Royal Shrewsbury Hospital reviews

Amazing hospital, sent to a&e with a detached retina on a Saturday afternoon, treated and realised by 10.40pm on the evening. The specialist nurse was not as helpful but she did ring the off duty consultant who came in straight away. Great consultants 😊 Saved my eye sight. Thank you …

Took my Godson to Royal Shrewsbury Hospital after a car accident.
I must say how wonderful everyone we came into contact was. …

Arrived at 9.15 am . Fairly quite in A and E. Got seen by nurse within 15 minutes . Then sent for blood tests and ECG. All completed within an hour . Had to wait for blood results which came back in an hour .saw Dr who carried out various …

I have been having monthly blood tests at the phlebotomy department for over two years and I have never had to wait. My treatment has always been on time and the staff are very helpful, friendly and smiling. Well done all of you

I’m from Birmingham, and whilst on a short break I broke my ankle. And was sent to the Royal Shrewsbury hospital .a and e were very efficient and speedy. Operated on the very next day A special nod to miss Hever the orthopedic surgeon. I …

Brilliant operation, however despite nursing staff doing their best, and I have every sympathy, they were totally full on occupied nearly every second and short staffed. Left ASAP as I fortunately had someone to look after me at home. …

I’ve had bowel surgery and my whole experience has been so supportive. From my initial tests and consultations it has been a faultless and seemless journey. I’m still on the ward hoping to go home within the next couple of days. Anyone due to attend for surgery, have no fear, you are in good hands. Thanks RSH X

I brought my one year old baby for a head cut and the whole staff was amazing. Very careful, gentle and lovely with my baby. Excellent care.

They let my Nan die, they told us that she had a blocked bowel and they never done anything about it. They never gave her the emergency operation that she deserved. They injected her with lots of vaccines over the years and I believe that …

Sort your admin out!
Sent a letter to my father giving him 3 days notice for surgery for an aortic aneurysm, it details that IT is surgery and how to prepare and what to bring and …

Staff are lovely unfortunately very overworked which results in miscommunication. Wait times are long due to this. Healthcare assistants i honestly can not fault, some consultants arent the best and just want people out instead of fixing the problem.

Great service in the Cardiology department. Nurses did their tests, cardiologist was easy to talk to and answered lots of questions. Left the Hospital feeling as though I was dealt with in a friendly and professional manner.

Absolutely shocking. I now realise how broken the NHS really is if this hospital’s emergency service is representative of the NHS nationwide. I took myself to the hospital and presented as an emergency on the direction of my GP. Waited 2 …

Had a number of ops here in the last few years, and staff have always been wonderful. Like most hospitals, they are extremely busy often with lines of ambulances outside A&E. Situation has improved recently with changes being implemented to speed admissions.

Attended the endoscopy unit today.The receptionist was friendly and helpful. Maggie did the procedure she was friendly explained everything and very professional in her care
Thank you

They let my Nan die, they told us that she had a blocked bowel and they never done anything about it. They never gave her the emergency operation that she deserved. They injected her with lots of vaccines over the years and I believe that …

They let my Nan die, they told us that she had a blocked bowel and they never done anything about it. They never gave her the emergency operation that she deserved. They injected her with lots of vaccines over the years and I believe that …

Worst hospital going! Mental health team on site are horrendous. They don’t care about your mental health at all. Would not recommend this hospital for neither physical and mental health. The NHS need some serious improvements, don’t even deserve 1 star

Very run down, possibly the worst hospital stay I have experienced. First time at this hospital and I hope it’s my last. Poor hygiene and cleanliness although some of the staff were lovely others need to be retrained as we’re unattentive and had no bedside manner

I have recently had eye surgery in the Treatment centre. The care I was given was first class
I cannot praise the staff highly enough. Thank you Richard MacGregor

AUDIOLOGY Dept.
Returned my 7 year old hearing aids for repair recently. Returned replacements in a couple of days. Excellent service as always.

Waiting for 2 hours and only seen when I told a nurse, but otherwise a good visit

Will somebody please answer the phone to discuss patient enquiry.. I know people are busy but I have tried admissions x2 no answer after lengthy waits, AMU x2 no answer, escalation ward no answer..lost count how many times I tried..still no answer .. thankfully I’m not on pay as you go!

I was asked to attend the same day medical emergency center opposite accident and emergency. On arrival the staff where outstanding in the way they cared and looked after me. They had time for me and carried out extensive tests including a …

Words can’t even describe the horror of this ‘hospital’

A 7 hour wait time when experiencing palpitations, dizziness, extreme fatigue, …

Brilliant A&E staff and minors team. Walked in on Friday afternoon polite and happy receptionist. Seen in 15 mins by triage Sister who was professional and thorough despite being interrupted by urgent enquiries. 10 minutes later and through …

They go above and beyond many other supposedly CQC “outstanding” hospitals to actually provide care that’s needed.

No one really wants to go to a hospital, but sometimes you have too,
Clean and tidy inside, parking is a bit of a squeeze and trying to walk around the building is awkward as lots of cars park on pavements and on grass verges.

Parking was possible although busy and mostly full. We were looking for the fracture clinic which is not sign posted. We had no idea where to go, and its a big site. My Mom is 81 and can’t hear well and wanted me to go to the treatment room …

Disgusting a&e doctor who was rude obnoxious & did not consider my mother as urgent and did not take her condition seriously which it clearly was because she deteriorated! He Treated her like she was idiot. DONT TRAIN AS A DOCTOR if you …

I had an endoscopy at RSH on Friday and could not have asked for a better experience. A great team of professional and quietly reassuring nurse practitioners and nurses, working really well together, made this an unexpectedly smoother and …

Excellent treatment in A E but still mask wearing even for flu it’s political rubbish also league of friends cafe absolutely pathetic seating area hardly any tables chairs like used to be want your money but no comfort to sit time NHS get back to normal

Nothing but praise and gratitude to the hard working and compassionate staff. I came in through A&E via ambulance, had my hip operated on the next morning and am well on the way to recovery. …

Filthy overcrowded place, I was sat on a chair with dried blood on that followed onto the floor! Dried so been there a while. Cleaner came. Brushed it with brush n left 🙄 rude some nurses too. Was a good hospital but not so now. Member this …

Worrying service. Have to make an appointment to visit my dad BUT no-one answers the phone so how can you?! Then they moan at you for turning up without booking! We are never kept up to date with treatment given or progress and if you try …

I took my wife to the hospital on 6th August 2022 with stomach pains. It turned out to be gall bladder problems and the gall bladder had to be removed. I was very happy with the way she was treated by all the staff at the hospital. I can’t thank them enough.

Horrible service- no phone answer for hours when my gran got admitted. Finally got through and rude staff. Finally found out where she was and was in for 3 weeks but nothing but rudeness and lack of communication from staff. At one point …

Went into hospital last week and was taken care of by the beautiful Sally on the medic ward and then again when I returned to A&E and Sally was the Triage nurse. She showed me kindness and empathy and really took care of me when I went …

After taking my Mum into RSH today I have the greatest appreciation and thanks to the amazing staff . The paramedics especially were amazing and made my Mum feel safe and looked after at all times.

I was admitted to ICU here and I can’t thank the staff enough. They are very special people who most certainly deserve our respect and admiration. I’m lucky and home now and I will never forget their care … thank you for being the amazing people you are ❤

Always a fabulous service and considering staff are ALWAYS short staffed they are always so lovely, the infusion suite staff and Dr butterworth couldn’t be any better.

Took a friend to the emergency department. As it got later on we needed coffee, the machine was down and a nurse or doctor made us coffee, even though busy. He was too kind. Thank you for taking the time. …

Busy and way too warm inside but always a smile from staff regardless of how busy they were

Awful experience here, I was brought in by an ambulance at 7am as I was in major pain after my operation, not only did Shrewsbury have me waiting in the back of the ambulance for 45 minutes instructing the paramedics not to give me pain …

Seems a lot more organised & less waiting time when attending appointments than in the past

I had to go to the walk in centre initially after a kidney stone was causing me a lot of pain.After blood tests and a CT scan I was admitted overnight. I was successfully treated the following morning.I cannot fault the staff and treatment I received. Absolutely brilliant, professional and friendly.Thank you .

My elderly friend fell from height. You’d think the A&E doctor would have ordered an X-ray at least. He was sent home after a 5 hour wait with paracetamol. Several days later, still in pain he calls his GP who was shocked to learn no checks …

I was admitted to a high-dependency ward, following a suspected heart-attack.
I could not be more impressed with and grateful for the exemplary; speedy and impeccably scheduled medical treatment which I received and, equally with the …

Terrible experience, my brother has been waiting 8+ hours with a possibly broken leg really swollen, has been waiting 4+ hours for a xray scan results, only person that has actually really helped to try and get the results back quickly is …

RENAL UNIT. Wonderful service, you’re all so professional and competent despite the continuous pressure. Keep up the good work one and all. Thanks for what you do for all the patients you’re much appreciated.

Staff can not be more helpful under the current COVID system. One or two bad apples with security . They broke my glasses and told me they were x Army’s. More like military wives me thinks . Was told a bare face lie saying was morning on …

Disgusted with the fact of how certain staff have left my daughter in agony for hours, missing her medication times ”because she’s out of the way in a side room. ignoring her call bell, moving it out of the way so she can’t reach it. …

I arrived by ambulance on Saturday night 23.00 hrs (thanks to Sarah and Richard who were brilliant) with very high blood pressure was seen by doctor David who was very thorough loads of tests and x rays and put on medication can not praise …

Shocking. But that’s to be expected from one of the worst trusts in the country. Staff that can’t be bothered, including consultants, who are handsomely paid by the taxpayer. Patient care is non existent. Maybe the staff that can’t be …

My Husband saw Mr Riera Portell at the Royal Shrewsbury Hospital today. He has restored my faith in the National Health Service.He obviously had read all my husbands health history. We didn’t have to mention anything we may have had …

I must speak as I find – I had the unfortunate need to go via ambulance to A&E this week. I received the very best care and consideration from everyone. I was treated with professionalism and respect, and luckily was able to go home after treatment. I can only say thank you to everyone.

I want to thank all the ambulance staff nurses doctors they work so hard there and want to thank themso much taking great care of my momma bear 🐻 and being so nice and understanding with her were so very grateful to u all xxxx💕💕💕💕❤️ …

Good food, wonderful staff, comfortable private air-conditioned room with free Wi-Fi and cups of tea on tap. Makes me question why I bother with Bupa when the local NHS provides this service level. 💚 …

Having read the various report on the hospital, I can only tell you of my experiences!! …

I just wanted to say a massive, MASSIVE thank you to the surgeons who saved my life and the nurses who cared for me afterwards. …

Ridiculously rude staff, absolutely saddening. Appreciate they’re busy but you have to be completely heartles to speak to family members of patient’s the way they do. …

Shame on you Kimberley Williams. My husband had gout pain level 9 out of 10 he was referred from the walk in centre for bloods and an X-ray! Anyone whom has had gout knows just how excruciating the pain can be! We waited 4 hours in A and …

My friend came in to have her wonky eye corrected and has had two surgeries to date but… well… she is still is in two places at once, so to speak… God knows where it was off looking before but luckily it does have an endearing charm …

The 2 girls that treated me at 23 chestnut grove on Wednesday we’re amazing and so professional I couldn’t have dreamt for better care and the one girl said she was only a student yet she acted like she had been doing the job for years I told her there and then don’t say only a student you’re like a professional.great job girls

It takes an awful lot for me to be able to talk about the devastating experience I’ve had at your hospital.. I’ve struggled with so many problems throughout the years.. not being able to look someone straight in the eyes, seeing right past …

Possibly the worst hospital I’ve been in, no doctors…and a failure from the Top.
Staff are hard working. …

After being rushed into hospital by West Midlands ambulance service whose care by the paramedics was exceptional I cannot faulty all the nurses, doctors auxiliary staff who cared for me they were all excellent

Well it’s never much fun if you have to go to hospital however for the procedure I was in for the nurses were absolutely fabulous made me really comfortable and put me at ease

Shrewsbury and Telford Optometry Clinic. Some of the doctor’s in this department are bad, dangerously bad. I lost sight in my right eye on Christmas day and was referred to this department by an independent optitcian and after going to A&E. …

I would like to give a huge thankyou to all of the staff at Royal Shrewsbury hospital for making my first stay there a wonderful experience. You all turned what I was assuming to be a traumatic experience into a wonderful stay. The …

Iv just spent the last 6 days in Shrewsbury Royal after a motorcycle accident and what can I say 🥰 staff are incredibly kind and the food was marvelous.. The nurses and doctors are incredibly busy I took my opportunity to treat them with …

Terrible place several years ago my now deceased wife who had ms and who was bedridden was admitted.when she came out was covered in bedsores of which she had non when admitted. Nearly every time I went to see her she was lay in her owners …

I am absolutely disgusted about the treatment ive received with being in 2 weks then told to go home in chronic pain every docter had a differant awnser given wrong medication belonging to a man with heart probs 8v 3 times now on heart …

25 May 2021 2-30 pm RSH x-ray dept.
I can’t speak too highly of the CT scan team who performed a scan on me today. Friendly, helpful, understanding and totally professional, they far exceeded my …

Visited eye however there is a notice on the wall where you see the Dr saying if you book follow-up appointment then we can’t say any new patients. Definitely no more than two appointments regardless of whether necessary or not. Farmed me …

Thank God for the NHS and especially the front line workers.

The a&e is very basic and in need of an up date but the staff are great in this department. I’ve had a few visits here over the years due to a medical condition and I was always treated to the best of their ability due it being undiagnosed …

Went with my husband for a routine scan. Total efficiency from beginning to end from car parking to leaving. We were in and out even before the allotted appointment time. Well done X Ray department. Who says the health service is going downhill. Not me!

A and E dept has the most uncomfortable metal chairs to sit in, often for hours. I was with an elderly lady who was very poorly and as I got up after waiting nearly 3 hrs the blood supply to my lower leg n foot must have been cut off, due …

Need to learn how to answer the phones on wards. 47 calls to not be answered by wards after getting past reception is unacceptable. Especially with family that live far away after info about their loved ones. Even had the phone picked up and put down immediately to stop it ringing.