RCI (Renault) Financial Services Limited reviews

Interest rates are OK but customer service is not great and because they are not part of the clearing system in the UK transfers can take upto 48 hours which has proved problematic. There are other banks Tandem and Chase which are better either in interest rates or transfer times or indeed both and with better customer service.

Bought a Nissan Qashqai from Glyn Hopkin a while back which developed an ongoing fault .
The vehicle was purchased by using RCI Bank Financial Services ,and eventually …

Simple to use and great rates which are the same for new and existing customers. unlike Santander, who don’t give a toss about existing loyal customers getting worse rates than new accounts.

Early last month was looking for an instant access account that paid a good rate of interest (1.98%) on a monthly basis. Their Freedom account ticked the boxes and was easy to set up on-line. I received texts to confirm the paying in of any …

Absolutely shocking bank! I opened an account with this bank without looking at the reviews. Biggest mistake. I transferred money to the account no problems but I decided I just wanted to keep my money and have sent loads of emails and …

Very easy to open an account but very difficult to find the link to close. Customer service sent guidance but i am still no nearer to closing. I think they want to hold on to your money for dear life?

Shocking bank.
They have thousands of pounds of my money and I can’t get to any of it as I’m locked out for a password. I’ve spent the best part of 10 hour phoning on …

Invested in a fixed one year savings account with monthly interest paid to my linked account. Waited 4 days for payment to arrive only to get a text thanking me for a deposit? It appears that they incorrectly paid my interest into the RCI …

I’m a new customer, as I write I have been waiting almost 1.5hrs on hold to reset my online bank password. Very disappointed.
Similar issue to previous review, I entered my details exactly as I set them up …

While I have absolutely no argument with the clear account information and decent interest rates, I have found it impossible to confirm their advertised customer service. I have repeatedly held the line for a telephone conversation for up …

Not even worth the one star! The worst customer service ever. My interest payment failed to arrive in my linked account. Tried contacting them by secure message/ FB messenger, not a single response. Avoid.

completely agree with a previous reviewer who wrote ‘is anyone there?’

applied for an account two weeks ago. response was they needed more proof of …

Recently opened an account with this bank. Once they had my money and the account was set up, I found it impossible to speak to them and they don’t respond to the secure messaging service. Hanging on the phone for 20 minutes plus and no response. They might have a decent interest rate but not interested in customer service.

AVOID!!! No Customer Service from this bank whatsoever!! I have emailed them with a question regarding my new account twice, which should have been answered in 4 working days which has not been answered in a month! I have phoned and got …

Absolutely useless organisation. I opened an account a month ago, cannot reset my password. Been on the phone for over and hour and have sent 4 emails. Just writing by snail mail to the manager now. I await a response with baited breath!

Avoid – there is absolutely no customer service at this bank. I have been trying to call customer service on 3 separate days and have been put on hold with “high call volumes”. There is no alternative means of contact and I am concerned on the legitimacy of this bank given the poor service I’ve received.

Not sure their customer service even exists. Spend hours on hold not to get through to anyone, countless emails all not responded to. Made a large deposit to my account and 3 days later still not showing.

I’m seriously concerned about RCI after spending over 30 minutes on the phone today without getting through. …

Low review due to extremely poor waiting times on the telephone. I have called 3 times over 3 days each lasting 40 minutes, I had to hang up in the end due my work break period finishing. I also an sent an email in which I had no response too. Very disappointed.

Opened an account last month due to the great interest rate , NO problems at all , IF you follow the information you are sent correctly there is NO need to contact them as all works perfectly …

I am a new customer, the I.D given was not recognised on sign in, been on phone twice today, no answer, disappointing start.
Update, not replying to my emails so no contact since taking my money, still can’t get on via app.

45 mins on phone and I’M still holding, 5 days no reply secure online message from account and 5 days waiting reply email communication. IF I WAS A NEW CUSTOMER I WOULD THINK TWICE ABOUT SIGNING UP. not call handlers fault but management …

What a scary time I had with RCL BANK , There customer service is terrible,I put in a sizable sum of money in a 1 Year bond, when I set up online banking, when I tried to have a look my password would not be accepted I was told to phone …

Tried to email them and no response, cut of on two phone calls after.7 minutes and 20 minutes.No reply either on the Newcastle alternative number.
They do not seem to want me to pay money in to my new account.

Even though I have correctly entered my password and security details, I get locked out at the third attempt. I then have to telephone customer services and deal with them, to get it unbocked. I NEVER have problems logging in elsewhere, …

Extremely quick in transferring money from your bank account to your savings account, but you need at least 48hrs for any withdrawal. If you can put money in my savings account within 2 hours then why not the other way?

RCIs customer service is great, but and this a big but, several occasions this year interest rates have gone up – RCI has been sluggish in responding to this and far better saving rates can now be achieved elsewhere. I have a reasonable amount of money in a Freedom Savings a/c and now thinking about moving it…

I’ve got an account with this bank but need to reset my password to deposit money into it. They don’t respond to emails and their call centre cuts me off after 20 minutes of being on hold. What am I meant to do to start banking with you?

Having been a customer of RCI for a number of years, and having substantial savings with them, I can only say what a pleasure it has been. Totally reliable, efficient and helpful. Their app is excellent, too.

They are a nightmare. Trying to close my account with them before I even transferred my money. Should have read the google reviews before even opening an account. The FCA should be onto them!

Excellent banking application. Makes doing most things very easy. Only one small point is transferring between accounts which does not have its own tab and you have to “withdraw” funds to reach the transfer tab. Not intuitive.

Applied to open an account and sent electronic l.D. documents as requested. No reply until 6 weeks later saying application closed as one document sent looked like a copy (it wasn’t)! 6 weeks and yet no attempt to communicate their …

I have a finance agreement with them. I wanted to change it i have asked them many times on phone and on email. Sometimes i was on the phone 6-7 hrs. They were transferring me from one ofthem to another. They made me cry. The dont help at all. Worst experience ever. I dont see where is help in this situation.

Your’s is a brilliant bank. I have utilized your services with a loan for my Nissan Leaf and settlement and for the Freedom Service account and have found everything so logical, easy to follow and the ability to move sums of money around with ease excellent.

I opened a three year fixed rate account but having tried to contact them by phone and in writing numerous times I won’t be transferring my money to them. A complete waste of my time.

Terrible customer service…No response to emails, or messages sent via portal.
Despite calling at various times and on numerous occasions…have had to give up after over 45 minutes of waiting …

Maintained reasonable rates of interest and quickly notify of changes. Using banking App is easy and was easy to set up. Overall a positive experience to date.

Not customer facing except for call centre. Website errors blocked closing acc. staff unable to do anything except repeat what the process is. Process unfit for purpose. Incompetent staff dealt with their own mess, making it worse and …

RCI Bank have been great. I joined when they were offering a better rate than most. The communication is good and the app is easy to use.

Opened savings account & transferred money in. Four hours later & it’s still not showing in my RCI account, although it left my original account immediately. Not happy with this level of non service.

Do not expect phone calls to be answered. I’ve completely given up on this organisation. If they won’t bother with customer service for new business, imagine what they are like with existing customers…

Customer service is non existent and they have not refunded my savings.
Avoid this bank at all costs!!!!

Okay services ,but then the interest rates repeatedly dropped regularly from quite good to average . In light of the fact better rates are now available we therefore closed our accounts with them. Shame . Above average service but rates …

Excellent customer service. Account easy to open within minutes, plus competitive interest rates. Mobile app simple to use, highly recommended.

This banks phone service is beyond rap,have phoned 3 different
Times and waited 1hour on each call,stillno contact.
Should be closed down!

Never had any issues to date. Account always done what expected. Very ubderstanding at beginning when I had trouble learning how yo use & always appeared very security aware.

Only recently joined RCI but all very straightforward and am getting a better rate than with my previous bank. Love it that there is an app too. Ten out of ten so far.

Been with RCI for over a year now and very happy with the set up. Customer services helpful and solve issues quickly in a positive and friendly manner. Account easy to set up and depositing or withdrawals no problems. All of this with good interest rates what isn’t there to like. Would be good to have an app though..

Very easy to open an account and I’ve had no problems at all so far. Any questions I’ve had I just rang the call centre and they were answered. Their new mobile app makes it easier to check my account so I’m very happy with that

Very poor service! Nobody answer the call no matter when you call them! And if you send them email it can be missed as well! They use HSBC customer service, not their own team!

Dreadful service. Tried to open an account on 30/04/2020. Still waiting for the account to complete opening process and advised it could be another week. Did the same with Ford Money and Marcus who were both great. I suggest go for them and …

easy no fuss opening,like the notice of funds recieved,intrest upped in line with competitors encourages you to stay with RCA

Opened a savings account and kept trying to move savings in from my linked account but kept bouncing back. Tried to login today to see what the issue was and couldn’t, so called up to reset my password only to be told my account had been …

You can tell a companies worth by the way they handle a complaint. RCI have a lot of gaps in their processes and a poor response to ligitimate complaints. I’ve lost faith in them.

Absolute disgrace be careful of putting your money here.
Get locked out and then over an hour on phone no answer very worrying.

Just transferred my savings out of RCI after they cut their savings rate. They close your account before the transfer is complete so there’s no way of checking what’s going on and it takes at least a few days for the money to come through as they don’t do faster payment. Not impressed at all.

They have an appalling system with an extremely complicated and inefficient way of changing your password. You basically have to write them a letter!
They change the interest rate twice within a very short period of time and the …

This has to be the worst bank I have ever dealt with. Their system is beyond complicated with passwords coming via the phone and email separately, then don’t work when you put them together, then they change your User ID at the drop of a …

They are simply impossible to contact however hard you try and they don’t answer emails either. Possibly the worst experience I’ve had as they cannot be contacted.

Opened the saving account thinking I could get a bit more interest than usual bank. Not difficult to open but the ID stuff don’t come till more than 3 wks later then it won’t let me log on kept rejecting my details. When you call, you can’t get through to someone. Wasted time.

Easy to open account and website very usable. Great that no restrictions on taking money out of savings account.

Been a happy customer for over 4 years. Don’t normally leave reviews but I have always received very good service from RCI Bank and they rate very highly for me, especially when compared to my other banks.

No issues at all with this bank.I keep things simple,that’s how I like it,and I think that’s how the bank likes it.I didn’t start to save with this bank until they had their UK licence.Moving money either way is non problematic either, and …

Excellent bank, easy to set up just link to your bank account. Had no problems moving money either in or out. Staff very helpful on service lines and will sort any problem out without passing you to every department they have. Interest rates are very good for instant access and fix term and covered by the AMF, equiv to FSA.

Absolutely rubbish
Don’t answer phone
Don’t reply to emails …

I have found RCI prompt and and courteous – would recommend for unobtrusive but effective banking. Security measures are good.

Account is easy to use. They upped my rate in line with newer customers which I think is very decent of them.

Withdrawals are taking far too long. We are in the 21 st century, the bank needs to change its system and procedures. I have decided to move my money elsewhere.

Practically impossible to put money in the account, setup with an initial standing order which did not reach the account and went missing, later found out it had been rejected due to a technicality, they could not read the account it was …

Fast efficient service, paperwork for new account arrived next day and when needing to speak to customer service staff they were helpful, and very easy to understand. Great website too. Shame there’s not an app.

Excellent Bank. Hassle free and brilliant interest returns. I would recommend to anyone who likes hassle free life

I am afraid I disagree with the comments about customer service and access – it has all been very satisfactory, I like the sign in procedure and unlike most other services especially the utility companies if you telephone customer support …

I am a pensioner with eyesight and memory problems. Thanks to the patients and understanding of the excellent quality of staff, I was up and running in no time. I can now access my account easily and confidently.
Thank you lovely staff 😊 …

Very easy account to operate, very efficient, updated interest rates as they increase, very happy customer.

Shockingly bad service, currently waiting 63 minutes so far !! on the customer service line to speak to someone will leave this poorly organised bank asap , go to trust pilot and see why RCI bank has 46 % bad reviews , if they cared about …

RCI bank is a simple and straightforward internet bank. I love the instant access account which pays 1.37% interest. They also have long term deposit accounts, eg one year, two years.

Never had an issue so can’t comment on customer service but my account is easy to manage both on the app & online 👍🏼 …

Easy to set up new account web site is clear and simple to use

Moved some money here from elsewhere to earn a little bit of interest. Nice website and easy to set up the account. Everything nicely explained. Easy to log in and make payments etc.

They are great company. And a nice service. Don’t blame them for zero interest rates. They can’t do anything about it. Blame the gov printing money.