Ray Chapman Motors York reviews

I would just like to thank Dan Eddon for the amazing service he gave us during the whole buying process. After looking for a new Volvo V60 for a couple of months, Dan managed to find us the car of our dreams within a couple of days. The …

I initially contact RC York to ask if an appointment was needed to go in and talk about possible car purchase. I ended up chatting on the phone with a sales executive who explained yes I could go in and gave his name for me to ask at …

I recently bought a used Volvo XC60 and had carried out a search nationally. Ray Chapman came up with a top spec car which came out at very competitive price. When I made contact with them, Millie provided excellent service, putting …

I live in Shropshire and I fancied a used car that I had seen on the Ray Chapman website in York.
Buying a used Hyundai Santa Fe from Ray Chapman motors was easy thanks to …

Whilst away from home I had a ‘Start/Stop Service Required’ message pop up and decided to speak with Ray Chapman Volvo York and my local dealer. I decided to use the York dealership and have been very impressed from initial call, dropping …

Bought my Hyundai N-line in for a lubrication service and received a very pleasant greeting from Nigel in the service dept and was kept well informed throughout the whole process. He is a credit to the company. Great service

Great dealership very friendly and helpful, the had the best selection of used XC90’s that i could find. I would happily buy from them again even though they are 200 miles away from me !
Very satisfied.

My Husband and I popped into Ray Chapman late in the day on Monday to see if we could test drive an XC60 as we had to make a decision between this and another car from a different dealer. Tom is a credit to the team at Ray Chapman. He was …

I never do reviews, however on this occasion they deserve a mention.I took my xc40 for service and mot. Excellent from start to finish, i asked if they could have my car ready for 2:30pm which they did. I also told them about a chrome trim …

I recently purchased a used vehicle from Ray Chapman Motors. The service I received was excellent – prompt, efficient and courteous – particularly from sales executive Graham Parnaby. I have no hesitation in recommending this company – and many thanks Graham! John

I bought a V40 last April, 5/5 is an understatement. I was helped on my journey by Bradley Harrison and I can’t speak highly enough. It’s so refreshing speaking to someone who is not only passionate about Volvo but wants the best for the customers.

I had a suspected slow puncture and went to the garage without an appointment first thing in the morning. I was greeted by Leah who was more than happy to organise an inspection for me. This was undertaken by the technician Kane. He …

I recently purchased an XC40 from Ray Chapman and was pleasantly surprised compared to previous ‘car sales’ experience I’ve had. Great sales experience from Mike P…informative, transparent and no pressure or expectation on making a …

Excellent customer service, always accommodating and friendly.

Bought my car from them many years ago and cannot recommend enough.

We have now purchased two Volvo XC90’s from Ray Chapman York and I cannot fault the service provided. Service staff and quality of work excellent too.

Brilliant dealership; always made to feel welcome and not “sold” to (which in turn makes me want to buy from them). I trust them, and in particular Dan Eddon and James are great guys who I genuinely enjoy dealing with. An absolute pleasure and will always recommend.

On holiday in Pickering, car not running well on our way to York, But this place instantly diagnosed problem. Big thank you from John & Sue. Especially for squeezing in at very short notice , 10 stars & Above.😁👍😍😎 …

Just had my car serviced. Great customer service with pick up and collect and return. All done in less than four hours ! Fabulous thanks all.

Fabulous service from Ray Chapman Volvo York. Booked my XC60 in to have a tow bar fitted after talking to Tony Wright and dealt with Andy in Service. On the day before it was booked in Andy rang and offered to pick the car up, complete the …

Just wanted to say thank you to Allan in your servicing department for going over and above when I had an issue with my car recently. He is a real credit to the company

Ray Chapmans have looked after us for over 10years now always provide a warm personal service as well as a top quality professional work. Anyone who mentions Volvo always gets a recommendation of Ray Chapmans from us and whilst ever Volvo …

I received excellent service at Ray Chapman Motors in York today. They repaired damage to two alloy wheels so well that I can’t tell they were ever damaged, and charged a very reasonable price. Many thanks for such pleasant and efficient service!

Excellent service when purchasing my next car, no pushy salesman jus genuine all round great service thanks Tom

Great service and support for my major service and SIM set-up. My thanks to Andy, Phil and Blair. Cheers!

Leah and Nigel have provided top notch service this morning – calm and professional it’s been no problem at all hanging out here for the morning while a problem was fixed. Highly recommend.

I should like to place on record the excellent service I received from Barrie, Nigel & Andy who were instrumental in negotiating with Volvo UK to have a major component replaced on my XC40 Inscription Volvo free of charge even though the …

I recently bought a Volvo XC60 from Ray Chapman’s of York and I can honestly say that it was a great experience. I felt valued as a customer and everything was so professional when I arrived. I made the journey from Chesterfield to York and …

I bought an approved S90 from Ray Chapman last year and a couple of months ago they put it through its 1st mot which it passed with flying colours and no advisories. So far so good. Yesterday a screeching noise started coming from the front …

Amazing experience, especially since this was our first “online” purchase/lease without even meeting the salesperson on the other side or seeing the vehicle…initial contact was with Mrs Flint and she was super helpful and responsive even …

Service is paramount at Ray Chapman Motors. Tim needs a gold medal for all the help and simple, honest advice he provided through the whole process. I am now bimbling around in a brand new XC60 so cheers!!! Will definitely buy from them again.

Excellent , they kept me informed throughout the service , I felt very well informed and confident with the team at Volvo . Thank you

Their used car prices are the most expensive when compared to the rest of the country when you are buying from them. However they will only ever offer you next to nothing if you try to part exchange their own brand of Volvo. Be very careful …

Thank you to Will ( parts department ), for definitely going beyond the call of duty today.

I am so pleased I bought my car here! I have never had such an easy efficient experience at a garage. I bought my car online and had it delivered. James A was fantastic in providing me details of the car and dealing with the purchase which …

Big thank you to Dan Eddon for his excellent service today. 10 star knowledge and helpfulness.

Great service from Connor Page during the recent purchase of a Volvo Selekt XC60. From the initial enquiry being handled at reception and passed onto Connor who answered all my questions and there were lots of them. Very honest appraisal of …

Not my local Volvo Dealer, but I personally believe it’s the best anywhere near me. They collected my XC40 from Leeds 14, serviced it, valeted it and brought it back. A great service by a family dealership. Oh and the icing on the cake ? They left a small tin of Mints in the car as a thank you for using them 😁👍😁👍 …

A very unprofessional and unreliable dealership, agreed to purchase a car was told they would honour a 12 months warranty at the time of sale , took the deposit agreed collection date , sale in the bag for the team. Then when it came to …

I recently purchased a vehicle from Ray Chapman motors and I can say this is by far the best service I have received from a dealer to date. The service I received from Richard is second to none, he has left no stone unturned and dealt with …

We have just bought a Volvo XC 90, the salesman was Mr Tony Wright. Tonys service to us was 100%. He was friendly, helpful, & patient. He answered all our questions thoroughly . …

Amazing service from these guys, I have a Volvo and a BMW and the difference in service levels between the two is staggering. Thanks to Leah and Nigel.

Excellent customer service from Ray Chapman York, Working in the industry I tend to have high a high expectation when it comes to dealing with retailers. Not only were all expectation met, Mike and James’s efficiency in answering my …

Recently bought a used Vauxhall Corsa Automatic and we are delighted with the car and the treatment we received at Ray Chapman. As we had never driven an automatic before Dan took us for a test drive/driving lesson and was very calm and …

First time I have ever bought a car over the internet. Mike Paton picked up my initial contact and aided me most professionally through the process. There were a couple of short delays but they were actually in my best interests as they had …

The team at Ray Chapman are absolutely fantastic. We’ve not long had our second XC90 since 2016, and the service we receive from Ray Chapman is a good enough reason within itself to stay with the brand. A big up to Nigel, Barry and all …

I did something silly, I overfilled my 2010 XC60 with too much oil. (oil level sense service required.) …

Bought an XC 60 but had to return immediately because of battery issues, which I had pointed out at initial viewing. However I did ask that they check the battery’s condition before and after charging, which they did, discovering as I …

Great service, I bought an XC60 from the dealership last year and recently lost my wedding ring in the centre console, Nigel was a life saver and sorted it for me quickly and with little fuss despite my panic! Thanks for your help!

I like others have been more than impressed with Ray Chapman York.I recently had to cancel my delayed order of a pure electric xc40 BUT Ray Chapman came to my rescue and found me and even better option a nearly new Full spec XC60 T8 …

Very good dealership and excellent service from start to finish. Sales staff highly informed regarding models and the many different features included on the vehicle. The whole process of buying a new car was handled efficiently and with ease. Graham and Becky most helpful. Highly recommended.

Been coming here for years. Dropped car in for service and the service personnel were excellent. Focused, professional and attentive. My only concern here, which personally made me somewhat uncomfortable was that it was like COVID isn’t …

Silly negotiation tactics played from the start. Offered an under-valuation for my trade-in that miraculously increased straight away when it became clear I had called his bluff. I followed-up on their derisory offer but I guess they only …

Purchased a car from the dealership last month we liaised with Barrie who was amazing from start to finish and we are very impressed with the aftercare too! We travelled 100 miles to view the car and Barrie was always available to discuss …

They are always best, friendly, courteous and helpful.

Super useful chap. Steve, was so helpful we test drove a plug in hybrid xc40 and loved it but it was just a tad too big for what we needed.
Steve didn’t pressure us at all, he said if it’s not right it’s not right and …

Very disappointing dealership. Based on a deposit of £500, Mike Paton taxed a car, without our knowledge. We decided to change our mind and Ray Chapman refunded £330. I’m now sat here 3 weeks on, waiting for a DVLA refund. …

Just wanted to say a huge thank to Mike who we’ve dealt with at Ray Chapman motors. By far he has been the most professional, friendly, genuine & none cliche car salesman we’ve met whilst looking at new cars. He spent hours with us …

Well I’m not sure I can say I was overly thrilled with my experience at Volvo York! The only good thing was getting a very nice courtesy car and the free coffee while I waited 4 hours for them to tell me my bill, after going in for a recall …

Friendly, reliable and best of all – good service! I completely appreciate that ‘you pay more at a dealership’ however Ray Chapmans actually find and fix problems with your Volvo rather than sticking a code reader under your steering wheel and blindly following that. Worth every penny.

Picked up my Volvo XC40 R Design Pro this morning.

I ordered this in October and have to say this was worth the wait. It’s out of …

I have just picked up my XC40 from Chapmans York following its first service.This was after I had received a text with video message and an e mail to confirm that the service was complete and all was well. The car was washed and cleaned …

We went in to the garage and were told that we would have to wait for a salesman to be free. This was not a busy place… After 20 minutes of waiting there was no sign that anyone was going to help us any time soon so we walked out. We went …

Bought a Kia Sportage from them , absolutely fantastic service from all aspects .Graham the salesman is very helpful and kept me very well updated.

Absolutely brilliant company so attentive to your needs no matter how small an issue. James the Manager is a great asset to your company he leads from the front not surprised, with that attention to detail the rest of the colleagies follow on ensuring a great team and atmosphere.

Visited after seeing an online add. Unfortunately the vehicle wasn’t present but Bradley from Sales couldn’t have been more friendly, helpful and accommodating. Very nice experience and would definitely return in the future, to see what they have when looking to change cars again 😊 …

James provided was fantastic and super helpful throughout the process. Can’t thank him enough for the customer service he gave me and would highly recommend him to anyone. …

Fantastic staff and great with kids. They provided very clear honest advice. Were the opposite of pushy sales people. Highly recommend them.

I put my volvo in for service and I was met by a very pleasant man called Barry.
He was friendly and went the extra mile and nothening was to much for the guy. I …

The sales team at York have been very good. Duncan has a depth of knowledge and has been very supportive throughout the process, and was refreshingly honest. Everyone we encountered was professional and courteous. I am also very impressed with the car a V40 cross country.

Was able to take my car for service at short notice, could not be more happy with the welcome and politeness of the staff. I won’t hesitate to recommend the dealer.

Excellent service even in these difficult covid times from everyone involved. We were even given coffee and home made cake. Our XC90 is also brilliant as I knew it would be… I’m on my 6th Volvo since 2003.

Today I took my car in for a service.. Everything feels fine so far touch wood. I was asked if I wanted my car cleaning whilst it was in for a service which is great so I said yes… I later picked the car up and it was filthy upon …

We’ve just taken delivery of our brand new XC60. The previous Volvo dealer that we purchased our old car from couldn’t touch the deal Chapmans offered us. Really enjoyed dealing with Barrie in sales who organised everything for us. Thank …

Today we picked my sons Xc40 motability car. What a wonderful warm welcome from the Volvo team in their impressive new showroom.
A massive thank you to Graham Parnaby for the kindness you showed myself and …

Great place for spares for my volvo

Excellent service throughout! This has to be the best dealership that I have ever dealt with! A special thanks to Debbie and Emma in Fleet Sales. Local dealers need take a lesson from this dealership! Well done.

A big thanks to the recent invaluable help given to us by James Sutcliffe and David Kellett , we have always been given superb customer service by the team in the past and even though we are now living in the West Highlands of Scotland, Ray Chapman Motors continues to be second to none.

Absolutely livid with their abysmal service and MOT standards. Took my c30 in for its yearly checks, notified the guy checking in my car that I can feel the brakes need checking. When I fetched my car the next day, I was told they would not …

The receptionist was lovely but sadly that’s where it stops. No staff even acknowledged us with a smile or a hello, let alone offering any help, very rude, I would definitely not go back there.

Shocking customer service. We recently bought a c30 from them (ex-demo) weren’t happy with a few things which they promised to sort out, but as soon as they got our money they gave a load of excuses about now the vehicle is NOW sold they …