Paragon Community Housing Group Limited reviews

Right now, my flat is a FIRE hazard due to a massive hole in the roof that has been reported. Pests and birds are having free reign of the attic and if they start chewing the electric cables a fire can start. There’s no water proof either – …

I have been a shared ownership resident for 11 years. I can honestly say every single time you need anything from Paragon they won’t help you. I have requested a simple key for a water meter Cupboard and offered to pay for this. Paragon can’t provide a key to MY water meter. Furious.

Just so unbelievable how bad PA housing is. And their response to negative feedback is ridiculous. All the responses about how they strive to improve and how they feel the frustrations and empty apologies means nothing because they do …

This sham of a housing association had the gaul to double the service charge recently, since then the lift to the top floor where I live has been out of order for 2 weeks! I have a disabled dog and am myself recovering from brain surgery …

7 months I’ve waited for my fence to be fixed !!! And still nothing keep being told oh yes we’ll put that through to our manager to be signed off !? Weeks later call back for progress get another person…yeah that was never actioned I’m …

PA housing state they will respond to emails in 3 working days, instead they ignore emails for weeks on end and neglect repairs and queries. Anyone reading this, it’s time to complain to the ombudsman. These cowboys need to either hire …

WORST COMPANY EVER! Yesterday I had to call the emergency service for PA because nobody answers the day time calls. Somebody came and checked saying my boiler is explosive and had to seal it. I have no heating and hot water and I have a baby in the house !!

Actually visiting this office we received good service. However, trying to ring PA Housing is a nightmare. Spent 30 mins hanging on the line waiting for someone to pick up the phone. Absolute disgrace

I’ve just had my new service change come through from PA Housing and it has gone up over 100 % for 2023.
Some one needs to audit them as quick as possible…

Avoid pa at all costs ul Have nothing but missery lies and no actual quillifided person to do repairs as well as all the c**p going on in my flat the whole building is falling apart stairs crumbling away but nothing a screw won’t fix your …

I have been asking for a new front door for a year cos it’s from the 1970s,not secure,my windows are from 1970s,they don’t care ,I pay rent for what??

They should be sacked, have you waiting for over a year for kitchen repair, when you call about minor repairs they put you on hold for a long time, it feels there ruining your day.

PA Housing is the most awful company, heard to reach, do not communicate simply the worst possible customer service ever.. they have taken our garages, taken existing residents parking spaces without a single word of communication to the …

Do not answer the phone, get things wrong, altogether a poor service. I will add to this review, in the past KT heating did not provide a expected 24 hour service, i was assured London Drainage Would attend another problem and …

We had has multiple issues with the building, cleaning and pa since moving and still have the same issue 3+ years later.. Can’t even even have a clean building to live in with our our priced service charge. Most of the building wants to …

Reported a broken window over a month ago, have called, emailed, sent tweets and still nothing has been done about it. Filed a formal complaint and its been ignored. Glass has now fallen from the window onto the street below after warning …

I’m so tired of writing emails and calling them up I have little energy to write a full review. So I will summarise… if you move to a property managed by them… move out! They are useless, I have had a bad issue with my windows and I …

I have been asking P.A.Housing to replace the roof of my shed for over 15 years. In that time my neighbours shed roof has been replaced twice. The two sheds are brick built and joined. About 10 years ago the roof was confirmed to be …

I had to leave one star to be able to comment the fact they actually deserve none. Emails ignored, phonecalls never returned, ‘surveyors’ who can’t tell their a*** from their elbow let alone correctly identify issues with the structure of …

I’m shocked reading those awful reviews .
I’m making this one just in case it would be of any help to someone who is becoming a Tenant at PA. It’s been 4 years now with PA and I never faced any issue at …

Our ceiling has been leaking into our living room for a week now, PA Housing put a ‘4hour job’ onto it several days ago, and we, our property manager and our landlord have been on the phone to PA on a daily basis. The real laugh is that …

We are over 70 we are treated badly no help we ring and no answer we have bathroom light switch not working and the lady who deals with churchfield house cobham will not help say to ring but you don’t answer say to my husband weed in pavers …

Had previous repair works reported few years ago which is a new build took them 3 years to fix AFTER contacting the local mp and then now the same problem has come back being yet another boiler leak which I’ve heard from many other pa …

This organisation is pathetic. They need to get clear process and procedures in place. They lack the human element of their tenants. There is clear dysfunction in the organisation with many management layers and few front line teams. …

No hot water/heating for 4 weeks. When they know what the problem is but yet still waiting for it to be sorted. Call every day to be told aload of rubbish. The stress is unreal. How can people be left for 4 weeks with no hot water/heating is beyond unacceptable. Legal action is next and enivromental health. NOT OK

Unfortunately since the council gave all their stock away for peanuts and the company keeps getting bigger, the service from this company just gets worse! Half the time they never turn up and the other half they only turn up to look at the …

Run away!
I bought a flat managed by PA and the service is extremly disappointing. Over 2 months to get back to you on repairs, staff telling you things will move withing …

It’s no wonder that housing associations have such a bad reputation if PA Housing are anything to go by . I was on hold for 1 hours 45 mins to even speak to someone . Why they even have someone to answer the phone is beyond me as they are …

As bad as bad gets. Leaky washing machine for an 88 year old lady with poor eyesight. Paragon initially tried to say it wasnt their responsibility, then did a double check and reslised it is their responsibility because the equipment is …

4 years on, I’m still waiting for leaking roof issues to be sorted. 3 complaints closed at stage 1 as they were happy for the outcome, even though it was never resolved. Last phone call took 45 minutes to get through.. haven’t called them …

Oh dear oh me, service is not good.when I moved in about 5 years ago things just started to look odd the build quality is bad,things just looked badly finished cheap and badly fitted in,everything moves, squeaks when you move on it!?! …

Unless you have an appointment or you are there because you consider it urgent/important you get absolutely nowhere. I have a stack of repairs that need to be addressed but I’ve actually given up trying to get these issues sorted. The awards they have on display I reckon they had them made by themselves!!!

No responses to my complaints at all so having to live with wet root, rising damp and toxic fumes. NOT HEALTHY! …

I have emailed the Walton office several times. For information regarding a theft and yet I get nothing back. O will be getting legal advice or going to the Ombudsman (like several of the other clients in my building)

The service they provide has seriously deteriorated since going from Paragon to Pa nice enough staff on the phone but they clearly don’t listen to what you are saying. Why do people in Surrey need to deal with central office in Leicester? Communication between yourself and offices is now very poor which leads to a lot of time wasted.

I am renting a property from pa housing (formally ASRA) in North London. After 10 years waiting for a kitchen renovation – They left me 12 weeks without a boiler, because the electrician they used blew the boiler on day one of renovation. I …

I have never left an online review before, but after reading through some of the trauma other residents have experienced I felt a need to. Simply because I’m not the only one. …

comfortably the worst organisation i’ve ever had the misfortune of dealing with. …

If i could give no stars i would.

Since 2016 I have been giving in medical evidence about myself and my son who …

If i could leave 0 stars, I would!! I have recently been trying to contact someone in specific at PA housing. Their direct line is never answered. I have left numerous call back messages over the past few MONTHS, none of which have been …

I have been asking one question for a month and not yet answered it is a joke .

Horrible service . They just don’t care about their tenants . I have 5 years dealing with them and I am at the point to take them to court . ( no other options left) the studio where I live is in horrible condition mould and damp everywhere …

Trying to get somebody to help with a query, after spending a total of 2 and a half hour on and off of hold is a joke. Trying to get somebody to come out for a repair also was a joke. Not great landlords, that’s for sure………p.s. After …

this is one nasty housing trust nothing gets done about anti social behaviour all they think about is money complaints dont get dealt with they are aggressive down the phone they take order from transform housing to try and evict you …

How this company is still active is beyond me. They don’t respond to emails or return calls. They just take ours and the governments money, procure terrible suppliers and overall ignore the interests of their residents.

Shame after a long wait a brief conversation another long wait I’m disconnected. And the office is closed🙈 …

Fantastic maintenance service. I reported my communal light being too sensitive and never go off. A week later they were adjusted. Super quick response. Thank you so much from Dove Place.

Terrible service!! Can never get through. When you get through they have no idea of how to handle the call is. I was without a kitchen for over a week regarding a leak, 1st after someone had come out said it was covered to then tell me it …

We had an issue relating to property repairs. Given a named person to contact. That person does not answer the phone, respond to e-mail messages, ignores WhatsApp messages (although she has clearly read them). All in all a disgusting service. I don’t know how she keeps her job.

Very Unprofessional,Wouldn’t recommend anyone being a tenant of PA , reported an issue many times and nothing gets done for a very long time , not organised and bad communication between them and who they deal with ,also any company they …

Absolutely appalling service and awful repair work. My neighbour has had a leak in her bathroom after PA attended for maintenance repairs. Been trying the phone for an hour no Response just a queue for their emergency 24hr line.

Hmm…well I would not trust this Company, tried many times to arrange a viewing via Openrent about an available property but they totally ignored all correspondence, so not a great sign whilst dealing with tenants, must have other more important things to do…lunch maybe?

Would give no stars if possible, please do not buy a shared ownership property from this association. All the pipe work as well as the boiler in my flat have been improperly installed. Accept no responsibility for this despite PA housing …

A big thank you to PA Housing for their great service since I moved in to my Shared Ownership home in Guildford. Snags sorted. Great service regarding my water queries. No complaints from me.

Would give zero stars if possible absolute joke! Top of the stairs are about to fall through and my wife is due to give birth and the room that will be our child’s all the plaster has blown so we now have no where to put all his stuff and …

Repair process is shocking, planned maintenance is a joke, communication is non existent, properties not looked after at all except by tenants. Bought to my knees in tears recently after organising painting if windows for it now to be …

I been trying to contact somebody anybody to talk to a human to get some clarity about the issues on my estate but you just get pre recorded messages I don’t understand computers I’m too old it’s taking me 1hr just to get this far pa are not responsive they don’t care but seem to take my money fast enough so please someone help me

Would be zero if it was possible. Condition of the house i rent is ridiculous. (house wich they decided £240 p/w is AFFORDABLE RENT HAHA) wont repair anything without weeks/months even YEARS of waiting, if and when they do it’s 100% going to be a bodge job. Absolute joke I’m furious with the so called service they provide.

Appalling behaviour and rudeness by reception with a foreign accent. Aggressive and since she didn’t understand the word ‘lock-up’ put the phone down on me. I was asking if PA Housing had a garage to rent, and called it a lock-up! …

Since the expansion of paragon to pa its all done downhill. My housing was originally Richmond churches. Our communal areas are falling apart, antisocial behaviour is not addressed correctly and repairs and communication is extremely slow. Very badly managed!

In my experience For 2 years Paragon was my landlord and their services were very good.
They always sorted out the problems with the flat.
I only left because I got sick.

absolutely the worst housing there is, Communication with there tenants is just awful. you have to chase up everything even when they say they will contact you, each and every person you speak to tell you something different from the last, Pa housing has gone down hill very rapidly

My wife called pa housing today to report a fault with our bath tap as we now have no hot water for a bath so got an appointment for 2 weeks time we have a disabled person living with us who need to bath every day was told it’s not an …

I am still waiting for someone to contact me regarding a complaint, which has been noted multiple times. I don’t understand how you can think it’s acceptable to leave a child with a dangerous floor. Why has no one contacted me, this has been going on for months.

Never complete the tasks. Never carry out the correct works. Freezing home but they still havent been out. So my gas bill is still high.

Shambolic service. If I could put 0 stars I would. Once they’ve taken your monthly rent they really don’t care. Over 2 weeks to respond to an emergency in our building is disgraceful.

Customer service is poor, no care for the residents. Will happily leave jobs undone for upto 1 year, when a job is done it’s cheap as that what the workmen are told to do.

PA Housing knowingly employs single mothers who lie to the police, courts, social workers and local authorities. …

tring to report a repait about a boiler problem is non existing as the site asks if your from notts worc and greater london,nothing about surrey or south east,then tells you to get in touch with TSG

I have been trying for 3 days to call them 78 times in one day
The line is constantly busy, doesn’t even ring, except once after being on hold for 25 minutes it cut off
Disgraceful

If you really thinking of renting a home from Paragon I would HIGHLY advise not to. If I could give zero stars I would!
Just a shame we can’t post photos on the reviews!

Very saddened to see the reviews here. Very saddened. As a tennant for almost 20years I have had my fair share of poor service. Hoping things improve. Truly hoping for this.

On going issues for now 3 months still not resolved going round in circles . LAST week took the biscuit when told the operative for THIS weeks work which had been booked for a long time was going to be off sick this week ! REALLY?

absolutely appalling service, on hold for 4 hours over 3 days was due maintenance work to be carried out yesterday and still waiting for electrician. NO customer service at all.

Terrible Customer Service – has no choice as shared ownership but terrible aftercare service they do not care at all and once you take your keys they are not interested, year end sign off is pointless as they do not follow up to rectify issues. Why you pay them rent or service charge I dont know

Horrible service. Frustration for high blood pressure Terrible repairs. Contempt or Disregard for clients times. Need a shake up for the amount of stress they cause through lack of client care curtesies

The reputation is well deserved. Most of the staff are Lazy, dishonest and unfit for the jobs they are paid to do.

Absolutely terrible service rude unprofessional stafff

Bad smell outside poverty. Its worst estate agent in Elmbridge. Waste of money for tax payers.

Pleasant enough person who look my details about a problem but no one has got back me no surprises there