Ray Chapman Motors York average reviews all over the web

4.4
Total Reviews 80

Average reviews from all platforms

Average Rating 4.4

Average reviews from all platforms

  • 5.0
    65
  • 4.0
    4
  • 3.0
    0
  • 2.0
    2
  • 1.0
    9
Ray Chapman Motors York reviews breakdown:
Google
4.4
80

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80 Ray Chapman Motors York reviews on Google

MD
Michael Durward 9 months ago on Google
( 5 out of 5 )

I would just like to thank Dan Eddon for the amazing service he gave us during the whole buying process. After looking for a new Volvo V60 for a couple of months, Dan managed to find us the car of our dreams within a couple of days. The …

VG
Valerie G. 9 months ago on Google
( 5 out of 5 )

I initially contact RC York to ask if an appointment was needed to go in and talk about possible car purchase. I ended up chatting on the phone with a sales executive who explained yes I could go in and gave his name for me to ask at …

TR
Tom Rigden 9 months ago on Google
( 5 out of 5 )

I recently bought a used Volvo XC60 and had carried out a search nationally. Ray Chapman came up with a top spec car which came out at very competitive price. When I made contact with them, Millie provided excellent service, putting …

D
Deltamike 9 months ago on Google
( 5 out of 5 )

I live in Shropshire and I fancied a used car that I had seen on the Ray Chapman website in York.
Buying a used Hyundai Santa Fe from Ray Chapman motors was easy thanks to …

SB
Steve Booth 9 months ago on Google
( 5 out of 5 )

Whilst away from home I had a ‘Start/Stop Service Required’ message pop up and decided to speak with Ray Chapman Volvo York and my local dealer. I decided to use the York dealership and have been very impressed from initial call, dropping …

PC
Pam Cartwright 9 months ago on Google
( 5 out of 5 )

Bought my Hyundai N-line in for a lubrication service and received a very pleasant greeting from Nigel in the service dept and was kept well informed throughout the whole process. He is a credit to the company. Great service

JT
JOHN TOPPING 9 months ago on Google
( 4 out of 5 )

Great dealership very friendly and helpful, the had the best selection of used XC90’s that i could find. I would happily buy from them again even though they are 200 miles away from me !
Very satisfied.

SD
Sally Davies 9 months ago on Google
( 5 out of 5 )

My Husband and I popped into Ray Chapman late in the day on Monday to see if we could test drive an XC60 as we had to make a decision between this and another car from a different dealer. Tom is a credit to the team at Ray Chapman. He was …

DF
Debbie Farrrer 9 months ago on Google
( 5 out of 5 )

I never do reviews, however on this occasion they deserve a mention.I took my xc40 for service and mot. Excellent from start to finish, i asked if they could have my car ready for 2:30pm which they did. I also told them about a chrome trim …

JA
John Allott 9 months ago on Google
( 5 out of 5 )

I recently purchased a used vehicle from Ray Chapman Motors. The service I received was excellent – prompt, efficient and courteous – particularly from sales executive Graham Parnaby. I have no hesitation in recommending this company – and many thanks Graham! John

SK
S Keddie 9 months ago on Google
( 5 out of 5 )

I bought a V40 last April, 5/5 is an understatement. I was helped on my journey by Bradley Harrison and I can’t speak highly enough. It’s so refreshing speaking to someone who is not only passionate about Volvo but wants the best for the customers.

DE
Dafydd Enoch 9 months ago on Google
( 5 out of 5 )

I had a suspected slow puncture and went to the garage without an appointment first thing in the morning. I was greeted by Leah who was more than happy to organise an inspection for me. This was undertaken by the technician Kane. He …

AT
Andrew Tattersall 9 months ago on Google
( 5 out of 5 )

I recently purchased an XC40 from Ray Chapman and was pleasantly surprised compared to previous ‘car sales’ experience I’ve had. Great sales experience from Mike P…informative, transparent and no pressure or expectation on making a …

SC
Shawn Cockburn 9 months ago on Google
( 5 out of 5 )

Excellent customer service, always accommodating and friendly.

Bought my car from them many years ago and cannot recommend enough.

BG
Brian Germaine 9 months ago on Google
( 5 out of 5 )

We have now purchased two Volvo XC90’s from Ray Chapman York and I cannot fault the service provided. Service staff and quality of work excellent too.

VB
Victoria B 9 months ago on Google
( 5 out of 5 )

Brilliant dealership; always made to feel welcome and not “sold” to (which in turn makes me want to buy from them). I trust them, and in particular Dan Eddon and James are great guys who I genuinely enjoy dealing with. An absolute pleasure and will always recommend.

JR
John Rostron 9 months ago on Google
( 5 out of 5 )

On holiday in Pickering, car not running well on our way to York, But this place instantly diagnosed problem. Big thank you from John & Sue. Especially for squeezing in at very short notice , 10 stars & Above.😁👍😍😎 …

BG
Barbara Gurney 9 months ago on Google
( 5 out of 5 )

Just had my car serviced. Great customer service with pick up and collect and return. All done in less than four hours ! Fabulous thanks all.

DA
David Atkinson 9 months ago on Google
( 5 out of 5 )

Fabulous service from Ray Chapman Volvo York. Booked my XC60 in to have a tow bar fitted after talking to Tony Wright and dealt with Andy in Service. On the day before it was booked in Andy rang and offered to pick the car up, complete the …

RI
Rachel Ingham 9 months ago on Google
( 5 out of 5 )

Just wanted to say thank you to Allan in your servicing department for going over and above when I had an issue with my car recently. He is a real credit to the company

DD
develop delux 9 months ago on Google
( 5 out of 5 )

Ray Chapmans have looked after us for over 10years now always provide a warm personal service as well as a top quality professional work. Anyone who mentions Volvo always gets a recommendation of Ray Chapmans from us and whilst ever Volvo …

HR
Helen Rowley 9 months ago on Google
( 5 out of 5 )

I received excellent service at Ray Chapman Motors in York today. They repaired damage to two alloy wheels so well that I can’t tell they were ever damaged, and charged a very reasonable price. Many thanks for such pleasant and efficient service!

JD
John Dakin 9 months ago on Google
( 5 out of 5 )

Excellent service when purchasing my next car, no pushy salesman jus genuine all round great service thanks Tom

AH
Alain Haggar 9 months ago on Google
( 5 out of 5 )

Great service and support for my major service and SIM set-up. My thanks to Andy, Phil and Blair. Cheers!

AD
Anna Dyson 9 months ago on Google
( 5 out of 5 )

Leah and Nigel have provided top notch service this morning – calm and professional it’s been no problem at all hanging out here for the morning while a problem was fixed. Highly recommend.

JT
john tate 9 months ago on Google
( 5 out of 5 )

I should like to place on record the excellent service I received from Barrie, Nigel & Andy who were instrumental in negotiating with Volvo UK to have a major component replaced on my XC40 Inscription Volvo free of charge even though the …

NM
Nigel Marsh 9 months ago on Google
( 5 out of 5 )

I recently bought a Volvo XC60 from Ray Chapman’s of York and I can honestly say that it was a great experience. I felt valued as a customer and everything was so professional when I arrived. I made the journey from Chesterfield to York and …

CA
christopher adby 9 months ago on Google
( 1 out of 5 )

I bought an approved S90 from Ray Chapman last year and a couple of months ago they put it through its 1st mot which it passed with flying colours and no advisories. So far so good. Yesterday a screeching noise started coming from the front …

AE
Ales Erminio 9 months ago on Google
( 5 out of 5 )

Amazing experience, especially since this was our first “online” purchase/lease without even meeting the salesperson on the other side or seeing the vehicle…initial contact was with Mrs Flint and she was super helpful and responsive even …

IF
Ian Fletcher 9 months ago on Google
( 5 out of 5 )

Service is paramount at Ray Chapman Motors. Tim needs a gold medal for all the help and simple, honest advice he provided through the whole process. I am now bimbling around in a brand new XC60 so cheers!!! Will definitely buy from them again.

LH
Liyana Hay 9 months ago on Google
( 5 out of 5 )

Excellent , they kept me informed throughout the service , I felt very well informed and confident with the team at Volvo . Thank you

AA
asef azimi 9 months ago on Google
( 1 out of 5 )

Their used car prices are the most expensive when compared to the rest of the country when you are buying from them. However they will only ever offer you next to nothing if you try to part exchange their own brand of Volvo. Be very careful …

JC
John Coe 9 months ago on Google
( 5 out of 5 )

Thank you to Will ( parts department ), for definitely going beyond the call of duty today.

MS
Miss S M.Spikin 9 months ago on Google
( 5 out of 5 )

I am so pleased I bought my car here! I have never had such an easy efficient experience at a garage. I bought my car online and had it delivered. James A was fantastic in providing me details of the car and dealing with the purchase which …

WC
Wendy Chitz 9 months ago on Google
( 5 out of 5 )

Big thank you to Dan Eddon for his excellent service today. 10 star knowledge and helpfulness.

NC
Neil Clarke 9 months ago on Google
( 5 out of 5 )

Great service from Connor Page during the recent purchase of a Volvo Selekt XC60. From the initial enquiry being handled at reception and passed onto Connor who answered all my questions and there were lots of them. Very honest appraisal of …

JB
John B Sidebottom 9 months ago on Google
( 5 out of 5 )

Not my local Volvo Dealer, but I personally believe it’s the best anywhere near me. They collected my XC40 from Leeds 14, serviced it, valeted it and brought it back. A great service by a family dealership. Oh and the icing on the cake ? They left a small tin of Mints in the car as a thank you for using them 😁👍😁👍 …

TM
Tony Mcbourne 9 months ago on Google
( 1 out of 5 )

A very unprofessional and unreliable dealership, agreed to purchase a car was told they would honour a 12 months warranty at the time of sale , took the deposit agreed collection date , sale in the bag for the team. Then when it came to …

KH
Kyle H 9 months ago on Google
( 5 out of 5 )

I recently purchased a vehicle from Ray Chapman motors and I can say this is by far the best service I have received from a dealer to date. The service I received from Richard is second to none, he has left no stone unturned and dealt with …

GM
Glenys Mellor 9 months ago on Google
( 5 out of 5 )

We have just bought a Volvo XC 90, the salesman was Mr Tony Wright. Tonys service to us was 100%. He was friendly, helpful, & patient. He answered all our questions thoroughly . …

DF
Dan Freeman 9 months ago on Google
( 5 out of 5 )

Amazing service from these guys, I have a Volvo and a BMW and the difference in service levels between the two is staggering. Thanks to Leah and Nigel.

MW
Matt Worsman 9 months ago on Google
( 5 out of 5 )

Excellent customer service from Ray Chapman York, Working in the industry I tend to have high a high expectation when it comes to dealing with retailers. Not only were all expectation met, Mike and James’s efficiency in answering my …

PE
Pauline Elswood 9 months ago on Google
( 5 out of 5 )

Recently bought a used Vauxhall Corsa Automatic and we are delighted with the car and the treatment we received at Ray Chapman. As we had never driven an automatic before Dan took us for a test drive/driving lesson and was very calm and …

PM
Paul Melvin 9 months ago on Google
( 5 out of 5 )

First time I have ever bought a car over the internet. Mike Paton picked up my initial contact and aided me most professionally through the process. There were a couple of short delays but they were actually in my best interests as they had …

GF
Greg Frith 9 months ago on Google
( 5 out of 5 )

The team at Ray Chapman are absolutely fantastic. We’ve not long had our second XC90 since 2016, and the service we receive from Ray Chapman is a good enough reason within itself to stay with the brand. A big up to Nigel, Barry and all …

DL
Dean Langman 9 months ago on Google
( 5 out of 5 )

I did something silly, I overfilled my 2010 XC60 with too much oil. (oil level sense service required.) …

G
Gerry 9 months ago on Google
( 4 out of 5 )

Bought an XC 60 but had to return immediately because of battery issues, which I had pointed out at initial viewing. However I did ask that they check the battery’s condition before and after charging, which they did, discovering as I …

ZB
Zoe Burtwistle 9 months ago on Google
( 5 out of 5 )

Great service, I bought an XC60 from the dealership last year and recently lost my wedding ring in the centre console, Nigel was a life saver and sorted it for me quickly and with little fuss despite my panic! Thanks for your help!

B
Barry 9 months ago on Google
( 5 out of 5 )

I like others have been more than impressed with Ray Chapman York.I recently had to cancel my delayed order of a pure electric xc40 BUT Ray Chapman came to my rescue and found me and even better option a nearly new Full spec XC60 T8 …

IB
Ian Beilby 9 months ago on Google
( 5 out of 5 )

Very good dealership and excellent service from start to finish. Sales staff highly informed regarding models and the many different features included on the vehicle. The whole process of buying a new car was handled efficiently and with ease. Graham and Becky most helpful. Highly recommended.

AR
Andrew Richardson 9 months ago on Google
( 4 out of 5 )

Been coming here for years. Dropped car in for service and the service personnel were excellent. Focused, professional and attentive. My only concern here, which personally made me somewhat uncomfortable was that it was like COVID isn’t …

AB
Adam Bilton 9 months ago on Google
( 2 out of 5 )

Silly negotiation tactics played from the start. Offered an under-valuation for my trade-in that miraculously increased straight away when it became clear I had called his bluff. I followed-up on their derisory offer but I guess they only …

NF
Natalie Fenna 9 months ago on Google
( 5 out of 5 )

Purchased a car from the dealership last month we liaised with Barrie who was amazing from start to finish and we are very impressed with the aftercare too! We travelled 100 miles to view the car and Barrie was always available to discuss …

SC
Sally Chen 9 months ago on Google
( 5 out of 5 )

They are always best, friendly, courteous and helpful.

WH
William Hill 9 months ago on Google
( 5 out of 5 )

Super useful chap. Steve, was so helpful we test drove a plug in hybrid xc40 and loved it but it was just a tad too big for what we needed.
Steve didn’t pressure us at all, he said if it’s not right it’s not right and …

JS
JAGJIT SODHI 9 months ago on Google
( 1 out of 5 )

Very disappointing dealership. Based on a deposit of £500, Mike Paton taxed a car, without our knowledge. We decided to change our mind and Ray Chapman refunded £330. I’m now sat here 3 weeks on, waiting for a DVLA refund. …

NB
Natalie Baker 9 months ago on Google
( 5 out of 5 )

Just wanted to say a huge thank to Mike who we’ve dealt with at Ray Chapman motors. By far he has been the most professional, friendly, genuine & none cliche car salesman we’ve met whilst looking at new cars. He spent hours with us …

CC
Charlotte Casling 9 months ago on Google
( 1 out of 5 )

Well I’m not sure I can say I was overly thrilled with my experience at Volvo York! The only good thing was getting a very nice courtesy car and the free coffee while I waited 4 hours for them to tell me my bill, after going in for a recall …

SD
Steven Douglas 9 months ago on Google
( 5 out of 5 )

Friendly, reliable and best of all – good service! I completely appreciate that ‘you pay more at a dealership’ however Ray Chapmans actually find and fix problems with your Volvo rather than sticking a code reader under your steering wheel and blindly following that. Worth every penny.

WN
Witness NOMORE 9 months ago on Google
( 5 out of 5 )

Picked up my Volvo XC40 R Design Pro this morning.

I ordered this in October and have to say this was worth the wait. It’s out of …

IM
Ian Mcandrew 9 months ago on Google
( 5 out of 5 )

I have just picked up my XC40 from Chapmans York following its first service.This was after I had received a text with video message and an e mail to confirm that the service was complete and all was well. The car was washed and cleaned …

CS
Chris Speight 9 months ago on Google
( 1 out of 5 )

We went in to the garage and were told that we would have to wait for a salesman to be free. This was not a busy place… After 20 minutes of waiting there was no sign that anyone was going to help us any time soon so we walked out. We went …

SB
Steve Bull 9 months ago on Google
( 5 out of 5 )

Bought a Kia Sportage from them , absolutely fantastic service from all aspects .Graham the salesman is very helpful and kept me very well updated.

SF
Stuart Fryer 9 months ago on Google
( 5 out of 5 )

Absolutely brilliant company so attentive to your needs no matter how small an issue. James the Manager is a great asset to your company he leads from the front not surprised, with that attention to detail the rest of the colleagies follow on ensuring a great team and atmosphere.

K
Kirsty 9 months ago on Google
( 5 out of 5 )

Visited after seeing an online add. Unfortunately the vehicle wasn’t present but Bradley from Sales couldn’t have been more friendly, helpful and accommodating. Very nice experience and would definitely return in the future, to see what they have when looking to change cars again 😊 …

SP
Samantha Potter 9 months ago on Google
( 5 out of 5 )

James provided was fantastic and super helpful throughout the process. Can’t thank him enough for the customer service he gave me and would highly recommend him to anyone. …

GM
Gareth Marland 9 months ago on Google
( 5 out of 5 )

Fantastic staff and great with kids. They provided very clear honest advice. Were the opposite of pushy sales people. Highly recommend them.

BG
Ben Gilmore 9 months ago on Google
( 5 out of 5 )

I put my volvo in for service and I was met by a very pleasant man called Barry.
He was friendly and went the extra mile and nothening was to much for the guy. I …

MT
Mrs T 9 months ago on Google
( 4 out of 5 )

The sales team at York have been very good. Duncan has a depth of knowledge and has been very supportive throughout the process, and was refreshingly honest. Everyone we encountered was professional and courteous. I am also very impressed with the car a V40 cross country.

JS
John Smith 9 months ago on Google
( 5 out of 5 )

Was able to take my car for service at short notice, could not be more happy with the welcome and politeness of the staff. I won’t hesitate to recommend the dealer.

RG
Robin Gower 9 months ago on Google
( 5 out of 5 )

Excellent service even in these difficult covid times from everyone involved. We were even given coffee and home made cake. Our XC90 is also brilliant as I knew it would be… I’m on my 6th Volvo since 2003.

M
Matt 9 months ago on Google
( 1 out of 5 )

Today I took my car in for a service.. Everything feels fine so far touch wood. I was asked if I wanted my car cleaning whilst it was in for a service which is great so I said yes… I later picked the car up and it was filthy upon …

R
Rich 9 months ago on Google
( 5 out of 5 )

We’ve just taken delivery of our brand new XC60. The previous Volvo dealer that we purchased our old car from couldn’t touch the deal Chapmans offered us. Really enjoyed dealing with Barrie in sales who organised everything for us. Thank …

DB
Debbie Blackhall 9 months ago on Google
( 5 out of 5 )

Today we picked my sons Xc40 motability car. What a wonderful warm welcome from the Volvo team in their impressive new showroom.
A massive thank you to Graham Parnaby for the kindness you showed myself and …

TG
Tony Grayson 9 months ago on Google
( 5 out of 5 )

Great place for spares for my volvo

RP
R Patel 9 months ago on Google
( 5 out of 5 )

Excellent service throughout! This has to be the best dealership that I have ever dealt with! A special thanks to Debbie and Emma in Fleet Sales. Local dealers need take a lesson from this dealership! Well done.

A
Andrew 9 months ago on Google
( 5 out of 5 )

A big thanks to the recent invaluable help given to us by James Sutcliffe and David Kellett , we have always been given superb customer service by the team in the past and even though we are now living in the West Highlands of Scotland, Ray Chapman Motors continues to be second to none.

HS
Helen Scharf 9 months ago on Google
( 1 out of 5 )

Absolutely livid with their abysmal service and MOT standards. Took my c30 in for its yearly checks, notified the guy checking in my car that I can feel the brakes need checking. When I fetched my car the next day, I was told they would not …

KN
Katy Newman 9 months ago on Google
( 1 out of 5 )

The receptionist was lovely but sadly that’s where it stops. No staff even acknowledged us with a smile or a hello, let alone offering any help, very rude, I would definitely not go back there.

RS
Rich Spratt 9 months ago on Google
( 2 out of 5 )

Shocking customer service. We recently bought a c30 from them (ex-demo) weren’t happy with a few things which they promised to sort out, but as soon as they got our money they gave a load of excuses about now the vehicle is NOW sold they …

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