Silva Homes average reviews all over the web

2.1
Total Reviews 49

Average reviews from all platforms

Average Rating 2.1

Average reviews from all platforms

  • 5.0
    11
  • 4.0
    1
  • 3.0
    4
  • 2.0
    1
  • 1.0
    32
Silva Homes reviews breakdown:
Google
2.1
49

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49 Silva Homes reviews on Google

J
Jenna 4 months ago on Google
( 5 out of 5 )

I moved into a Silva Homes property six months ago and have reported quite a few repairs (including a full boiler replacement, no hot water/heating etc). I have always called and spoken with really friendly and helpful people. My repairs have been dealt with well.

SM
Stuart McGifford 4 months ago on Google
( 1 out of 5 )

Total lack of compassion for their residents and legal responsibilty:
Landlords are responsible for providing access to a reliable source of heat and hot water at all times. Rented properties must have a functioning boiler (gas, …

AB
Adam Bozsoki 4 months ago on Google
( 5 out of 5 )

Samantha, Sara and Emma were absolutely brilliant!! Their customer service skills are really amazing and 5 star! Thank you again for the Ladies for their help and huge effort!!! Silva Holmes must be proud to have them all working there! Kind Regards, Kim and Adam

CR
Connor Robinson 4 months ago on Google
( 1 out of 5 )

Dangerously incompetent. I have been left in a property with damp and mould, leaks and faulty windows. Whilst on chemotherapy, only to be told that they would not normally deem the issues worthy of repair and that black mould is harmless. …

JB
Jack Barrett 4 months ago on Google
( 1 out of 5 )

Terrible service. If you’re not a tenant but your property adjoins a Silva Home property it is down to the tenant to raise an issue. Silva Home will not engage with you. Regardless of providing notice of an issue which puts you at risk or …

TN
Tony N Something 4 months ago on Google
( 1 out of 5 )

Hello everybody. Firstly I would like to point out, I have never complained about anything before. I like in a small block of 6 flats in Woodmere, Harman’s Water. We all take great care and pride where we live. Never caused any problems all …

AW
Adrian Woodley 4 months ago on Google
( 1 out of 5 )

So they have been out twice to look at shed doors lost two days money waiting for them and say they just taking pictures but don’t repair them have to make a complaint to get anything done got to wait them to fix the gutters but I bet they …

SW
Stephen Wells 4 months ago on Google
( 1 out of 5 )

I have completely lost faith in silva homes I have a leak in my flat thay so haven’t helped I know the in the lady flat above owns the property but at least she got in touch with me and gave me a positive answer

DH
Diana Higgins 4 months ago on Google
( 5 out of 5 )

I spoke to a really helpful lady who thoroughly investigated my query about a payment, only put me on hold for short periods of time when she needed to talk to a colleague and gave me all the information I needed. Thank-you

A
Andy 4 months ago on Google
( 1 out of 5 )

Absolute joke of a company!! Told them 7 roof tiles were falling/hanging off the building and 2 had already fallen off. Got told they were the wrong tiles….so they put screws in the upvc facia board instead of fixing the problem 🤷‍♂️. …

U4
User150 45 4 months ago on Google
( 1 out of 5 )

Never had an issue being with silva until tonight. I’ve had an issue with my boiler for a few days and they were unable to get anyone out until 3 weeks time. I now have absolutely no hot water or heating. I have a young baby as well as …

SM
Sharelle Martin 4 months ago on Google
( 1 out of 5 )

Wouldn’t even rate them with any stars. Absolutely disgusting how they treat people. Not understanding the current situation we are in. Disgraceful.

AC
Abigail Cooper 4 months ago on Google
( 1 out of 5 )

Poor service, direct matching a clinically vulnerable disabled person to a property for it to be riddled with mould apparently fixed (they painted over it). Same issues arise just weeks into living there, been waiting over a year for this …

AB
Allistair Beckett 4 months ago on Google
( 1 out of 5 )

Siva homes are so absolutely hopeless !
Have made two formal complaints and they haven’t even responded to those ! What a bunch of incompetents!!!!

RP
Rimute Prieskieniene 4 months ago on Google
( 1 out of 5 )

I would to know who worked today , this morning, around 9/9.30 am ????
Please , contact me!!!!
I contacted silva homes association this morning. My client had a problem with …

CH
Clair Hughes 4 months ago on Google
( 5 out of 5 )

I just wanted to leave a positive review about the out of hour’s service this evening. Expecting to be fobbed off they couldn’t have been more helpful and i had a gass engineer out within half an hour who fixed the problem. Very pleasantly surprised this evening. Thank you!

*
** 4 months ago on Google
( 1 out of 5 )

Bloody awful. Staff do not have people skills let alone any qualifications in dealing with people and disabilities. At least the council knew what they were doing. I’ve complained many times no one ever listens. One staff member has driven …

L
L 4 months ago on Google
( 3 out of 5 )

Better than a private landlord cant complain much after a year.

Update: after 3 years, There out of hours service has become a joke but everything else has been ok.

GH
gemma hayward 4 months ago on Google
( 1 out of 5 )

I’ve rented with silva for over 16yrs and let’s say they were a pleasure to being with, once we moved from flat to house we have been treated unfairly, our roof has leaked for over 6 years I have sauce pans in my loft collecting rainwater, …

AB
Anne Brunton 4 months ago on Google
( 1 out of 5 )

My neighbour reported the fencing was down between our properties in Autumn 2019. I then reported it again in spring 2020 (a job that could be done wholly outside – building work continued throughout the pandemic) was firstly assured it …

MM
mark mcsweeney 4 months ago on Google
( 1 out of 5 )

Communication seems to be an issue, four times in last three months I have been promised a call back………still waiting

SF
Simon Freeman 4 months ago on Google
( 1 out of 5 )

Bloody awful organisation. They patronise their tenants and treat them all like social services cases who need to be told what to do in their own homes; they mislead people about their rights, claiming (for example) that tenants need to …

LC
Ligni Colón 4 months ago on Google
( 1 out of 5 )

If only i could give 0 starts
This place its a fraud
Silva homes, shows you rentals. For you to apply for a rental you need to pay …

MM
Metal Mickey 4 months ago on Google
( 5 out of 5 )

I rang Silva Homes 🏡 last week to ask i could have some extra letters sent to me. The lady was very helpful and very polite and pleasant to me over the phone. …

ER
England Rose 4 months ago on Google
( 5 out of 5 )

The 5 stars are for Grace, a receptionist who is always polite and helpful 👍🏻 …

DB
DEREK BARKER 4 months ago on Google
( 3 out of 5 )

Complained repeatedly about cannabis use in neighboring flats. Told repeatedly that it is legal. Silva Homes have been given the wrong information. It is illegal to use cannabis.

PH
philip hawkins 4 months ago on Google
( 1 out of 5 )

Heating broke 31st of March for the second time now phoned up on the 1st of April only to be told that it would not be fixed until 22nd of April as its summer months not winter absolute joke with how cold it’s been

SS
Samantha Staunton lambert 4 months ago on Google
( 5 out of 5 )

Had a serious problem of selfish fly tipping outside my brothers home and was a shambolic unhygienic mess the bins where nxt to my brothers home and clearly a dumping ground …

DH
David Hannam 4 months ago on Google
( 2 out of 5 )

I havee been waiting at least 9 years for . Door and window repairs to no avail

RO
Rosemary Orton 4 months ago on Google
( 1 out of 5 )

My roof has leaked in several places in the 15 years I have lived here keeps getting patched up but never fixed properly I have now got to wait till September for someone to look at it

D
david 4 months ago on Google
( 1 out of 5 )

Would be nice if you could apply without going through council but like the rest of them everything has to go through councils useless

LL
Lorraine Lawrence 4 months ago on Google
( 1 out of 5 )

Absolute joke they say the housing officer will be in contact not once.. & then they don’t deal with the noise complaint. Only after the money nothing else

PC
Perry Cairns 4 months ago on Google
( 1 out of 5 )

the staff are helpfull ,lovley ,but the organisation itself are useless ,and dont know how to make a decison at all ,we suffer they get paid ,sounds about right

M
Mahendra 4 months ago on Google
( 1 out of 5 )

You can’t get a service, whatever customer you are, it’s like no on there for responsibility!

TN
Tom Neill 4 months ago on Google
( 1 out of 5 )

Beyond awful. So poor at serving their customers that they paid an awards company to nominate them for a customer service award.

MM
Mighty Mack 4 months ago on Google
( 1 out of 5 )

Why Bracknell forest council deal with this bunch of incompetent time wasters is beyond me!!! Worst company I’ve ever had to deal with.

JC
John Casserly 4 months ago on Google
( 3 out of 5 )

Just found out yesterday that it’s not possible to pay our rent in cash.

RF
Rachel Fountain 4 months ago on Google
( 1 out of 5 )

Rubbish, avoid this company

KM
Kristina Menyhert 4 months ago on Google
( 5 out of 5 )

So far all good. Can’t complain. Thank you. 🙂 …

KL
Kamie Lee 4 months ago on Google
( 1 out of 5 )

Diabolical landlords. Horrendous customer service. Lame staff

DP
Dale Penfold 4 months ago on Google
( 1 out of 5 )

I have tried to call office and its 3.30 ..their machine said its closed??? I thought it was a business???

JM
James McKendrick 4 months ago on Google
( 5 out of 5 )

During COVID REPONSE IS EXCELLENT ( VULNERABLE ALDULT)

LH
Lesley Hunt 4 months ago on Google
( 4 out of 5 )

Good site, responsibly distanced

AS
Alina Stroica 4 months ago on Google
( 1 out of 5 )

Bad experience…zero consumer service.

DN
David Newman 4 months ago on Google
( 3 out of 5 )

Don’t do what they say they will,

CC
Carolyn Casserly 4 months ago on Google
( 5 out of 5 )

Excellent customer service

TL
Tina Lee 4 months ago on Google
( 1 out of 5 )

No response

KB
Kimberley Brooker 4 months ago on Google
( 1 out of 5 )

Awful communication

SF
Stacey Freeman 4 months ago on Google
( 5 out of 5 )

Very uelpful

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