Utility Warehouse reviews

Our UW ambassador Georgina, explained everything so clearly, we happily signed up. Nothing has happened since to change our minds.
When the energy prices rocketed, UW got in touch with a fixed price deal, that …

So pleased I joined uw. Not only are my bills a lot cheaper, their customer service is excellent, any questions are dealt with in a pleasant and efficient manner. …

Thought it was too good to be true, but it isn’t. Combining Gas, Electric, 3x Sims, Broadband and boiler cover helped save us nearly £900 a year. Using the cash back card with a minimum of 1% going to paying off said bills means you save so more than expected.

Easy to move the utility bills phone and TV to this company. One bill per month and I am well pleased with the savings I have my heating on through the day. I would highly recommend Utility Warehouse. Best thing I’ve ever done.

Utility Warehouse have been helpful and efficient when conducting business. They have responded quickly and I have been able to deal with human beings rather than chatbots. I’ve given four stars because when I took over my property from my …

Took a while to switch to UW as caution these days is second nature. I have been very pleased with their communications, the ease of understanding their clear billing and most of all, so far no unexpected huge price hikes. I look forward to continuing with them.

I’ve been with Utility Warehouse since they were a new company. Absolutely brilliant! I am constantly recommending, with my bills as proof, as I am accused of exaggerating the fair prices and excellent service. I have never found such an admirable firm UW. Thankyou ‘Utility’!

I am so tiered of battling with this company who lied and told me they could save me money after looking at my bill nearly 2 years ago.
Set up my direct debit to show i am paying less and didn’t tell me what i was …

This company’s budget plan allows them to set overestimated and unjustified calculations which as a consumer you have no control over resulting in huge amounts of credit on your account which they refuse to refund until the end of your …

Offered a smart meter appointment. Booked in 6 months ago. Didn’t turn up and no correspondence on the day… still nothing to this day. Tried to re-book again, told now can’t due to no availability. Logged faulty (un-safe gas meter) told that someone would be in touch. 2 months later, still nothing. Not great….

If you want to acquire any of the following then sign up with UW as your energy service provider: High blood pressure, heart attack, a stroke, brain aneurysm. …

Utility warehouse are a good provider of services, but to get the best value for your energy you need to take out a few products (I.e. I have taken out gas, electric, broadband, cash back card and mobile phone to get the cheaper energy …

My smart meter has never worked correctly ,even though someone came out ,only shows electric usage and not the gas

Utility Warehouse is brilliant, the best move I ever made from British Gas and British Telecom.
They have their local reps who are more than happy to help with any query and …

I have had broadband service with UW for a year. I called a few times to ask to look into the service because we simply NEVER had any internet. Then they sent me those messages your problem has been resolved, but after 1 day- no internet …

Please don’t use this company I was in debt with them I think I managed to pay it off. Because ever time I have ring them up I get passed around from person to person they give me different figures on what I owed sometime they owe me. …

Took me on as a new customer – other bigger names just refused. No fuss and easy to sign up. Allow me to pay by variable monthly direct debit (my previous supplier cancelled this and wanted an extortionate amount up front every month). …

I am absolutely appalled by the service I received from Utility Warehouse. From start to finish, the entire process was a nightmare. It started with the wrong gas services being provided to me, and it took an excruciating six calls and a …

Great customer service. Great savings on my utilities and having my services on one bill makes life a whole lot easier and I love the fact there is more than one way to save money at a time like this. Keep up the great work UW

I recently had a terrible experience with UW who I have been a gas and electricity customer with for two years. A third party agency employed by them attended my address and advised that I had missed a payment in may to the value of £139, …

Installed solar panels on my property paid a lot of money in cash. Now producing energy and exporting somewhere. Trying to connect to their SEG scheme but no luck for 5 months. There no chance to speak with write person. They not answer emails and what can you do???

Excellent service. New to UW and had problems with my phone connecting outside. I could not fault the service provided to sort it out. So good to actually talk to someone who could explain what I needed to do.

Been a very good experience. Our agent Paul has been great. Any problems and he’s sorted it out very quickly.

I really loved the friendly service delivered by your employees today. I love the way you conducted your services and will definitely recommend in the near by future to continue to use your service.

Wouldn’t recommend to anyone. Customer service is an absolute shambles. Had problems with broadband for 7 month’s and after constant phone calls to them and also having to upgrade to an unlimited sim so I can work from home tethering, they …

Saved me loads of money, all my utility bills are all in one bill so easy to manage. Excellent customer service

My experience has been quite smooth and efficient, I’ve purchased boiler/house cover ,and so far so good.

Avoid utility warehouse at all costs for your home and energy services. They will drag you in with promises of low bill, then shock you with sky rocketing bills. Terrible customer care.

Brilliant company got most of my things with them gas,electric ,mobile,broadband,and my boiler cover my bills have never been as cheap also if I ring them they answer almost immediately and are so helpful and polite they get things sorted right away 100% recommend Utility Warehouse.

Customer service is non existent. Telephone waits are a minimum of 2 hours on a good day and staff aren’t properly training to deal with queries when you get through! When sending emails they struggle to read them and ask for information …

They didn’t submit my meter when I moved in so I ended up with someone else’s debit more than £5000. Luckily for me, I took a picture of my meter the day I moved in and sent to my agency as well that day. After escalation with the Ombudsman they still recalculated it wrongly, in their favour, of course

It’s taking over 6 weeks to set up an account with UW.. and still counting. Shocking customer service. On the phone they are arrogant and they can’t resolve anything and it takes over 2 weeks to get a response via email. The whole experience with them is appalling.

We are delighted with the superb service we are receiving from Utility Warehouse, both with the cost as well as the friendliness and courtesy of the staff.

Seemingly a very good service for quality and Price. Also, offers cashback which helps. In a cost of living crisis, UW, looks an even better option to consider. Updated App makes things clearer

Asked for smart meter for gas still not been done and B-road band hit and miss. Other than that there ok

UW are the first utility company with whom I have actively enjoyed dealing. The service that they provide is first class and their staff genuinely appear to care, should a problem arise (which it very rarely does!). Their rates are highly …

So far everything has gone well, I only signed up a couple of months ago. It was a smooth switch over, any minor glitches were sorted out quickly without having to spend hours in call centre queues. My contact could not have done more to …

We recently moved to Eastbourne and needed a new utility provider. I made calls to various companies but struggled to get anyone to talk to me… until I phoned Utility Warehouse. The guy I spoke to was so helpful and guided me through the …

Not good supplier because when you use both Gas + Electricity + Boiler contract + SIM only Mobile contract then you get best price but when you stop mobile contract then they will charge higher price for Gas & Electricity (I took SIM deal …

My best decision yet. Awesome tariffs for broadband and phone. Good prices on energy(electric and gas)
Seamless service, customer support always at our beck and call, immediate response to queries, loving my cashback card at these economically-trying times..

I have saved a lot of money by changing to Utility Warehouse. Great having all bills in one,know exactly what I’m paying each month. Gas,electricity,broadband,phone,mobile phone all in one monthly payment. …

Very pleased we changed our gas and electricity supplier when we did. Service from UW has been excellent. Thank you.

I’ve been with UW since 2012 excellent service and great Ap .
It’s so convenient to have all my bills in one place and payments all going out together.

This company I am not happy because the most expensive and wrong meter reading they are given me 1318 kWh gas on May’s 2023 bill we live 2 bed flat we back to at home evening 4 -11 used and weekend we used gas 4 hours for weekday why this …

It’s just so convenient having all the supplies on 1 bill, and knowing you will always be on the best tariff.
Also the discount card is good as you get money off your bills for just doing your normal shopping, I’d recommend them to anyone.

My UW Representative Julie McKraken was fantastic, she really went the extra mile to help me & answer all my questions. So far everyone I have spoken to at UW has been helpful and professional. Having one bill for all services and an easy to navigate app is a plus for me! Thank you Utility Warehouse!

A truly terrible company. They have got our bill wrong every month for nearly two years . Customer service never call back and they have cut off our internet twice when the problem is all down to their own incompetence. To be avoided at all costs! .

Im am very disapointed in the service.
I moved in to a new home and gave UW the meter reads.
They failed to apply the opening ballance to my account and took the meter read …

Pass from pillar to post for 2 hours finally thought I was getting somewhere to get my broadband reconnected. Then after waiting 30 mins added to the 2hours I got to a Craig. He then forgot to switch to another call and was rude about me to …

We are still waiting for our Smart Meter and it’s costing us a lot of money because we are on a Variable Tariff….if you have an ASHP and Electric Vehicles it really matters! …

Great service through energy bills and simple to add your readings.. took a sim card package 3 months ago but cannot get my phone number to change so not using it…also boiler cover doesn’t give you a yearly service

Horrendous service, cause me stress and anxiety for a problem u have created. Passing bills to a debt collector for zero reason and im not even a tenant.
Going speak to my lawyer to put forward acase horrendous company. …

Very straightforward to join. On line bills are accurate and government subsidy applied automatically which meant I didn’t have to apply for it. Bills are easy to understand and debits are taken when they are supposed to be.

Boiler cover 😡. Third year of paying for annual service (only 1 carried out). Last Autumn we had a service and a small leak identified. Still waiting for the referred engineer to turn up despite calls and emails. Not great as the small leak …

First class service with this energy company. Always easy to speak to someone, always answer emails. Deal with any problems quickly. Bonus is the cash back card with money of your monthly energy bills. I would definitely recommend them.

Very good internet provider . Affordable aswell. Very helpful whenever I’ve got a problem would definitely recommend

Customer service is definitely the biggest selling point with utility warehouse. Everyone is so helpful even if it’s the smallest question! Plus I’ve managed to save money so it’s a win-win!

When we moved here, no other power supplier would take us as there was a night meter so we were stuck with Utility Warehouse. We had meters changed to smart meters and night meter removed on Christmas Eve but the smart meters have never …

Extremely unhappy with this company we are currently in the process of contacting the energy regulation authorities ,despite giving them all the information they have asked for and spending hours chasing with phone calls and emails they …

Money seems to be disappearing to quickly on smart meter monitor also topped up 3 separate times and the gas never got credited leaving me no gas I called and they gave me codes to put the £20 back on but all day still nothing i would have lost all the money I paid if I didn’t realise, how many other people haven’t noticed ?

Very pleased with the whole service. It’s nice to have a real person to talk to who can actually help if you have a question or problem. BT should take note!

Looks good but am still waiting for broadband internet Smart meter and mobile phone iphone14 never got that I did email them text phone message so how long will be to get this done want it now

Very pleased with the changes I have made with the help of your Portland rep, Charlie Flavel, very helpful with all aspects of the changeover, already saving money, and very pleased to have a nice rebate of my credit from my previous utility company, well done 👏 …

If it wasn’t for the help I have received off UW I would be in dire straits. SSE have a lot to answer for.
UW offer a cashback card, min 1% on each purchase. What you earn goes toward …

A little bit slow to get the cash back card at the beginning but great since. I have electricity and WiFi and the cash back card. I have oil fired CH, would use gas otherwise. …

Would give no stars if I could. My smart meter is not showing any readings that I can understand and have requested a check 6 months ago. Sent photos for check meter to be installed 4 months ago and now being totally ignored. …

AVOID AVOID AVOID

You would think getting a top up card for a new meter after the old one broke …

To date I have found UW, to be very efficient. My gas and electric were changed over without any hic ups, and at my request a smart meter was installed for the gas and the electric updated. Due to sickness I had to cancel the first …

The customer service from these guys is amazing! Really helpful whether it’s for energy, broadband, mobiles, boiler & homevcover, cashback card or billing and payments they know what to do and they do it. No nonsense. Great service. Oh and at a great price too.

Problem not fixed yet but was phoned by company and promise of getting it sorted within a couple of weeks. 100% better service than British Gas

Amazing company, best customer service – most simple user experience & interface – by far the best company I have been with!

I decided to joing UW however the experience as a customer has been shockingly poor. The miss communication between departments is horrendous. They took over the incorrect property then did not contact me to let me know when they would be …

Even their easy to use app is miserable when it regularly shows the User, when they check their balance, how unreliable is the ‘automated’ top-up system.
Received some terrible technical advice from them, resulting in a £169.50 loss …

semi urgent emergency with fault on gas meter, inconsistent and conflicting information given by call handlers over several phone calls on remedying situation. Frustrating !

I have only had a good experience with UW. I have just made a question regarding an alleged change of electricity meter change that has not occurred. The girl I spoke with was very polite and helpful. Obviously I am awaiting the answer to my issue and hopefully UW will resolve this quickly

I’ve been with utility warehouse for 4 years and they are always a pleasure to deal with and have great customer service every time on the phone. if your considering this company you really should go with them.

The boiler cover is appalling, 2 days to come out. British Gas Homecare cover wipes the floor with them

I am very pleased with Utility Warehouse. Nearly all of my bills are now under one roof and it makes it simple to check what’s going where and keeping a reign on my spending. I would certainly recommend switching to them.

Since 17.10.22 I have been in regular contact with Utility Warehouse in an effort to get my gas and electric services switched on with a credit account payable by direct debit. Ten days later all they’ve done is pass me around the different …

Absolutely fantastic company, very easy to sign up to. My rep was brilliant. Nothing is too much trouble, highly recommend.