Total Reviews 80

Average reviews from all platforms

Average Rating 3.1

Average reviews from all platforms

  • 5.0
    25
  • 4.0
    14
  • 3.0
    8
  • 2.0
    9
  • 1.0
    24
Purple Parking reviews breakdown:
Google
3.1
80

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80 Purple Parking reviews on Google

HC
helena coombe 9 months ago on Google
( 4 out of 5 )

Brilliant place and easy to find. High, easy signage to follow. Staff are friendly and helpful. The buses to the airport are very frequent and friendly in both directions. You can’t get lost and that’s an easy thing for me to do. 10 ish min …

JS
jenny stewart 9 months ago on Google
( 3 out of 5 )

Our outward journey was great. But when we returned and went to bus stop 30 at terminal 5 there were already people waiting. The bus queue quickly became huge (around 100 people) and when the first bus arrived it was already almost full. …

BC
Brian Curtin 9 months ago on Google
( 3 out of 5 )

Very average. Checked in quickly & efficiently but when we went to collect our vehicle there was a long queue & only one stressed member of staff on duty. Bus trip to the terminal took around 30 minutes on the return leg. Will pay the extra next time & do meet and greet. Much easier.

EA
Emma Abbey 9 months ago on Google
( 5 out of 5 )

Easy to find, shuttle bus every half hour or so. We were late back due to airport drama and there was no extra charge. Worth booking for a drop off if you have to stay with the traveller a while (we were dropping unaccompanied minors)

TJ
thomas james 9 months ago on Google
( 1 out of 5 )

Booked through holiday extras and at no point was it made obvious they have a surcharge for commercial vehicles. We arrived in plenty of time and when we dropped the keys off they said we would her to pay £25 per day for the van. I have a …

RS
Rich Surgay 9 months ago on Google
( 5 out of 5 )

Very speedy service – both drop off and pick up. Bus to airport was waiting to take me to T5, and on time on the way back to collect the car. Excellent price for Heathrow – much cheaper than my local airport in the Midlands.

JR
Julie Richards 9 months ago on Google
( 5 out of 5 )

Very professional park up and the buses are frequent and quick to the terminals.they pick up from each terminal too only waited a few minutes for the bus to pick us up. The car was well looked after and ready for our return. Was kept In a very secure multi story carpark. Would definitely use again.

LN
Lauren Noding 9 months ago on Google
( 4 out of 5 )

Did the job. All very easy to use. We had a slight pickle because we lost our ticket when returning but they were great and found our booking for us. I would give yourself a good 15/20 mins to get from carpark to airport, only because theirs a lot of traffic and although its close by, the traffic can make it a lot longer.

SG
Simon Giles 9 months ago on Google
( 4 out of 5 )

Very convenient as it is next to a Premier Inn so easy to leave the car early mornings. Staff were friendly and hot chocolate from the vending machine is just 50p. I would have given 5 stars if it hadn’t have been for a mix up with the …

RH
Robi Hammond 9 months ago on Google
( 3 out of 5 )

Great overall service but catching the scuttle back wasn’t the easiest to find the bus stop location. The instructions are on the voicemail, but actually getting through to the receptionist on the phone was not much help as she didn’t give …

JK
John Keaney 9 months ago on Google
( 5 out of 5 )

Excellent service we usually do Meet and Greet but decided to use the parking on Bath Road and we’d use again for sure. …

JR
Julian Roberts 9 months ago on Google
( 5 out of 5 )

This is an excellent parking place near to London Heathrow Airport. Very pleased with the service provided. Staff very helpful and very reasonably priced. Shuttle buses run to/from the airport every 20 minutes as part of the service. Highly recommended.

I
Ian 9 months ago on Google
( 4 out of 5 )

We chose PP because I like to leave the keys here and they seemed to be the only one who didn’t drop off at the airport. We booked online Sunday to Friday for £90, the check in is very efficient and we only had a 10 minute wait before the …

GP
Graham Parmenter 9 months ago on Google
( 1 out of 5 )

Advise do not use as car was damaged while in there care and they denied any responsibility although photos taken when entering car park showed no damage and on collection the rear side panel had a dent and paint damage. They said it must …

KF
Ken Fielder 9 months ago on Google
( 3 out of 5 )

Ok service, but you do need to leave an extra half hour to travel to/from the terminals. The rating wpild be higher if there were more frequent buses. The price is good but I will be using more convenient options in future.

TP
Tom Pinnock 9 months ago on Google
( 5 out of 5 )

Very reasonably priced and convenient service. Just dropped the car, went via the office and handed over my keys, got on the bus and went to the terminal. …

CV
Christopher Vargyas 9 months ago on Google
( 5 out of 5 )

Good value. Easy arrival and check-in. Didn’t have to wait long for transfer bus. Pick up on return was only a short wait and then check out and collecting my car easy! Thanks for a pleasant experience.

MC
Marian Cobuz 9 months ago on Google
( 1 out of 5 )

This is a way of scamming people, they ask for a cheap price online then require three times the amount at the facility
We had a terrible experience with Purple Parking at Heathrow Airport. I booked …

JS
Janet Saunders 9 months ago on Google
( 5 out of 5 )

First class service, everything went smoothly. Easy to get to, easy to get out of. Buses clean & tidy. Staff were friendly & very helpful. Would highly recommend this company.

SD
spencer davies 9 months ago on Google
( 1 out of 5 )

The coaches come every 30 minutes and you travel the whole of Heathrow terminals before returning to your car, something not advertised or told you. In short it is quicker to walk from terminal 2 and it was defiantely quicker flying from …

JG
Jane Graham 9 months ago on Google
( 1 out of 5 )

Poor experience with purple parking. Arrived to park for our holiday. Before they even saw our vehicle they asked for an extra £25 per day as we had a 4×4 and referred to their sign behind the counter. They clearly knew this from our reg …

AG
Ana-Maria Gheorghiu 9 months ago on Google
( 1 out of 5 )

This company is a joke. Paid £157 included some extra in case flight cancelled, missed, delays etc.that for 11 days lost my flight and had the car with them for an hour and they did not want to refund my money saying already they paid the …

GD
Graham Dickinson 9 months ago on Google
( 4 out of 5 )

Used these guys several times. They are reasonably priced and the parking and collection process is very efficient. On a recent trip I returned two days late and it was just a case of paying the extra fee on collection. No penalties which was nice

LB
Leon Brown 9 months ago on Google
( 4 out of 5 )

They have decent prices for Heathrow parking. Overall I liked the service, but the frustrating thing is the bus services T2, T3 and T5 in that order. This means that after being picked up at T2, you go on a small tour of Heathrow airport before getting dropped off at the parking, which takes a good 30 mins.

D
Dave 9 months ago on Google
( 5 out of 5 )

Honestly couldn’t fault the service. Pulled in and got directed where to park, then handed key to reception and on the bus within 5 mins.
Had a 20 min wait at Heathrow and a longer journey back, but as we pulled into …

TM
Thomas Murphy 9 months ago on Google
( 5 out of 5 )

Super easy, no hassle. Purple Parking was probably the most competitive price for similar services in the area. I will 100% be using them again. …

NH
Niall Hutchinson 9 months ago on Google
( 2 out of 5 )

Cheap but watch out!!!

Drop off was ok allowing for the fact that the confirmation email doesn’t show …

JT
Jay T 9 months ago on Google
( 2 out of 5 )

Not great and not close. 20 mins waiting on bus. 25 minutes to airport with little travel. Miserable bus drivers. On way home had to wait over 20 minutes at furthest bus stop. Only good thing was the car was looked after and ready for us. I would not use again.

HA
Huzefa Adamali 9 months ago on Google
( 3 out of 5 )

Overall experience was good during drop off however on our return the whole process took 1 hour. We had to wait 20 mins for the bus and then we proceeded to going to every other terminal meaning we didn’t get back to the depot for another …

DB
darren butler 9 months ago on Google
( 5 out of 5 )

Brilliant flawless Meet and Greet service at T5, booked via Holiday Extras. We will defo book with this company again. It was an excellent service from drop off to collection.

GM
Geoff Mellor 9 months ago on Google
( 1 out of 5 )

Journey from the airport to the car park took longer than the flight from Switzerland. One hour 20 minutes from arriving at bus stop at Terminal 2 to collecting my keys. …

PH
Paul Harris 9 months ago on Google
( 2 out of 5 )

Well, all was going well until our return. I called them from my terminal to find out where they were (after travelling for 12 hours) and they informed me that I needed to transfer to a different terminal. Another 30 minutes travel of busy …

PF
Peter Farley 9 months ago on Google
( 4 out of 5 )

It’s great value for money compared to other nearby parking. Everything worked as expected. The transfer bus to T5 first went to T3, then round to T2, then finally to T5, picking up and dropping off. So the bus felt like it took ages and …

PM
Peter Manning 9 months ago on Google
( 2 out of 5 )

Drop off was fine but the pick up was a nightmare! Had to wait for 30 minutes at Terminal 3 (shuttle every 20 mins – no!), the bus then proceded to Terminal 5 to squeeze even more people on, so from being picked up late, it took a further …

EC
Els C-P 9 months ago on Google
( 1 out of 5 )

Terrible experience from Purple Parking – waited 40 minutes for the bus to pick up from T5, (supposed to be every 20 mins) to then be aggressively and rudely spoken to by the bus driver. He then turned the engine off and refused to leave …

SA
Sharjeel ahmed 9 months ago on Google
( 5 out of 5 )

Really good experience, quick service, My car battery went flat and the boys boosted it in no time. Such a nice and easy experience will definitely use again.

D
davrob 9 months ago on Google
( 2 out of 5 )

I have used the site for for a number of years. It was previously operated by QPARK. Since Purple parking has taken over, the experience has got worse, year on year. The parking is Ok but the transport to/from airport terminal is dreadful. …

DB
Dan Bradbury 9 months ago on Google
( 2 out of 5 )

Drop off was fine, but after a long flight the last thing anyone needs is to spend 30mins + waiting for a bus, to then go round pretty much every terminal before beibg grunted at when you get collect your keys.. it would have been quicker to walk from terminal 2

PW
Paul Wright 9 months ago on Google
( 1 out of 5 )

Would give 0 stars if possible! Rip off company! Booked parking online for reasonable price, when got there got told I would be charged £35 per day as I had a van! at no point was this mentioned online and costs them no more to store it …

BH
Ben Howarth 9 months ago on Google
( 1 out of 5 )

I decided to go for meet and greet with purple parks Heathrow as I was rushing. The attendant met me in the car park and promptly took the car off my hands. Upon my return the car was ready for me to pick up and leave. The car was in good …

AY
Andrew Young 9 months ago on Google
( 1 out of 5 )

Used this 3rd party company for parking at Stansted. Made a mistake on my booking and paid for a week more than I needed. Purple Parking won’t issue a refund or voucher. If I had booked with Stansted direct they could have refunded. Don’t use these 3rd party dodgepots, go direct in case of any curveballs.

MS
Maxine Simcock 9 months ago on Google
( 5 out of 5 )

Very efficient service and we will definitely use them again. We followed the SATNAV instructions and got lost, we should have followed the directions given by Purple Parking, lesson learned!

SS
Sangini Shah 9 months ago on Google
( 4 out of 5 )

A good parking space near Heathrow at half the price of heathrow’s long stay parking. The frequency of bus to the airport is at 20-25mins which I feel should be reduced but otherwise great service 👍🏻 …

CW
caroline wilson 9 months ago on Google
( 1 out of 5 )

Avoid using not worth it, very rude and over charge when you return to collect your vehicle despite the booking date being the day you return. Bus takes ages to arrive with no clear times or frequency to them.

ND
Nathan Dore 9 months ago on Google
( 5 out of 5 )

I don’t really trust companies with handing my car keys while I’m away. But the process with Purple Parking waa smooth and Iduse them again.
It was quick to book my parking online, to check-in when I arrived to hand them …

MJ
Melanie Jenkins 9 months ago on Google
( 1 out of 5 )

Told when we dropped off the car that the last pick up was 11.45 at night. We were at the bus stop in Heathrow at 10.20 from a long flight from Chicago. We waited an hour in the freezing cold with 20 other people and no bus arrived. We …

CN
Christine Nichols 9 months ago on Google
( 5 out of 5 )

Very honest and helpful staff at Heathrow Terminal 2. I left a bag by their desk with duty free, an iPad and other ‘Nickable’ stuff. The staff found it, tracked down my details and rang me to let me know they found it. I went back to the …

RW
Ricky Wong 9 months ago on Google
( 1 out of 5 )

Proper took advantage of the fact they know you can’t do anything once you are out of the country. I had to extend my trip by 14 days, was told it’s an extra £10 per day. When I picked it up they charged me £200!!! When I asked why, they …

PW
philip waters 9 months ago on Google
( 4 out of 5 )

Another excellent experience thank you purple parking!

EM
Elaine Morgan 9 months ago on Google
( 1 out of 5 )

I received a penalty charge notice from Ealing Council because of this company. The driver performed an illegal uturn on Tentelow Lane when taking my car to park up and it has cost me £65.

KL
Kim Leoni 9 months ago on Google
( 1 out of 5 )

Terrible experience. The buses do not run on time and when the do come to pick you up they are full and you have to wait for another. A huge waste of money and time. DO NOT BOTHER booking with this company.

DC
Dan Cotfas 9 months ago on Google
( 1 out of 5 )

DENTS and PAINT SCRAPES on both driver and passenger doors of the car! No help from purple parking. Wouldn’t use again if you paid me. The tiny amount saved cost me hundreds in fixes. Have to get a dent pulled and repaint. Add to that a 45 minute transfer to T5 = almost missing flight. Wish I’d never went for it

T
tonnyluca 9 months ago on Google
( 5 out of 5 )

Simple and effective. Personal, website, bus, the parking itself, all good. I will use this parking lot next time.

BW
billy walker 9 months ago on Google
( 1 out of 5 )

Avoid at all cost .
Arrive 06-00 hours .park car hand keys over .
First coach refused to take standing passengers ( ok no problem. Understand ) …

AS
Andy Sawyer 9 months ago on Google
( 1 out of 5 )

Returned back from holiday at 11PM and was greeted by a broken down car. No warning calls before hand.. Supposedly the front suspension spontaneously combusted by itself. The car had been MOVED from the space with the staff fully knowing …

DL
Douglas Law 9 months ago on Google
( 4 out of 5 )

I’ve used this parking for LHR T5 parking on numerous occasions. The bus used to go direct to T5 but now goes to T2 and T3 first. This is a significant extra distance and adds a fair bit of time – so give yourself some extra time when …

A.
A1an .C 9 months ago on Google
( 2 out of 5 )

A nice idea but the shuttle is too infrequent. Whilst the shuttle ride itself is no more than 10 minutes, they don’t tell you that the buses only operate every 30. A lot of waiting around at the terminal if you just miss one. Will probably use an alternative in future.

MP
Mr Pickles 9 months ago on Google
( 5 out of 5 )

Very easy to use it’s about a 20 min bus ride to the terminal, the bus is provided we didn’t have to wait long at all at either end, when you collect the car it’s nice and easy and not a long walk.

GC
GORDON CHAPMAN 9 months ago on Google
( 4 out of 5 )

Little hard to find as on a dual carriageway and had to upturn but staff were good.20mins plus to T5 though plus bus took 15mins to collect so if you book allows 40 mins to get to airport.

BB
Ben Bertolini 9 months ago on Google
( 4 out of 5 )

Use the service once a month, very reliable. Though return trip from terminal 2 can take 30/45 minutes

HT
Hari Thomas 9 months ago on Google
( 5 out of 5 )

Great location near the airport. Found it easy to drop the car off and give in the keys. A bus service then takes you to the airport. You can then find this bus after your return flight to take you straight back to the car park. On our return we were lucky enough to have our car parked right by the exit.

CB
chris ball 9 months ago on Google
( 3 out of 5 )

Easy to book, great price easy to find and park. My only point criticism would be that the staff need to be more customer focused and maybe smile and say hello etc …

JC
James Clay 9 months ago on Google
( 5 out of 5 )

Okay this is airport car parking, not an amazing dining experience, or a fantastic performance of some kind. You arrive, you park your car, you hand in your keys, you catch a bus to your terminal. Then you have an amazing holiday or …

CC
Carl Clement 9 months ago on Google
( 5 out of 5 )

Easy, cost effective parking, just off the airport. 10 to 15 minute shuttle bus to terminals, always good service.

RW
Richard Winter 9 months ago on Google
( 4 out of 5 )

Purple Parking is the place we always use to park our car when flying from Heathrow Airport. It suits us well as it is close to the M4 motorway which is the one we use to get to London from the West Country. We have always found Purple …

LH
Lianne Howarth 9 months ago on Google
( 5 out of 5 )

Easy for bookings, good instructions on site with regular bus service to terminals and vehicle ready and waiting in my return…they do what they say….park your car while your away

TJ
Tony Jones 9 months ago on Google
( 2 out of 5 )

Not easy to find, due mostly to poor instructions.
Buses packed as too few available. Pickups 20 minutes or more apart and a long journey visiting all the terminals before returning to your car.
Needs improvement.

MC
Mark crinks 9 months ago on Google
( 4 out of 5 )

Parking easy , staff quick , but trip to airport not so good . T5 was last on list so took about 20 mins in very bizzy bus , not quite so bad on way back .

JL
Julia Lewis 9 months ago on Google
( 2 out of 5 )

Would have been higher than 2 stars if the return transfer bus hadn’t taken 45 mins to get from T2 to the parking lot to get our car. All info says 10 – 12 mins transfer and having got on the bus it then went to T3, which added time but …

D
DM 9 months ago on Google
( 1 out of 5 )

😡😡😡😡DO NOT USE £25 a day an extra £225 on top of £70 we already prepaid For a small van smaller than a Ford Focus
£295 it’s disgusting!! It would have been cheaper by £200 to get a cab to and …

GJ
Gary Jelks 9 months ago on Google
( 5 out of 5 )

Cheaper than on airport parking.
Buses are quick and drop you outside the terminal building.
Staff are friendly and helpful. …

LB
Louis Bissell 9 months ago on Google
( 1 out of 5 )

Met an extraordinarily rude member of staff at the front desk. That individual clearly did not want to be there, scruffy tie, messy hair and untucked shirt scrolling the internet while talking to me, would not make eye contact and was …

WP
Will Patton 9 months ago on Google
( 5 out of 5 )

Dropped the car off and collected with no issues at all. Bus to T5 was seamless and we didn’t wait more than about 5 minutes for it to arrive. Can’t fault the service.

ZG
Zoe Gray 9 months ago on Google
( 5 out of 5 )

After reading lots of airport parking horror stories, I was feeling a bit anxious but Purple Parking couldn’t have made the process any easier! Car drop off and pick up was absolutely seamless, our flight landed earlier than expected so we …

DS
Dan Sawyer 9 months ago on Google
( 1 out of 5 )

Absolute joke. You put your reg in at booking and it give you a price. You get to the car park and then find that vans, even small ones like my Nissan nv200 are an extra 25 per day. No time to go anywhere else before flight so you have to pay. Disgusting behaviour. No reason and need for it.

NS
Neil Shephard 9 months ago on Google
( 1 out of 5 )

The price for Gatwick Purple Parking for a 9 day stay was until recently approx £73. It is now £125. The price now charged is much much more than their examples. I have used Purple Parking several times before but it seems now it is a rip off. Also no contact telephone number so you cannot talk to a human.

AP
Alexis Palmer 9 months ago on Google
( 1 out of 5 )

Came back from my holiday to find a warning light on my dashboard, the car window open, and a huge grease stain on my back seat. They’d obviously been using my car in my absence. All told, about £200 to fix. Never using again.

CA
C and Y Bespoke 9 months ago on Google
( 3 out of 5 )

You need to upgrade your directions to T5 at Heathrow. You reference to follow the Avis signs, but these no longer exist. We had to exit the car park 3 times, at considerable cost, before we found the right place to drop off our car.
Disappointing

VG
Victoria Godbold 9 months ago on Google
( 5 out of 5 )

Competitively priced. Easy drop off and regular buses to and from the airport. Our car was waiting for us just outside the office, under cover, so despite the pouring rain we didn’t get wet. Very happy and would use again.

PS
Phil Smith 9 months ago on Google
( 3 out of 5 )

This company does NOT provide terminal-specific parking. The base is on the A4. The bus trundles round ALL the terminals in succession (2,3, 5 and on) It took us 50 minutes from handing in our keys (7.05) to arrival at T5 departures as the …

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