Total Reviews 80

Average reviews from all platforms

Average Rating 4.9

Average reviews from all platforms

  • 5.0
    76
  • 4.0
    1
  • 3.0
    1
  • 2.0
    1
  • 1.0
    1
TMS Hinckley reviews breakdown:
Google
4.9
80

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80 TMS Hinckley reviews on Google

EC
Edward Carter 7 months ago on Google
( 5 out of 5 )

Exceptional service from start to finish. I purchased an Audi that TMS had in as a part exchange from another sale and the experience was top class. Not only a competitive price but all works which we agreed on were carried out with no …

TH
T H 7 months ago on Google
( 5 out of 5 )

Just purchased a used XC60 from TMS Hinckley. I had previously asked Hayden to look out for a suitable vehicle for me and he found one within a fortnight, sending me a detailed video to see if I was interested. …

JA
Julie Ashby-Ellis 7 months ago on Google
( 5 out of 5 )

Very positive experience. Hayden was informative without being pushy. I did not feel pressured to purchase but was given all the information I needed to make my decision. When I picked my car up everything went very smoothly, with Hayden …

MW
Matt Webster 7 months ago on Google
( 5 out of 5 )

Great service right from my first enquiry through to the collection of our new car. We had a couple of delays our end due to the car we were part exchanging developing a fault. But Nigel was happy to move things around for us to suit our …

RC
Richard Cowan 7 months ago on Google
( 5 out of 5 )

I bought a used car from Hayden and the whole experience was friendly, professional and efficient from start to end. He was on holiday when I was due to collect but handed over to Graham who was equally friendly, professional and efficient. The car was as presented immaculately. Their body shop and detailers did an exceptional job

R
Rhian 7 months ago on Google
( 5 out of 5 )

I purchased my first Volvo a few weeks ago. Chris Steptoe was the salesman in the dealership, who took the time help me find the right car that met my criteria at the right price. I was there for a couple of hours and I never felt rushed to …

NB
Nandeep Blagun 7 months ago on Google
( 5 out of 5 )

A very positive experience from TMS Motor Group when I bought my Range Rover via a car swap. …

KS
Kathryn Smith 7 months ago on Google
( 5 out of 5 )

Absolutely fantastic service from my initial phone call with Graham, to picking my new car up. The handover was done by Chris and I can’t thank both of them enough for the care and attention they gave to the whole process. The xc70 is an …

ST
S T 7 months ago on Google
( 5 out of 5 )

TMS Volvo – Made my car purchase very easy and smoother ; Highly recommended , especially – Nigel , has good knowledge on the cars hes dealing with and always a helping hand both before and after the sales. …

RO
Ruth O’Loughlin 7 months ago on Google
( 5 out of 5 )

Just purchased a beautiful XC40 from TMS Hinckley. I was looked after by Hayden Julian who made the whole process a lovely stress free experience. I was really looked after. No pushy sales people and no gimmicks. The car is stunning. I wouldn’t want to go anywhere else now after such wonderful customer service

JP
James Palmer 7 months ago on Google
( 5 out of 5 )

Purchased a V90cc from TMS Hinckley and the service was fantastic. Hayden couldn’t do enough for us as customers, he was always approachable, supportive and professional. Have had some very lacklustre service from other dealers in the past, so this purchase was a real pleasure. Cannot recommend TMS or Hayden enough, thankyou 👍 …

JP
James Purdy 7 months ago on Google
( 5 out of 5 )

Exceptional service from Nigel while buying an XC40. A completely hassle-free car buying experience where everything was sorted out for me by TMS followed by a really friendly hand-over and first class after-sales care. Thank you Nigel for helping me buy such a fantastic car and making the experience so enjoyable.

VK
Vaiz Karamat 7 months ago on Google
( 5 out of 5 )

Courteous helpful staff and the process from my initial enquiry to test drive and delivery was made very easy. I test drove other brands but My CX40 was indeed a pleasure to drive and the safety features are unmatched . It was very helpful …

KH
Kevin Harrison 7 months ago on Google
( 5 out of 5 )

Excellent service from start to finish. Hayden at the Hinkley branch was a pleasure to deal with and really helpful throughout the process of purchasing my new Volvo A+ Service Highly recommend.

M
MyFr0st 7 months ago on Google
( 5 out of 5 )

Quick to respond to enquiries, provides detailed videos of the car and easy to reserve. Viewing was smooth, allows you to check the car on your own without any pressure. Would recommend.

AH
Andy Hunt 7 months ago on Google
( 5 out of 5 )

Outstanding customer service.
I had some queries after my purchase and Alex and Steve took responsibility for handling these in a really responsive way. Having a named point of contact is …

K
Kevin 7 months ago on Google
( 5 out of 5 )

Excellent service ! Salesman Chris Steptoe put my mind at ease answering every silly question I had promptly. Made buying my car smooth and easy . Definitely recommend TMS Hinckley . If you’re lucky enough to deal with salesman Chris Steptoe you’re in for a smooth ride

EH
Emily Horrocks 7 months ago on Google
( 5 out of 5 )

At first I was very dubious about buying a car from a garage so far away. However after failing to source the vehicle I wanted locally I discovered this garage had one available, at a very reasonable price (cheaper than I had seen locally) …

DP
David Pearson 7 months ago on Google
( 5 out of 5 )

TMS Hinkley resolved a potential dispute between myself and a previous dealership who sold me the car where a fundamental part had been omitted at a service with a Goodwill gesture to supply and fit the part. As a result I booked a five year service agreement with them. Car was spotless when I picked it up. TOP CLASS SERVICE! 👍 …

SC
Sharon Crown 7 months ago on Google
( 5 out of 5 )

Graham was very reliable and professional, the sale of my car and purchase of my new car couldn’t have been easier. I’d definitely recommend for complete peace of mind!

NP
Nathan Palmer 7 months ago on Google
( 5 out of 5 )

Eight years, three cars from TMS Hinckley. On the three occasions I simply could not fault the level of customer service that they provided during the sale stage and the aftercare for servicing/MOTs. Always a great experience through the whole process.

RV
Roel van Es 7 months ago on Google
( 5 out of 5 )

After a fairly casual initial enquiry by me I was treated to outstanding customer care resulting in the purchase of an ideally specified pre-owned XC40. The whole sales experience was most proactive making for a very easy purchase of what has turned out to be an excellent car.

BC
Brian Catchpole 7 months ago on Google
( 5 out of 5 )

After awful customer service from our local Volvo dealer, I decided to source our next car further afield. TMS Hinckley had exactly the Volvo Selekt scheme XC90 we were looking for, so I paid an online deposit to secure the car and waited. …

AE
Alun Edwards 7 months ago on Google
( 5 out of 5 )

Excellent service from start to Finnish…. Nigel Hughes kept me well informed about how my purchase was progressing…. As it was a second hand car I purchased he wasn’t happy to give me the car untill it was in perfect working order…. …

RD
Robert Deane 7 months ago on Google
( 5 out of 5 )

I recently purchased my first Volvo from TMS Volvo in Coventry. Great service from Sian and the team who were able to get me a new XC60 to the spec I wanted in a very quick time, especially given it was a factory order.

CJ
chris jenkins 7 months ago on Google
( 5 out of 5 )

Great service has always, very prompt at doing repairs while you wait. Stacey is always very helpful. Getting prices for parts is done in a blink of an eye.

IB
Ian Bayes 7 months ago on Google
( 5 out of 5 )

Great experience, exceptional customer service, Hayden sent us a detailed video of the car and promptly responded to all our queries during and after the sale.

SW
Si Wingfield (Wingy) 7 months ago on Google
( 5 out of 5 )

Richard & the whole team have been amazing. Such a great experience.
Bought my car 2nd hand from elsewhere and had a bad experience from that dealer unfortunately, so took it to TMS for an inspection and was due a service as …

AS
Andreas Sotiriou 7 months ago on Google
( 5 out of 5 )

Absolutely would highly recommend very professional attitude from start to finish I dealt with nigel Hughes who guided me through every stage of my purchase keeping me informed as the vehicle was being prepared by video chats everything I asked for was not a problem well done TMS

KB
Kevin Burcher 7 months ago on Google
( 5 out of 5 )

Outstanding Customer Service from start to finish, staff so helpful and repair to body work is fantastic. Would highly recommend for any car as they work on a lot of Volvos but mine is a Nissan. Couldn’t beat the price anywhere 5 Stars Thanks

R
Ryan 7 months ago on Google
( 5 out of 5 )

Simon in the service department was very helpful despite me being quite annoying. I’ve been to both Coventry and Hinckley branches but for me it’s the customer service at Hinckley that makes me go back to them

SF
Simon Fisher 7 months ago on Google
( 5 out of 5 )

Thanks for booking me in without delay to initially inspect a puncture, then arrange a replacement tyre. All done without any fuss and price matched too! Great service all round, including fitting a replacement wiper kit whilst in the workshop. Friendly and efficient all round. Thanks all.

CT
Craig T. Welsh 7 months ago on Google
( 5 out of 5 )

The team at TMS Hinckley have been absolutely first class. From the initial inquiry right through to hand-over, a fantastic service all-round. I cannot recommend them highly enough, and I’m not always the easiest customer to deal with. …

JW
J W 7 months ago on Google
( 5 out of 5 )

If there is a single car salesman out there who understands the client’s needs, then this is Hayden, who has been a great help throughout the Volvo purchase. …

RM
Rosie Monaghan 7 months ago on Google
( 5 out of 5 )

** edited update and original post deleted **

My experience of purchasing my 2019 v60 has not been the smoothest and …

RD
Rob Dyment 7 months ago on Google
( 5 out of 5 )

From placement of order to handover the service from Hayden was first class. Kept me fully abreast of developments throughout. This is my third XC90 from TMS over the past 8 years and I have continued to receive outstanding service from both the sales and service teams.

GB
Graham Bennett 7 months ago on Google
( 5 out of 5 )

I cannot fault any aspect of my interaction with Hayden and the staff at TMS Hinckley.I travelled 3 hours to buy a car from them and they made me feel like a regular.I’d be more than happy to deal with them again in the future.

S
Scientist 7 months ago on Google
( 5 out of 5 )

Had a wonderful experience dealing with this company.
The staff are very friendly and helpful and keen to deal with issues as and when they arrive. …

HB
Harry Bull 7 months ago on Google
( 5 out of 5 )

I almost didn’t buy a Volvo because of how unhelpful I found TMS Volvo Leicester were. Strangely, with them being the same company, TMS Volvo Hinckley however are probably the most helpful dealership I’ve dealt with both before and after sale.

BF
Bernie Fairbrother 7 months ago on Google
( 5 out of 5 )

I had not considered a Volvo as my next car, but after my grandson recommended TMS Volvo Hinckley, I thought why not.
From the moment I entered the dealership my experience began. Graham the sales …

TH
Tom Henry 7 months ago on Google
( 5 out of 5 )

Great experience from TMS Volvo in Hinckley. All staff members friendly and knowledgeable and customer service was excellent. Special thanks to Iain Hamilton for sorting our V90 and his colleagues who were fantastic with the family. Big thanks – the team and the car have exceeded expectations!

PS
Pino Silvestre 7 months ago on Google
( 1 out of 5 )

Poor customer service at the service department, probably not very competent for the job. Canceled my requests at the last minute and on top of it showing an extreme greed. Don’t waste time with them, go to Coventry. I should have read reviews.

SJ
Swisho Jose 7 months ago on Google
( 5 out of 5 )

Excellent service from Hayden throughout my journey of purchasing new car.Thank you Hayden, I would highly recommend TMS Hinckley.

PH
PHILIP HYDE 7 months ago on Google
( 4 out of 5 )

Phone up to try and get some parts. 1st time get cut off Phone back and Leave a message “We will get back to you. ” Phoned me 1st thing Monday morning. Parts ordered. Text about 12 o’clock parts are in. 👍👍 …

SD
Stephen Dormer 7 months ago on Google
( 5 out of 5 )

Booked in my XC60 for some repairs to a damaged front bumper and a service at the same.
The work carried out in the body shop was excellent and was very pleased with …

MM
Michael Miles 7 months ago on Google
( 5 out of 5 )

The sales staff were very friendly, helpful and knowledgeable. The car was well prepared for our collection and my wife loved the flowers. Thank you all.

AK
Ajay Kumar 7 months ago on Google
( 5 out of 5 )

Excellent service from Steve Hargreaves in sales, very honest and helpful throughout my journey of purchasing new Volvo XC90 , would highly recommend TMS Hinckley Volvo. Thank you for making my experience a positive one and hassle free. Very pleased with my Volvo XC 90!!

IV
Ian Vaughan 7 months ago on Google
( 5 out of 5 )

Great experience at TMS Hinckley, very friendly staff, no hard sell tactics, just helpful and knowledgeable advise.

AB
Andy Botten 7 months ago on Google
( 5 out of 5 )

Very helpful and a good range of used Volvo’s.
So good I bought one

BW
Benjamin Wild 7 months ago on Google
( 5 out of 5 )

Hayden, top marks! We will buy from you again I am sure! very informative and full of knowledge. Everyone so welcoming and really do give you the experience you would expect from a premium brand. Working in sales myself its important to feel comfortable with the process. I would recommend highly.

PB
Paul Bennett 7 months ago on Google
( 5 out of 5 )

This is the second vehicle that I have purchased from TMS Volvo Hinckley in the past handful of months. My experience on both occasions has been nothing less than first class in every respect. My sales advisor Hayden Julian was absolutely …

JB
John Bryant 7 months ago on Google
( 5 out of 5 )

Friendly and welcoming staff who carried out the work necessary on my car to the timeframe advised.

DM
Dave Morris 7 months ago on Google
( 5 out of 5 )

Excellent service from Arran and the team at TMS Volvo Hinckley. This was the third ‘new’ Volvo I’ve purchased (all from different dealerships) and was the best experience so far!

CG
Colin Gardner 7 months ago on Google
( 5 out of 5 )

A week ago today I bought a Volvo T8 Polestar Engineered XC60 Inscription Pro from TMS Volvo Hinckley.
Like most people I would imagine, we researched the different models online and …

DR
David Robinson 7 months ago on Google
( 5 out of 5 )

After a bad experience of a car repair via our insurance company, took our Volvo XC40 to TMS to see if they could sort out the mess. Rosie & Alistair were superb from start to finish in rectifying the problem and these guys are top notch in …

SD
Steve Davis 7 months ago on Google
( 5 out of 5 )

Took car in for repair this morning expecting it to be with them until Wednesday. Got my vehicle back fully repaired this afternoon. Excellent service excellent value. Kia Hinckley thank you.

IH
Ian Horsfall 7 months ago on Google
( 5 out of 5 )

The team at TMS Hinckley strike the balance of service and quality every time I visit

AR
Andy R 7 months ago on Google
( 5 out of 5 )

I would just like to say how impressed I was with TMS Hinckley after a recent visit to have a warranty issue sorted out on my V60.
A special thank you to Nathan in the servicing department for his help and …

MA
Mike Armitage 7 months ago on Google
( 5 out of 5 )

Great service from Daniel at TMS Volvo Hinckley who dealt with the purchase of our new car. Nothing was too much trouble for him including helping to get stuff set up and working after we received the car. Would recommend 100%.

MP
Michael Partridge 7 months ago on Google
( 5 out of 5 )

Fabulous experience, clearly a well run family business. Quiet clear what i was after and the sales team focused on my requirements which ended in a quick sales transaction. I could only add positives about this dealership, a truely …

MW
Mark Woodward 7 months ago on Google
( 5 out of 5 )

All of the team at TMS Volvo Hinckley are very friendly and helpful.
Nothing is ever to much trouble and they are very knowledgeable about the services they provide. …

KS
kevin sly 7 months ago on Google
( 5 out of 5 )

Staff are friendly the technicians do a good job won’t take my vehicle any where else

JB
Joedie Bradgate 7 months ago on Google
( 5 out of 5 )

Recently brought a new car from Volvo Hinckley. Outstanding customer service from start to finish. No question to small, no request to big. Huge shout out to all the team, especially Hayden who was a legend. See you again very soon for our upgrade!

SL
Stephen Lee 7 months ago on Google
( 5 out of 5 )

From new car enquiry to handover the buying experience from Hayden and TMS has been exceptional. Highly recommended if your in the market for a Volvo.

DQ
David Quinn 7 months ago on Google
( 5 out of 5 )

Good reception and very helpful.
Annual service and MOT combined. No issues relating to either and Nathan was excellent in terms of customer relations. …

MA
Mark Ashfield 7 months ago on Google
( 2 out of 5 )

Me and the wife visited earlier today to look at the new Sportage, nobody assisted us and only the receptionist asked if we were OK, the blue Gt Line was nice but at nearly £40k! Visited after email saying we want your car, obviously they do not a 71 plate Peugeot 3008 GT Hybrid, 3k miles 6 months old.

MR
Mark Randle 7 months ago on Google
( 3 out of 5 )

Having originally purchased it from TMS Hinckley I took my 2yr old S90 in earlier this year to try to cure an annoying noise which I thought may be a wheel bearing. The mechanic diagnosed noisy brakes so much to my shock as the car had only …

PW
Paul Walker 7 months ago on Google
( 5 out of 5 )

An awesome enjoyable journey from my initial interest to the delivery.Thanks to Hayden Julian who listened, and offer guidance and ideas from his vitrual video to checking I was happy. I felt I was valued as the customer. I would …

KJ
K J 7 months ago on Google
( 5 out of 5 )

Brilliant friendly service. I needed to change my car due to a new job. I was getting no help from the dealership where I got my old car from but Hayden and Steve at TMS were brilliant and helped sort out a new car for me really quickly …

SC
Stu Clark 7 months ago on Google
( 5 out of 5 )

Fantastic service, even during Covid lockdown. Dan Wright was so professional and nothing was a problem, even their after sales team were great when I asked for help setting up my Volvo On Call account. …

RS
RICHARD SNOWDEN 7 months ago on Google
( 5 out of 5 )

I’ve used a few Volvo dealerships and these guys are by far the best, the staff are always helpful and polite. They have provided an excellent support service for my Polestar.

LT
Lauren Turner 7 months ago on Google
( 5 out of 5 )

Absolute top service from TMS Volvo, right through from the lovely driver who collected the car right through to the follow up telephone call to check that I was happy with the service I received. Nothing could be faulted – as a new …

DB
David Beresford 7 months ago on Google
( 5 out of 5 )

Excellent service at TMS Volvo would highly recommend them

AG
Ahmet Gurkan 7 months ago on Google
( 5 out of 5 )

We bought our new V40 today from TMS Hinckley. Hayden managed all the process. He cared every single detail for us. I highly recommend TMS. Just let them to provide best service you can get.

KK
kevin keeley 7 months ago on Google
( 5 out of 5 )

Brilliant dealership. Had a flawless sale of my new car. Josh was very patient throughout and I went away a very happy man. After service has been excellent and first service booked in with no problems what so ever. 5 stars

DC
Darren Cox 7 months ago on Google
( 5 out of 5 )

Just had our kia sportage back from a full service which we bought from tms Hinckley. Brilliant customer service by richard in kia service. Our car came back in a excellent condition from the valeting team. Highly recommend.

JL
Jon Love 7 months ago on Google
( 5 out of 5 )

1 week ago I collected a new to me, but used Volvo.

I travelled up country to collect this car based on the advert I saw online. …

MD
Mike Duff 7 months ago on Google
( 5 out of 5 )

I recently used TMS Volvo in Hinckley to take out PCH on a Volvo XC60. I can’t speak highly enough of the team there. Being a family owned and run business, customer service and satisfaction is a priority over the sale. I dealt with Daniel …

IL
Ian Littlewood 7 months ago on Google
( 5 out of 5 )

Service Team did a great job, thanks. Polite, professional and my car was immaculately clean when I got it back…and everything was working just fine too. Not that it was broken, nothing wrong other than a slightly awkward electric window, but vehicle serviced and that issue cleared up. Job done.

RG
Richard Gibson 7 months ago on Google
( 5 out of 5 )

Recently had my car in for a repair. Very impressed with the service and also the vehicle health check video they sent via email showing a walk around of the issues with the car. Will continue to have my car serviced and repaired when needed here.

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