Rescuemycar.com reviews

I had broken down. I called breakdown cover. I did not know i had £40 excess for every breakdown. I paid it. They started process of sending a rescue vehicle. Within 5 mins I was able to start my car. So did not required the rescue. I …

Stuck on the side of the M62 & had to climb back over the barrier to make a further payment as my “type” of breakdown was not covered under my policy.
Cannot locate the wording in the policy to this day where I must pay additional …

You get what you pay for. Waited 13 hours for somebody to come to my flat tyre. Reported at 5pm and didn’t arrive till 8am next morning! Very lucky to have not been at the side of the road. …

Scam artists. I missed the emails saying that my policy was about to renew and subsequently missed the cooling off period by 2 weeks. I was charged for the whole year for something I don’t need. They refused to refund me for the 11 months I …

I had a flat tyre and this company are well aware that a Mercedes Benz A Class do not come with spare tyre. I was asked if I had a puncture kit. As I did not have either, I was told that on this occasion my policy was void and that they …

Be careful!
Read this line in their T&Cs very carefully! …

Awful service, wife left broke down for over 5 hours and because of initially saying to go to her place of work rather than home when she subsequently called 30 mins later was told there would be an additional charge now for £95, there very …

Don’t make the same mistake I did, I signed up after reading the info on their website. Basically that’s them saying how good they are….I then started to see real reviews by real people saying the service was poor or non existent when …

Had to wait for 4-5 hours with infant and 3 kids under 10 in the car for flat tyres in Loughton area. I was told to send the kids and family to safe location at my own expanse. For more than two hours they were not able to find any agent in …

a simple mistake (I failed to switch the lights of my car off) result 1 very flat battery. As I need my car to get to work I was delighted when the recovery vehicle arrived half an hour earlier than anticipated and had the car started ready to go in no time. Thank you so much your service is brilliant.

Broke down with a possible misfire rabg up and falsely gave information to me that my car was not taxed when it is until 2024!! and so couldnt cover me under policy and was going to charge me £210!! Also couldn’t even commit to providing …

Shocked to learn that mechanics are not sent out, but “roadside assistants”, and that unless you then take your car to a garage, pay them and get proof that the fault is not recurring or they they have made a repair, you cannot use your …

I had cause to ring out Rescue My Car for the first time last week and was very impressed by the service. The staff on the telephone line were lovely, polite and helpful. It was explained to me that I would receive a text with an estimated …

bought their service, and some time afterwards moved house ( nearly 10 miles away,).. could not make the change on the internet, and had to phone them… While on the phone, their info blurb was happily telling me that it was easy to change …

My 17 year old grandson was involved in a slight accident so we called these people to recover the car, everyone involved was happy to sort it out without involving the insurance companies,I had to pay extra for the mileage and then these …

Third year with rescue my car I have not had to test your service yet thankfuly and hope I don,t need to, but if I do will be pleased to comment. your company employees are always plesant and helpful when i have contacted them to renew each year.

Needed breakdown recovery for our Nissan Elgrand. because she is 17 years old Japanese import, a lot of companies wouldn’t cover us. The main two players who have been around for years, wanted stupid money. Rescuemycar got us covered for …

Rang amost 3 hours ago for a burst tyre. Still waiting. They said they would be here in 1 n a half hour. Very bad service. Cheap is not always the best like I thought. Avoid at all costs ppl. Cowboy company.

Great cover for the price. Fortunately I haven’t had to use the services so can’t comment further although when I had cause to ring and ask a question it was dealt with efficiently.

Use this company for the last four years, but make claim one time only during this period , impressive service my car broke ( battery dead) and the rescue lorry arrived within an hour , customer service on the phone was great ,the give me …

May 2022 – My car wasn’t starting at all at home. No noises or anything. Phoned rescue my car. Paid my £40 excess and the man said I would get a text after the call ended to give me an estimated time of recovery. I waited an hour and rang …

Terrible experience using Rescuemycar. Back in August, we were left stranded for over 6hours in the pouring rain on the side of the M4 with our disabled toddler. After several phone calls promising they were looking for a rescue vehicle we …

I had to use my cover for the first time today and the man I spoke with was so lovely and helpful. Great service and fast response, all notes had been tracked, didn’t have to repeat anything when calling back like you do have to with a lot of companies.

The first year I had a breakdown & it was easy to contact them & get rescued, so I have renewed for the past few years. Webiste is easy to use & great prices. I’ll be renewing for the forseeable 🙂

Scammers, stay away from them. They will first make you wait for several hours and then tell you that to pull your car our driver has to use special equipment (simple rope and tire support) and that is not covered so you have to pay 80£ for …

All fine…. until that is the first time we sought help.Then dreadful in every respect.Refused to send roadside help and told us to find a garage ourselves. No help in arranging our 210 mile train journey home . The small print spells …

Renewed it even though I contacted them not to renew and now would not provide a refund as I crossed the 14 day cancellation period although I told them I sold the car a few months before !!! I do not even have the car !. Well they cannot …

Scam of a company. Left me stranded alone in the dark for hours and didn’t turn up. Didn’t acknowledge my complaint and still took a £40 call out fee.

Disgusting. Have cancelled policy. Rang becuase my car wouldn’t start (suspected dead battery. Paid £40excess for a mechanic to come and jump the car. Received a generic message saying “please take your car to the garage” from the company. …

Not only terrible service they are extremely dishonest. It is long story but they charged me £196 to tow my car home when a) I should never have been charged anything as the breakdown was covered by the policy and b) the car was actually …

The one time I rang them as a breakdown the call went to voicemail. On stating this when I didn’t renew my membership, theur staff denied that this ever happened!!! Would not recommend at all

Excellent service cannot fault! Friendly guy on the phone, baring in mind it’s Sunday someone turned up 1hr15 mins later fixed straight away highly recommend!

My initial call was made at 16:13 at which point I informed the centre that my wife and I and our 2 young children were stranded in 30 degree heat. …

Laughable company. Please learn from my mistake.

Never called them in two years, so thankful for that. Had a puncture yesterday, …

Called for recovery at 12:30am following a breakdown, received a call at 01:00am to tell me that there were no recovery vehicles available. When I asked how I was to get home, they stated to get a taxi and return to the car tomorrow for recovery. Very useful being 25 miles away. Don’t use.

Wouldn’t come out to change the wheel on my flat tire as “Due to your location, none of our agents can get to you”- by the way it was 6pm off an A road in the peak district 😒. …

Not great. Couldn’t gain access to my car with key fob problem at 9pm in the evening. Told that this was not covered by the policy. ☹️Told to phone back in the morning and they would arrange recovery to a local garage. In the meantime I was left stranded. I won’t be renewing with these guys. It seems you get what you pay for…

This company is Big time Scam, I have reported Breakdown at 11:00 Am and it now already 10pm in the evening and I am still waiting for rescue…. …

Great price easy to do on the phone……hopefully I won’t have to call rescue my car out on a breakdown.

I had my disabled mother in the car when it broke down on the slip road of the A2 near Canterbury. Rescue My Car were brilliant. Got to us very quickly and pulled out all the stops to get us home as quickly as possible. Special thanks go to James who took my call.

DO NOT USE THIS COMPANY IF YOU NEED “NATIONAL RECOVERY”, When I purchase this policy, it clearly states I have National Recovery option which means they have to take me any destination. …

This is my second year with Rescuemycar, and would highly recommended this company, and got a cheaper quote than last year,

I had breakdown cover with these guys last year but thankfully never needed it. I found their annual renewal price to be reasonable (£35) so I stayed with them. Unfortunately, my car broke down very close to home on Wednesday night but I …

My cover auto-renewed but I no longer required breakdown cover so I called up to cancel. The team were very helpful, cancelling my cover with a full refund. Ended up being no stress.

Absolutely shocking. Left out in the dark and cold as the woman on the phone was misleading with information. We paid upfront for national recovery. But suddenly 10 miles from home we’d have to pay £30-55/wheel to take the car home. The …

Great service, when I needed them they came quickly and kept me updated along the way

Very bad experience using Rescue My Car unfortunately. Initially called with a breakdown at 10.15am, given an ETA of almost 2hrs which was fairly significant given my central location. Then the driver was delayed a further 30 mins, and then …

Terrible service DO NOT BUY. Well I have learn’t my lesson, buy cheap buy twice. Unfortunately the breakdown cover did not work as was expected. I broke down in the centre of Northampton at 4pm on 11/07/2022 unfortunately Rescuemycar.com …

I had to call their customer services department & it took far too long for them to answer my call, I only hope that their breakdown service is quicker!

DO NOT USE THIS COMPANY

Everything is fine until you actually need them. I was locked out my car and was …