Aura Gas average reviews all over the web

4.5
Total Reviews 80

Average reviews from all platforms

Average Rating 4.5

Average reviews from all platforms

  • 5.0
    64
  • 4.0
    5
  • 3.0
    2
  • 2.0
    1
  • 1.0
    8
Aura Gas reviews breakdown:
Google
4.5
80

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80 Aura Gas reviews on Google

BB
Bernadette B (Bernie) 7 months ago on Google
( 5 out of 5 )

I was amazed at the prompt service I received. From the visit of your representative on 9 Nov 22, who was very pleasant and helpful to the follow up appointment with your Technical Engineer, who was very informative and helped me …

SD
Stephanie Down 7 months ago on Google
( 5 out of 5 )

I contacted Aura Gas for a quote and within just a week my new boiler has been installed. The whole process has been very simple and efficient. The engineer was extremely friendly, helpful and tidy! He took everything away with him and left …

AM
Arc Morpheus 7 months ago on Google
( 5 out of 5 )

From initial call to supplying and installing the faulty parts, simply couldn’t have asked for better customer service. …

TI
Thomas Issa 7 months ago on Google
( 5 out of 5 )

Aura Gas deserve an Award for Excellence, they were extremely helpful and efficient and their Engineer Greg was particularly hard-working and got on with the Boiler Installation under difficult circumstances and resolved technical issues …

SG
shirley gibbs 7 months ago on Google
( 5 out of 5 )

Have been with Aura Gas for 5 yrs now, every year they service the boiler for me & whenever I’ve had a problem, I ring & they always do their best to get an appointment for me asap. Last week I rang late Friday afternoon, & an engineer …

AE
Aisha Elshaikh 7 months ago on Google
( 5 out of 5 )

I cannot sing their praises high enough. They; both engineers and telephone staff, were amazing from start to finish. Courteous, friendly, efficient and very very quick. …

LM
Lucifer Morningstar 7 months ago on Google
( 5 out of 5 )

Thank you to Auragas for syncing with me a time and date to fit in with my work especially those in the office who updated me on next available appointments. The guy who came out was lovely, he was efficient, thorough and professional and he went over everything that he did. Thank you kindly

MF
Maria Fuccio 7 months ago on Google
( 5 out of 5 )

Company has great communication, explaining every step of the way . Keeping you up to date when engineer will arrive . Who arrived in a timely manner who spoke well and executed the task well

DM
Donna Marks 7 months ago on Google
( 4 out of 5 )

I discovered Aura online in 2020. The quote and installation was quick and affordable. I was able to pay over 12 months using their 0% finance and a 0% credit card. …

BC
Ben Cooke 7 months ago on Google
( 1 out of 5 )

Do not use this company. Our landlady contracts them to service our boiler and carry out the gas safety certificate inspection. They are disorganised, frequently waste our time (with no real apology) and send sub-contractors to carry out inspections who treat tenants like second class citizens.

BH
Barbara Hawke 7 months ago on Google
( 5 out of 5 )

The chap who came was very friendly and excellent at his job. He sorted the issue out within 5 minutes. Very pleased with the service. Thank you.

DC
Debs Cox 7 months ago on Google
( 5 out of 5 )

Engineer arrived within agreed time. boiler service was carried efficiently and satisfactorily

KD
Kevin Davis 7 months ago on Google
( 5 out of 5 )

Maciej – who serviced the boiler today was on time, thorough and patiently answered my questions – in short – he did a great/professional job.

AL
Amigzaday López 7 months ago on Google
( 5 out of 5 )

I have had a great experience from beginning to end.
After two weeks, they have all sorted. Poppy kept me well informed before the installation, and Gary installed my boiler in one day with superb service. …

AA
Anne Andrews 7 months ago on Google
( 5 out of 5 )

This company is exceptional. From the moment I moved into my property and encountered problems they were quick and efficient to get everything working. Had a couple of queries since then. Quick response by phone and put my mind at rest immediately. Brilliant service. Highly recommend.

DM
Dave M 7 months ago on Google
( 5 out of 5 )

Good communication regarding window for the boiler servce. Engineer arrived on time and completed the service in a timely manner.

JC
Jane Cooper 7 months ago on Google
( 5 out of 5 )

Annual service took place this morning, the engineer was extremely knowledgeable, very polite and very tidy.
More importantly, he loved my cat, which showed me that he was aware he was coming to a home and all that happens is considered there.

AH
Alan Hughes 7 months ago on Google
( 3 out of 5 )

My wife and I are in our 70’s, I called this morning as the boiler has shut down with no hot water or heating. My 24 hour emergency service has initiated a call Monday pm!

JB
Jeremy Buck 7 months ago on Google
( 5 out of 5 )

The service engineer gave accurate advance information on his expected time of arrival. When he arrived he proved to be well briefed and carried out the boiler service competently.

VD
vivian Double 7 months ago on Google
( 5 out of 5 )

This company was quick to deliver, within a few days of ordering. It is an easy company to deal with. The boiler installers were very efficient and exceptionally pleasant. They hardly stopped to take breath. Once installed I was given a …

DB
Dan Bishop 7 months ago on Google
( 5 out of 5 )

Superb service from start to finish. The quote was simple to understand, didn’t feel pressured to take up the work and the communication on all aspects was very good. Steve, the engineer, was excellent – punctual, clean and tidy, very …

SB
Stevie Brown 7 months ago on Google
( 5 out of 5 )

My experience was absolutely fantastic Poppy was so helpful and kind. I was expecting the engineer to take all day in fact he worked so fast and finished early. …

AM
Ashley Malyon 7 months ago on Google
( 5 out of 5 )

Very impressed with our installation of our heat pump and tank. Plesent guys on the installation team.

IR
Imran Rahman 7 months ago on Google
( 5 out of 5 )

Aura Gas oversaw the install of my 1st central heating system. Louise would email or call on a regular basis making sure I had completed all paperwork not leaving any of my questions unanswered. …

SC
Steve Cole 7 months ago on Google
( 5 out of 5 )

I had a complete central heating system fitted. The whole job only took the gas engineer, Glen 2 days. He was excellent and very professional. Glen was very friendly and explained the whole process of the install during the 2 days. A great work ethic and a good asset to the Aura team. I was very impressed.

JP
Jitesh Patel 7 months ago on Google
( 5 out of 5 )

Fantastic team, on time, professional and friendly, respected the property.

JU
Judy Underwood 7 months ago on Google
( 5 out of 5 )

Just had Greg come and complete our annual boiler service. They are a consistently good company and I highly recommend them.
Always receive reminders of our appointments and the live update means you know when they will arrive

JA
Jacqs Adams 7 months ago on Google
( 5 out of 5 )

Aura Gas have been super! They very kindly connected my home to first time central heating. I was tremendously grateful for their professionalism, & skill, and especially their kind and patient responses to my questions. Thank you Aura Gas!

LD
lorraine daughtrey 7 months ago on Google
( 5 out of 5 )

Absolutely incredible service from this awesome bunch. I cannot speak highly enough of all of the team, including Ian, Symion, Louise, Poppy ….. and the lovely Gary who fitted my boiler. Hope very much to work with you all again.

AP
Alessandra Perna 7 months ago on Google
( 5 out of 5 )

AuraGas provided an excellent service fitting a new boiler system, it was not an easy one, given the attic location.
My overall experience was very positive : quote stage, great quality products …

LB
Lyn Bristow 7 months ago on Google
( 5 out of 5 )

Fabulous company and wonderful staff I’d recommend them to family and friends 😊 and yet …

MC
Matt Coulbert 7 months ago on Google
( 5 out of 5 )

Took two days to install my heating and must say very happy with the service, the man who come to fit mine, was a lovely chap, very hard working and knowledgeable. I would definitely recommend this company for a great job done

IB
Iain Buchanan 7 months ago on Google
( 5 out of 5 )

Just to thank you for my new central heating and hot water system and especially a big thank you to Louise who organised everything! A very efficient company who did everything they said, when they said they would, with a superb modern …

S
Suzanne 7 months ago on Google
( 5 out of 5 )

Thank you – it is such a relief to have a reliable heating system. I have already noticed the difference in efficiency – hot water is actually hot – my shower heats almost immediately! …

MM
M McManus 7 months ago on Google
( 5 out of 5 )

I had a new boiler fitted & the whole experience was first class, from office contact & communication to the aftercare. The standard of workmanship exceeded my expectations & I can only recommend the engineer & company as a whole. All COVID protocols were adhered to. Highly recommended & this is not something I do routinely!)

NJ
Nigel Jackson 7 months ago on Google
( 5 out of 5 )

Organised and completed the paperwork for a free thermostat installation. No hassle and no problem. The quality of work, cleanliness and friendliness of service from the engineer, Nigel, was excellent. I would not have been disappointed if I was paying full price for it.

C
Colin 7 months ago on Google
( 5 out of 5 )

Very pleased indeed with the service received. The engineer turned up on the day set, did the work very quickly and efficiently, and put the boiler in a better place than first suggested. It required an additional part in order to put the …

TI
Tim Isted 7 months ago on Google
( 5 out of 5 )

We had a really good experience with Aura gas! The initial inspection highlighted the issues i knew about from having other quotations and some others that i didnt. I was kept updated throughout the process. I was consulted on various …

KH
Kev Hall 7 months ago on Google
( 5 out of 5 )

Replacement gas boiler and new hob.
Gary turned up bright and early and started work immediately. Really nice guy who managed to run a new gas supply under our park home, not an easy task! The …

VL
Verity Lovelock 7 months ago on Google
( 5 out of 5 )

After having an absolutely extortionate quote by HOMESERVE to replace my broken boiler, I was SO happy to find Aura Gas. They were incredibly helpful and efficient from the beginning. Their correspondence was amazing, they were friendly, …

SM
Stuart McIntosh 7 months ago on Google
( 5 out of 5 )

Brilliant company. very efficient, arrived on time and completed the installation easily. all communications were professional, friendly and courteous. great people

WH
ws h 7 months ago on Google
( 5 out of 5 )

Extensive work was recently done on the property by Aura. I was very impressed by their service – friendly and attentive engineers. And very speedy customer service. Well done!

ES
Ed Searle 7 months ago on Google
( 4 out of 5 )

Received excellent service by young technician who fitted smart thermostat control to newly installed electric boiler. It was not a straight forward fix but he persevered and the final result is functioning well. Would recommend.

DG
David Graham 7 months ago on Google
( 5 out of 5 )

New boiler fitted by Aura Gas 15/11/2019.
From the first phone call all the way through to fitting this company has been very professional, the staff are very knowledgeable and helpful, the fitter was …

TB
Tim Brown 7 months ago on Google
( 5 out of 5 )

Steve serviced our boiler today and installed a smart thermostat. He was friendly, cheery, knowledgeable and helpful – a great service, thank you. Very informative email and text communications from the office.

NL
Nigel Langhorn 7 months ago on Google
( 5 out of 5 )

The engineer turned up on time as planned and was polite and respectful throughout. Everything was done quickly and effectively with minimal impact to our daily routine.

AR
Andi Rei 7 months ago on Google
( 5 out of 5 )

This was an assessment only but a good experience, no issues at all. Xxxxx

LR
Leanne Robinson 7 months ago on Google
( 5 out of 5 )

A clean polite Aura Gas engineer came to my property to fit me a new boiler as mine was old and temperamental so I thought it would be best get a new one before it packed up. …

IM
Ian Morgan 7 months ago on Google
( 5 out of 5 )

Recently had a boiler installed by Aura Gas and the service was excellent from start to finish. The final installation was a little more expensive than the online quote but this was explained by the surveyor. I would highly recommend this company to family and friends.

JE
John Elwood 7 months ago on Google
( 4 out of 5 )

I had a new boiler fitted he was was on time, very polite, and very helpful. Asked questions and asked for certain things to be be done if possible and the gentleman did everything. Was chuffed at what he did and very pleased with what was done .

MF
M. Fiaz Rasheed 7 months ago on Google
( 1 out of 5 )

Completely a liar company. Always give you fixed price quote but find some to charge extra. Very bad experience. Despite a confirmation of quotation words and quality of work via email, they did pass their words. They left me 15 days in …

AS
alan sheldon 7 months ago on Google
( 1 out of 5 )

Had nothing but trouble this firm previously. Now just over 1 year since installation. Aura Gas fitted new boiler and tank. A pipe connected to the new hot water cylinder leaked and flooded my dining room this week causing over £1000 …

AP
Andrew Pearson 7 months ago on Google
( 5 out of 5 )

I would like to commend Aura Gas for the excellent work of their service engineer Greg, who arrived on time early this morning as arranged and was efficient and pleasant during his visit.

PC
Pauline Campbell 7 months ago on Google
( 5 out of 5 )

Very conscientious engineer who solved the problem. Polite and tidy worker. I felt safe knowing the job was done properly.

WS
Wayne Stallard 7 months ago on Google
( 1 out of 5 )

I could not fault Aura Gas for the installation of the combi boiler. However be aware if you are an elderly customer who find technology difficult do not use this company. It will cost you £45 + vat to get an engineer out to help you make …

GO
Grumpy oldgit 7 months ago on Google
( 5 out of 5 )

Quality modern combi boiler expertly fitted at a good price, over £1000 less than BG. Polite engineer, very clean & professional. Great job from start to finish. 👍👍👍 …

AM
Abrahim Mosa 7 months ago on Google
( 1 out of 5 )

Sale man promise you what you want to hear gas engineer can’t deliver what you want to hear so be aware!!! Engineer left my house last week and I have 2 heater not working a non stopping leak in my kitchen and a boiler cover which open only …

WA
william atkins 7 months ago on Google
( 5 out of 5 )

Iam impressed they fitted my boiler on Christmas Eve not many firms would have done that they made sure I was not without heat over Xmas the man was so good and cleaned up after he finished from stat to finish I was kept informed about everything they were doing I would recommend them to everyone

EC
ELIZABETH Creswick 7 months ago on Google
( 1 out of 5 )

Our boiler broke down on Saturday morning. Phoned the number, and the office hours are 8 till 5 Monday to Saturday, but eventually got an emergency phone number and e mail address promising a response. We are still waiting after 2 further …

RH
Renaye Hawes 7 months ago on Google
( 5 out of 5 )

Fantastic service. Quick and very efficient. The call centre was very good too. Booking you in and looking after you. The engineer was very polite and professional. Would recommend 100%

JC
Joan Colk 7 months ago on Google
( 5 out of 5 )

Excellent service with installation of a new boiler, promptly carried out with minimum disturbance, return visit to check things out two weeks later – Would highly recommend

KF
K F 7 months ago on Google
( 1 out of 5 )

Booked a quote online for a Monday and received a call to say the system had double booked so i rescheduled for Tuesday between 8-10am but no-one showed up and there was no call explaining this. quite ironic considering the directors quote …

JC
Jon Clucas 7 months ago on Google
( 5 out of 5 )

Used aura gas to instal a new radiator and thermostat. The engineer was very polite and professional he cleaned up and left everything as he found it. Will be using them again in the future and Would definitely recommend to others.

LT
Louise Trist 7 months ago on Google
( 2 out of 5 )

Not impressed with their customer service. Engineer lied about going into my loft following a leak and the director who dealt with my complaint defended the engineer and effectively called me a liar! Engineer was also a sleeze who has, according to him, “dated most of his ex-customers”!!! Will not be recommending or using again!!

AN
A Nash 7 months ago on Google
( 5 out of 5 )

Fast service, no fuss, great customer service.

JA
Jaz Amos 7 months ago on Google
( 5 out of 5 )

Great experience with Aura Gas from start to finish.

RS
Robert Smith 7 months ago on Google
( 5 out of 5 )

The engineer, Darren Hill, who installed the unit really knew his subject. He was extremely good at explaining the installation and operation as well. Please pass on our thanks.
Bob

PF
Pete Foster 7 months ago on Google
( 4 out of 5 )

Offered Nest heating thermostat in collaboration with Havant Borough Council. Engineer arrived promptly at 08:00 wearing a facemask, introduced himself, removed his shoes, checked extant thermostat configuration and proceeded with new …

CK
Chris Kirby 7 months ago on Google
( 5 out of 5 )

After the boiler was installed I started a monthly contract with Aura Gas as my elderly mother lived with us. If there was a problem I phoned and Aura Gas would send someone in the same day

SK
Stan Kruszelnicki 7 months ago on Google
( 5 out of 5 )

just had boiler and hob fitted by Greg Morris. wow this guy is great. really good work and nothing seems to faze him you have a great asset don’t lose him

RO
Rita Otterway 7 months ago on Google
( 5 out of 5 )

Arrived on time and very good

DA
dave anderson 7 months ago on Google
( 5 out of 5 )

We welcomed Jeremy into our house, he explained the whole process and time lines. Honestly we couldn’t have asked for a better service. Highly recommend Aura Gas

SH
Sue Hough 7 months ago on Google
( 1 out of 5 )

I have had to chase this company for the service for the 2 years I have had the contract. Each year the have upped the price. After the service my heating didn’t work, when I rang the company I was told I was low priority and they couldn’t …

ML
Mike Lannary 7 months ago on Google
( 5 out of 5 )

The installers were kind considerate and very helpful,, I would recommend Aura Gas to everyone in need of central heating

AC
Angie Charlton 7 months ago on Google
( 5 out of 5 )

Aura fitterd my elderly mothers combi boiler they were fantastic especially Steve the fitted he was fabulous nothing was too much bother . The whole experience from beginning to end was great and would definitely recommend them Thanks afain

JL
June Lancaster 7 months ago on Google
( 5 out of 5 )

I was very pleased with the service that Aura Gas provided , the gas fitters were very professional friendly & helpful, explaining what they were doing, I highly recommend them .

SS
satnam singh 7 months ago on Google
( 3 out of 5 )

boiler fitting service was ok, not the best, but staff at aura gas and rude, thought it would be funny to call me by another name and didn’t have any explanation of why the did when asked.

RB
Richard Butt 7 months ago on Google
( 4 out of 5 )

Service engineer arrived on time was polite and efficient. Thanks.

PB
PAUL BROOMFIELD 7 months ago on Google
( 5 out of 5 )

Whole experience was so stress free Fantastic communication Fantastic organisation and the engineer (Steve Bell ) was polite on time professional clean hard working and very knowledgeable and was a pleasure to have in my home 10 out of 10

JI
james iuliani 7 months ago on Google
( 5 out of 5 )

Had my old boiler replaced in February 2022 by aura gas. The whole process was extremely efficient and professional.

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