Optima Legal Services reviews

I cannot stress enough – if you are offered Optima Legal as a free service when remortgaging or purchasing a property – DO NOT TAKE IT.
We have had a couple of months of completely unnecessary stress thanks to their …

Absolutely appalling! We were automatically put on to use these as they were free/included. We wanted our usual legal firm but told this was the route to go. Possibly the most stressful 3 months and ongoing time of ours lives! Just trying …

Despite others saying that their simple remortgage went through without any problems, this sadly wasn’t our experience with Optima Legal. …

Optima Legal were appointed by my mortgage provider to handle my remortgage. When I read these reviews I was concerned but I’ve honestly found Optima to be great. The case tracking portal could be improved but it isn’t unusable. When I had …

Absolutely shocking service. I was told two months ago all that was needed was a redemption statement from Halifax bank to set a completion date, which they’d requested. I know from working in the mortgage industry this takes less than 24 …

Optima Legal don’t even deserve one star. If there’s any chance you can use a different solicitor to carry out conveyancing/remortgage services do so. I recently completed a remortgage using Optima and the whole process was long, drawn out, …

Started the remortgage process at the end of November 2022, completion was beginning of April 2023, so roughly 4 months in total to complete. Not as bad as I had expected considering the awful reviews. The portal is very straight forward and communication via their emails was good rather than via telephone.

worst legal service ever. I wish i can give no stars.
If you ever get offered free mortgage service by them, don’t take it. It was like a punishment, lots of unnecessary stress. …

Unfortunately I can’t give a negative score. A simple remortgage has taken so long that our old fixed rate has expired and we are now paying the standard variable rate which is, as you can imagine, very expensive. They have had this simple …

Is this even a real Company? I am/was forced via this company by Barclays. My remortgage was due 30/11 & is still not completed. Every day now costs me money. They’ve had 5 months to get everything they need & my DIP runs out on 13/01/2023. …

AVOID at all costs. We started this process 6 months ago for our remortgage and the process has been so slow that we have already lost quite a bit of money since moving onto the variable rate. They keep losing documents, you can’t get hold …

DISGUSTING service 🤢😡😡 I would give it 0 starts!
A free service which has negative consequences in that a simple remortgage can take 6 months and then your mortgage agreement expires and then you’re screwed!! …

Everybody understands by now that Optima Legal does not really exist as a ‘free legals’ conveyancing service. The real question is why banks keep appointing them when so many of remortgages will never complete? Even if they don’t care about …

For the new people who just started their process, don’t get freaked out by those 1 star reviews. They have improved a lot, it was so smooth on my case. My previous mortgage expired yesterday and they completed today, so chill and make sure YOU keep on top of things NOT them.

We’ve had the worst experience with Optima and so glad to finally close this chapter so that hopefully we never ever have to deal with Optima again. Wish I could give no stars because 1 star seems kind. …

Was given ‘free legals’ by my Bank when undergoing a recent re-mortgage. I provided everything to Optima within a few days of getting access to the online portal, but then had to wait over 2 months for them to action anything. During this …

The reviews here don’t lie. As others have said… avoid!

Like the others, offered free legals through them for my remortgage. Arranged my …

They did not complete my remortgage in time even though they had almost 5months, lack of effective communication and professionalism . The people answering the phones can not do anything else apart from taking massages. It has been very …

DO NOT USE. How is this company still going, let alone legal? Optima wasted months of time in stringing us along, losing documents and generally doing nothing. In the end we took on our own solicitor and dumped Optima in order to not lose …

Absolutely appaling “service”, do not use for remortgaging. Our fixed interest rate with our current lender ended on 30 November, and so we have been working with Optima towards a 1 December 2022 completion date. …

Avoid Optima Legal. What an awful service, our remortgage has dragged on for months. Updates are extremely rare and unhelpful. If you want to talk to anyone about your case you can FORGET IT – you’ll be on hold all day. If you do manage to …

The worst legal experience I have ever received. We were allocated this company through Barclays during a remortgage and wish we’d used our current solictors. Multiple call centers, people who obviously don’t know what they’re doing (how …

Shocking that they are allowed to continue to operate, still asking for funds i paid on the 6th October 2022 for a name change at land registry , i have now thankfully completed my remortgage with a private conveyancer due to months of …

Following on from the below…

I’ve had broken promise after broken promise.. nothings happened. …

Awful service from start to finish.
Basically told me they had sent out the required forms and having searched my house, I have still not found them. I can only assume they’ve been lost in the …

If you are offered Optima Legal as a legal service when remortgaging or purchasing a property, Do not Take It.
They have been working on my remortgage for the last six months and today, they …

Worst customer service ever. Really hard to find a phone number for them and when I did speak to someone they admitted the remortgage file had been with them for ten weeks without anyone doing any work on it because it was in a queue. Could …

AVOID! If your Broker refers them to you, you need change the Broker immediately. Firms like Optima should not be in this business, not having any care in the world on the transaction at hand and the significance it causes to ones life. …

Overall, the service I received was good. Some telephone advisors seemed a bit clueless, but most understood the framework and timelines. My only real gripe is that Optima’s policy to have a redemption statement with no ERC on it, when the …

Such an incompetent company.
If you are offered Optima Legal as a service when remortgaging or purchasing a property – DO NOT TAKE IT. …

Do not under any circumstances use Optima Legal. Their lack of communication will leave you incredibly frustrated as they make even the simplest of cases an arduous journey. It’s impossible to speak to anyone on the phone, their tracking …

Disgusting service, take it from me as a Mortgage Broker do NOT take the ‘free legal service’ on Offer from your chosen Mortgage lender, as you may end up with this lot. Take the ‘cashback deal’ and ask your broker to refer to another firm …

It was one of the most stressful experiences of my life dealing with optima legal. After paying for a transfer of deeds form to be completed it took them 2 months to send out with constant calls of up to 3 hours just to be told they can’t …

I have to be honest and say that after reading these reviews I considered paying for a solicitor rather than use Optima, who were provided free by the lender. In the end I’m very happy that I didn’t. They did what they needed and they did …

If I could give this company negative stars I would. I was sent a cheque in January but with the incorrect name. I have then spent the last 3 months chasing this cheque be re-sent to the correct name. I have spoken to 10 plus customer …

Please do not use this firm even with for free. It came as a free package from Natwest, since October they were unable to complete a remortgage. I am loosing money as my current mortgage quadribled. I have now moving the case to a paid solicitor. They are so incompetent even one star is too much.

Agree with many reviews on this site.

Do NOT take the default conveyancer provided by your Mortgage lender (in our …

Used a lot of solicitors in the last two years and these are by far the worst. The only communication to case handlers is via a portal which they check weekly (if that). It can take weeks to get one document sorted, quite often by then …

Had the remortgage completed on 30.12.2022 and everything went smooth. Optima Legal was the solicitor chosen by the lender so I had to go ahead with it despite being reluctant after seing the reviews. …

Sadly I agree with all the other previous reviews – in hindsight I should have insisted on using somebody else. Took weeks and weeks of calling, emails and general time wasting before we got our completion date set. They have taken a really …

A horrible, horrible company who repeatedly made mistakes – and continue to make them – for our remortgage. We did not choose to use them but were automatically assigned them by the lender Halifax. Optima take no accountability for their …

They came free with Santander! how a bank like Santander can even use such a tin pot company is beyond belief. …

Not possible to leave 0 stars sadly. I am not sure how I ended up being enrolled into their services vis a vis a remortgage situation. Sadly I believe you get what you pay for. …

Probrally the worst legal company in existence, surprised big banks like HSBC use this company or do not monitor their agreed service levels, uploaded some documents as requested by the optima legal team over 4 weeks ago and they have not …

This company is confusing and bad at their job. They work through an online portal. It is hard to communicate through this, and they don’t give helpful responses. not to mention the number of dumb questions they ask you and delay …

Recently been dealing with this firm. Very difficult to get hold of anyone. When you finally do, no one seems to know what’s going on. A simple transaction which would normally take a few weeks has taken months!

Terrible, terrible, terrible. Has cost me £6k and counting in higher mortgage payments as they are SO SLOW in processing, and it takes days to turn around any messages. Not that you can ever actually enter into an actual discussion or …

Not my choice of legal services as it was part of a package via the bank. All communication is via an online portal for step by step stage progression.
They came good in the end and on time after communication issues between them …

DREADFUL, UNHELPFUL, INCOMPETANT.
Can optima handle a simple conveyancing issue to transfer a deed? answer no. Do Optima communicate about issues well? Answer No …

What should of been a straight forward remortgage, has taken over 6 months to complete for my clients, which has resulted in a complaint being submitted, communication from the case handlers are non existent, even when it has been requested they get in contact. Lenders use this company as free legals, they are free for a reason 🙁

If I could rate 0 I would. Our buyers are using Optima Legal and they have caused so many delays we are about to lose our inwards purchase due to such inefficiencies within their company. They have no sense of urgency, no logical processes and take forever to respond to anyone – if they respond at all. Atrocious.

The WORST people to go to when remortgaging a property. They don’t listen, they don’t pay attention or stick to time scales. They give you 5 minutes to respond and if you don’t respond in this time, then they make decisions for you and choose the worst option available!!! STAY AWAY FROM THIS COMPANY.

I just can’t waste anymore of my valuable time on this company but having said that our experience is all of these one star reviews and more. As they have said “one star is too much! ” It Seems they are incapable of anything other than a …

Absolutely terrible company and I would not recommend using them at all. I’m at risk of losing my mortgage offer as we are now almost 6 months down the line because they don’t pull their finger out and they genuinely don’t care about your …

I usually have a glass half full perspective so after reading the ratings I gave Optima the benefit of the doubt. However, I can not put into words how terrible this company is for conveyancing services. It may be tempting going with this …

Absolutely dreadful service with optima legal. I have uploaded all the documents to the portal within minutes of receiving them, hoping to get my remortgage completed quickly I am now 3 months down the line with still no end at sight. They …

My new lender used Optima to provide free legals – having seen the reviews I was a bit concerned. However, my experience has been great. They’ve done everything in a timely manor, provided updates and completed just before my old deal …

This has to be the worst solicitor company I have ever dealt with. As easy as the portal is to use the staff is non existent. My remortgage has taken 4 months and still counting, they take a month to get back to you for every small issue …

The most frustrating lawyers I have ever worked with. Their website is hard to navigate, they send automated emails you can’t reply to with no contact details, no login details and incorrect requests. You can never speak to a human being. They are a factory. Avoid!

*My first ever negative review*

Avoid this solicitors if recommended by the bank. They do not respond to your …

1 star is too many for this company. No communication. Took a week to reply to queries. And when they got back to you it was short snappy replies with nothing useful. Theres no way to speak to your case handler directly. They received my …

I wish you could give minus stars! I started my remortgage application with Lloyds back in July, everything was great and the lady I dealt with was extremely helpful. Optima came free with the mortgage however there would be an additional …

Absolutely appalling service and communication! I would not even give one star. Optima started our case to simply change lender in June with the intention to move provider by November. It is now December and this has still not been done …

If I could give this company a rating that included a minus I would, they are absolutely diabolical to say the least! incompetent at every turn, the left hand doesn’t know what the right hand is doing. Currently on our 4th month of …

We started the process of remortgaging at the beginning of August. Today our fixed term ends and we are now faced with a £400 increase on our mortgage. Optima Legal are completely responsible for this, how they are allowed to operate is …

My new mortgage provider uses Optima legal and after reading the reviews I was worried, but there was no need to be. Ours was a simple remortgage as our 5 year fixed term was up, all was completed within 3 weeks. I found the portal very …

Absolutely useless, bank chose them, deserve zero stars, unable to reset the questionnaire to reset a mistake and kept asking me to contact the bank to email in the correction, who in turn said that optima should be contacting them. A …

When a company has 1000 reviews and a 1.4 star rating (when the lowest they could possibly get is 1), it says it all. …

Worst company to deal with, referred by Virgin money for re mortgage and still haven’t updated the records even I sent letters by next day delivery few times months ago. But automatic messages coming every week saying missing documents. No answer when we call and waited on lines for hours.

Absolute joke of a company. Can’t get completed on my remortgage which has been running since July as no one responds to emails or calls. I cannot afford to lose my mortgage offer and go onto a variable rate. How have the issues with this …

We are being charged £40 a day extra interest on our mortgage because Optima has not actioned our remortgage on time despite us having uploaded all documents in July. We don’t know what to do. We are submitting a formal complaint today to …

so far terrible experience, nobody can escalate my call. nobody can give me any information as to why my mortgage has suddenly become complex despite speaking to somebody only last week who didnt say this? …

First of all I never write reviews good or bad BUT i had no choice as this company is not even 1 star but as you have to put a star to write a review. …

Unfortunately you have to give one star to leave a review. They don’t deserve it! Without a doubt the worst company I’ve ever had the misfortune to deal with. Zero communication, website that doesn’t work, when you do get through to …

This is by far the MOST AWEFUL Company (Optima Legal) I’ve ever deal with. We have been stuck with them since last summer trying desperately to get our remortgage completed. We raised over 5 complaints with them and the Bank we’ve used to …

Would give 0 stars if I could.

Impossible to contact your case worker. …

A good tip, before you go ahead with your remortage.

Ask your mortgage advisor on what legal team they use to expedite the …

My recent feedback and experience :

This process has taken far longer than I have ever experienced when …

Impossible to deal with an 1.5 hours on the phone to try and get through, everything is online and nothing ever happens i am 3 months into the current process. Someone needs to sort this company out, its unacceptable to treat customers …

I was forced to go with Optima Legal by Halifax and after reading the reviews here, not gonna lie, I was very worried that it would be a giant mess. However, my personal experience with Optima Legal was honestly really easy and stress free. …