Severnside Housing reviews

Another useless council building all they have is a locked door with covered in useless number’s that leave you wishing you hadn’t bothered. You would be better starting at the citizens advice bureau and working back from there. Waste of a building in my opinion

They are disgusting the first thing is they ask is how much do you earn and if you not well-off they leave you in the cold it has investigation because how they treat people and not doing there job it needs reforming one way or another they can’t and will no longer treat people the way they have time to rise for change

8 days no central heating, half tank oil, paid for, boiler leaking oil, pump corroded, Phoenix Gas, came switched boiler off, suggested electric fan heater, took electric oil filled heater round, (cheaper) £25 per day, Dad is 89, that’s his …

Myself and my neighbour got harrased by neighbours….painted sills on window frame by neighbour, management were told..and ignored us.but would visit other neighbour who was acting ill so manager would go round then went to pub when she …

Not at all a good housing association my bf is disabled and they are very rude and sarcastic and judgemental there is a couple of nice secretary’s there who totally understand him I think they should be sent on courses to understand mental health and disabled people seen as there is so much about now

My partner and i including our 1yr old have been intimidated since the day we move into our property and have form the day we started reporting the problem we have been told it is all in our heads. When we asked to move we got told we don’t …

When needing the out of hours due to fire alarms going off since 3;30pm on a Saturday nobody answers and calls cut off after 20 something seconds

Need I say more than not checked an signed off as OK. Law states yearly checks, an if you sign property off you accept these safe an useable. Anyone would of thought they may of learned after so many lose of life hey

Came and redone path and has made it so dangerous you can’t walk on it. It’s gone green with mold and mildew. The slip hazard is off the charts and this has been happening since August. I am informed to wait for a call, that is all. I have …

(Updated 18/10/17) They have money for fancy new stone and slate for their office but nothing to help tenants whose homes are no longer habitable or safe (despite stating in their tenancy agreement that they do). Unhelpful and uncaring staff. Never answer the phone. Been on hold for more hours than I’ve slept these past three weeks.

I have never lived before terrible housing like this !!!does not care about the landlord in any way
racist harassment by neighbors is not a problem for them, it’s a joke!!!! they …

Severnside housing are a waste of time, as long as you are up to date with your rent they could not care less what state your property is in, what goes on with tenants, or any sort of anti-sociable behaviour that takes place. Phones calls …

Called earlier today as had a problem with my brothers heating and hot water promised a home visit within 6 hours ! AMAZING SERVICE NOT ONLY A VISIT BUT PROBLEM SORTED AND COMPLETED IN IN UNDER 6 HOURS A MASSIVE THANKYOU

Servenside to me are unable to sort out any problems for their clients,have been asking them to sort out the issue of rubbish in our residential area,the best for me is to sell my flat and move away I cant stand the conditions under which I …

Been waiting for repair since moved in property september 2017 had 2 electricians and inspector look at fan that has not been working in bathroom since then, a joke of a team, all they do is look and say will get it sorted,?????? Who? …

We have a communal building but to use it you have to pay , only the ones with money use it, it has been segregated……… one area for the money and the bottom area for the poor (Death Camp) as we are all saying now, you stay till you …

Housing officer waste of time every time she phones asks if things okay when explain no she tells me to get in touch with someone else, even does not refer??? What is the point of her job??? Also repairs are terrible taking weeks before …

I phone up about the damp need to be treated i had i had savarer come out to check the damp in my property he said it needs to be treated 3 times no one got back to me about it i don’t get eney were with sevensids

Been waiting since last year for damaged guttering to be replaced or repaired. Heavy rain means path at the side of the house is dangerous and very slippy and is splashing up the brickwork which will cause damp. When I enquired recently …

Paying rent on a poorly maintained property and expected to pay for repairs that are down to the housing association! …

Blocked in communications re garage rental
Bureaucratic side steps questions not answered

very poor service buying the house over 11 months to complete paying rent and having to do housing repairs the right to buy team should all be sacked and their solicitors with them

Won’t come out to fix a radiator that is about to fall off of the wall. Explained that I have 2 small children and they didn’t care

Only leaving 1 star as there’s no minus, after waiting 20 mins I have been cut off, horrendous service when waiting to sort my 77 Yr old dads heating.

DISCUSTING SERVICE , they just do not care , I enquired about a terminal patient needing a hand rail , they fobbed me off with excuses , they also said she needs to go on a list and enquire with our local council about one , it’s severnsides property , as mentioned A DISCUSTING UNCARING COMPANY

I have been on phone since 7.14 am it’s now 9.10 and still no answer water coming through my kitchen ceiling what a shoddy service what do we pay rent for I have mold in bathroom and bedroom and I’m told to bleach the mold area which I do I have asthma I am disgusted at your service and will be seeking legal advice

Website needs updating as SevernSide offices are closed to visitors at the moment. Support for my mother since my father died has been poor.

This is the worse HA I’ve ever known. Only cares about money. No policy for disability, everyone gets treated same.
Avoid at all costs!

This place is getting to much banging noises .From 44 porchfield were disabled making partner fit. We live il under him Angela Davies 42 when can we move ….

Very clean and tidy the staff are very friendly

I rather contact housing Plus they are far more professional

Have some differences with Severnside at present. Usually reasonable service but disappointed with their stance on policies

Rude, uncaring receptionists / staff members.
Vague responses to questions.

Theres not much to do soon get bored

Severnside took all Shrewsburys council housing stock and has increased the quality of the housing, the Repairs, the customer service

You can basically do what you want, when you want to who you want how you want and they don’t care, but miss a rent payment and you will know about it.

Worst land lords out there.

Good parking friendly and helpful staff

computer friendly, approachable, relaxed ambience.

Nice staff. Pleasant building

Arrogant un helpfull staff

It’s fine

Not interested in tenants or their properties

Not helpful at all any more

Really pleasant and helpful.staff

Awesome

corrupt, corrupt,corrupt bad eggs the lot of them

helpful and kind staff

Very helpful staff

Remember to take a ticket

No help

No standards of decency.

Friendly staff x