Wansbeck General Hospital reviews

Due to incredibly bad health anxiety, I’ve had to visit the walk-in centre a lot recently and all of the staff there have been AMAZING.
They didn’t treat me like a burden or a waste of anyone’s time and fully …

Today my partner attend the fibrescan and Bill Evans do this. This guy is very politely and very professional. He explain everything very clear so we back to home with peace of mind. Thank you Bill for your service and we wish you well and your family 🙏 …

Can’t thank all the staff in Ward 15 enough. I had an afternoon urology related procedure yesterday which I was very nervous about. They were all extremely comforting about it all and helped to keep me calm whilst laughing all the way. …

Review submitted by David Palmer.
I would like to proffer a huge compliment to all NHS staff involved in my treatment at Wansbeck General Hospital as a day patient in ward 15. All involved were …

Absolutely first class. From Reception to Triage to treatment. X Ray included.
My visit today to A & E was exceptional.
Every stage of my experience was excellent. I felt very well looked after and left feeling safe and cared for. Thank you all.

We are new to the area and I visited my GP about a painful knee. He ordered an X-ray and after a little wait I rang Wansbeck to see if they had the form. The answer phone message said they had a drop in clinic so I popped down. Having never …

The hospital itself when it comes to care is amazing, my 1 star comes from one of the staff members putting a safeguarding concern in to social services, advising social that I left my children in the car while I took my youngest to get …

Went in on 6th June for knee replacement surgery, couldn’t fault the staff in Ward 15, theatre staff, recovery staff and the amazing staff on Ward 10, from domestic staff, nurses, physios and ward manager, they were all brilliant, thank you all so much.

Having stupidly fallen out of my loft hatch on 30/12/22 and damaging both shoulders my wife took me to the minor injury unit at the Wansbeck. I was triaged, examined, x-rayed (twice) , seen by two nurses and a doctor, strapped up and given …

Just got home from Wansbeck I went in to Ward 15 for op and out from Ward 10 next day. All NHS staff from meeting Surgeons secretary, pre assessment NHS equipment who delived my aids before op Every member of the Surgery team Nurses cooks …

My fiancé was in at 8am this morning to the walk in clinic and I can’t thank the staff on today enough! He could hardly breathe after being told by his GP that it was just the after effects of covid, to sit upright and he didn’t have an …

Unfortunately our appointment had to be cancelled twice previously and yesterday they were not expecting us due to a new outsourced call centre causing chaos with all the bookings, however a lovely receptionist managed to sort us out, she …

Just come home from ward 15 after day surgery. I received brilliant care. All staff involved in my care were absolutely fantastic. They were kind, compassionate, reassuring and professional from admission to discharge! The hospital itself was also very clean and hygienic.

Brilliant team of people, so busy today but everything like clockwork. So grateful for the amazing hard work.

Partner made an appointment with 111 on the phone and the walk in centre cancelled it without telling my partner and as soon as she got there they turned her away, when she may have a concussion and due to the injury cannot sustain mobility for long.

Hospital immaculate very calming environment MRI team fantastic ✅
Canteen breakfast was great staff pleasant
All the cleaning staff I met working hard all said good morning proper place.
💝 …

Ward 15 (Day case surgery) were amazing yesterday! I can’t thank the theatre team, nurses & anaesthetic team enough. I was so nervous but they made the experience do able, lots of smiles and laughter along the way. Never thought I would go …

Had to go there twice a month thanks to very inefficient nurses the first time. The receptionist was fine, but the GP and assistant nurses didn’t seem to know what they were talking about or doing. The nurses forgot to give me leaflets …

Refered to the Urgent Care Unit by NHS 111 because my own GP surgery had no urgent appointments left. It’s an hours drive from home so Berwick needs a unit like this. Anyway, everyone I dealt with was very patient, professional and …

Staff are great but parking is horrendous.
Northumberland NHS management should be ashamed.

Dr Coulson is an amazing Rheumatologist, she goes the extra mile to help ease your pain A++++ all staff are kind & understanding

I turned up for an outpatients appointment which was stated on the letter I received, I went to book in for my appointment only to be told the appointment was a phone appointment, this then resulted in me missing my appointment

Currently on ward 10 at Wansbeck after a hip replacement today.I would like to thank Mr Inman and his team who were very kind and reassuring during the whole procedure.Also thanks to the lovely nurses on ward 15 and ward 10 who are again very kind and nothing is too much trouble
Thank you all

Lovely staff but need catheter changed and nurse done it wrong went back been told nothing they can do attuide changed

Today I attended the Medical Day Unit for blood tests. The staff were amazing, and because I have many fears of needles, the Sister in charge explained everything and was so grateful that she was there ❤. Job done with no issues at all. …

No doctors on throughout the day but still wasting money keeping it open when they can’t treat people. …

Was there yesterday Monday bed 17.. I cannot thank the staff for all the care and attention that was given to me yesterday. The ward staff and it was Zoey first day. She did so well. The theater staff too especially my …

Lady at receptionist seemed like the type who was just desperate to go home and complain about her day, the nurse who I spoke to and who found a GP on my behalf was a lovely lady who was accomodating and friendly but efficient and helpful. …

ACDF patient. On ward 10 The care I received from the staff was absolutely first class. I can’t thank yous all enough for everything did for me. You are all doing an amazing job in these harrowing times. All staff were very welcoming from …

Would happily give a galaxy of * from arriving I’ve been well cared for from the staff that make the tea and make sure I was comfortable ♥️ to all of the op theatre specialists and Dr inmann thank you all 👍👍👍♥️ …

For a normally busy hospital it was very quiet but I think that was due mainly due to the time of my appointment. Cleanliness was excellent, safety paramount for both staff and patients. If you have to need to use this hospital I have no …

Went to urgent care everyone was so friendly and helpful all the staff i had contact with introduced themselves with their first names made me feel really relaxed, was seen to efficiently and promptly , kept informed of what was happening …

I’ve been in many NHS hospitals and seen the horrors. But the staff and the organisation here are absolutely fantastic. So helpful, so caring. An example for the rest of the NHS. But it’s the staff that make it exceptional.

From the male nurse who took my blood pressure, to the lady up in lung function to Dr Green, who was very kind, to the lovely asthma nurse & the sweet lass who took my blood from me & no it didn’t hurt & to all the wonderful nurses on the …

After a bad fall and a fairly complex wrist fracture I was admitted onto Ward 15 on 14th August for an operation. …

Came into ward 8 and had fantastic care from the lovely North Tyneside staff who are relocated here for the time being. A big shout out to Sister Clare , what a lovely caring nurse. …

My husband attended ward 15 day procedure unit today for a very sensitive procedure which was more difficult due to previous life experience. He particularly would like to thank his Consultant anaesthetist Ms Hall for her kind and …

On entering the hospital there is plenty soap dispensers there all over the place you can disinfect your hands every 5 to 10 feet. The nurses were terrific thank you for being so respectful ❤x

Same old same old , friendly staff and not much of a waiting time for bloods being taken

I was on ward 15 for day surgery. The staff were amazing, very caring, reassuring and attentive from start to finish.

Horrible service I rang them and was in a queue for 6 mins for them to answer to then put me through to the maternity section and the phone was ringing for 10 more mins trying to get through and no one answered it then put me back to the …

Over the weekend I suffered the misfortune of standing barefoot on a stone resulting in some of it becoming lodged in my foot. On doctors advice I was told to go to the walk in department at Wansbeck. The staff were excellent including Dr …

Would like to thank ward 1 at ashington hospital for looking after my Dad they are amazing team the care they gave my dad in his last week was so peaceful and they go far and beyond to make him so comfortable and kerry the sister is a angle thank you all so very much angles x

Saw miss carney today in colorectal, she was amazing with my 84 year old mum , easy to talk to and very patient, excellent service.

Was seen after a few hours but the doctor was amazing had my child with me and I was seen by a lovely doctor and because I said she was amazing and just sat and waited till I got seen he went out the back and get her own teddy to take home with her. she was amazed and wanted to go back! Was lovely

I visited the walk in centre here on Friday 6th of July for a minor ailment. The nurse, Doctor, and the young man on reception were all friendly, polite, and very professional. They are a great credit to both the hospital and the NHS in …

I attended outpatients today for an appointment for knee replacement followup. As usual all staff were friendly and professional. All areas of hospital were exceptionally clean. I had my surgery on 26th January 2017. It went very well with …

Amazing staff on both ward 15 and Ward 10. Overworked, overheated and still happy helpful and friendly. Clean ward, bed and equipment. Only shame was the seagull chatting all night and on the hottest days of the year no sitcom or fans! Very uncomfortable night. PLEASE get some working aircon.

Just spent an afternoon with Mum whilst she had a consult and an x-ray at the Wansbeck. All of the staff, from the receptionist to the team of volunteers at the cafe by the stairs were polite and courteous. What a joy this hospital was to …

Just spent 12 days on ward 6. All staff are a credit to the hospital. The care given is excellent. The food first class.The staff have a good rapour with patients and have a sence of humour and are very hard working.Under staffed at certain …

I had back surgery here and it went really well. Lovely nurses and great hospital

Unfortunately, I was really disapointed With our experience. We waited nearly 2 hours to be seen (by what we thought would be a doctor) Instead we were seen by a nurse who sent us away as some of my son’s sympoms had been present for nearly …

Fantastic staff tonights. Starting from receptionist to a nurse and GP Annie. Thank you so much for your service tonight. Everyone was great

Hernia op today ward 15 just wanted to say staff were absolutely brilliant couldn’t pick one they were all professional, curtious and caring.
Thank you.

was on ward 15 day ward and the staff were amazing including doctors .they checked on you all the time and were very caring.thanks so much

After being poorly for over 3 weeks and being misdiagnosed by my local gp I popped in seen quickly diagnosed correctly and sent on my way with medication I need to get better brilliant hospital

I attended the hospital today to have an appointment with miss carney and i must say it was a pleasure to meet this lady, she made me feel so comfortable and relaxed. I know hospital

We had call to visit Wansbeck A&E on Saturday 13th June with my father who is 81 years old. I just wanted to say a massive thank you to all the staff, including NHS direct, from the receptionist to the nurses and social workers and …

I Just want to to say A massive Thank you to all the staff who looked after Me last Wednesday when I X- Ray on My Right Leg and Ankle. Thursday when I had my operation on My Right Leg and Ankle. …

Was in this hospital for 7days & nights so have quite an idea of how brilliant every member of staff is. Clean hospital, amazing clinicians & the experience of a major operation is made so much easier by the surroundings and staff involved. Can not have enough praise for this hospital

The parking in this place is a disgrace, not enough parking in the first place then they go and take away spaces for cabins, the pay machines rarely work and the ones that do are on the other side of the site, the overflow car park is …

The staff and the care was second to none..from the minute I arrived I knew what was about to happen at every stage of my treatment. I was treated with resoect snd the care was fabulous ..12 hours ftom addmittence and i was home again after …

Excellent service from walking into reception through triage nurse, x-ray and other medical staff. They are a happy bunch of people who provide excellent care, looking forward to visiting again lol.

Best hospital av ever visited!!! Spot on staff really really friendly staff there all looked after me as I was getting two teeth pulled and 9 Fillings the staff haer treat you like there own friendly and always smiling and making you feel …

Excellent care and attention received from all staff in the walk-in centre which i attended on saturday afternoon 07-12-19. A huge thank you to all involved, i could not have asked for more.
Mr. B. Tallantyre.

Went in on Thursday 23rd May for gallbladder removed all staff on the unit were brilliant, Thanks to my surgeon and all the theatre staff for taking care of me.. Home same day and resting

DEATH if you want to die and not be told this is the hospital for you disgusting behaviour, from surgeons!! would rather die again and stay dead than return here where they cant operate on a complex person!!! you should of said no from the …

Always friendly, helpful and professional.
Well done and thanks to ALL Healthcare (including the many support workers) during the pandemic. YOU ARE ALL APPRECIATED

I had surgery here and it went well.

I can’t fault the people that work here, they really looked after me when I …

I will never go back to this hospital I was treat appallingly when I went in for my hip replacement I now have ptsd thanks to some of the staff on my ward absolutely disgusted I would give it -5 if I could.

Cleaning stations have been added. Plenty hand sanitizer stations being placed. Masks available at entrance should you need one

I have been told that your hospital is very good regarding the nursing care butI am disgusted to find that your hospital telephone number is an 0844 number. Sometimes people may be on line for a while depending on the patient’s condition. You are as bad as the mobile phone companies. Rip off merchants

Clean & bright . Helpful friendly staff at every step who put me at ease. Fantastic nurses , specialists & everyone in between

absolutely disgusting. insects all over the floor called ‘silverfish’ in ward 1 don’t know about any other wards not nice at all. Horrible hospital.

Fantastic, so greatful.

couldnt fault the staff polite, and very professional. They are a great credit to both the hospital and the NHS in general.

They could do with changing there triage nurse. Very blunt and rude and always looks like she just can’t be bothered

I was there in 08 which obviously isn’t recent but I have to say they were fantastic at that time . I’d badly dislocated my knee and had 4 operations on it . Doctor Muller and his team were brilliant , not only got me back on my feet but running and cycling . Still going strong now!

Thanks to all the surgical staff for my hip operation and to the staff on Ward 10 for the wonderful care they gave me. You are all doing a brilliant job.

Went for an operation,and staff were very helpful and friendly -five stars from me doctors and nurses have my respect