Volkswagen Financial Services reviews

My Volkswagen Tiguan is leased via a PCH agreement. It developed a fault with the adaptive cruise control and would constantly display the warning “Travel Assist Unavailable” multiple times causing a loud and annoying noise. It went back to …

Overcharged for PCP, by selling by a high interest deal and didn’t make me aware I could shop around for a lower rate.
On becoming aware of this both I contacted both the dealer and VW Audi FS to …

I have spent 6 months trying to refinance the final payment on our vehicle as we want to keep it. Rang back in August and went through everything. Kept not hearing anything. Would ring every month to check and was told it was in hand …

Called Volkswagen Finance about problems with car I just purchased they got back in touch and asked what was going on with the car I told them everything the gent was very nice and said would email me with a resolution. I received a email …

Service Pan with them for 2 years. Once account fully settled and obtained receipt I receive a letter from recovery dept for non payment. Terrible Customer Service. AVOID …

So without a V5 ,NOT the registered keeper ,no association with the vehicle ,sold to the dealership Vw finance in its Infire wisdom has taken my payment for my old car ,the one I don’t keep anymore,you know the one I don’t have a V5 for ?? …

Was told after I received a call back (as requested), that I can arrange collection of my car and that I can pay an early termination fee and that the final direct debit would be cancelled… gave me the number for the company to arrange …

AVOID VOLKSWAGEN AND PORSCHE FINANCIAL SERVICES AT ALL COSTS – THEY RENEGE ON SIGNED FINANCE AGREEMENTS – DESERVE A 0 STAR RATING
Never trust Volkswagen and Porsche Financial Services – they renege on signed …

Dreadful company and would never deal with them again. Want to finance a vehicle? Get a bloody bank loan because its streamlined and far cheaper

Absolute waste of time. They took a payment after my account was fully settled. Spoke to someone on the phone who said it takes 10 working days. Speak to someone again who said it now takes 14 working days. Each time you call they say …

I attempted to lease car for a further year. Volkswagen sent me a quote of £365 per month which I signed and returned. They say they didn’t receive it. When I phoned to query they said the quote only lasts for 7 days. So I asked them to …

The worst customer service experience I have ever witnessed. They wrongly cancelled my service plan in March and I have been ringing every week since to no avail. They accept they made a mistake but no one has fixed the problem. The staff …

Shysters, scammers, and thieves, they’ll take your money and shaft you, stonewall you, lie to you. Do not use VW Financial Services or any of their products under the VW brand.

Absolutely disgusting service, pure scam! We have been an Audi owner for many years and yet as soon as the police say something they believe them and take their side without listening to our side of the story. Awful service!! Waste of …

I’ve had a vehicle on lease for a few years now and I’m approaching the end of contract and awaiting delivery of my new vehicle. It was okay for the 36 months I dident have to speak to them. I’ve sent multiple emails and I haven’t heard …

Amazingly inept. Check the forums. They were unable to implement a direct debit instruction in more than a month, then when I asked them why lied and claimed it was because my bank cancelled the DD; the DD was set up that day. Even the …

They’re great when giving out the credit and taking payments, but contacting the Voluntary Terminations team via email is painful. It’s been really hard work to get any answers to a simple query, and you seem to get a response from someone …

If I could rate a 0 I would.

I have originally voluntary terminated my agreement with VW and received my …

Firstly – Huge waiting tines.
Secondly – I have been sent numerous letters regarding the balloon payment at the end of the finance agreement. I reponed to the first letter roughly 3 moths …

Absolute shambles. Needed authorisation from them to pick up my stolen car from pound. Been on the phone for 6 hours so far over 3 days, trying to find anyone who can help. Currently accruing £20/day charges at the pound, in addition to the …

Appalling service from a supposedly‘reputable’ company. Been trying to settle the finance on my pcp agreement for 10 days now, which should be straightforward but they are making it incredibly difficult! I’ve requested call backs serveral …

Absolutely shocked by the customer service, they are so quick to fob you off.

Got a brand new car delivered with scratches all over and been told they won’t …

Disgraceful service causing no end of stress. PCP came to an end, I called with a months notice to explain I did not want to extend the agreement and paid £10 admin fee to process this. Nearly 8 weeks on and still no communication with …

I started a service plan last year and booked the car in for a minor service at my local VW dealership today.
I went to collect the car and they told me my VWFS service plan had refused to …

Disgraceful experience regular customer to Audi finance and this is how they repay us long waiting times on phone 📞 disgraceful I will not be using this company again awful happy to take your money but can’t assist you unless you wait 7 …

3 year relationship with this provider. Absolutely terrible, No customer service skills what so ever, very slow to respond. Had made a complaint re the selling process which included extras not asked for one of which was a totally useless …

Customer service is rubbish, over 2 weeks of trying to get them to update the vehicle details to DVLA after my handing the car back and nobody knows what to say to me only, “I will now put it through to the correct department”. DVLA have …

I think that all positive reviews (from last 3 months) about this company are written by staff. They are busy trying to fix their star count on Google. Anyone about to sign a new agreement with them should think three times about it, …

My experiences seem to mirror the majority. My dealings with them have always been frustrating and despite this I have remained loyal over three cars. Without question VWFS have the worst communication function I have ever experienced, …

They do not even deserve a 1 star review. I was mislead with an email after calling time and time again. Adele was rude and unwilling to help with a concern which was not my fault. They do not open emails and send you around in circles when dealing with a problem. I would try my hardest to not use VWFS services ever again.

I have been trying for 3 weeks now to update my bank details for the direct debit. I filled out the online form and they came back and said an error was encountered while trying to update my details to check them and resubmit. I did this …

Cannot believe how poor my service has been from the dealership upwards. Very keen to grab your money but after that you become invisible, Was sold a 2 year old Golf GTD with 5k on the clock and was led to believe it was a one owner car …

We bought a car through finance simply to benefit from the incentives on offer at the time and settled our account about a month after purchasing the car. I rang up using the provided number and followed the prompts (didn’t speak to anyone, …

You get your settlement figure, make the transfer and then told they will send you confirmation all settled, not the case, ended up calling and they said I was meant to call to confirm after 48 hrs! Just aswell paid this off too? Only 3.3% …

1 star being generous . Avoid at all cost .they clealry think it’s aceptabble to be in hold for hours at time( longest for me 1hr 13 mins and i gave up trying to speak to someone . Customer service atrocious and lack of kowledege Or …

Give these jokers a very wide birth. After telling me they wouldn’t collect my car at the end of the hire period, due to covid19, seven months later they sent me a bill for extra hire and a demand notice. They had left their vehicle on my …

Had nothing but problems with this
Company since the start. Was told I was on a payment holiday during lockdown this was confirmed by 2 different members of staff. I was then put in arrears to be …

I agree with others here. You wait 45 minutes to speak to somebody then they tell you to email them. You email them and then you never hear from them and so you start the cycle again. I needed some information about my old accounts – I asked the same of BMW and was sorted within 24 hours so it can be done. What’s going on VW/Audi?

In this COVID19 crisis this bank has shown it’s true colours.

I have emailed several times as they won’t take calls, filled out forms …

Awful awful awful. I have had my agreement over 2 years now and never missed a single payment.
I was having trouble paying due to the recent pandemic to which I was told there …

Appalling service. Seriously. Please avoid. I’ve been a customer for six years. Will NEVER go back. And, the lease vehicles I’ve returned have had no issues, because I’ve always maintained them properly within the agreement. They really don’t care about the customer at all. AVOID. Horrible experience overall.

Worst company ever, I wish I could give them negative stars. Lease my car for 3 years, paid hefty early termination charge to finish the contract but still kept getting emails, then letters and text messages to pay pending monthly …

Easily the worst company I have ever had to deal with, so much so it’s put me off getting another vehicle on a monthly finance agreement with any other company as my experience has been horrendous. …

Terrible company, do not get a car through them. They are impossible to contact and unprofessional. I gave my car back recently and was sent an invoice for wheel refurbishment when there was tiny scratches on 2 of the wheels. In most cases …

This company deserves 0 stars!
9 months and counting so far to change direct debit payment details. 9 months of manual payments. …

I would give 0 if I could. Absolutely terrible communication, lack of customer empathy and customer service. After taking a payment holiday due to COVID 19 and obviously another lockdown, paying for my car has been a struggle. After many …

Tried to contact on several occasions to set up refinancing for my settlement figure 2 months before it was due. I was offered options, which I replied to soon after, stating which I would like to for. I was reassured 2 weeks later that I …

What a bunch of con artist’s you send an overpayment and they grudge sending you it back keep fobbing you off and dont ring you back when they say they will!! Avoid!!!!

I’ve never actually bought a car from this company. I’ve just been receiving phone calls from them for the last 5 years, trying to find someone who has clearly done one with the car. I just want you to stop calling me and to stop texting …

terrible company, they just will not respond to calls or emails. How the heck are the even in business?

DO NOT take out a pcp or any other finance with Audi finance.
They have basically terminated my contract because I missed a few payments through lack off work through everything with covid 19, i know that is down to me but …

I have had to deal with VWFS on numerous occasions this year and am constantly put on hold for on average 30-45 minutes each time. Often the resolution is ‘we will call you back/your representative is unavailable/we will send you an email’ …

Service plan VW-Finance
I have a service plan with VW-Finance and money is taken monthly out of my account by direct debit. After one year I had not got a statement and phoned. The …

“Thanks for bearing with us, we want to help, and we’ll be with you as soon as we can”.
To date, I have tried eleven times to get through to this poorly run, shambles …

Called to Audi garage to extend the lease on my S5 for another year and salesman phoned it through to VW Finance and got approval. Never received documents after 4 weeks so chased it up again. Was told I would receive an email within 2 hrs …

If I could leave less than 1 star I absolutely would!

Before Lock down as a result of Covid-19, I’d lost my job and so I proactively …

Absolute disgrace! Been trying for 2 weeks to get new tyres fitted to my Audi Lease car! have been on hold in total for over 4 hours and still haven’t had confirmation that i can get them changed!!!! Do yourselves a favour and buy a vehicle from a different manufacturer!!!!!

Very bad experience so far, it is hard to believe that such bad customer experience is possible but it is. I have asked for a lease extension quote for the second time on the 16 th of April ( first was valid only for 7 days, hence I missed …

Bunch of cowboys! Avoid at any cost – they pass the buck, lie, provide mis-information, complaint handling procedure is appalling, send out back dated letters, never call back, tell you to ignore letters then don’t ignore, i’m out of pocket by over £1000 because of these twits and they do not give a flying f.

Did a business lease with VWFS. My contract ended in September of 2020. Pre lockdown I rang them and said I have no need for the car as I’ll be working from home indefinitely. Called up. Paid the settlement figure and they informed me BCA …

Need to be able to leave a zero star review. Contract up just as lockdown hit, vehicle was available for collection however no attempt to collect was made, van finally collected and now VFS have taken money from my account for the days …

VWFS made it extremely difficult to defer payments for Covid 19 but then after saying in an email that they would not ask for payment during deferral period and this would not affect your credit file they have put a marker on my file. I …

Would give 0 stars if I could!!!

What a complete joke! Every other company during this pandemic has been there to …

Had a lease car from Volkswagen & in December of the last year i repaid the contract early & returned the car. A couple of weeks later i started receiving letters from VW stating i was behind with my payments. I phoned VW immediately who …

Phone system designed to confuse and annoy you before you’ve even started a call. And the only finance company I’ve ever know not to open a call centre on a saturday. Unbelievable, that isn’t acceptable. I’ve seen reviews saying that people …

Time and time again I have been really frustrated with this company and their services. My lease vehicle was returned to them over 6 weeks ago now and my end of contract issues are still not resolved. I started off emailing the company, …

Spent 40 minutes being told that making a decision on a lease vehicle is important (which is fine, I appreciate that), then asked for numbers to help me make a decision, into radio silence. Seriously unhelpful and makes me want to choose other brands to avoid having to deal with this.

My contract hire term is about to end but the website that they keep trying to get me to register on will not accept my details. Similarly the people they use to pick up their end of contract cars (BCA) do not have any phone numbers that …

I’ve got a e-tron, the car was delivered with a fault affecting range.
The car only does 100 miles on the motorway and can’t be used for long journeys and it my problem to get it fixed. …

Absolute disgrace during these times. They’ve made it impossible to get a payment holiday and won’t answer calls. 43 months into my 49 month contract and this is also my fourth car with VWFS – never missed a payment. It’s gut wrenching that these guys don’t want to help us during the Pandemic.

Absolutely the most shocking company I have ever dealt with!!! If you are looking to finance an Audi or VW sort it out your self. Both myself & my wife took out PCP on both our Audis for 4 years. The 4 years came to an end 6 weeks ago and …

Wish i could give less than 1 star, absolutely useless and never willing to help, i’ve just lodged a complaint and was told it could take up to 8 weeks for someone to get back in touch with me!! I’ll never use this company again and cant wait to stop dealing with them. Avoid.

Since covid 19 I managed to get through once to an advisor on the phone who said I had to fill in a form online and wait for contact. I’ve filled the form out 5 times over the last 5 weeks and still noone has contacted me. Absolutely …

Shocking experience & no customer focus at all. Settled the finance, failed to send a notification letter 14 days after, proceeded to take out a further payment and still waiting for that to be refunded after nearly two weeks. Never using VWFS again, incompetent & useless customer service! If I could rate zero, I would!!

Shockingly offhand service at end of my lease car contract. BCA inspected vehicle they wanted ludicrous payment for few things. In particular 1cm scratch £110.40! Parcel shelf £93.88. Disputed charges with BCA who told me lease company …

I wanted to bring to your attention the disgusting treatment of Volkswagen finance customers during the covid-19 crisis …

Impossible to contact anyone. Paid a settlement figure, no confirmation it has been recieved and account is still active with remaining balance. Tried calling, emailing, online contact forms, and finally Twitter. Still nothing. Do not buy through these, avoid!!!

Appalling treatment by VWFS, ongoing since March, they’ve almost broken me. They’ve made attempts to take £4005 out of my bank account twice, even though they knew I was returning the vehicle, set a debt collection company onto me. Refused …

They keep saying I have cancelled my direct debit. I have not done this. My bank tells me they are not recalling payment. Now they have given me one late payment tick on my credit file. I hope they look at there reviews and get it sorted out or will take this to ombudsman.

Trying to get my settlement quote is like pulling teeth, supposed to have been emailed to me last Friday and still waiting…. Got through finally to speak to an actual person who said there’d resend it but still waiting. Would have another Skoda but after this I’m off to Honda.

The site never works, it continues to kick me out and I’m forced to login again. There’s always technical issues and I can’t do anything. I’ve been trying to send a request for hours and it’s still not working.

I had a very good experience using the site: easy, fluid and functional.
Thank you for the care!

Unable to give them money! I have a Seat financed by VW which I want to purchase outright, but can’t! …

TOP

No operator answered the toll-free number, despite waiting for 20 minutes each with the message apologizing for the protracted wait and asking to stay on the line so as not to lose the priority acquired.
The dat …

I would like to give 0 stars but it is not possible; in one word:
Bad!
No customer suppor …

I can’t retrieve the total early repayment count from the financial company’s customer portal. I have tried numerous times without success. I contacted assistance but I only receive an automatic reply email with a code and shortly after an …

At the end of the long-term rental, the car was in perfect condition (all documented by photos, videos and witnesses), after 2 months I receive invoices, I ask for information and I am not given an answer so I block the bank RID.
Afte …

Edit: I am changing the review and rating as I have been contacted by a kind employee who is trying to help me resolve the issue. No solution for now but there was contact and it seemed positive to me.

*** Old review: ***

For the …

Impossible to get a telephone contact. The only communication channel is a form that they put online in which fields it is mandatory to enter the contract number (since not everyone has it to hand). Once the form has been filled in, you ha …

I put one star because there is no zero star! I’ve been trying to connect to the portal since yesterday to download the documentation I need and no usual message “connection problems…try again later” never seen such bad service!!! Not to …

I am requesting a bank debit change. After several calls, endless waits, they send me the form to fill out. I fill out the form and send it as per their protocol. They tell me that for the change it will take a few days maximum.
After a yea …

I’ve had the car for about 2 months and I created the account the same day and since then I still don’t see the services included in my contract, just the message: “Due to a technical problem, your contract information are not currently …

ONE BECAUSE I CAN’T PUT ZERO. They delivered a defective car to my company, we kept going to the workshop because the lights kept coming on and they told us not to worry. In August, on the highway, the car stalls and with it the steering. …

Very bad experience.
For an unsuccessful installment, not my fault, they took action bureaucratically when a call could have been enough to intervene immediately and pay. I have …

Actually I can only increase the dose.
No one answers the phone for 1 minute.
Then if you’ve had the patience to listen to nothing, the “sorry for the wait….” tape starts.
A …

THE WORST CHOICE I COULD MAKE IN MY LIFE IS TO TRUST VWFS.
Once the long-term rental ended on 10/31/22, after three months (01/19/23) I see the installment of the super tax already paid months before unduly deducted. At that p …

Customer email address (clienti@….), indicated in the contract does not work.
An email arrives that connects me to an internet link, so we cannot have a trace of the communication sent.

It’s im …

Too bad it is not possible to enter values ​​below 1 star.
The most embarrassing service I’ve ever had the misfortune to receive. If you want a service that is at least acceptable in terms of support, assistance and speed, stay away …

Dashboard with few request options. The possibility of selling the car is not considered, leaving the loan open until expiry. To get this information I had to submit a “generic” request through the dashboard. Call Center unapproachable .. …

I tried to view the Amortization plan I just signed with this company…it took me a week…after registering it kept giving “oops we have a problem…try again later” I requested assistance via email I have not received any reply. Is there …

I wanted to find out the total extinction and it doesn’t work…registration done and site totally useless
Added on 06/13/2023: the extraordinary maintenance is still in pr …

site without infamy and without praise. I would implement a menu with the situation of open tickets. at this moment it is impossible to see if a ticket has been opened and if it is b …

BAD. Non existent customer support. 42 minutes of waiting with the call center so as not to lose the priority acquired and then conclude absolutely nothing. I was constantly being bounced from one department to another, an unacceptable was …

to talk to you, what the fuck does he have to do???? 2 calls with more than 60′ waiting and I was never able to talk…. do you know that this, in the event of a dispute, can be used with the consumer association?

Dorigoni a total disaster; do not trust what is written on the contract even if signed by them.
For them, it matters as much as the cheese menu.
…

Documentation is needed for the financial statements, I go to the portal and I can’t find it, a complex procedure to request it, the operator does not understand the request and not only can I not call him but not even write to him. Then it st …

no response to repeated requests submitted via online form and no telephone number to contact indicated on the site. bad service.
After repeated requests I was contacted for directions.

One star is too much but there was no other way to let you have my opinion about this portal.
It is not clear what should be done and how, several times he kicked me out and at …

bad service both by telephone (no one answers) and computer does not work. Simple iban change after 7 days of trying I still haven’t succeeded.

BAD ASSISTANCE SERVICE.
I HAVE BEEN BLOCKED FOR MORE THAN A WEEK TO MAKE THE DEED FOR THE PURCHASE OF A HOUSE BECAUSE I HAVE TO PAY OFF THEIR FINANCING AND I CAN’T MAKE THE COUNT OF THE …

no one can be contacted.
What to do to pay off a loan if the automatic count doesn’t work? Hope in divine grace?
Terrible service, highly discouraged!

Extremely bad experience. The response to requests seems to be written from a chatbox that is absolutely unable to identify the requested topic.
I STRONGLY suggest resolving the situation by showing more attention to the service off …

I found myself terrible, no more volkswagens, the finance people never answer the phones, the garages don’t make you top-ups for free and they are grumpy that volkswagen offers you, skyrocketing taxation. BAD. Only the consultant who sold me the car was positive, always very kind.

I HAVE REFUSED A FINANCING DUE TO A NEGATIVE INCOME RETURN, I HAVE BEEN YOUR CUSTOMER FOR SEVERAL YEARS I HAVE ALWAYS PAID REGULARLY ALL THE INSTALLMENTS FOR TWO CARS AND I WAS INTENDED TO GET A THIRD, I PAID REGULARLY EVEN DURING THE LOC …

Stay away from Volkswagen Leasing. Incompetent and incompetent. Q8 car stopped for 8 days for changing pads and nobody able to authorize the change. You must have two cars otherwise you’ll be on foot with them. We have a fleet of 100 c …

Pros: graphically good, you can view the details of the contract. Cons: There’s no way to contact support and the FAQs are very poor. To improve

Bad communication I have been complaining for more than a month about being contacted about cloned license plates, they don’t even bother to give us an answer. They asked us twice for the report and they didn’t answer us. It’s really bad service, never again a lease with them.

As for the experience with Volkswagen Financial Services ITALIA, I have nothing to complain about. Instead, as regards your insurance partners, specifically CARDIF, I am rather disappointed, because eleven days after the early repayme …

I requested the count for early repayment, I must honestly say that the service is truly dedicated, fast and secure. Very trusted. Excellent convenience

Excellent initiative, serious and professional. I was also very satisfied with the telephone assistance used to resolve an installment problem.

Bunch of incompetent to the limits of the scam.
Long-term rental customers with 2 cars, we’ve had several problems, they don’t even respond to legal pecs.
The next co …

The possibility of autonomously managing any extinctions, of always having all the documentation available and the waiting times in the event of assistance are always very short.

Advertising on the homepage the request for feedback from customers, being aware of providing a bad service, is a curious attitude.

I have made the requested transfers, I have transferred the final installment for early repayment, it is IMPOSSIBLE to contact you in a simple way! Watch your bank account!!!! thank you

I BELIEVE THAT THE USER NEEDS A DIRECT CONFERENCE WITH AN OPERATOR AND NOT WITH FORMS, ESPECIALLY TO BE CONTACTED TO FILL IN A FORM AFTER DAYS……

It takes some familiarity with their site but the operators are very nice

Nothing is said about the site and the services offered online. There is still a lot of work to be done on transparency towards the customer, especially if entrusted to intermediaries such as dealershi …

bad experience IMPOSSIBLE any contact with this company. Third world service!!! I had to give one star but it’s too much!!

a disaster, you are never reachable either by phone or through the site, which is complicated to reach and very cumbersome, which, for a company like yours, cannot be accepted. I wrote to you, attaching the bank transfer to the balance of t …

Charged for non-contractual services.
I’m at 5 reminders via pec, 9 calls to the call center, more?!?!?
Giving you zero would be too much!! …

I have been requesting a document for Cardiff Insurance vie tax deduction for days but I do not receive any response.

Too bad I can’t give 0. My father has signed a long term rental agreement with them. Unfortunately, the problems encountered are innumerable. First of all, the machine arrived 6 months late, they weren’t able to change the iban, I receiv …

Bad experience. Communication with VWFW is practically nil. I tried several times to communicate with them, opening numerous tickets without any feedback. I hope to be able to modify the evaluation as soon as possible or to reconfirm it within a couple of day …

Too many days to wait for an answer. I’m still waiting for an answer as to why, after having paid off the loan, I received the notice of the imminent expiry of the next installment.

Tickets open and without any response even after three days, website that continues to disconnect the account forcing continuous logins. Also add an hour wait for a response from customer service on the phone, I hung up. I don’t know what else to add.

It would be more suitable -1 , stay away !!
0 customer assistance, 0 transparency, once the contract is signed they will always be right and this is only what concerns long-term rental, while for the car, …

Interminable wait of more than 50 minutes….so as not to lose the priority acquired….and no one ever answers…..so you lose your patience!!! A shame!!!

Very bad experience, I have the car hospitalized at a partner center for 15 days to replace a tire!!!!
Shameful!!!!
They don’t even deign to …

I bought a VW Up FL 2019 1.0 EVO 65CV move on 26 January 2022 with a 3-year loan. I find it difficult to get information, the car loses paint after a year in some points, I think it doesn’t have shock absorbers due to the noises I find, the …

If I could give zero stars I would immediately … non-existent customer service, hours of waiting and once you manage to talk to someone it is impossible to reach the conclusion due to the continuous bounces from one office to another … …

Very bad experience! despite having communicated the change of IBAN on the operational dashboard twice, and also by sending the change request by PEC, I find myself having to transfer the installment with late payment costs!

After 4 days of calling the toll-free number, I gave up.
I left 4 contact requests on the dedicated form and have never been contacted again.
I hav …

you should try to simplify everything
for a variation of iban I’m really wasting too much time and the modality is not yet clear
less is more, SIMPLIFY

Hello, I’m not going to list everything, including emails, call centers, etc.
Change company if you can to you who read.
And you Company, be ashamed for the service you offer.

Very kind, they immediately moved the installment from the 01st to the 15th of the month, I don’t give 5 stars because after asking for clarifications the girl answered me rudely and also because the passage of the first installment is higher than the initial …

It is convenient to have a portal in which to view the contact and related information; it is not immediate to understand that to make changes you have to use the “Requests” channel.

The retrieval of all the information was not immediate, but after reporting and the new version of the portal, everything is now reachable. Useful for reviewing over time everything included in the plan and where it is

Terrible. For days I have been waiting to be contacted by one of their operators as I was told for clarifications. But nothing.
I try to contact myself continuously but no one answers ..
But they are good at sending reminder letters … without giving …

I have been trying to change the coordinates for the payment of my installments for weeks but I cannot complete the request due to malfunctioning of the …

Unfortunately it is really impossible to receive assistance, even for very simple requests you cannot get a response. I am not satisfied with the service!!

It’s outrageous that after 2 months I can’t talk to anyone and they let me log in from the site and they always send me the same email where it says I have to sign up and tell the problem. It looks like a dog chasing its tail. It’s sha …

Bad service, there is no possibility to call on the phone and the login system is the worst ever seen in my life. Not recommended.

Easy to use, it gives all the information you may need. The only drawback: two bikes out of two have the wrong model name… but perhaps it depends on who entered the file.

Hello, I’ve been trying to contact them for 7 days both by phone, by email, and on the site, for a simple iban change and I still haven’t had any response!!!! I would say really bad!!!

poor customer service, I don’t answer the phone…they only reply to emails after a long time

Simple login and registration. Immediate availability of relevant news and documents.

I put a star to then review the disappointment: as far as I’m concerned they are scammers because, having not received any communication regarding the renewal of the loan for the other three years, without an agreement they allowed themselv …

Always very difficult to talk to operators!! most of the time no one answers! Furthermore, it is not possible to send and/or reply directly to emails!!

unfortunately it doesn’t exist or I can’t find a way to be able to talk to a call center; I would have found it much …