quickly ends the conversation as they only get paid if they recover a debt themselves so they dont want you to know who they are acting on behalf of 🙂 …

Being harassed about a debt I don’t have

Absolutely fed up of texts everyday for month’s. Can’t block the texts because there is no number( was getting them from a number which I blocked) . Phoned the water company I’m supposed to owe and they have said to ignore them. Easily said …

Tried calling 7 times last night having spent nearly 2 hours on the phone on hold 40 minutes tonight now saying offices are closed at 1814 although website says 8pm totally unprofessional. Emailed complaint because want to clear my debt only to receive email back say 8 weeks to look into complaints.

Spark and Opos deserve each other. They truly are an abhorrent pairing. Spark assigned me the debt of the previous tenant of a residence I used to rent. It took four months to resolve in 2018. …

The right hand part of the company does not know what the left hand part of the company is doing.I tried for two days to send a copy of my appeal as to the amount they were trying to recover for another company was wrong. During that time I …