Motorcycle Direct reviews

Just had email they are cancelling my policy after I changed my address and they said there was no additional cost, no reason given for cancellation, after reading reviews here I’m glad they did. Been with them for 4 years, never made a …

Had a policy for 4 weeks,, changing my bike they wouldn’t insure the new bike unless it was fitted with a tracker. My policy was cancelled and was told no refund would be paid back. To have tracker fitted would have taken a week or two.. …

Unreasonable terms and charges
Set the policy using a comparison site 22 days before it would start but needed to cancel the next working day, £40 cancellation charge in the 14-day cooling …

If your happy to wait for months and have to call them dozens of times to hear lies, promises and deceit then this is the company for you.
Absolute joke that don’t deserve their licence to sell insurance… If you want …

Absolutely disgusting service! Do not waste your time insuring with these guys. They’ll rob you blind. …

AVOID AT ALL COSTS!! I’ve been insured with these cowboys for around 14months, Sold the bike I had insured with them yesterday, cancelled my policy this morning, expected to pay £40, oh no £85!! Read the small print they charge you the full …

AVOID

Like many other reviewers here, I cancelled my fully-paid insurance early due to …

Absolutely shocking do not use for first time rider I was paying monthly 80 and when read all reviews called up to cancel after only being insured a week and there charging me 100

Charged me £85 for a change of bike and my entire policy for the year was only £82 definitely wont be using them again when my policy runs out in july!

Useless. Bike got stolen and told me that they wouldnt pay me off as I had, had my policy for less than a year. Wanted me to pay the rest of my years insurance to be allowed to claim and wouldve only received £300 max after excess. Absolute scam of a company, I’d stay far away from them.

Took out a policy, agreed to their price as stated on the online quote, accepted and paid in full, then received a phone call the day after to say they are cancelling my policy because they sold it to me too cheap – Complaint raised and …

disgusted . called for simple address change and wanted £40 admin fee(fair do) but another £60 for the premium. its a quieter andmore secure spot than previous . they cancelled my policy when i said id call again to discuss and now want £100 for the cancellation they initiated .

If 0 was an option, they’d be getting zero. They don’t provide any definitions with their policies, and work with underwriters who refuse claims because things do not meet their definitions (which are never shown to the policy holder!). …

Got a decent price and deal for insurance. Only downside was waiting on the phone to be seen to for an absolute age. Tried putting all my details on line but for occupation, couldnt find retired, so had to ring up.

Been with them for years but judging by today’s experience I’m glad I never needed to claim in the past. I rang today and found to my cost that there phone number is premium rated, my wife was on hold for 15mins which cost her £8 and her …

Good place, good pricing and right opposite Jordan Bikes

Do NOT use this company, talk about “rip off britain” this qualifies with outstanding A stars! Charges for anything other than using the toilet is £40 to £75 ! Even when you have paid for the year’s insurance!!!

AVOID THIS INCOMPETENT COMPANY AT ALL COSTS!!!

Sent me a more expensive renewal which included a £40 admin fee to basically do …

Read the small print! I very almost insured my bike with MotorCycle Direct, however if you read the terms & conditions, you will find that your bike will only be covered for theft if you have had the bike for 6 months, after that 6 months, …

Avoid cancelling a policy in the cooling off period charged me £40 robbing b@stards

I have been riding bikes for 20 years, 1st time I claim for someone trying to rob my bike, they took my bike to the otherside of the country and had it for 4 months, I had to fix the fork seals at my cost when it was returned. they changed …

Went on their online live chat to alter my insurance policy was hassle free and Jake was extremely helpful, reccomend using this service to avoiod long hold times and spending money on your phone bill i had to wait about 2 minutes max to …

Cancelled my insurance in December 2019 after taking my bike off the road for personal health reasons, got an email to confirm cancellation and now (2 years later) I’m being hounded by a debt recovery agency for £200?! …

Utter scam. The telephone quote took 24 minutes and the phone call cost me 18 quid. The quote was uncompetitive, but the premium phone line is obviously a gold mine. Snide, cheating deceitful business. I’ve dodged a bullet!

This is my motorcycle broker,never have a minutes bother geting, bike cover, the staff there cudnt be more helpful & oblidgeing, also they are one of the cheapest bike insurers ive come across ,a seemless renewal every year, for a third of the price of my bikes yearly tax ,now thats pretty dam Impressive, i lav this outfit bigstyle😉😍💯 …

Phoned to get a multi-quote on my bikes, which I didn’t take as they were more expensive than 3 separate policies elsewhere. Got my phone bill today, that call cost me £12!!! Avoid at all costs

I can’t bring myself to give them a single star rating but i have to so as to do a review, they simply not worth it. I Took out insurance with them on the 1/1/2020 and still haven’t received my documents via the log in. I have lost count …

I took out an insurance policy for my 125cc Motorbike in May and decided to sell it in August. When I rang to cancel to policy I was advised that I had to pay the remaining offset for the remainder 9 months of the policy. I was gob smacked …

AVOID THIS INSURANCE COMPANY!
Took out policy in April and paid in full for the whole year. cancelled the policy after six months and they refused to give any refund saying that it was due …

Awful company. manage to wangle the figures so you get nothing back if you have to cancel. …

I enjoyed the service and the great price but i sold my bike and needed to cancel my policy. I was paying £24 a month and the penalty for ending early …. £127!!!!!! Equivalent to 5 months insurance!! Outrageous. Edit – they said they …

I used Compare the market to buy my bike insurance ,Motorcycle direct were the broker’s , Markerstudy the underwriters and then there appointed repairs a forth layer. …

Terrible service, after an auto renewal with no traceable emails to my email account it took me 2 calls at a cost of £58 to discuss. I cancelled both my policies with them at another cost to me but I’d rather loose my mo et than give this …

Had a policy with these cowboys. Bike was written off, no fault of mine. Took them 4 months to get back to me after countless promises of call backs etc that never came. Claim was settled. 3 months in, they still taking money. I called …

Absolute charlatans, I would never recommend them. Cancel you policy and they charge £50 (which is standard practice these days) then oh we need to add another £25 because you used a price comparison site. Go compare is the only reason I …

Horrendous company to deal with. You ring up to change your insurance over and they decline to insure you. Fair enough, but what they don’t tell you is the horrendous phone bill you will charged for whilst on hold for them to A, answer the call, and B, sort the cancellation out. Will not use this company ever again.

£9.50 phone calls and unnecessary debt collection agency chasers

I called to cancel the policy as I had with them as a renewal quote having been …

Renewal couldn’t quite match other named insurers on comparison check this time around but I can definitely recommend Motorcycle Direct Diamond if you get a good quote. Dealt with a previous claim smoothly, on the ball, professionally and …

Cancelled my insurance, they meant to take cancellation fee from my bank account, it was declined so instead of informing me they sent letter (to an address where I don’t live anymore and I stated that while cancelling) which arrived way …

Avoid this insurance company like the plague, crooks in suits, was a loyal customer for 3 years, changed my insurance to a cheaper broker and got hit with a years worth of penalties more that my years worth of insurance ???? even tho I was …

Took out a policy March 2015 was with them until early 2016, I passed my driving test so informed them I didn’t want to renew. March 2017 and I’ve had a random £422 charge from my account which they claim was an automatic renewal fee which …

Rang them to update my address and the details of the bike and was informed that they cannot cover the new bike in the new address as result the policy is now invalidated and will be cancelled in the next 7 days. But that was not all, I am …

I had a motorcycle policy with these guys. my bike was stolen early dec2020, I thought I picked third party fire and theft but upon trying to make a claim I found out I had third party only insurance so couldn’t make a claim. Cut a long …

terrible company, have had to contact them multiple times via their premium rate phone number (keeping me on the line over 30 mins each time) to resolve the same issue over and over again. each time the issue is ignored by them and i have …

After insuring two motorbikes through “motorcycle direct” I was convinced they were a good insurer, soon to find that this was definitely not the case!
I previously had no problem changing bike details or recieving my documents via …

Moved house with 4 months remaining on my bike policy and was charged £180 as they said it was a higher risk area. I paid £250 for the whole year last renewal and when this renewal came up I got quotes elsewhere for £207 for the whole year. …

If you like being cut off after being on hold for 15 minutes, not once but three times, this is the company for you. When I eventually got through, I went through all my details, confirmed the premium amount, then was cut off again! They …

DONT BOTHER INSURING WITH THESE GUYS UNLESS YOU WANT TO GET FLEECED!!!!!
Cancelled the policy after reading the terms of there monthly instalments policy and realised it was full of fees for everything which they didn’t mention when …

NEVER AGAIN!
Dont be fooled by a cheap quote because if you have your bike stolen or want to change your bike you will be ripped off big time!!!! …

They CHARGE you to call them for ANY reason. They charge a cancellation fee of £25 even if you cancel within 14 days of taking out the policy. So BEWARE, insure a bike with these people before you collect it and the bike is not what you thought, you will be charged £25

Took out a policy less than 6 weeks ago costing £135 with £20 charge for monthly premiums. Paid £20 deposit and one £13. monthly premium. Sold the bike today and tried to cancel the policy but was told that there is an early cancellation …

I had taken out motorcycle insurance with them and they struggled getting mods added to the policy. When I asked for a updated policy with these changes sent to me or proof by email they kept failling to send them. In the end I cancelled …

Absolute crooks. Do NOT do business with these people. There is no concept of service, customer loyalty, and they steal. This firm cancelled my policy despite having all documentation, and a customer service representative telling me the …

Worst insurance company we’ve ever dealt with & they fleece you when you cancel or need go amend your address so beware.
Rude customer service too when you do manage to get through to them.

Absolutely shocking service! Do not use!!!!

I canceled my policy with them, but they had no record of this, then auto …

Due to a delays caused by the pandemic, The company I have used for years tried to charge me £120 ! Dropped to £59 after a 30 minute argument. How have they still got customers …. customer service is non existant .

Absolute rip off. Following automatic renewal of my motorbike policy, I have just been charged an additional premium of 40% for “non-disclosure” of the theft of my car last year. Of course notification of the “oversight” came just after …

Insured my bike last October 2019 no problem then bought a 2nd bike January 2020 asked for them to do a multi bike policy, what they said they were selling me was a mirror policy ( I mistakenly thought it was like a multi bike policy BIG …

£168 premium paid for 12 months cover, having to cancel as they can’t insure me now I’ve passed my tests and got my full A licence, Offered back £42…. Agent referred to terms of business which is never once mentioned or sent to a client, …

Haven’t used my bike in over year and half so decided not to renew however as it automatically does this for me I tried cancelling it within the 14 day cooling off period they ripped me off just to cancel within cooling period. Never had …

Out of all the times I have called up only one advisor was nice to me. My first payment came out around the 7th so i thoight that the next month would be the same because I wasn’t told otherwise. Turns out that the next month they tried …

LOOK AT ALL THE NICE REVIEWS YOU ARE GETTING FOR YOUR POOR CUSTOMER SERVICE.
My son took out insurance using his nans card, after 1 year we never received a renewal notice so the say it was sent via email to my email address. but because …

Very poor customer service and staff who don’t care! Cost me £13 on the phone just to ask for proof of NCB. Absolutely useless! Wish I’d read the reviews before using them.

Had MASSIVE charges for changing my bike mid way through the year, but when I moved house I was stung by another MASSIVE charge! This was for a simple change of address on the policy. The charge to cancel the policy was even more! so it all …

If I were you I wouldn’t go for the diamond package or the even full coverage had a car slam on their breaks in front of me been of work going 7 months now and the best they could tell me was they’d help in my case if I went into the back …

Cancelled my policy and the service was excellent. They refunded my remaining balance within 48hrs even when they said I wasn’t due anything. Only cancelled because of all the poor reviews. Shame really.

Just cancelled a £215 policy with 6 months to run. I was told there’s £60 to come back then told there’s a £40 cancellation fee!
Steer well clear.

Wish I hadn’t have bothered. Avoid. My document’s proving my NCB have all been declined even though they clearly meet all the criteria given by Motorcycle Direct. I have to deal with different people rather than just one individual. I won’t …

Absolutely dreadful service. Poor customer service.
They claimed weeks after getting insured I’d been in a crash 4yrs which I hadn’t. I had to get my old insurers to verify it, email wasn’t good enough so I had …

These people are thieves. I changed my bike after 5 weeks insurance with these people and even though my new bike was just a newer version of my previous bike they asked for an impossible amount to change over. I was forced to go elsewhere. …

After entering my details for a bike quote my bike is not even recognised on their database. Even after I enter the year of registration (1979) it concludes my bike is 1981 – which is no good to me. Then the emails arrive reminding me to finish entering my details?

Do not use this company! They quite happily take your money but try to cancel the policy afterwards and charge you another £75 for the benefit. SCAMMERS

Awful company. Took out 2 policies through compare the market and have been awful to deal with unless they want you to upgrade your policy then they have loads of time for you. Written a complaint let’s see howw they respond. AVOID****AVOID****AVOID

I just had to change my address with them. I’ve moved to a lower risk area and nothing else has changed with my policy but they’ve hit me with a £66 increase. When I queried it I was told it was a £30 admin fee and £36 to update my policy. …

Really disappointed loyal customer, Terrible service, phoned to notify I had changed my bike and was told I had to cancel and re quote, Fair enough, only brokers, but then was told I had to pay a cancellation fee of £50. I asked to speak to …

I have worked with MCD in a number of areas and found the experience world class. I have insured cars and bikes with them for many years and will continue to do so. They always call back if requested, have a polite and informed staff as …

Had a policy,decided I want another bike,they don’t insure this particular bike,and I have to pay a cancellation fee,to swap insurers.no I don’t have to pay if u don’t wanna insure a bike,that’s not how it works 👍 …

This company doesn’t listen none responsive im in a dispute with them about charging me when I’m on furlow tried to sort this last week and was told I would get a call right back 4 days later im getting text messages from a debit collection …

RIP off policy, bought for my sons 1st scooter insurance, cancelled policy claim free after 6 months as son now driving, cancellation fee of £75, £50 cancellation after cooling off period – fair enough clear in documents, However a further £25 for taking the policy on a price comparison site? Surely this is a business cost???

Five star service staff excellent super place to visit .