Total Reviews 56

Average reviews from all platforms

Average Rating 3.3

Average reviews from all platforms

  • 5.0
    29
  • 4.0
    2
  • 3.0
    1
  • 2.0
    3
  • 1.0
    21
Spire Alexandra Hospital reviews breakdown:
Google
3.3
56

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56 Spire Alexandra Hospital reviews on Google

MH
mike h 7 months ago on Google
( 5 out of 5 )

NHS patient referred by GP for small surgical procedure on left hand…
Required to wait in car until collected by staff, private room to wait until my place on surgeons list. …

SW
Sarah Woodman 7 months ago on Google
( 5 out of 5 )

Outstanding care. The members of staff in reception always smiling and so helpful, quick response to calls and emails. I saw Mr Penman a few times who was lovely and genuinely wanted to help. One of the treatments was in x-ray department …

AC
ABBA Chique 7 months ago on Google
( 5 out of 5 )

Couldn’t fault my treatment as an NHS patient here for knee surgery.
All staff were very friendly, professional and reassuring. They made me laugh too, which helps ease the anxiety of an op, and distracts from it all. …

CG
Cat Graham 7 months ago on Google
( 5 out of 5 )

I was a bit apprehensive of how I would be treated as the reviews aren’t the best for being an NHS patient going here however it is the best care I have ever received. Every single member of staff feels like a friend and the doctor was …

ML
Matthew Lawton 7 months ago on Google
( 1 out of 5 )

I just wanted to pay to check the quality of my swimmers in preparation for a baby. Should be just a simple test which I’m happy to pay for privately but no, they want more money! I for some reason have to pay for a consultation first which …

SA
Samantha Andrew 7 months ago on Google
( 5 out of 5 )

Absolutely amazing staff, Mel reception manager was amazing so supportive and checked in on me throughout my whole procedure, my anesthetist was so supportive and geld my hand throughout, the doctor Mr reddy was quick and efficient. …

PH
Phil H 7 months ago on Google
( 5 out of 5 )

Attended The Spire many times over the years, never had a single problem. Very good service.

ND
Natasha drew 7 months ago on Google
( 5 out of 5 )

I thought I would use my private healthcare as nhs wait time was 21 weeks. Haven’t been to this hospital before wow I was impressed. The staff was friendly and my dr was lovely and explained things to me well. I would highly recommend using this hospital

JP
John Parkinson 7 months ago on Google
( 5 out of 5 )

Just been through a couple of pre surgery appointments. Everything ran like clockwork. Had to cancel one due to a family bereavement and they couldn’t have been more helpful and understanding arranging another was so quick and straight …

LC
L C 7 months ago on Google
( 1 out of 5 )

Avoid this hospital at all cost. I am so stressed. Staff are rude, They don’t care about you if you’re NHS. Complaint made still no resolution, I’ve been told get on with it basically. They all stick together and turn on you, and will leave …

LS
Lorraine Stroud 7 months ago on Google
( 5 out of 5 )

I had a thumb operation at Spire Walderslade Kent as a NHS patient , through the whole of my experience at this hospital I was treated with great care , I would like to say a BIG ! thank you to Professor B Singh , Bijayendra and team also all the delightful team on Copperfield ward . Thank you all .

AH
Anna Honeysett 7 months ago on Google
( 5 out of 5 )

What a great experience, thank you so much to everyone that looked after me especially chi chi. I was nervous but was made to feel at ease. Everyone was so friendly. Thank you …

MH
Mark Hilden 7 months ago on Google
( 5 out of 5 )

I was referred by nhs and I received amazing care here right from the start. All the staff from reception, nurses and dr are so friendly and seem like they enjoy their job and really care about the patient. Can’t thank them enough for their help.

AU
aeroaviation UK 7 months ago on Google
( 5 out of 5 )

In for a new Hip replacement so far I’ve had opp procedure with pippa this was exceedingly professional 5stars
Today had hip joint clinic with a nurse and a physiotherapy 5 stars absolutbrilliant can’t sort these guys enough off

C7
Caterham 7 7 months ago on Google
( 1 out of 5 )

For a private hospital probably the worst experience I have received. Good luck trying to get hold of anyone.

NS
Nikki Stylianou 7 months ago on Google
( 5 out of 5 )

Spire have been amazing to me, they made my surgery so smooth and calm and was very reassuring. Dr Penman was excellent again very reassuring, done an amazing job at helping me get a diagnosis and was very clear and informative before and …

JS
Jason Smith 7 months ago on Google
( 2 out of 5 )

My wife was previously booked to have surgery at The Spire Alexandra, however it was a complete debacle. They lost her blood results, cancelled her surgery (which she had waited 4 months for) 3 days before the date and then gave her a new …

LH
listenlearnview Haldane 7 months ago on Google
( 2 out of 5 )

Dont answer phones both admissions and the central operator. My spire doesn’t enable you to send messages although I did find a way by replying to an old message. Uses Egress which is a secure is a pain to use and not possible if you want …

MD
Marion Dormer 7 months ago on Google
( 5 out of 5 )

From My first visit to the Spire Alexander to see my consultant Mr R Jain the receptionist ladies and the ragiographist were very friendly and Welcoming.
The pre-op nurse was lovely and gentle when taking blood and her instructions to …

AA
Amanda Anderson 7 months ago on Google
( 1 out of 5 )

Had my operation cancelled twice with very little notice, has cost me well over 2k in loss of earnings to date with at least another 1k when/if i ever actually have it. My kids had built up to mummy going for the operation twice so have …

TM
Tegan Marchant 7 months ago on Google
( 5 out of 5 )

Amazing experience. Every member of staff were extremely friendly, helpful and super understanding with my mental health and anxiety. I knew what was happening and was talked through every step of the procedure and process. Their bedside …

JK
john kennedy 7 months ago on Google
( 1 out of 5 )

Just been asked to leave whilst waiting for my wife, who’s first language is not English so may need some assistance, as they are still strict on covid. I can get on a plane for 12hrs go to a pub or restaurant for as long as I wish but …

AA
Adham Albassiouni 7 months ago on Google
( 1 out of 5 )

Good facilities, unprofessional staff. Booked in for a procedure, they sent me a pack that didn’t have all vital information about the procedure. Nurses are unprofessional, leaving the doors opened all the time, need to repeat a request few …

KH
K H 7 months ago on Google
( 5 out of 5 )

I would just like to express my thanks and appreciation for the wonderful treatment and care you all showed to me following my recent hysterectomy.
I was extremely nervous and daunted by the fear of the unknown but you were all …

CB
Carol Blaber 7 months ago on Google
( 1 out of 5 )

Disgusted!!! My niece came to this excuse for a hospital and was treated like a leper…staff commenting offensively with ‘ughh..you’re an NHS patient’. She’s gone through enough without being treated so badly.You need to sort your staff …

MW
Michael Watkins 7 months ago on Google
( 5 out of 5 )

I have had full knee replacement performed on both knees at this hospital in June 2016 (right) and March 2017 (left). The treatment, accommodation and post op care were all excellent. The surgery was carried out perfectly by Mark Norris. …

SH
Stephen Harding 7 months ago on Google
( 1 out of 5 )

I will not write a review as such, I will copy the letter I sent to them today, which explains everything. …

IH
Imran Haq 7 months ago on Google
( 5 out of 5 )

Very good hospital, it’s private but well worth it, my dad basically became crippled and no NHS doctors would help. He went private, and these surgeons gave him his life back. He’s walking and living life as normal again.

RT
Robert Thorneycroft 7 months ago on Google
( 5 out of 5 )

If you have to go to hospital I can’t recommend the Spire Alexandra highly enough. The hospital itself is more homely than ‘clinical’ which promotes a more relaxed and comfortable environment than some of the newer hospitals I’ve attended …

JC
John Chapman 7 months ago on Google
( 5 out of 5 )

Excellent care and attention from the staff during my recent visit for a small operation, paid by NHS, from arrival greeting in morning until my departure late afternoon.

GT
Glo Thienel 7 months ago on Google
( 4 out of 5 )

Excellent service. My second referral here. Very professional, clean. Staff very helpful

PP
philip page 7 months ago on Google
( 5 out of 5 )

I highly recommend this hospital. The staff are absolutely lovely and .made me and my disabled wife feel at ease. My wife had earlobe reduction and I am very impressed with the results. Better then I imagined

RT
RAIMONDAS TEISERSKIS 7 months ago on Google
( 1 out of 5 )

after 10 min speak with doctor about my child problem cost me 175£, when i was explain doctor what is problem he just said dot worries. Cant believed job done dont check, no test. wasting time. Thanks for nothing.

GF
grace friedlander 7 months ago on Google
( 1 out of 5 )

I havent been there ive had to cancel i think they are going too far with all the covid rules way over the top making people feel horrible with thier enquiries and questions

PY
P Y 7 months ago on Google
( 2 out of 5 )

Paid for consultation for my child for a rash on his skin. The diagnosis was inaccurate and the prescribed medication was wrong. Expected better standards considering the money I paid for 15 minutes.

AB
Antonio Basini 7 months ago on Google
( 5 out of 5 )

Staff are very friendly and helpful. Philippa went out of her way to help me with my problems. Thank you for going above and beyond.

SB
Sean Bacon 7 months ago on Google
( 5 out of 5 )

Very professional & caring service. Made my 10 year old daughter feel at ease so she could have her micro surgery on her ear. Thank you.👍🏼 …

ST
Sabrina T 7 months ago on Google
( 5 out of 5 )

All the staff there are great. Made me feel very comfortable. I felt very looked after

RI
Ray Ixon 7 months ago on Google
( 3 out of 5 )

Staff not very friendly especially reception staff, felt like it was a chore rather than a service being provided.
Scan procedure was ok though.

JH
Jackie Huggins 7 months ago on Google
( 5 out of 5 )

Went today to have an MRI scan the staff were so caring and reasurring really made me feel calm and looked after.

MC
Ms Coco 7 months ago on Google
( 4 out of 5 )

Was seen by Consultant Miss Hassanally at the Spire Alexandra hospital. Staff were friendly and helpful. No complaints

AR
alan rahman 7 months ago on Google
( 1 out of 5 )

today had an appointment and the lady was very unprofessional rude she treated me very bad i will never go back and would never recommend this to anyone

JM
Jacqui Moore 7 months ago on Google
( 5 out of 5 )

Took my son to Dr Shall today, great service and friendly staff.

AW
allan worsley 7 months ago on Google
( 5 out of 5 )

Brilliant service seen 15 min prior to appointment excellent.

HP
Hugh Porter 7 months ago on Google
( 5 out of 5 )

The hospital has always remainded open – although well signed it is set back a little from the road in the trees.

SM
Scott Miller 7 months ago on Google
( 1 out of 5 )

Don’t bother …. too busy to help. So disorganised

AA
Alan Ahmad 7 months ago on Google
( 1 out of 5 )

Rubbish service and rubbish people in the reception no manners

LM
Lady Monroe 7 months ago on Google
( 1 out of 5 )

Awful , don’t go here if you want a nose job, looks the same and I paid all that money 😡😡 …

DW
Donna Worsfold 7 months ago on Google
( 5 out of 5 )

Very nice staff are very nice as well xx

HS
Halil Sozen 7 months ago on Google
( 1 out of 5 )

Nhs does the things faster than this place

PL
Pawel Lasota 7 months ago on Google
( 1 out of 5 )

Not very helpful reception.

FD
Francis Dwumfour 7 months ago on Google
( 1 out of 5 )

Wud not recommend to anyone

�P
Žydrūnas Ptašnikas 7 months ago on Google
( 1 out of 5 )

Wud not trust this people

DP
Domenyke Prado 7 months ago on Google
( 1 out of 5 )

not very helpful people

ML
musica lui andrada 7 months ago on Google
( 1 out of 5 )

Never go back thread again

DB
Daniel Bellinger 7 months ago on Google
( 1 out of 5 )

Rubbish

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