Bristol Eye Hospital reviews

Went to BEH about 2 weeks ago for emergency to have foreign object removed from my right eye. Service was fantastic, super professional, efficient, effective and, thankfully, entirely painless. Can’t praise all staff involved highly enough. Thank you.

I has surgery as a child here in the 1970s. I was born with congenital cataracts in both eyes and was then under the care of a professor Jardine. To whom I will always be in his debt for the care he gave me. I’m led to believe Professor …

Was an urgent patient today. Service was brilliant. Was triaged then seen by Tim Macklin, a nurse practitioner, and then Rhys. an ophthalmologist (hope I remembered the names correctly!!). They couldn’t have been kinder, more caring or helpful – despite being several colleagues down. Thank you so much

Disgusting place left my bf with no contact solution won’t even call back to tell him a alternative to use very rude on phone when you tell them they can’t leave him with no soloition as he can’t see anything or put his lenses in they takes …

really professional doctor who took all the time to listen to me and treated me well
happy to see this side of NHS …

I dont write reviews but im doing this to help people and say thankyou, i tried 111 and the doctors route because i thought i was going blind and they didnt even ring me back! When i was told they would. I didnt take the chance i got a lift …

Amazing service in Eye Hospital a&e today. Speedy, friendly and extremely thorough. Nurse Practitioner Jane, orthoptist Melanie and a female doctor whose name I don’t remember we’re all amazing, as were the various staff who conducted tests and the reception staff. Super impressive, thank you.

You couldn’t ask for more professionalism, outstandingly good care. Thank you so much.

I went to A&E with an urgent eye problem.
I was treated by lovely nurses, doctors and other staff who were all polite, caring and helpful. I even left with a booklet about my condition. What a wonderful facility we have in Bristol.

I was an outpatient for a cataract operation on Friday 25th March. I just had to convey the great treatment I had from start to finish. From pre op care until my op was done and I left the ward, the staff and treatment were superb. …

Start to finish I was in A&E on a Tuesday afternoon for 2 hours 30 minutes. I saw a few nurses and two doctors and everyone was lovely and made the whole experience really easy and reassuring. Problem was found and drops given straight …

Had a couple of surgeries there. A lovely helpful team.

Just been to the Bristol Eye Hospital, walk in A&E department 03/05/22 with my grandmother. Wheelchair access was good and the staff are very friendly and professional. The doctor there was brilliant and knew exactly what needs to be done …

I presented to the A & E dept over the 2021/22 New Year period with a problem with my left eye and was diagnosed with a torn retina. I had laser surgery the same day which could well have saved the sight in that eye. I can’t really praise …

Bristol Eye Hospital do an amazing job the doctors and nurses are brilliant. But be aware that if you try to call you are hanging around waiting on an extension that when (after 10 minutes) is answered is ‘unavailable, thank you for …

A very big thank you to everyone at BEH. I am in awe of the incredible skills and professionalism shown to me throughout my recent treatment. To continue everyday with your hard work is exceptional and provides hope for all your patients. Keep safe Mrs Collins

After accidentally getting euphorbia in my eye I was advised by 111 to go to the eye hospital. It was a fast efficient, safe and friendly experience from the start. I was examined, treated and sent on my way within an hour. I was given …

Excellent service received from all staff. Care and treatment was good. Appointments always seem to be running late but probably due to volume of patients in the clinics. All staff working very hard at all times and have always apologised …

My elderly father had a cataract operation here. The staff were friendly, cheerful and kind. The doctor was quick and skilled – the whole thing including waiting took an hour from start to finish. They called us in the morning to see if we …

Attended on Saturday 2 November. Managed to park outside entrance. My wife referred to hospital which was diagnosed as in growing eye lashes. Treated and discharged within 1 hour. …

The ocular plastic surgeon did a superb job and Nurse Val was lovely. Unfortunately Val was on leave the second time I visited and the other two nurses made it clear they didn’t approve of anxious, distressed patients. However this was a few years ago so let’s hope things have improved since then.

Brilliant care and very kindly staff. My eyesight after cateract surgery is much better than in my entire life. I’m so grateful

I went to the hospital with my 7month old one. The doctors were amazing- competent, friendly and extremely patient. We showed up a bit earier and were seen straight away. The waiting room in the pediatrician wing is full of toys and baby books, there’s even a fish tank! Thank you for doing a great job x

Amazing service. I was surprised to be seen so quickly. My examinations were thorough, the issues explained and recommendations/information clearly given. Thankyou, thankyou, thankyou.

I would like to thank Dr Johnstone and Jenny (theatre nurse) for putting me at ease when I had my lumbar puncture. They were both amazing. Everything was explained clearly and they made the procedure as good as it could be under the …

A fantastic establishment. Friendly, clean. Helpful staff.Efficiency and kindness throughout. Thank you!

I saw a doctor on May 15 , who told me I should be seen again in 2-4 weeks to assess the effects of an injection. I already had an appointment for the other eye for 5 weeks from that date but expected to be sent an earlier appointment. I …

Came to the emergency room a few weeks back with bad uveitis. Was called back a week later after using drops and they told me I had inflammation in the front and middle of my right eye and there were signs in the left too. Had dyes put into …

The Dr’s, Nurses & all the Staff at Bristol eye hospital are always very kind. They are very efficient & make you feel confident in their care. I was referred from Bristol to London recently, & am extremely grateful for their lovely care & …

Amazing care from Bristol Eye Hospital today – cannot thank them enough I know that I will be looked after so well – thank you

Very good urgent care. Seen, treated and discharged within 2 hours. Nurse practitioner was very knowledgeable and took care to explain everything to me. Consultant was less good at explaining anything.

Totally professional and caring too. Very efficient despite an obviously busy day. All staff, including volunteers were brilliant. It’s scary when it’s your eyes, but I felt safe in capable hands. Thank you.

Excellent, can’t thank them enough for my son’s cornea transplant. Brilliant surgeon and great after care. Very well run ward, clean, smart, and friendly staff.

First class care,staff were attentive and friendly. Mr Richard Haynes was amazing, friendly and informative. No complaints whatsoever?

The care I got here was great. However, please change the voice of the lady who reads the information to you when you call, she’s so depressing and condescending in her tone that I chose to suffer the first day I called as it put me off coming in.Felt like I was back in primary school and I was about to get a serious telling off.

As always, lovely friendly staff. Treatment was swift, and the doctor lovely, explaining clearly what the problem was and what he could do to fix it

Went for appointment to see if MRI showed signs of MS, all 4 doctors specialists in Glaucoma. Told I have water on the brain and discharged. Shuttle bus does not pick up from Eye Hospital despite circular route showing it does. Appointments …

Shocking service. Important appointments non available turn up to an empty eye hospital somehow wait double the time! Rude staff and disgraceful telephone line. To make it worst I can’t go elsewhere as I’m now registered at the biggest …

I attended A&E yesterday with an Sports Injury to my right eye. As a fellow healthcare professional, I could not fault the care I received from all of the team. Thank You all.

Came in for an emergency appointment. Seen within the hour and the staff were all very friendly at Bristol Eye Hospital. Excellent service.

I went into the eye hospital in pain and almost blind and they were amazing! Everyone was wonderful, they sorted me out and have been incredible every time I’ve been back. As good as it gets!

My husband was taken in as he had a detached retina.we had to travel from wales,appointment was made straight away.the surgeon and nurses were great.as I wasnt allowed to go in with him,they looked after him .nothing was to much trouble for them looking after him.

Spent a morning here and have no computer paints
Staff are such a great team together and the surgeons very skilled supported by hardworking nursing staff

Spent 5 hours at the eye hospital only to be given drugs I’ve already tried and didn’t work. I asked if they were different and were assured they were until I got home and they’re the same! Such a waste of my life and no closer to actually fixing my vision. Don’t bother going just go see a pharmacist.

Fantastic….and fast …..seen by nurse and then doctor within 40 minutes…. without an appointment….on New year’s day!!!……lucky to have this hospital in Bristol……quality and service levels outstanding…..thanks NHS

Can’t thank the Nurses and Dr’s enuff for there help, I was rushed through as an emergency and couldn’t fault my treatment and the follow up appointments after. Im all better now wouldn’t think twice about using the hospital again.

I have recently attended a series of treatments at the BEH culminating in an injection in my right eye. I can not imagine any gift grater than the restoration of effective eyesight. Thank you seems a wholly inadequate word; but it will have to do.

I got seen in under an hour and Stephanie was really kind and helpful, thanks!

The service is only catered for certain people as it looks due the importance it’s gives to its clients depending on where they come from

Nothing more than excellent, caring helpful reassuring , from the front desk to the nurse who took the metal out of my eye , first class Bristol is very well served and lucky to have a place like this you can walk into
If I had to pay it would have been money very well spent .

Very good. The only thing that annoyed me was the elevator noise of when they fixed it. Other then that. Great hospital!

Very pleased with the treatment I’ve had.

Excellent the staff were very helpful and didn’t have to wait any longer than is normal thank you one and all🌈 NHS👏👏👏👏👍🍻🥰❤ …

So far so good, went to see them ref possible Glaucoma, but it turns out I have a partially detached retina, so having operation soon. Only down side have been trying to contact the pre assessment team, to no avail

Really quick, efficient service in A&E. Was in, treated and out in 30 minutes with a solution to fix my scratched cornea. Very impressed.

Efficient A&E system and excellent service and care from all staff.

This Hospital has been dealing with my daughters eye condition for well over a could not wish for more expert care.. Today we met the most rude nurse unable to meet the requirements of her Professional code of Conduct..Hence i will be sending in details of her awful care today . It makes me sad to report this …

Do the Outpatients Department ever answer the phone? Over an hour of going from Operator to constant ringing to get through! One rude operator actually said “Well if course your not going to get through when they are closed!”! She got very shirty when i told her that their website states they are opened until 4:30pm!!!!

Started to have a problem with my cornea in November, since then still have a problem, a lot of time wasted, a lot of money lost, 2 surgery done. Also I don’t understand why I always have a different doctor.
Result??? Nothing

Everyone was so helpful. Ive had surgery for a detached retina….twice. I have been expertly looked after

From the man on the door right through to the doctor and nurses in the theatre, all brilliant

Had surgery during the covid pandemic can honestly say everyone was brilliant. Dr Darcey was amazing.

Took my 82 year old mother for her hospital appointment, we were delayed at both today’s appointments by 1 hour each time because people that use hospital transport take priority, why have an appointment system??

A combination of professional skill and pastoral care.
Particular thanks to Consultant Bennett and the nurses.

Excellent care and organisation during these trying times. Very grateful to all staff.

Excellent, kind staff, who helped me after a minor DIY-related mishap of my own making.

Seen on time. Treated with respect by all staff. Condition clearly explained. Advice given for managing condition.

life changing treatment from kind ,understanding and efficient staff.

Bristol eye hospital have improved my sight beyond belief after 2 cataract operations i have my sight back and cant thank everybody imvolved enough well done

Thoroughly excellent and pleasant experience. Thank you for everything you do

Staff are always friendly, halls are clean and food is lovely

Very quick and simple,doctors very nice and pleasant, clean and tidy.

Many thanks to the optometry and the lady that saw me yesterday have helped me out soo much!

Was seen quickly, very nice staff/doctors and very caring 😊 …

Pretty hit and miss sometimes they are good others the lose your file .. vision test people can be rude ..

It was quite bad because they kiked me at 4:30

Very good experience today. Friendly staff and running on time!

Absolutely spot on can’t fault them,nice one

Great service, seen quickly

Excellent team of professionals.